Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I did speak to [redacted] yesterday (415, not on as they stated I found out that the product is gray market thus the warranty I purchased maybe invalid (according to a Nikon rep at Nikon)My other concern is that gray market products are usually cheaper, but my invoice indicates I purchased the camera for $ Nikon sells it for $ I cannot get in touch with the salesperson [redacted] who I was told by 42nd photo is the only one who can give me a breakdown of the invoice I do not want a gray market product that I paid $for without any type of guarantee that the warranty is valid AND without a breakdown of the invoiceThe online price is $this includes:EN-ELRechargeable Lithium-Ion BatterEH-71P Charging AC AdapterAN-CPStrapLC-CPLens CapUC-EUSB Type-A Male to Type-B Micro Male Cable (Black) Free shippingI would like a breakdown of the invoice as to what I paid an extra $forI did call the store again today and was told when I asked to speak to the [redacted] that they don't have an [redacted] & the person who answered the phone has never even seen anyone who might be the *** This business should really be shut down In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
In connection with Complaint ID # [redacted] , 42nd Street Photo has issued the customer a Full Refund The transaction details are immediately below for reference purposes: Store Notes History: 1:53:PM - by: [redacted] Ext[redacted] CC Transaction : APPVD: This transaction has been approved.: [redacted] - Auth Code [redacted] - Amount: - Processor: - 42stphoto - [redacted] Let me know if any further action is required Best, [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:42nd St Photo claims they removed the charge, but I still have a charge for $2,on my *** credit card. Trans Date Post Date Type Description Amount 04/**/ 04/**/ Sale 42PHOTO COM $2,298.99If they removed the charge as they claim they did, then why is it still posted to my *** credit card?The smaller charge for $was removed as they promised.***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
42nd Street Photo has issued a set of filters and cleaning kit to resolve the complaint with the customer.Here is the *** tracking:*** ***
*** *** ***
*** *** *** * *** ***
*** *** ** ***
** ***
**
***
***
Revdex.com:At this time, my complaint, ID *** regarding 42nd Street Photo has been resolved
(By clicking "OK", your complaint will be closed as Resolved.)
Sincerely,*** ***
Revdex.com:At this time, my complaint, ID *** regarding 42nd Street Photo has been resolved.The company did not contact me but credited my credit card account the full amount.I think I was successful because:1.When I could not reach them after I realized I had been duped I
immediately email them notification that I was cancelling the orderI refused to accept delivery of the shipment. By refusing delivery I was not subject to the restocking charge
(By clicking "OK", your complaint will be closed as Resolved.)
Sincerely,*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
Regarding Complaint ID # ***, the *** spoke to the customer today and she is satisfied with the order and how is was handled by 42nd Street Photo staff *** *** Reputation Rhino LLC *** *** *** * *** ***
*** *** ** ***
** *** e: ***
***
Revdex.com:
I have not seen any response made by the business in reference to complaint ID [redacted] but I was able to recover my refund from a [redacted] complaint today. I truly regret dealing with this company.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and we are trying to resolve the issue.
Sincerely,
[redacted]
In response to [redacted], the customer stated there is no manufacturer warranty on the camera he purchased. This is an erroneous statement. The cameras purchased come with a manufacturer warranty for a period of one year. The consumer was told that the lenses he bought do not come with a manufacturer warranty. Hence, the customer bought an Extended WorldWide Warranty for the lenses. The customer had made five purchases with us in the last two years. To show our gratitude for the fifth purchase he placed, we gave the customer a 3 Year Extended WorldWide Warranty for the digital camera at no additional cost. This was done so the customer will have a 3 Year Extended WorldWide Warranty, which is above the Canon 1 Year Warranty that the camera originally comes with. The customer claims the Canon camera he purchased isn’t a “USA manufactured camera.” Canon does not manufacture any of their camera products in the USA. The camera purchased is a USA version of the camera, however it was not manufactured in the USA. The customer inaccurately asserted that, “Extended warranties are to take place after the manufacturer’s warranty is up.” In actuality, the terms and conditions of the Extended WorldWide Warranty come into effect right when you purchase the item. The Canon camera warranty should still be in effect, ergo we don’t understand why Canon would not repair the camera. If that is genuinely the case, then we would gladly give the customer the option to send us the camera and we will ship it to Canon to repair it at our expense. We are happy to help a valued customer by extending this courtesy at no cost. If the merchandise is defective, as the customer claims, as a courtesy, 42nd Street Photo will allow the customer to repair/ exchange the defective merchandise free of charge. In order for the customer to do so he would need to contact Jonathan D[redacted] in the Shipping department and he will be able to help further assist. Jonathan’s direct number is ###-###-####. We are willing to give the customer this courtesy since he and his wife have been loyal customers. The customer never made any attempts to return merchandise to us and they have not made any attempts to contact us to exchange any merchandise. They also never cancelled this order before it was processed and shipped. The customer claims that the merchandise was “damaged or defective,” however if that were true, why would the customer then hold on to the merchandise for an extended period of time? The customer’s last order was delivered over 3 months ago. This customer still maintains full use and possession of all the merchandise that we shipped. No refund is appropriate under the circumstances. Per our store policy, we have a ten day return/exchange policy. The customer has merchandise he had bought over a year ago. He has had neither prior issues nor complaints. Our store policy was told to this customer over the phone when they purchased this merchandise and is also available on their invoice and on our website. The customer is fully aware of our store policy. If additional information is required, please contact us at ###-###-####. Todd W[redacted] Reputation Rhino [redacted] [redacted] [redacted] [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
As with every thing else with this company this is a lie as well!!!!! I have proof where I sent the last camera and a lens I bought back on a pay pal dispute request and they refuse to take the package. Pay Pal has contacted them as well. All this company can do is lie. I have had my lawyer send them a letter of intent i've made call after call to 42st I guess I can pull phone records they just put me on hold and will not take my calls. i guess my lawyer is going to have to take it to the next level. I have pay pal saying I eligible for a refund on the last camera and lens I bought all I had to do is return it. 42st refused my return. I have the tracking number where they refused the return [redacted]. The only way I found out that everything I bought was GRAY MARKET JUNK is the last camera I bought broke 2 weeks after owning it and I sent it in to canon other wise I had no reason to start digging in to what I was told was USA product and I thought it had a USA warranty plus the extended warranty they sold me. i wouldn't know now if I didn't have a month old camera brake and I send it to canon and they told me it was gray market thats when I started looking into every thing I had bought from them. Unlike 42st leis I have written proof to back up every thing i've done and what i'm saying up WHERE IS YOUR PROOF 42ST????????? I'll be sending a copy of this to pay pal as well as my Lawyer.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
In connection w. Complaint ID #[redacted], the Company requests the customer return the item for a full refund. Best, Todd W[redacted] Reputation Rhino LLC [redacted] [redacted]
In connection with Complaint ID #[redacted], 42nd Street Photo has issued a full refund to the customer. It should appear on this credit statement any day. Todd W[redacted] Reputation Rhino [redacted] [redacted] [redacted] [redacted]
[redacted]
[redacted]
In connection with Complaint ID #[redacted], the customer purchased merchandise from 42nd Street Photo over the phone on 11/**/2016. The package was shipped as 2 packages and signed by [redacted] both times. They were shipped under [redacted] tracking number [redacted] and [redacted]. The...
item purchased was a Canon EOS-5D Mark III 22.3 Megapixel Digital Camera – Body (USA) which includes a one year Canon USA Warranty. Total $2,299.99The customer was informed of the price when placing the order. The customer readily agreed to pay $2,299.99 for the USA version of the camera, which includes a one year Canon USA Warranty. The first package was delivered and signed by [redacted] on Wednesday, November **, 2016 at 10:20 AM. The second package was delivered and signed by [redacted] on Wednesday, December **, 2016 at 9:47 AM. The reason for the two separate packages was due to a courtesy to our customer. We had shipped out the first package which was unused, new, and covered by warranty. However, the customer was unhappy with the packaging. In order to keep our customer satisfied, we sent him out a new shipment that was unused, new, and covered by warranty. We sent him out the second package at no additional cost. After receiving the second shipment, the customer became worried about his financial status. He wanted to return the camera. As another gesture of gratitude, we agreed upon a 15% restocking fee. According to our policy there is a 20% restocking fee on all orders. The customer was well aware of our 20% restocking fee and our policies. They were told to him over the phone when he placed the order and they are found online on our website.After further discussion and reflecting our commitment to outstanding customer service, we dropped the restocking fee to 10%. Please see email (attached) which proves the customer had agreed to a 10% restocking fee.Upon receiving the package, we refunded the customer his money. The customer was refunded for $2,069.00 on Friday, December **, 2016. The reason the refund is for less than the full amount of $2,299.99 is because of the agreed upon 10% restocking fee. Todd W[redacted]
In connection with Complaint ID#[redacted], 42nd Street Photo has issued a full refund to the customer to resolve the issue. Todd W[redacted] Reputation Rhino [redacted]
We are very surprised by the customer’s rejection of our good faith attempt to accept a return and exchange for any new product of equal or lesser value. It appears there were a series of miscommunications and misunderstandings and it is our goal to resolve this issue favorably for the customer. If the customer is not interested in a return or exchange, we request this matter be closed.
In connection with Complaint ID # [redacted], 42nd Street Photo explained to the customer the camera is working fine and the issue was the customer did not have the camera in Auto mode. Best,
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I did speak to [redacted] yesterday (415, not on as they stated I found out that the product is gray market thus the warranty I purchased maybe invalid (according to a Nikon rep at Nikon)My other concern is that gray market products are usually cheaper, but my invoice indicates I purchased the camera for $ Nikon sells it for $ I cannot get in touch with the salesperson [redacted] who I was told by 42nd photo is the only one who can give me a breakdown of the invoice I do not want a gray market product that I paid $for without any type of guarantee that the warranty is valid AND without a breakdown of the invoiceThe online price is $this includes:EN-ELRechargeable Lithium-Ion BatterEH-71P Charging AC AdapterAN-CPStrapLC-CPLens CapUC-EUSB Type-A Male to Type-B Micro Male Cable (Black) Free shippingI would like a breakdown of the invoice as to what I paid an extra $forI did call the store again today and was told when I asked to speak to the [redacted] that they don't have an [redacted] & the person who answered the phone has never even seen anyone who might be the *** This business should really be shut down In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
In connection with Complaint ID # [redacted] , 42nd Street Photo has issued the customer a Full Refund The transaction details are immediately below for reference purposes: Store Notes History: 1:53:PM - by: [redacted] Ext[redacted] CC Transaction : APPVD: This transaction has been approved.: [redacted] - Auth Code [redacted] - Amount: - Processor: - 42stphoto - [redacted] Let me know if any further action is required Best, [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:42nd St Photo claims they removed the charge, but I still have a charge for $2,on my *** credit card. Trans Date Post Date Type Description Amount 04/**/ 04/**/ Sale 42PHOTO COM $2,298.99If they removed the charge as they claim they did, then why is it still posted to my *** credit card?The smaller charge for $was removed as they promised.***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
In connection with Complaint ID # ***, 42nd Street Photo has issued the customer a Full Refund. The transaction details are immediately below for reference purposes: 4*** *** ** * *** *** ***
** *** * *** *** *** *** ***
*** * *** *** * *** *** * *** * * *** * *** * ***
Let me know if any further action is required Best, *** *** Reputation Rhino LLC *** *** *** * *** ***
*** *** ** ***
** ***
** ***
***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
42nd Street Photo has issued a set of filters and cleaning kit to resolve the complaint with the customer.Here is the *** tracking:*** ***
*** *** ***
*** *** *** * *** ***
*** *** ** ***
** ***
**
***
***
Revdex.com:At this time, my complaint, ID *** regarding 42nd Street Photo has been resolved
(By clicking "OK", your complaint will be closed as Resolved.)
Sincerely,*** ***
Revdex.com:At this time, my complaint, ID *** regarding 42nd Street Photo has been resolved.The company did not contact me but credited my credit card account the full amount.I think I was successful because:1.When I could not reach them after I realized I had been duped I
immediately email them notification that I was cancelling the orderI refused to accept delivery of the shipment. By refusing delivery I was not subject to the restocking charge
(By clicking "OK", your complaint will be closed as Resolved.)
Sincerely,*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
Regarding Complaint ID # ***, the *** spoke to the customer today and she is satisfied with the order and how is was handled by 42nd Street Photo staff *** *** Reputation Rhino LLC *** *** *** * *** ***
*** *** ** ***
** *** e: ***
***
Revdex.com:
I have not seen any response made by the business in reference to complaint ID [redacted] but I was able to recover my refund from a [redacted] complaint today. I truly regret dealing with this company.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and we are trying to resolve the issue.
Sincerely,
[redacted]
In response to [redacted], the customer stated there is no manufacturer warranty on the camera he purchased. This is an erroneous statement. The cameras purchased come with a manufacturer warranty for a period of one year. The consumer was told that the lenses he bought do not come with a manufacturer warranty. Hence, the customer bought an Extended WorldWide Warranty for the lenses. The customer had made five purchases with us in the last two years. To show our gratitude for the fifth purchase he placed, we gave the customer a 3 Year Extended WorldWide Warranty for the digital camera at no additional cost. This was done so the customer will have a 3 Year Extended WorldWide Warranty, which is above the Canon 1 Year Warranty that the camera originally comes with. The customer claims the Canon camera he purchased isn’t a “USA manufactured camera.” Canon does not manufacture any of their camera products in the USA. The camera purchased is a USA version of the camera, however it was not manufactured in the USA. The customer inaccurately asserted that, “Extended warranties are to take place after the manufacturer’s warranty is up.” In actuality, the terms and conditions of the Extended WorldWide Warranty come into effect right when you purchase the item. The Canon camera warranty should still be in effect, ergo we don’t understand why Canon would not repair the camera. If that is genuinely the case, then we would gladly give the customer the option to send us the camera and we will ship it to Canon to repair it at our expense. We are happy to help a valued customer by extending this courtesy at no cost. If the merchandise is defective, as the customer claims, as a courtesy, 42nd Street Photo will allow the customer to repair/ exchange the defective merchandise free of charge. In order for the customer to do so he would need to contact Jonathan D[redacted] in the Shipping department and he will be able to help further assist. Jonathan’s direct number is ###-###-####. We are willing to give the customer this courtesy since he and his wife have been loyal customers. The customer never made any attempts to return merchandise to us and they have not made any attempts to contact us to exchange any merchandise. They also never cancelled this order before it was processed and shipped. The customer claims that the merchandise was “damaged or defective,” however if that were true, why would the customer then hold on to the merchandise for an extended period of time? The customer’s last order was delivered over 3 months ago. This customer still maintains full use and possession of all the merchandise that we shipped. No refund is appropriate under the circumstances. Per our store policy, we have a ten day return/exchange policy. The customer has merchandise he had bought over a year ago. He has had neither prior issues nor complaints. Our store policy was told to this customer over the phone when they purchased this merchandise and is also available on their invoice and on our website. The customer is fully aware of our store policy. If additional information is required, please contact us at ###-###-####. Todd W[redacted] Reputation Rhino [redacted] [redacted] [redacted] [redacted]
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
As with every thing else with this company this is a lie as well!!!!! I have proof where I sent the last camera and a lens I bought back on a pay pal dispute request and they refuse to take the package. Pay Pal has contacted them as well. All this company can do is lie. I have had my lawyer send them a letter of intent i've made call after call to 42st I guess I can pull phone records they just put me on hold and will not take my calls. i guess my lawyer is going to have to take it to the next level. I have pay pal saying I eligible for a refund on the last camera and lens I bought all I had to do is return it. 42st refused my return. I have the tracking number where they refused the return [redacted]. The only way I found out that everything I bought was GRAY MARKET JUNK is the last camera I bought broke 2 weeks after owning it and I sent it in to canon other wise I had no reason to start digging in to what I was told was USA product and I thought it had a USA warranty plus the extended warranty they sold me. i wouldn't know now if I didn't have a month old camera brake and I send it to canon and they told me it was gray market thats when I started looking into every thing I had bought from them. Unlike 42st leis I have written proof to back up every thing i've done and what i'm saying up WHERE IS YOUR PROOF 42ST????????? I'll be sending a copy of this to pay pal as well as my Lawyer.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
In connection w. Complaint ID #[redacted], the Company requests the customer return the item for a full refund. Best, Todd W[redacted] Reputation Rhino LLC [redacted] [redacted]
In connection with Complaint ID #[redacted], 42nd Street Photo has issued a full refund to the customer. It should appear on this credit statement any day. Todd W[redacted] Reputation Rhino [redacted] [redacted] [redacted] [redacted]
[redacted]
[redacted]
In connection with Complaint ID #[redacted], the customer purchased merchandise from 42nd Street Photo over the phone on 11/**/2016. The package was shipped as 2 packages and signed by [redacted] both times. They were shipped under [redacted] tracking number [redacted] and [redacted]. The...
item purchased was a Canon EOS-5D Mark III 22.3 Megapixel Digital Camera – Body (USA) which includes a one year Canon USA Warranty. Total $2,299.99The customer was informed of the price when placing the order. The customer readily agreed to pay $2,299.99 for the USA version of the camera, which includes a one year Canon USA Warranty. The first package was delivered and signed by [redacted] on Wednesday, November **, 2016 at 10:20 AM. The second package was delivered and signed by [redacted] on Wednesday, December **, 2016 at 9:47 AM. The reason for the two separate packages was due to a courtesy to our customer. We had shipped out the first package which was unused, new, and covered by warranty. However, the customer was unhappy with the packaging. In order to keep our customer satisfied, we sent him out a new shipment that was unused, new, and covered by warranty. We sent him out the second package at no additional cost. After receiving the second shipment, the customer became worried about his financial status. He wanted to return the camera. As another gesture of gratitude, we agreed upon a 15% restocking fee. According to our policy there is a 20% restocking fee on all orders. The customer was well aware of our 20% restocking fee and our policies. They were told to him over the phone when he placed the order and they are found online on our website.After further discussion and reflecting our commitment to outstanding customer service, we dropped the restocking fee to 10%. Please see email (attached) which proves the customer had agreed to a 10% restocking fee.Upon receiving the package, we refunded the customer his money. The customer was refunded for $2,069.00 on Friday, December **, 2016. The reason the refund is for less than the full amount of $2,299.99 is because of the agreed upon 10% restocking fee. Todd W[redacted]
In connection with Complaint ID#[redacted], 42nd Street Photo has issued a full refund to the customer to resolve the issue. Todd W[redacted] Reputation Rhino [redacted]
[redacted].[redacted]
We are very surprised by the customer’s rejection of our good faith attempt to accept a return and exchange for any new product of equal or lesser value. It appears there were a series of miscommunications and misunderstandings and it is our goal to resolve this issue favorably for the customer. If the customer is not interested in a return or exchange, we request this matter be closed.
In connection with Complaint ID # [redacted], 42nd Street Photo explained to the customer the camera is working fine and the issue was the customer did not have the camera in Auto mode. Best,