Burlington Coat Factory Warehouse

11/21/2014 This has been resolved with Mr[redacted].

On 12/22/14 the refund on his account was made for the amount of $53.16, she was explained refund was processing and will take up to 5 business days to the latest.  on 1/5/15 Courtesy GC was issued for inconvenience.

Complaint: [redacted]I am rejecting this response because:    I want burlington to tell me...

how her name is connected to my address..they should be able to find that out....I have already been told 3x that I will no longer be getting mailings.  that was last october ...got one 2 days ago..  Regards,[redacted]

We have tried reaching out to [redacted] on several occassions and she has not returned any of our phone calls.

[redacted] reached out to customer on 1/9 to provide desired refund

Advised customer she was credited for her order being returned to her and we would do a 1x courtesy free shipping on a new order. Once the customer receives her refund in her account she will contact us back for the shipping waiver.

We have contacted the customer and apologized to the customer. We are maiing the customer out a gift card.

The address has been submitted to be removed from our mailing list. This takes up to two mailing cycles so the customer may still receive one or two more mailings before completely removed.

The customer received a credit in the amount of 145.59 on 4/23

[A default letter is provided here which indicates your acceptance of the...

business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting...

this response because: I did speak to [redacted] possibly on 05.15.15 and yes he did apologize and inform me that he recently took over the position as manager at that location.  He offered me either a 50% discount or a gift card that the main office would have to approve.  I spoke to [redacted] today, 05.18.15, informing her that the gift card would be more convenient allowing me to use it at any store, opposed to me having to call [redacted] in advance to let him know what day I would be shopping at a Burlington store to allow him time to give notice to the staff of my arrival.05.18.15, [redacted] stated she would get back to me with further information in reference to the gift card.
Regards,
[redacted]

This has been cleared and closed.

I never got a call or a voicemail message or an email because my cellphone number was changed and I never had a chance to give my new number. When I did...

email corporate they asked for pictures which I have sent and they still never did anything because they claimed because I never was given a receipt they could do nothing. I told corporate where and when I got the low top [redacted] boots and how they were falling apart and sent my pictures into them and then they asked more questions like why didn't they give me a receipt and I said I can't explain your employees actions if the corporate took time and examined these boots I purchased in November 2015 after 12:00pm I could show them how these boots are starting to crack all the way across on the bottom of both boots. I'm disabled with epilepsy and wearing bad boots don't help me especially when I fall already these boots just add to the falling. I want new boots or my money I spent returned which was 21.99 plus tax.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Better Business...

Bureau:
I have reviewed the response made by the business in reference to complaint ID 11815778, and find that this resolution is satisfactory to me.
Regards,
[redacted]

The 50% offer was accepted by the customer and the g/c request would also need to go through [redacted], the store manager.

We have e-mailed the customer to verify the store location. We have also called the customer and left a voicemail with callback information.

We have attempted to call the customer two times on 6/2/2016 but have been unsuccessful in reaching her. We have sent the customer an e-mail requesting a call back.   We investigated and confirmed Layaway number [redacted] was not picked up within 60 days and the inventory was returned to...

stock in January 2016. The customer had paid a total of $15.00 on the layaway which covered the cancellation and layaway fees. No refund from the cancellation was issued because the customer had no remaining funds from the layaway. This policy is listed on the layaway receipt as well as explained at the time of the layaway.    We will continue to attempt to contact the customer.

We investigated this situation with our payment screens at the time of the initial complaint and verified that our chip reader is working properly. We do apologize for the way the customer was made to feel and have addressed his associate concerns.

We have contacted the customer to advise we’ve requested the manual refund and will contact again when it’s been issued.

Our store manager [redacted], contacted Ms. [redacted] and explained to her what our correct return policy is as well as apologized for the misinformation and lack of professionalism she experienced. We offerred Ms. [redacted] 50% off her next purchase, which she agreed to.