Burlington Coat Factory Warehouse

We have spoken to [redacted] and are sending her out the correct parts, with expedited shipping, free of charge.

On 10/06/14 at 3:18 PM The customer [redacted] account ending in [redacted] was credited $90.93, the full amount on her order. The balance usually takes up to five business days for the amount to show on the account.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in...

reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

The bed in question is no loger available (discontinued) and we have advised the customer that we will reimburse the parts if he is able to find them elsewhere. Our store will also issue a refund for the customer's layaway.

Customer was refunded for full amount on 11/20/14, we asked to wait up to 48 hours for a resolution on 11/19/14. All amount of order was refunded completely. $59.92 & $5.99 of shipping cost.

Review: I bought 8 items online on 11/15 for $170.90. On 11/18 I got an email from Burlington that my order has been shipped in 2 different packages, gave me 2 tracking numbers.

on 11/21, I got one package that had 3 items, I tracked my order it was showing that USPS could not find my address as zip code was wrong but I got one package. I called the customer service, Rep told me that my supervisor will call USPS and will find out what happened to other package and will call you.

I did not receive any call so I called back on 11/24 morning. This time rep tells me that oh that tracking number was wrong so my supervisor has to find out the correct tracking and will send you an email.

I received an email that your order has been returned and you will get a refund of $90. I called back and rep is telling me oh we never shipped rest of the items as they were not available. I asked why did you charge me the whole thing and sent me confirmation email with tracking numbers??? why no one told me before when I kept calling about my shipment???? what is your problem you got your money back. !!!! I asked to speak to supervisor, she comes on the phone and tells me WE JUST CREATED A FAKE TRACKING NUMBER SO WE CAN SHIP WHATEVER WE HAVE. I was stunnedDesired Settlement: They kept my money for about a week knowing they didnt have the stuff and shipped whatever they had. they kept lying to me. I want them to refund me the whole 170.90 meaning give me what I have as a complimentary or give me gift card for all the inconvenience and wasting my time.

Business

Response:

Customer was refunded for full amount on 11/20/14, we asked to wait up to 48 hours for a resolution on 11/19/14. All amount of order was refunded completely. $59.92 & $5.99 of shipping cost.

Review: I had a layway at there store I called various number time spoke with the customer service manager people in customer service look up the layway no record but my bankcard was charged for the laywayDesired Settlement: DesiredSettlementID: Refund

I want my refund.

Business

Response:

We would like to help Mrs [redacted] regarding her layaway problem.

We sent her an email for receipt information and we have left a voice message asking her to call so we may discuss the problem.

Review: I placed an order with Burlington online on 03/16/15 at 11:05am for the amount of $85.58. I received several email stating my order was on backorder for 3/31/15 then until 04/07/15. Due to the inconvience I was promised a 20% discount off of the $85.58 However, the order was finally shipped out in which I received an email on 4/8/15 saying part of my order had been shipped in which I only purchased one item and they had the amount as $145.59. When I contacted this vendor I spoke with a customer service rep as well as a manager [redacted] who stated that they only had $85.58 on hold in my account plus they would take off the 20%. I have checked my account since last Thursday and this company has fraudulenyly authorized my account for $145.59. Today I have contacted customer service and I spoke with a supervisor named [redacted] who I have spoken with previously about my account an he is clueless to the problem. This company has bad customer service and this has been overwhelming! I want my money unauthorized and be charged the correct amount. And I will never order from Burlington again.Desired Settlement: I want my mony unauthorized and I want to be charged the correct amount which was $85.58 with 20% off. And I want this company to be held liable for commiting fraudulent activities on my account.

Business

Response:

The customer received a credit in the amount of 145.59 on 4/23

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I purchased a pair of work boots for my husband at Burlington Coat factory because they advertise stating that you get quality items for less. In a little over a month, the boots fell apart. The entire sole came off. They are stating that since the boots were worn, they could not return or exchange them. I explained to them that NO pair of shoes, should fall apart after ONLY 1 month. I told them the pair of shoes is obviously defective. They still refused. I feel they are falsely advertising that they sell quality items. For example, this statement is from their website under "What We Offer": "Burlington is a leading off-price apparel and home product retailer. We operate over 544 stores in 44 states and Puerto Rico, where you’ll find a large assortment of current, high-quality, designer and name-brand merchandise at up to 65% off department store prices. Choose from a large selection of coats, clothing, and shoes for the entire family. And don’t forget our great assortment of linens and home décor. In [redacted], you’ll find everything you need for baby, from baby bottles to cribs!

Burlington - a convenient one-stop shopping experience with the labels you love, at prices you’ll love even more!"

My experience is different. Quality boots do NOT fall apart after only 1 month of use!Desired Settlement: When I returned the boots to the store, I would have been happy with an exchange but NOW, I want my money back. I will NOT shop there again!

Review: I purchased a gift card for a christmas present, I received the card, but the money was not loaded onto it. I made 4 online attempts through bcf's website. I have yet to get a response from them. I called them 3 times and left messages to which I did get one call back but I missed the call and tried to call them back immediately and got the "leave a message we will return your call".Desired Settlement: I want the $50.00 gift card replaced. I ordered it online, because I do not have a store nearby. My daughter prefers this store for my grandson. Further compensation on the gift card would be appreciated for the hassle this has caused and no Christmas gift for grandson because of this.

Review: I ordered a product from [redacted] on 12/14/2013 and received it on 12/18/2013 without a packaging receipt. I wanted to return the product because it was to large so I left an online complaint to resolve the matter (haven't received a response yet). I thoroughly enjoyed the look and style of the product so I ordered another one in the appropriate size on 12/18/2013 with express shipping so I would receive it before a certain date. It has been two business days after the expected arrival of 1-2 business days. I have also called Burlington coat factory two times and have left voicemails without at return call to this day of 12/23/2013Desired Settlement: I would like a cash refund on the product that was to large that I received without a packaging receipt. I would also like a refund on the express shipping that I paid when I did not receive it in the 1-2 business days. Currently (12/23/2013), I have not received the product I ordered on 12/18/2013 with express shipping.

Review: False Advertising. On 05.03.2015 I stopped into the Burlington store located at [redacted]. Burlington has a sign posted above the register about a 30 day money back guarantee. I wanted to buy a perfume set as a gift and noticed that the cover was torn and asked the cashier [redacted] what is the return policy on perfume sets? He was not sure so he asked cashier [redacted], who looked at me, then states, naw, we don't do returns on perfumes. It is a good thing that I asked, had I purchased this item and had to return it, only to discover there was a No Return Policy on fragrances. I asked to speak to a manager, [redacted], who took forever to get to the counter. She initially spoke to [redacted], then came over to me. I asked her what the store policy was, considering there is a huge 30 day guarantee poster above the register, it is written on all receipts, but there is no sign or poster in the fragrance section, that all sales are final or non returnable. She got smart with me, so I had to address that and since the perfume box was torn was the product new? [redacted], asks me why did I make an issue of the box being torn and it was being sold at a reduced price. I informed her it was not a clearance item, nor was there a clearance red tag on the item. It was $24.99. I asked her if the item was new and not a return, since the plastic was torn? Her response, we don't sell returns. It angered me so much the items I had purchased, I returned them. She then gave me the phone number to the headquarters, saying she did not make the policy and that's how they do things. So much for a good experience. I took a picture of the RETURNS sign at the register and the display wall of fragrances where there is no sign of a No Return Policy. The Returns sign states-"Simple! If you are unhappy for any reason, bring it back with your receipt within 30 days and get your purchase price back. Our goal is your satisfaction! BurlingtonDesired Settlement: Post a sign in the fragrance section on this No Return Policy which is a direct conflict of interest with their Complete Satisfaction 30 Day Refund Policy. I have never seen a No Return Policy for perfumes/fragrances sold at a Burlington store, not this store in [redacted] or the Philadelphia store located at [redacted]s. I want an apology, their store policy to reflect this no return policy on fragrances and a gift card, if I am to return to Burlington as a valued customer.

Business

Response:

Our store manager [redacted], contacted Ms. [redacted] and explained to her what our correct return policy is as well as apologized for the misinformation and lack of professionalism she experienced. We offerred Ms. [redacted] 50% off her next purchase, which she agreed to.

Consumer

Response:

Review: [redacted]

I am rejecting this response because: I did speak to [redacted] possibly on 05.15.15 and yes he did apologize and inform me that he recently took over the position as manager at that location. He offered me either a 50% discount or a gift card that the main office would have to approve. I spoke to [redacted] today, 05.18.15, informing her that the gift card would be more convenient allowing me to use it at any store, opposed to me having to call [redacted] in advance to let him know what day I would be shopping at a Burlington store to allow him time to give notice to the staff of my arrival.05.18.15, [redacted] stated she would get back to me with further information in reference to the gift card.

Regards,

Business

Response:

The 50% offer was accepted by the customer and the g/c request would also need to go through [redacted], the store manager.

Review: I used a [redacted] credit card for a purchase on 12/17/14 and it was approved but the cashier ran the card 5 more times and was declinedthey would not give me my merchandise or the money back I have tried to get my money back by working with Burlington and [redacted] to no availnow after all this time [redacted] said if I would write them a letter on what happen they put money back at this time they have said my letter was not excepted so now I'm filing a Revdex.com report

Product_Or_Service: [redacted]Desired Settlement: DesiredSettlementID: Refund

just put my money back on card or give me the merchandise

Business

Response:

On 1/22 we advised the customer to return to the store and we would provide her cash back on this issue

Review: I purchased a jacket on their website on 12/16. On 12/16 I received a confirmation email saying it's been shipped. When I clicked the tracking number, it would say item not found. I sent an email to customer service asking them where the package was and if the tracking number given to me was correct. I received an email back two days later saying a refund was being processed because my item appeared to be lost/stolen. How could it be lost/stolen if I never had a number to track it in the first place? I then called customer service and was told by the rep that it may or may not have gotten shipped from the warehouse. There's no way to tell. I could then wait 10 days and see if it happens to arrive. Otherwise, my refund will go through in 3 days. Either way, I have to wait until after Christmas to see if it arrives or just go ahead and order something when my refund gets processed and it wouldn't get there until after Christmas! I did not see the same item listed, but found a similar jacket for $10 more. I asked if I'd receive a credit for $10, coupon, expedited shipping, anything for the inconvenience. No. There's nothing they could do. So disorganized and such an awful experience.Desired Settlement: In addition to my refund, I would like a credit due to the inconvenience and the fact that my package was lost/stolen before I was ever even able to track it.

Business

Response:

On 12/22/14 the refund on his account was made for the amount of $53.16, she was explained refund was processing and will take up to 5 business days to the latest. on 1/5/15 Courtesy GC was issued for inconvenience.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: gift card scamDesired Settlement: purchased a gift card tried to use online asking for a pin number called number on back of card wont helpme give me a [redacted] number wont helpme calld number on back of card gave me [redacted] number again no onw will help

Business

Response:

The gift card bought by the customer was purchased through a third party vendor of ours. We have cancelled her original gift card and mailed her out a replacement so she is able to use it on our website.

Review: We used the Layaway option and were told that if we paid off the balance we could return any merchandise for a refund. We were not told that it would be in the form of a Gift Card. We paid off our total balance and returned a couple of the items and were surprised with a refund in the form of Store Credit. We have purchased many things many times before but we were not happy that for Layaway items Store Credit is issued instead of the original form of payment. Upon speaking with [redacted] the Merchandise Manager she basically said that she cannot do anything about it. I felt humiliated and

disrespected.

Store Information

Address: [redacted] TX 78233

Phone:###-###-####Desired Settlement: Your employees need to clearly state that refund policy for Layaway is Totally different than the other forms of payment.

Business

Response:

11/21/2014 This has been resolved with Mr[redacted].

Review: I put several items in the lay-away.They charge a fee of $5.00 for this service,and if you cancel they charge $10.00 cancellation fee.My concern is that they added tax to the $10.00 fee.I paid $22.67 toward the purchase and I only received $6.47 return.Is it legal to add tax?

Product_Or_Service: clothing and shoesDesired Settlement: DesiredSettlementID: Refund

If tax was not supposed to be added,I want it refunded to me.

Business

Response:

This case has been resolved, we are sending the customer a 20% off coupon.

Review: I ordered items on bcf.com and returned 2 items to the [redacted] store. I was told that my credit card would be credited for the items. When I checked my statement 2 weeks late I still had not been credited. I contacted burlington coat factory continously and they have not been able to locate my return and I have still not be credited for items over $30+ of merchandise. I do not have my return receipt, I didn't think something like this would happen. Burlington has been very uncooperative and I am very unhappy with the service of this matter.Desired Settlement: I would like a full refund for the items that I returned to the store on 7/4 between 5 & 7 pm

Business

Response:

The claim has been recieved and is being reviewed.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Thank you!!!

Regards,

Review: Around January 4, 2014 I received an email that 2 $75 [redacted] were purchased using my two separate credit cards. After contacting Burlington Coat Factory it took them over a week to reply, they sent a reply saying since these were unauthorized transactions they would refund my credit card if I sent them the gift card number that was emailed to me . However, it has now been another week and they have not refunded my credit cards nor will they reply to my emails. There is no telephone number available for customer service for Burlington Coat Factory that I am able to find. These transactions to my credit card were unauthorized I contacted my credit card companies and they told me to attempt to work with Burlington Coat Factory. BCF did promise to refund my card yet I still have not received a refund or response I also think it is fishy that there is no telephone number available. I am currently incurring over limit fees on both credit cards while awaiting a refund.Desired Settlement: I would like a timely response and refund of both $75 charged to my two separate credit cards.

Review: On Dec. 11th, I bought several items at this store. I had written a personal check for the items when first purchased on Dec. 11th and had signed a notice on the little credit card signing thing. The sales woman serving me told me the statement I was signing was the stores various policies and "stuff". There was a long line of waiting customers and I was in a hurry, regretfully, I did not take the 10 minutes it would have taken to read the notice. My check was run on their system and approved by the bank. On Dec. 12th, realizing I wouldn't need some of these items, I returned the items to Burlington. The store was to refund me $117.00 but, I was told, I'd have to wait 10 days for my check to clear and "corporate" would mail my refund. According to the sales person, all checks are sent to their corporate office. I asked the person if, my check cleared the bank immediately, which it had, why would the check be sent to "corporate" and why would I have to wait ten days. I was informed that the policy notice I had signed clearly explained this policy, (My Mistake!). After 10 days, I called the store and talked with a manager. I told him I wanted my money back now, the 10 days was up. I was now informed the policy is 10 to 15 working days for a refund. This manager called "corporate" and told me my check had cleared and my refund was in the mail. Here it is now, Dec 24th, and no refund. My check cleared the bank electronically immediately after I wrote it but I can't get may money back from these folks. Isn't there some kind of law about businesses using customers money for their profit?Desired Settlement: I think this stores refund policy is itic, and quite possibly illegal! My check cleared the bank immediately via electronics, other stores give the check back immediately as part of your receipt. Not Burlington, they send you check to "corporate", where they can use your money for 3 weeks before sending you a refund. Pretty slick operation. I want my money back. It's Christmas time and I could have used that money myself instead of "corporate" making money off my money.

Business

Response:

We have sent an email to Mr. [redacted] for additional information, The store locationand the receipt #.