Brickhouse Security

Great customer service! Will definitely be doing business again

I absolutely love the Customer Service that both the Sales Team and IT Support providesI have never had a bad experience with Brick House Security in the three years I have had my camerasI love my cameras! The cameras provide a security to my home and relief when I am away on business tripsThank you Brick House Security Team!!!

I was helped by Arvi to return a product that was not what I thought it did Arvi was very helpful in getting my refund request completed

Because of my Brick House Tracker we were able not only to recover our stolen vehicle and all the items stolen, but the thief was caught, red handed!

Everything about this business has been ExcellentSomething you see very little of now-days

Hardware was replaced 2x 3rd device still not working I was double billed for monthly tracking service before I ever had an operational device Spent hours on the phoneThey say they will fix it but seem to be incapable of that

Hello *** *** and *** ***,We audited *** ***'s account to investigate this claim and to confirm if there was any error in the billing on this account. *** *** first purchased HCT trackers on 1/**/15, order number ***On this order annual billing was requested for those
devicesThe annual service for those units was charged on 1/**/in the amount of $898.50. On 1/**/*** *** placed a new order for Trackports, a different type of GPS tracker that our company offersThis new order was placed with monthly billing terms set on the subscription for the new unitsThe monthly service for the new units was first billed on 2/*/in the amount of $to renew every days afterwards. We were contacted later on 2/**/by *** *** requesting a return on the HCT's from the original purchase from 1/**/We received these units back and issued a refund for them on 2/**/We did find a mistake was made here as the pre-paid service for those returned devices was not refunded at that time, even though they had been returned and service on those units was cancelled.On 4/**/our support team was contacted by *** *** in regards to the billing for the Trackports on her accountShe called as she had been being billed monthly for the Trackports which remained active on her account*** *** was stating on that call that the the subscription should be on annual terms instead of monthly for those devicesAs service on the Trackports had not been prepaid previously, the agent took this to mean that *** *** wanted to change the frequency of the billing on those units from monthly to annualThe subscription for the Trackports was updated to be for annual billing going forward and an offer of month free service was also added to the account and was applied for May serviceThe subscription then came due on 6/*/with the updated annual billing terms and the account was charged $for the annual subscription on the Trackports. As the service that was prepaid in January was for the returned HCT trackers, we are issuing a refund in full for that $chargeThis should have been credited at the time the return was authorized and the service on those units was deactivated.I will be looking into how this concern was handled by our support team and our supervisor when *** *** contacted us on 6/**If there ever is an error on our part in billing we have no problem issuing refunds and we will be investigating why this was not offered on the *** when this issue was first raised to usWe sincerely apologize for the inconvenience in this matter and that *** *** was not offered a speedier resolution to this issueThe refund for the January charge of $is being processed today and *** *** will receive an email confirmation of the credit issued.Best regards,*** *** *** ***BrickHouse Security

Bought item as a Christmas gift, will provide review on item when it's usedSo far everything has been excellent

Janice was very pleasant and thorough throughout the ordering processLooking forward to doing business againThank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolvedI spoke with a representative today and they said that they would refund my money in 5-business
daysI was almost afraid to click on the link saying that the issue was resolved until I actually received the money
Sincerely,
*** ***

This is a good company with innovative solutions for Security companies and individualsThis is my first stop when looking for a solution for my security issues*** *** * *** *** *** ***

Arvi was great! He helped with login and credential He spent a lot of time with me He explained everything so I could understand

I just wanted to acknowledge Ray in Tech Support for having the patience and time to help assist me in all of my Camscura Lux, Camsura Tilt and with my 64GB Micro SD Card with adaptersNot only did Ray do a fine job with assisting me but he also made sure that my replacement 64GB Micro SD Cards request was taken care of.....He also made sure that I would receive those replacements within 24hrsRay should be commended on his knowledge to my Tech Support issues as well his Great and Wonderful training to help assist anyone who is in need of an his experience

Nathaniel was great! He helped me through getting new equipment, upgrading and password issues He was very thorough and took the time to answer my questions and email me information when requested Would love to work with him again Thanks Nathaniel

Arvi was extremely helpful issuing me a return shipping label Thank you!

Hello *** *** and *** ***,We sincerely apologize for the difficulties you have had in trying to reach our support teamThe transition from Securus added over 10,customers to our platform and this did mean that despite our efforts to add additional staffing we did experience
longer wait times on our phones than usualThe call volume and wait time has been decreasing and getting better every day as we move forward with this transition.Your password was reset by us on 3/** when you emailed us stating that you did not remember your username or passwordThis information has remained the same and active since the *** Your username is your email address, "***", and the password was reset to *** and is case sensitiveThe linformation is currently active and we tested it to confirm it is working. We can definitely offer to extend your service to compensate for the issues you were having, but we cannot issue any refund as we have not billed you for any serviceYour next bill date for when our company was supposed to begin billing you for service was 4/*/We are adding month of free service to compensate you and your next bill date has been updated to 5/*/15. Best regards,*** ***
*** *** ***
*** ***

Brickhouse security provided excellent serviceI have spark Nano GPS trackers that I needed to activate; one of them needed some troubleshootingThe customer service representative, Lea, was clear, patient, and very helpful

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

I purchased a Tracker device years ago from this companyIt has performed very well over the yearsI have used it in a variety of waysVery reliable

Very helpful customer service Knowledgeable and understanding
I have never had a negative experience