Brennan Plumbing & Heating

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to meAlthough, the costumer service phone number they provided I have tried to call in the past and is impossible to get through to anyone.
Regards,
*** ***

Hello ***, Thank you for providing a copy of the two packing slips. We will go ahead and provide you a credit for the missing items without the requested police report. Order ***We have refunded you for the ten items not showing on your packing slip, in the amount of $155.97. Order ***We have refunded you for the seven items not showing on your packing slip, in the amount of $83.94. Please allow 2-days for the funds to appear back on your gift card If you do not see the credit amounts above on your card by Monday, 11/21, please email us back at [email protected]. Please provide your entire gift card number and pin in your email. This will help us get any issue corrected. Thank you, *** Charlotte Russe Customer Support

Revdex.com:
I am still receiving the texts at *** Someone from Charlotte Russe contacted me and told me it could take a week or two for the texts to stop When I told her it had been well over a month and that they still hadn't stopped she said she would look into it and get back to me in to hours That was Tuesday 10:22am - it is Thursday 10:20am and I have not heard back from her
*** ***

Hello ***, We have received your Revdex.com complaint regarding order ***We are sorry to hear that one of your boots was cancelled due to being out of stock After reviewing your order, I see that you were refunded in full for your order on Wednesday, 11/Additionally, the
Tie Back Over the Knee Boots were reshipped to you at no chargeWe have confirmed the delivery on Thursday, 11/(tracking: ***) We apologize for any inconvenience this issue may have caused and hope you enjoy your new boots. Thank you, *** Charlotte Russe Customer Support

Hi ***,After reviewing the tracking information for your order (***), we have credited you back for all items in the package lost in transit. Please allow 3-days for the credit of $to post to your account.We apologize for the inconvenience and would like to offer
you the 20% off coupon code below for your next online purchase.***
Thank you,***Charlotte Russe Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my
complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***

The customer was issued a refund of her full purchase price $on 4/5/

Thank you for bringing this to our attention. Our district manager for this store location has been in touch with Ms*** and offered to find the dress in question at another store location, however Ms*** said she would just wear it as is. A gift card will be issued as
compensation

Hello ***, We have received your Revdex.com complaint regarding order ***. After reviewing the tracking information for your order, it appears the package was lost in transit We do apologizeWe have processed a return manually full the full purchase amount of $50.98.
You should see the credit applied to your credit account in 1-days. For any inconvenience this has caused, we would like to offer you a 20% off and free day shipping code, good for a future online order. % of* day Shipping*** If you have any additional questions or concerns regarding this matter, please contact customer service at 888-211-7271. Thank you, *** Charlotte Russe Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
On 12/5/I was promised a refund of $but I have yet to receive this refundI call the company and they tell me that they sent it and to check with ***I contacted *** and they say that the funds were never sent to themI then call the company again and they keep telling me that someone will call me back in 24-business hours but no one ever calls backI have called over times and spoke with someone via chat at least timesThis is getting absolutely ridiculous!! I have been dealing with this since 10/26/I just want this done and over with alreadyI don't understand why it is so hard for this company to do what it promised to do.I want my promised refund of $IMMEDIATELY! I also want $for all the trouble, waiting, phone calls and time spent with dealing with thisI have done all the work trying to get this resolved and NOTHING was done on their sideI would also like an apology in writing mailed to me
Regards,
*** ***

Please close this case. Our records show all three items in the order (***) were delivered to the customer on September 15th (Tracking #: ***).Thanks,***
Charlotte Russe Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be
satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolvedThe business has already resolved the issue
Regards,
*** ***

Hello - We are sorry to hear that *** *** is receiving unwanted text messages from Charlotte Russe Charlotte Russe is committed to ensuring customer requests to stop are honored Can *** please confirm if she is still receiving messages and if so what phone number is she
receiving them to.Regards,***

Please close this complaintOrder was delivered on 9/Tracking # ***

Hi ***We apologize for the delay in receiving your refund. We have credited your account in full for $$was refunded on Monday, 10/for the items returned. We have credited you an additional $today, 11/for the shipping fee associated with your order.Thank
you,***Charlotte Russe Customer Support

Please close this case.Our records show the order (***) was delivered to the customer on 9/(Tracking #: ***)

Hello ***, We apologize for the delay processing your order ***Unfortunately, due to the popularity of our holiday promotions we are experiencing longer than usual order processing time. After reviewing your account, I can see a 20% discount was applied to your order on 12/
For any inconvenience this has caused, we would like to offer you an additional 20% off code, good for a future online order. *** If you have any additional questions or concerns regarding this matter, please contact customer service at 888-211-7271. Thank you, *** Charlotte Russe Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I am enclosing the packing slips for the items that I have received as well as the copies of the orders I placedI have reached out to my local police department and they will not file a report for items that are not listed on my packing slipI keep getting the run around and I need this fixed.
Regards,
*** ***

Hello - I'm sorry there still are open questions with this transaction Please send the detailed bank records so we can further attempt to identify the discrepancy The records can either be attached to this Revdex.com complaint or sent to *** with the subject line "* *** ***".Best,Charlotte Russe