Burlington Coat Factory Warehouse

Review: I received my order today Nov. 1 and the box was poorly taped together and all the merchandise I purchased was dumped in without regard. I am missing two items sku# [redacted] weekly organizer-owls and I received two journals that are damaged sku#[redacted] This is the first time that I ordered from this company and I am very displeased as to how they boxed and shipped this merchandise. All items were thrown in without care.Desired Settlement: Refund for the missing and damaged merchandise

Review: I placed an order for a [redacted] Crib on Monday, 8-31-2015 at 4.45 pm. Based on the standard shipping given I was advised that it would take 5-8 days to receive this item. After four days of not receiving an email of the confirmation of shipping with the tracking information, as I was advised I would receive within 2 days, I called customer service on 09-04-2015 and was informed that they were changing factories which is what caused a delay of the item to be shipped but they still didn't know when it would be shipped. Then the next day I called and spoke with a supervisor, [redacted], and was told that there was not a factory change and that this is taking the "normal" amount of time for an order to be processed and there is nothing that can be done. The "supervisor" was very unprofessional and rude and did not offer any type of accommodation even after I informed him the importance and urgency of this item.

I also left a detailed message with the corporate office that same day with [redacted], and never received a call back.

The shipping guidelines on the company website state: For orders received after 3pm, they will generally be processed and shipped on the second business day. If you place your order after 3pm on Monday the order will ship on Wednesday.

Today is 09-06-2015 and the order STILL has not been shipped. This is very unprofessional and lack of customer resolution.Desired Settlement: Please EXPEDITE the item to me ASAP!!

Business

Response:

Unfortunately this item has been cancelled due to inventory and the customer was not charged. Our standard shipping is "in transit 5-8 business days" which means, once the item has shipped, it could take 5-8 business days to arrive. We do apologize for any inconvenience.

Review: This Burlington Coat Factory location sold me damaged merchandise and they refuse to give me full value for its' return.

In April, I made a purchase of a very nice skirt and some other items at the Burlington store in Concord. Once I got home, I put the skirt aside until I found a blouse that I liked to go with it. Once I found the appropriate top to enhance this beautiful skirt, I put the skirt on getting ready to go to a church service. Once I did, I noticed that there were little holes on the seams of the skirt. It looked like the seams weren't sewn properly and it was a hit and miss process all along the seams. The holes were so small, I hadn't noticed it before.

Because I really wanted this skirt, I didn't take it back to the store right away. What I did was take it to a seamstress for ME to pay to have it fixed so that I could keep the skirt I really wanted. The seamstress told me that she could sew up all the holes, but she wanted to warn me that because the material of the skirt had not been through a process call ''scourge'', which is a process used for lightweight material so it doesn't do what this skirt did, it will come apart again! Well, I'm not one who can afford to just give away money. So, I didn't have it sewn but decided to take it back to the store. This was at the end of April.

I live in [redacted] which is about 25 minutes from [redacted] Therefore, before even taking it back, with receipt in my hand, I called the store and let them know my situation. They also looked up the item by the item number on my receipt and verified the price which I paid, which was $19.99 plus tax. I also let them know that I would be coming in about two weeks to the store to return the skirt.

Well, when I went inside the store to talk to the same person, I didn't have my receipt with me. I was told I would have to get the current price which was $9.99. Remember they verified the price over the phone by the number I had given them off of the receipt! I had to go outside and call the headquarters about this situation because I had driven there with the impression that I was going to be able to return the skirt. I thought I had all my bases cover so as not to burn gas for nothing. I called the headquarters and they said they would pass the situation on to the regional manager named, [redacted] . Because I had driven out of town to this location, I verified with the store manager that she had actually seen the skirt in its' present condition and returned the skirt and told them I would only be seeking the $10.00 that is now owed to me. I did this just in case the condition needed to be verified by someone else other than myself.

This person did call in May 2014 but got my voice mail. He did not actual speak to me nor has he to this date. He said there was nothing the store could do about it. That's it! He didn't get any information from me about what happened.

Because I never spoke to him, I called back and got a person who tried to look up my complaint and said there was nothing under my name. She kept me on the phone for approximately 15 minutes with me assuming she was going to do something about the situation, but when I asked her what she was going to do, she just said,'' Oh I was just wondering why the person didn't log in your compliant. I just wanted to look it up.''I asked her,'' You mean you kept me on the phone all this time just to check why someone didn't log my complaint?'' She then apologized and said she couldn't do anything about it. WOW!

Because in my original conversation to the store they verified the price at that time, I am requesting that they reimburse me the remainder of the amount paid for this skirt which was $10.00.Desired Settlement: I am seeking the remainder of balance due me for the skirt's return which is $10.00!

Business

Response:

The complaint has been received and is being reviewed.

Review: On October 19, 2013 I purchased 4 items at my local Burlington Store as Christmas presents. About two weeks later I discovered two of the items for my toddler grandson would be too small, and on November 21, 2013 I returned to Burlington with my original receipt and items in the original bag requesting an exchange of two toddler sport suits from 2T to 3T. I was sent to chose my 3T items and returned to the Customer Service Desk for an even exchange or to pay the difference for the exchange. The cashier informed me that one of my items had not been paid for. After some discussion, the cashier sent me on my way with an exchange and return slip for one of my items and an explanation on the bottom of the receipt that all of my items was not approved for return. There was also a number to call the [redacted] Once home, I explored my original receipt to discover that one item had been scanned twice. Once I made the discovery, the same evening I phoned the [redacted] and was given another number [redacted] I called and spoke with [redacted] who gave me an ext. [redacted] to call back during the next business day. On 11/27/13 I phoned ext. [redacted] and spoke with [redacted] and explained my situation. She appeared very nice and empathetic and stated she would investigate the situation & call me back. I gave her permission to leave a message on my confidential voice mail at my home # listed above. I never received a call back! On 12/6/13, I phoned & spoke with [redacted] who stated she would have [redacted] call me but again, no one called. I made three additional attempts on 12/11/13 9am, 1:20pm and after 5pm in which no one answered and I left two messages on the company's voice mail. As of this date I have not received a call back from anyone at Burlington Coat Factory.Desired Settlement: I don't feel that the cashier's scanning the same item twice is my fault. I wouldn't have noticed the problem if I had not needed an exchange. I've been very patient, calling customer service and being told I would receive calls back to no avail. I am asking to exchange my grandson's toddler 2T outfit for a 3T outfit. I would also like a callback from the Customer Service Dept. with information regarding this situation.

Thank You.

Business

Response:

2/5/2014Mrs [redacted] has had her request honored and the item replaced. This case is now closed.

Review: I went to Burlington on 11/16 and purchased some clothes. After I got home I went to try the clothes on (2 year old so could not try them on instore). A few off the clothes I did not care for so on 11/17 I went to go return them. Uponing returning them they could not find one of the items on the reciept. Was asked if I had another reciept and I said no it was all on the same reciept. They looked it up on my card and it did not come up then they checked inventory and it has been a while since that item was purchased. I was told that they could not return them since I did not pay for them. I said fine a free pair of pants. A supervisor took them to the secturity office to look at the camera and he came out and told me that he did not seem them getting scanned and that they were on a differnt receipt and I said no they were not. I went home and looked at my reciept and noticed I was charged for twice for an item. On 11/18 I called customer serivce and told her what happend and she saw the reciept and saw I was charged twice. She called the store and spoke to the security guy and he said the same thing to her that he did not see them scanned or put in the bag. I felt like I'm being accused of stealing and I don't appricate that. Why should the customer be responsible for a store error. I would really like them to credit me for the item I was charged twice and to take the pants back.Desired Settlement: DesiredSettlementID: Refund

I would really like them to credit me for the item I was charged twice and to take the pants back.

Business

Response:

An email has been sent to [redacted] for additional information.

I was at the store checking out and the cashier looked at my baby (who has a TON of hair that sticks up all over the place no matter what I do with it). She frowned and very somberly said, "Poor baby, your mom forgot to brush your hair before you left the house!" I looked at her face to see if she was kidding, and she was completely serious.
Three points:
1) She is one year old and has nobody in the world to impress.
2) Even if I could tame it, I wouldn't.
3) In the next training you have with your employees, please take the opportunity to remind your employees what it means to have good manners and to simply be kind.
Shame on that employee and shame on you Burlington for keeping these kinds of employees around. They wear the Burlington name on their chest and openly criticize mothers and their babies because of the way their hair looks?
Are you kidding me right now?

Review: subscribed to email to Burlington Coat Factory, Yesterday received in mail 20% welcome certificate. Bought few items and cashier would not take coupon, says corporate email says sent out fraudulently. Mgr did give me 10% discount. I want to know who has my name and email address, I am unsubscribing but I have a right to know who has my name and email. very bad practice. mgr said has had several of these coupons, so find out who is doing this.Desired Settlement: want answer to why is this fraudulent certificate and who sent them.

Business

Response:

We apologize for any misinformation provided to the customer. We have not given out her contact information and per her request, we are removing her from our mailing list.

Review: I placed an order online for 6 uniform items. I receive two emails letting me know that 3 of the six items I ordered are out of stock. I have three charges on my account for this purchase. A pending amount of 56 dollars for the total purchase. And then two completed transactions for the items shipped at 8.?? And 19.??. Which means almost a hundred dollars of my money was held and or taken. I contact customer service on 7/23/2015 to find out when the pending auth for the initial amount will be released because I have 4 children and a strict budget for each and the associate was very unprofessional. She told me that the website updates every 24 hours and that it is "not safe" to purchase an item because the item may already be out of stock. Because she was very unprofessional and was having issues answering my questions I requested a supervisor. I was informed that a supervisor was unavailable. I asked for her name and I'd number and she refused to give me either. She did offer to take a complaint however at this point I was so frustrated and just generally displeased with my service and her behavior that I submitted this complaint. I am upset I was able to order and pay for an item that was not in stick and now due to no fault of my own have to wait to get my money back. If my schedule allowed me to go in to the store I would not have ordered online.Desired Settlement: And my money back for what was not shipped

Business

Response:

We have tried reaching out to [redacted] on several occassions and she has not returned any of our phone calls.

Review: I was issued a gift card for $42.79 in February of 2013 . I tried to use the card June 2014 was told no money on the card.

I was issued a gift card in February 2013 . I tried to use the card in June 2014 I was told there was no funds on the card . The card had not been used since issuance. I was told to call god number on the back of the card to find out what happened to hand funds. I have revived no response.Desired Settlement: I would like a refund or credit for my $42.79.

Business

Response:

Hello,

Mrs [redacted] has been contacted, I have checked the gift card balance and given her the history.

She was satified with the information.

This claim was closed with the customer today 6/202014 at 7:48pm

Thanks,

Review: My mom bought me a gift card of $75 for Burlington coat factory for Christmas. I got it in an email, I was happy. So I went to the store I spent hours trying on clothing until I found what I wanted. I got to the cash register and the gift card was empty. The store told me there was nothing they could do. I tried filling out the file thing online to get help weeks went by no response. I contacted the [redacted] number it would just trans me to a voicemail, I left many messages with my name number and issue, no response was the outcome. I called corporate got the wrong dept who told me they don't give out the direct phone number to customer service because they don't want customers to call them. Finally after many unsuccessful attempts I was trans to a customer service agent who admitted there system was flawed and often produces empty gift cards, they said they would send me a hard copy gift card in the mail. IT NEVER CAME. I called the ext to get around to voicemail issue again and the extension quit working. Eventually I got ahold of someone else who I think name was [redacted] and she said if I faxed her everything an my drivers license I would get the gift card. It never happened. This store went from my favorite to I'm never shopping their again.

And my mom was charged 6 times for the gift card, customer service was so hard to reach she just disputed 5 out of the 6 charges with the bank.Desired Settlement: I want a change in store policy. So if people have an order problem need to cancel or make changes or anything they can call and do so. I want a full refund to my mom for the gift card she got me for Christmas in which the funds never came, and a written apology. I really want this store to do a customer service 180. I have never seen such horrible service they basically stole 75 dollars from my mom. Probably would not hurt for them to correct all the other billing problems complained about on all the rip off sites. Unfortunately I no longer want the gift card Burlington lost my business same with my friends and family.

Business

Response:

Please accept our sincere apologies for the inconvenience you may have experienced through this process.

Unfortunately, we did not meet your or our own expectations and the issues that you experienced and mentioned have been brought to the attention of our [redacted] department.

The full amount of the order $75.00 has been credited back to your account accordingly on 2/21/14, Please allow 3 to 5 business days for the balance to show on your account.

I know how exasperating this has been for you and I am deeply sorry that it has taken so long to straighten out this problem. If we may be of further assistance please contact us [redacted]

We are working hard to prevent this type of error from occurring again.

Review: I have bought two luggage suitcases on 3/22/2013 both suit cases broke apart after being used once for summer trip. They refuse to exhange or credit.

I have bought two luggage suitcases [redacted] Inc $58.57 Model [redacted] " and "[redacted] Model: Leopard [redacted] $ 52.06" from Burlington Coat Factory on 3/22/2013 both suit cases broke apart after being used once for summer trip. I went back to Burlington in August and requested for refund and exchange for a faulty product they have sold to me but their store Manager [redacted] have refused to refund or exchange or credit.

I have made several calls (20 times) to Burlington head office in August and September both times I have left messages to the operators and voicemails. No one from Burling made the effort to return my phone calls.

Both suitcases were fell a part so easily, both were improper designs and manufactured by the [redacted] Inc and [redacted] vendors. One of the suitcase wheel completely came off from the suitcase other suitcase handle came off when I was lifting the suitcase, it was co-incident that both suitcases happened to be made out of same or similar material. Beside these two suitcase I have bought four other suitcases with a different material and they all survived my trip with the exception of [redacted] Inc $58.57 Model [redacted] " and "[redacted] Model: Leopard [redacted] $ 52.06"

Burlington had failed to disclose these faulty designs when I purchased these suitcases also they have neglected their marketing slogan which is printed in their receipts " Shop with Confidence" . Burlington should be held liable for placing a defective product into the hands of a consumer.

Both suitcases were bought in two transactions and paid by my Bank of the [redacted] cardDesired Settlement: Please refund my money $58.57 + $52.06 = $110.63.

After this terrible experince I will never shop at Burlington again.

Business

Response:

10/2 4:33pm I spoke to Mr [redacted], told him [redacted] the new manager at store [redacted] has agreed to take a look at the luggage again,,MAKE NO PROMISE" He agreed to take luggage to store. I told him to please call before going and make sure [redacted] is there. He is the one that said he will do this.

Review: Regarding Order # [redacted]

On Monday, April 24, I received a shipment from Burlington Coat Factory Online. I ordered three pairs of Bejeweled [redacted] - Turquoise. I ordered one pair in Size * and two pairs in Size [redacted] I was charged and invoice for all three pairs, but only received two pairs -- on pair of Size * and one pair of Size [redacted] I am missing a pair of Size [redacted]

I have attempted to contact Burlington Coat Factory three times now: twice through their online customer service portal and once by [redacted] No phone number exists on the website to contact them. As of 11:23 a.m. on 3/30/14, I have not even received a confirmation that they have received my complaint.Desired Settlement: I would like the pair of shoes delivered immediately, as they are for my bridesmaids. Because this style appears to be discontinued, if I do not receive this pair in this size, I will be forced to return all pairs and find a new style. I would also like customer service to contact me to confirm that they have received my request.

Business

Response:

The item Bejeweled [redacted] - Turquoise 1[redacted] has been re-shipped today. Customer was contacted by a representative at 9:56AM.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.

Regards,

Review: I purchased a coat from the Burlington coat factory in [redacted] ca

then Tuesday morning 12/15/15 I left for work at 6am the temp was 28 degrees and the zipper would not work I returned the coat where I purchased it I told them I don't want a refund just an exchange they refused stating their policy it must b returned with tags attached so they can resell the item I said it is defective they said they don't return or exchange defective items I emailed the corporate office the said the same thingDesired Settlement: at this time I want nothing in product from the store I want a 100% refund in the amount of 65.09 as I dot trust them or the inferior products they sell

Review: purchased a dress from Burlington coat on 11-25-13 via internet order.On 11-27-13 received confirmation no# with tracking info through [redacted].Contacted [redacted] on 12-4-13 and was told it was tendered and never was picked up for shipment.Called Burlington on 12-17-13 to cancel the order and was spoken to very rude.After the phone call we received 76 emails within 2 mins of each other in retalulation to the phone call.-order no#[redacted]-price of the dress was 42.39+5.99 shipping for a total of 48.38 of which we have not received any refundDesired Settlement: Full refund of 48.38

Review: I placed an on-line purchase from Burlington Coat Factory via companies website: https:/[redacted]

Order [redacted] Order Date: 11/25/13

There were 6 items in the order.

I was charged for all items totalling 103.08 which I paid in full but only received 1 of the items.

I received the [redacted]- Large

by [redacted]

Item: [redacted] Color:

[redacted] Price 7.99

The confirmation of delivery is below for tracking # [redacted]

Delivered

Tracking No.or [redacted]) dateStatusRecipient city, stateDelivery date --[redacted]11/26/2013 5:39 pm[redacted]12/02/2013 4:03 pmView/print Signature Proof of Delivery letter

Email Signature Proof of Delivery letter

The tracking results for tracking # [redacted] is as follows:

Please check the following numbers and resubmit.Resubmit .

Not found

No information for the following shipments/[redacted] Office orders has been received by our system yet.

Billing Address: [redacted] $103.08

Ship To: [redacted]

Shipping method:

Standard Shipping Order Total:

Merchandise: $95.92

Shipping: $0.00

Free Standard Shipping on $75+ (excludes [redacted])

Tax: $7.16

Total: $103.08 gift Cards: - $0.00

$103.08 Order Status: SHIPPED Standard Shipping from Burlington Warehouse on 11/28/13

Tracking Number(s):

--[redacted]

I have contacted the comapny 3 times via On-Line Help Center form.

I have not received a response , an email, a phon

ecall , the rest of my order or a refund.Desired Settlement: Since I paid for my order, I would like the remaining items.

This was part of a Christmas present for my daughter (I re-decorated her room and was planning on using these items).

I was very disappointed that I did not receive the order.

I also purchased a Burlington Coat Factory $50 giftcard for Christmas through my work.

I was planning on using it but haven't yet because I don't feel confident that I would receive the order.

The company has caused me this inconvenience and it's completely unnecessary.

Business

Response:

Full credit has been refund to customer on order. the total amount is $103.08. Please allow 3 to 5 business days for the balance to show on the account.

Review: I had a gift card with a balance of $360.94, which my cashier confirmed. I did not use it that day, but tried to use it the following day and was told it had a zero balance. I called Burlington headquarters and learned that the card had not been used, but was voided internally. They could not give me a reason but opened a case to investigate.

After nearly 2 months and many followup calls on my part, I was finally told they still did not know why the card was voided but I would not be reimbursed. The customer service representative insisted he would not and could not give me a way to contact anyone higher regarding my case, and that the decision was final.Desired Settlement: I would like to receive the $360.94 that was remaining on my gift card, either in cash or store credit.

Review: I purchased 12 items from burlington coat factory online on 2/15/14 totaling $168.60. This is in regards to order group [redacted] Upon receiving the order in the second week of March, certain clothing items didn't fit correctly and I returned them all in the one box on March 25, 2014. I contacted Burlington via their website as no phone number is provided to inquire as to when I would be refunded. On 4/11/14 I received response that my return had not yet been received. Burlington promises to refund your account within 3weeks of receiving the return. Then on 4/17/14 I received and email from Burlington stating that my account had been credited $29.99 for my return and the email noted that this was credit for one pair of pants. I have attempted to contact Burlington via their website 3x with no response. I returned 7 of the 12 items ordered (all in the same box together) totaling $133.89. As of today 5/24/14 I have not received the remainder of my refund or any response from Burlington.Desired Settlement: I want the remainder of my purchase amount that was returned refunded to me immediately credited to my debit card that was used to make the purchase.

Review: I went into Burlington's to purchase a $100.00 [redacted] gift card on 10/19/2014 between 2:00p.m and 2:50p.m. The cashier swiped my credit card 3 times for the $100.00 gift card. The cashier claimed that the purchase did not go through; however, my credit card was charged $200. She did not provide me with a receipt or a gift card. I left Burlington's thinking the transaction did not go through. I have been calling daily and my husband and I spoke with a manger named [redacted]. She states that the issue is out of her hand and she is waiting on a third party to contact her. They will not allow me to go in and refund the money back to my credit card and have not provided any resolution. I called Burlington's Corporate Office and have not heard back from them.Desired Settlement: I want the $200.00 refunded to my credit card immediately.

Business

Response:

This has been cleared and closed.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I purchase a coat from Burlington coat factory. The coat has multiple layers. Upon arrival it was evident that the inner layer was not the right size (XL) instead of the Large size I requested. This makes the coat unusable as I cannot close it and it look odd. I have requested help several times (once each week for the past three weeks) to resolved this issue or have my money back. I have received not answer from Burlington Coat Factory. The first message I received from them said the following: Thank you for contacting us. We have received the request you submitted regarding Damaged or Incorrect Merchandise. A customer service representative will be in contact to assist you. Your request number is[redacted]. Please use this request number in all future correspondence. Should we experience a high volume of e-mails, there may be a slight delay in our response. Be assured that we have received your e-mail and will respond as soon as possible. Our goal is to provide you with excellent customer service!First the coat is not the quality I was expecting from Burlington Coat Factory and their service obviously does not meet the standards of quality they described in this e-mail We appreciate your business and look forward to assisting you.[redacted]Desired Settlement: I would like for Burlington Coat factory to send me the required send me a full refund ASAP. I also would like them, due the lateness and evident their lack of costumer support, to provide the fees for this item to be sent back to them. Notice: I bought this coat due to the cold we experience in the State. I have not been able to use it once.

Review: On **cember 24th 2013, I purchased 2 gift [redacted] from the Burlington Coat Factory located at [redacted]s **, [redacted], ** ###-###-####. In all of the hustle of the holidays, the gift [redacted] were inadvertently thrown away. I promptly contacted the store on **c. 26th to see if I would be able to have the [redacted] reissued. I was informed that I needed to contact the corporate headquarters @ ###-###-####, and they would be able to accommodate my request. I called the number and left a message, because you do not have the option of speaking with anyone. They returned my call the next day, but unfortunately, I missed the call. They left a number to call back and leave another message. I have since called back on 5 occasions, and have yet to receive a call back. I still have my original receipt, that lists the account numbers of both gift [redacted], which total fifty dollars in value. The account numbers are [redacted]Desired Settlement: I would like for the [redacted] to be cancelled and reissued.

Business

Response:

We contacted Mr [redacted], and advised him the 2 replacement Gift [redacted] will be mailed to him .

This case is now closed.