Burlington Coat Factory Warehouse

Review: I have provided a timeline below:

2/5/15- I made an online purchase at [redacted] in the amount of $49.28.

2/7/15- I received an email from [redacted] stating that the item I purchased was no longer in stock.

2/13/15- I received an [redacted] card refund via email from [redacted] in the amount of $49.28 for the price of the item that was not in stock.

3/21/15- I printed the [redacted] card and went to a Burlington Coat Factory store in [redacted], Texas and the manager of the store confirmed that the [redacted] card had a balance of $0.

3/23/15- I contacted Burlington Coat Factory customer service (###-###-####) and informed them that the [redacted] card I was issued has a $0 balance and I have never used it before. Customer service informed me that the [redacted] card was used on 3/12/15. I rebuttled stating again that I never once used the [redacted] card so how could that be? I then asked where was the [redacted] card supposedly used and what items were purchased with it and customer service could not answer me stating that they did not have this information.

3/26/15- I contacted Burlington Coat Factory customer service again and was told that the [redacted] card refund had already been used and the $49.28 will not be reloaded to the [redacted] card. I informed customer service again that I never used the [redacted] card and asked where and what purchases were made with the [redacted] card. Again customer service was not able to tell me where the purchase was made or what the items were that were purchased.Desired Settlement: I never used the [redacted] card that I was issued because I never had a chance to do so, when I received it it had a $0 balance. I would like to be refunded the amount of the [redacted] card of $49.28. If Burlington Coat Factory is stating that I used the [redacted] card then they should have a record of where it was used and what purchases were made.

Business

Response:

We have contacted the customer and apologized to the customer. We are maiing the customer out a gift card.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I ordered 3 items from Burlington Coat Factory online on 10/27/13. I received my items in a reasonable amount of time and found one of the coats did not fit and needed to be returned. I then realized there was no packing slip or receipt of any kind in the bag the items shipped in. I went online to determine how to return my item, and found I needed a packing slip to return it. Since I wasn't given one, I emailed customer service for assistance with the packing slip. I received an email back that contained generic info from the website on how to return an item… it didn't help in any way with my issue of no packing slip. I emailed a few more times over the next week and called the 800 number (which no one answers, I could only leave messages). Still no response after 10 days. I posted a description of my experience on a social media site, and someone who monitors the site responded with another email address to try. I emailed that address 2 times in 3 days, and never had anyone contact me. I have all the emails saved. I should not have to spend over $50 on a coat that doesn't fit. None of this was my fault, I tried everything to get assistance with my return, and no one would respond to me.Desired Settlement: I want a deserve a full refund for the coat I have been attempting to return. I will send back to the appropriate address if someone can tell me what to do without the packing slip (which was never included with my order)

Review: I placed an online order at Burlington's website on 12/02/13. The order consisted of two items; a 2 piece [redacted] drinkware set and a set of 3 resin candle stands. On 12/12, I received only the 2 piece [redacted] drinkware which was smashed into millions of pieces. To this date, I never received the candle stands. I was not able to return the item I actually did receive because was no return label nor was there any packing information which I can only assume was included in the item I never received. Without this information, I have no idea where to send the item back to. According to the website, the packing slip/return label is required to take the item to the store for a refund so I couldn't even do that. I've submitted at least two online requests for assistance to get my money back to no avail. The website offers no phone number to call, only an online form to complete and submit. No one has called me back, no one has e-mailed me or contacted me in any other matter to sort this out. This is completely ridiculous. I need my money back and I need someone to call me immediately to get this matter straightened out. It's been almost 90 days and this matter is still unresolved.Desired Settlement: I would like a full refund of my purchase as I never received one of the items I ordered and the one item I did receive was completely smashed.

Business

Response:

Burlington Coat Factory has refunded this customer for the entire amount of the order. The credit total is 35.95.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I purchased a humidifier online using a gift card given to me by my boss as a baby shower gift. This item was not only for the baby, but also for my step children who have been sick due to the dry heat in our home. I placed the order (#[redacted]) on November 3rd. I received an email stating that it shipped on Nov 7th. The tracking number I was given was invalid and does not link to any shipping company or package. On Nov 19th I sent in an email request for resolution ([redacted]). It received no response, so I tried again on Nov 21st ([redacted]). As of Nov 25th it has received no response. I called the customer service line today, Nov 25th. The first time I called, I was told I'd be connected to someone whom could help, and was instead hung up on. The second time, I was sent to a voicemail. Enough is enough. I have tried to contact this company 4 times to no avail. My gift card was spent and I have no product to speak for it and no way of knowing where it is. I have never been treated this way by a company in my life, nor would I retain my career if I ever treated a customer this way myself.Desired Settlement: I would like my order delivered. I do not want a refund or another gift card, because I do not want to ever shop with this company again. And hopefully they improve their customer service system so they do not continue to lose customers.

Review: I purchased some items and put them on layaway to have a bit more time to pay. In doing so I signed for my purchase and agreed I would pick up my purchase by 12/24. Burlington is known for its excellent return policy in fact it states on there receipt "returns are easy" what they fail to tell you is that if u put an item on layaway you are no longer treated with respect and your rights to return items for a full refund have been taken from you.I may have needed more time to pay for my items but I paid with my card just like every other customer.I went to return some of my items and they were going to put $80.00 on a gift card! When I stated I want my money credited back to my card I was told because I did a layaway I couldnt get my money back. When I stated I was never informed of this and I would not have purchased the items the response I got was "im so sorry they should have told u" Well they didnt! The cashier suggested I speak with a manager b/c "a manager can overwrite it and she as a cashier could not" The manager had short blonde hair and worked the night of 1/4 around 530pm.She did not want to listen to a word I had to say,all she said was im sorry.I was already told she could overwrite it and the fact was she just didnt want to. She had zero empathy and was rude,this is a manage? Her apology was cold and disregarding.I work in a retail store as well and u dont treat people this way.Is it because im young, and that I needed to use layaway that I was spoken to so poorly like I wasnt a valued customer.Just because someone needs more time to pay for items doesnt make it ok to change the store policy and not notify your customer!i have shopped there many years and never have I been treated in such a manner. All that I receive is im sorry we failed to tell you that our store policy doesnt refer to customers who need layaway!Its listed on the back of the receipt after u pick up your purchase!So now your locked in & the cashier just so happened to forget to tell you policy changes on layaway!Desired Settlement: I understand that mistakes happen, its a hectic time of yr, however my layaway was put in October!i had plenty of time to shop and would have opted to go elsewhere had I known I could not get a full refund like your original policy states. Maybe in Oct employees werent trained to notify the customer of your policy change for layaway customers,I want my refund of $80.00 credited back to my bank card or cash in the amount. I do not feel the way I was treated warrants a giftcard. Its just not right

Business

Response:

[redacted] reached out to customer on 1/9 to provide desired refund

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I placed an online order with the company. I never received my merchandise nor was I informed that I wouldnt receive my merchandise. According to the postal service my address was incomplete on the delivery label and my merchandise was sent back to the shipper. On Burlington Coat Factory's website they offer no phone number to contact them if there are any issues. They have a form that you fill out online leaving you with no window of time as to when you will be contacted. I did fill out the online form informing them of my shipping issue. No one has gotten back to me and I am unable to even track my shipment now. I feel like this is a mistake on the business' behalf and I feel there customer service is horrible. If my card has already been charged for my merchandise in addition to the fact that I payed for shipping something should be done.Desired Settlement: I would like for my merchandise to be shipped but I think I should either be credited for my merchandise and/or the shipping cost and I think the company should pay for expedited shipping since my merchandise was not recieved in the delivery window given to me.

Review: I purchased 4 items online, a girl's dress, girl shoes, shirt and leggings, I specifically purchased express shipping to have my item here by 12/30/13 they processed my order, saying everything was shipped and would arrive on 12/30/2013 well my order arrives but I only recieve the shoes and the pants, when I needed the dress and the shirt, I have tried emailing about the situation and calling but no one is reaching out to assit me [redacted]Desired Settlement: I want a complete refund for their inability to correctly process my order. Because of their inability to do their job it has caused me to stress on finding a dress for my little girl to wear on new years eve. And for someone to step up and get this business under controll because I felt like I was being scamed, they took my money but didn't get me my merchandise

Review: My name is [redacted], about three (3) weeks ago I was at Burlington, store [redacted] TX store when the system crash. Well we weren't told but everytime the sales clerk told us to swipe our card because it wasn't going through. Well on the third time it went through. That afternoon came and look at my bank balance and found out Burlington Coat Factory took three times the amount which is $36.56 not bad but three time, that's bad. I called that Monday on June 16, 2014 to Corp. office because [redacted], Store Manager, and [redacted] Asst. Store Manage DO NOT WANT TO HANDLE THE PROBLEM MUCH LESS TALK TO CUSTOMERS. I spoke with [redacted] from Sell Audit and she was upset that store #[redacted] was given her name with extension #[redacted]. After telling her my situation she said our money was automatic being refunded back to our accounts by That following Friday on June 20, 2014. Well it wasn't refunded. I also spoke to [redacted] extension [redacted] and she said it world wide problem and by June 20, 2014 I would get my money of $73.12 back to my account. Well now I also spoke to [redacted] and she said she was going to check on this problem and why it HAS NOT GOTTEN RESOLVE and she was going to call me back. Well guess what! NO RETURN CALL OR THERE NOT ANSWERING THE PHONE. Called today June 30, 2014 spoke to the operator to see if she can help me and she connected me to [redacted], [redacted] supervisor, guess what she didn't answer. Look all I want is my money, that's all. Your a big company play with your money, regardless of big or small it's our money. I am glad that I had about $100.00 dollars in saving to balance my account, if not I would be in the red by $250.00 with all my bills. THAT'S NOT FUNNY. PLEASE CHECK INTO THIS AND PLEASE RETURN MY MONEY ASAP. SOMEBODY GIVE ME A CALL BACK THAT'S REALLY GOING TO WORK ON THE PROBLEM. PLEASE being single parent with a adult handicap daughter doesn't make it any eaiser. If this does not get resolve by this week I will call news media so they can have a ball with it.Desired Settlement: I would like my money back and somebody that's really is going to handle the problem not just get me of their backs for alittle while. And please do something about your unprofessional people, they don't represent your company in a good way. Play with their money. Please

Business

Response:

7/10/2014 Mrs [redacted] has been notified that a check for $73.12 is being mailed to her. The will resolve the issue reported.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I ordered a crib from Burlington Coat Factory online on 8/12/15. I received the crib only to find one major piece was broken. I contacted Burlington and I was given an email address to send pictures of the broken piece. I did that and it is now 9/17/15 and not one person has contacted me. I called and spoke with 4 different people and was told that it was someone elses job to get the new piece to me. They said [redacted] is the only one who handles this. Burlington has my phone number, email address, and the address to where the crib was delivered. My grandson has been born and he still doesn't have a crib, but Burlington Coat Factory has my money. I had to call the manufacturer of the crib to request the broken piece.Desired Settlement: I want store credit for this issue. It's well over a month and I still don't have a crib for my grandson. I am upset that a big company like Burlington would dismiss me as if I didn't pay for the crib and that my grandson doesn't deserve a functioning crib.

Review: I ordered merchandise from BurlingtonCoatFactory.com on November 29 for christmas presents. I received an email stating that the items shipped on 12/4. after not receiving my items within a reasonable time I checked the tracking and the status still said Initiated. I tried to contact Burlington in regard to my order on 12/14. when I did not receive a response I sent another email on 12/20. after searching the website for a phone number and not finding one I sent a third email on 12/27, after christmas. I never received my items and I never received a response from them regarding the issue. the order total was $12.97. it wasn't a lot of money but it was the fact that they were christmas presents for my nephews that did not come in for christmas. which forced me to go somewhere else to get similar items for them. I understand that during the holidays it can be busy, but to not receive a message after three tries is unacceptable. it is also frustrating that there is no other way to contact them other than email. it further aggravates me that I had to go out and spend more money at another retailer to get items so that I would have them for christmas. thank you.Desired Settlement: I would like my money back including the shipping for the items. they were christmas presents which obviously did not come in for christmas. the total for the order was $12.97. also, due to the fact that the items didn't come in and I got no response to rectify I would also like compensation towards the Replacement items that I had to go out and purchase so that I would have a present for my two nephews. I ended up spending $25.99 at another retailer to get the items I wanted. thank you.

Review: I place an order with Burlington Coat Factory on line. My order arrived together as one delivery. I was excited about my purchases. When I went through my order, I discovered that I was missing one item. I ordered two pair of boys' pants, was charged for two pair of pants but only received one. I order on line quite often and figued- it can happen. I used the on-line process of contacting Burlington's online department (that does not list a phone number) to adviced I was missing an item and wanted it mailed out to me. That was 5/17/14, the same day I received my order. (Order [redacted])I have been waiting on a response because I figured it would be an easy fix but I have gotten no response. Hopefully I will have better luck this way.Desired Settlement: I just want the pants that I have already been charged for. If it is easier to to refund the charge I will be happy with that.

Business

Response:

The cost of the item (Pleated Uniform Pants 8-20 ) of $12.99 + Taxes = $13.90 has been put refunded on her account. please allow 3 to 5 business days for the balance to show on the account used to paid for this order. Also, for the inconvenience a $10.00 e-gift card was send to the email we have on file (for the customer).

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I wished they would have responded to my initial reqest.

Regards,

Review: Company refused to provide cash refund on items returned within 30 days because they were purchased via layaway. This is discriminates against low income families. That the policy is buried in a long list of other return policies and not explicitly stated when putting items on layaway is misleading. Their policy is to issue the refund via store credit instead of the manner in which the items were paid.

My husband and I were serving as foster parents, and put close in layaway for our foster children. They were returned to their mom the Monday before Christmas and so we wanted to turn the clothes to get our money back. Instead of getting a refund, we were given a store credit. While we do not mind shopping at Burlington, we do not normally spend the kind of money there that we did for our foster children and it is not fair to force us to spend our money at burlington when we returned brand new, in season clothing that was still on the hangers with all the tags.Desired Settlement: I would like a refund in the matter in which I paid for the items. I do not want a store credit, which was issued.

Review: On Feb 5 2013 we bought the [redacted] crib in cherry wood color from Burlington. We were assured at the time of purchase that we could get the crib conversion set and the toddler rail, we just needed to wait for them to order it. As this is a 4 in 1 crib that converts to a toddler bed, a day bed, and a full bed. They instructed us to order it through layaway (we did not need to do layaway) and said that would make it easier. So we put down a deposit and waited for them to contact us to let us know it was ready for pick up. They never contacted us and we have been calling them every other month for the last 2 years to check on it. We keep getting the run around- apparently a store in New Jersey has it but we need to call everyday to get them to send it or else the order gets deleted somehow (ridiculous). We have asked repeatedly for help and the manager keeps changing. As of yet we have still not received our products nor received a refund for the money we paid. We would really like the product originally promised us as we would not have purchased that crib if we couldn't get the sets to convert it.Desired Settlement: We would really like the crib conversion set and toddler rail in cherry wood color that we originally ordered and have been promised for over 2 years.

Business

Response:

The bed in question is no loger available (discontinued) and we have advised the customer that we will reimburse the parts if he is able to find them elsewhere. Our store will also issue a refund for the customer's layaway.

Review: On November 9 2013 I ordered a coat as well as snow pants from their online web site. the web site offers 3 day shipping. I did not receive the snow pants until 2 weeks after I placed my order, and have not received the winter coat. they pulled the money out of my bank account on November 9 2013 for $76.99. $49.99 for the coat, $16.99 for the snow pants, $5.99 for shipping and $4.02 for taxes. I have still not received the coat. I sent 2 emails regarding this issue as well as called their corporate office twice. I received automated emails stating that someone will contact me and have yet to hear from anyone. I left my order information as well as my contact information when I called the corporate office and still have not received a response.Desired Settlement: I would like to receive the coat that I ordered

Review: Attempted to exchange item in store but manager refused to take one of them items because it didn't have a store tag. I didn't have a receipt.

I purchased a formal dress shirt and vest for my son from the local store. When got home my son tried on the items which turned out to be to big for him. I misplaced my receipt but still went to the store in hopes of being able to exchange them for something else. One item, the vest, had a store tag. The 2nd item, the formal shirt did not. Because the one item lacked the "store" tag I was not allowed to do an exchange. I called corporate office from the parking lot immediately after I left the store. The lady in the store said the same thing. I could not exchange the item. I explained I had a witness see me purchase the item and I could easily go back into the store and pull the exact same shirt from display. I explained there is a huge sign on the way that says "customer satisfaction" and reads exchange. I was informed I could talk to the manager and show him where I found the shirt but it would be up to him if he wanted to let me exchange for something else. I realize as a consumer I am responsible for keeping up with my receipt but I have never been told I can't exchange an item when it's obvious it's never been used or lacks a store tag! In the past when I have lost my receipt in any other store, I was assisted and my items were exchanged. I am very disgusted and beyond disappointed with the customer service I received today.Desired Settlement: I want to exchange items for something that will fit my son. We no longer need the formal shirt and vest. I just want to exchange them clothing for something my son will be able to use.

Business

Response:

This item was replaced for the customer.

Review: I ordered a part 12 months ago and been calling to check status for 12 months and just told they dont have it and needs to be ordered from vendor.

Ordered April 2014 toddler rails and twin rails to go with my crib set I ordered. The order was placed under Veronica and Patrick Dillaboy. The first crib I ordered I waited 2 months to be told they dont have it. I ordered a new crib from them and dresser w/ the converter kit. I have been calling since the order was placed in April 2014 to check status and no one will return my calls and the few that did told me I have to wait the time frame and the part is not in the store. I called corp 3 weeks ago to get help and now they are stating the part is available from the vendor but they will not order it for me. I have made many calls to Udit-store manager and Marlene-baby depot manager trying to make sure this didn't happen but due to them not following up on my request or calls back their resolution is for me to order from the vendor. I put 20% on my purchase in april 2014. If they would have taken the time to look into my order correctly this would of been prevented. The store manager is not even apologetic of what I have gone through with her store. I called corporate since I am not getting any assistance from the store and now corporate is stating that they can refund me and give me a $25 gift card. I want the part I ordered and because I have called during the time frame of receiving the item and the additional months that have passed I feel that they should order my parts from the vendor as customer satisfaction. I have been chasing them for 12 months and the time and energy I have put into this just to have my son have what we ordered for him. I am appalled at the customer service I am receiving on a item I ordered 12 months ago. Every person I speak to understand and agree that my resolution is a simple one yet they will not do anything but give me a refund.

CSR # 513751Desired Settlement: I am seeking the part I ordered. It has to be ordered from the vendor. I want them to order the part from the vendor and ship to my home address at no charge.

Business

Response:

To Whom It May Concern, We have been in constant contact with Ms. Villaboy in regards to this situation with her parts. Unfortunately, we are unable to order the parts from the vendor for her. However, we have offered to reimburse her for expediting shipping from the vendor as well as a $25 gift card, which should cover the cost of the parts. We apologize for all of the inconvenience she has received throughout this whole ordeal. Sincerely, Burlington Stores

Business

Response:

We have spoken to Ms. Villaboy and are sending her out the correct parts, with expedited shipping, free of charge.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID 10515127, and find that this resolution is satisfactory to me.

Regards,

Veronica Dillaboy

Review: I placed an order on 9/23/4. Received an email that it was shipping 3 days later and the delivery date was Monday 9/29/14. Tracked the package that day and it states it was already DELIVERED on 9/27 which was IMPOSSIBLE I was at home all day and didn't receive anything. Went to the website there is NO phone number to contact them only through email which I left countless emails with no response. Not until I threatened to do a chargeback and file a complaint with Revdex.com did someone call with a customer service number that I didnt get someone on for more days! Filed a lost tracer I was due receive a call back 24 hours later and I am STILL Waiting 2 days later. This is ridiculous and I have read other customers complaints with the same issue! I want my money back I do not appreciate this at all !!Desired Settlement: I WANT MY MONEY BACK ASAP THIS COMPANY IS A FRAUD YOU CAN NEVER GET ANYONE ON THE PHONE AND I DO NOT APPRECIATE THE RUN AROUND THIS IS NOT ACCEPTABLE I WILL TO EVERY BLOG OR WHEREVER ELSE I HAVE TO GO

Business

Response:

On 10/06/14 at 3:18 PM The customer [redacted] account ending in [redacted] was credited $90.93, the full amount on her order. The balance usually takes up to five business days for the amount to show on the account.

Review: I purchase a pair of shoes on 5/23/2013 Receipt Number# [redacted] for $39.99. On 6/22/13 I returned the shoes and was issued a receipt # for the return of the shoes. I was actually returned the $42.79 a few days later. As I checked my bank I noticed two seperate charges to Burlington that equalled the amount of $42.79. I was thinking that I did not purchase anything from them and this should have been a refund. I remember the return taking some time and the gentelman who assisted me needed help to clear something our of his system.

I was advised the refund will take a few days because I returned on the weekend. I was advised to bring in my bank statements and my receipts by the manager [redacted]. I advised that I could not make it to that side of town. So I faxed her everything that I had. I have been waiting for my return. And nothing. I call to follow up on 7/22/13 and was advised by [redacted] that she will not be able to help me if it is over 10 days and I advised that I was previously working with[redacted]. She stated that [redacted] is no longer here and sorry she dropped the ball. I am the new manager, I can not help you if it is past the 10 days. I find this to be very rude and un professional that this facility did not only try to return my merchanidise but in deed charged me again.

Do I believe it was a mistake. Yes. I would just like to be issued my $42. 79 back.Desired Settlement: I am a frequent shopper at there facility and wish to continue shopping there. I will take my business elsewhere if there mistake is not corrected. I will also advise every partner (attorney) in my work facility of there actions to see if I can not bring suit. Seems petty yes, but when a customer is right they should not have to fight for there money back that was improperly taken. If you have any questions or concerns, you can contact me at [redacted] Extension [redacted]

Business

Response:

We have been in contact with the customer and explained that her credit has been sent back to her charge account on 6/23/13. The two separate charges she shows on her account were purchases made on 6/15/13 for $21.39 and $21.37 for a total of three items. It has been verified by our charges department that the card was present during these two transactions. We advised the customer if she did not make those purchases she would need to dispute it with her bank. We do have all documentation of the credit and charges if needed. As we were explaining to the customer she stated that this is still unresolved and hung up.

Consumer

Response:

Review: [redacted]

I am rejecting this response because: the rude and unprofessional language that I am recieving from this facility is uncalled for. I have spent several hundreds of dollars at this facility and never once had an issues. If I am telling them that I did not charge something then I did not. I called my bank as I was advised and I was told from my bank to contact the facility. So why would I be given the run around. Unprofessional to a whole new level. I would not usually dispute something so small and petty as of $40.00 to me is not big deal. It is the general principle of how things are being handled and How I am being treated as a frequent customer. I will not resolve this issue until I am refunded. I have intentions of letting everyone know this issue that I am having and will make sure to advise how well managers and staff treat there employees. I will also have a representative prepare a letter to the Corporate Representative and advise of these issues and employee/staff that was involved. I will provide the list of all employee names in future correspondence to Corporate Rep. From the very first phone call as a concerned customer to the end dispute process. please advise, I would like to have the up authorized charges placed back onto my card to resolve this immediately.

Regards,