Butler Bank

We have a signed contract for $and we have completed the contractHe agreed to our price based upon a better product verses the other company that was cheaper but offered a lower grade product

Complaint: [redacted] I am rejecting this response because: Project not complete, see attached, The gutters that were installed are not set properlyExisting gutters not replaced, see attached photos Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: its been months that the job was never finish they destroyed more than what they had to fix or what was just said to just replace the roof shingles every time was we will call you with an appointment and nothing there's the letter that I attached to the application form that I just did with Revdex.com ANY QUESTION YOU CAN CONTACT ME AT [redacted] I have proof of pictures taken of damage on property and of the work done Regards, [redacted]

We deny the allegations that he has stated in the complaintWe have met with him and he will not take our phone calls and insist on communication strictly thru faxes and will not allow us back on the propertyTherefore we will have no choice but to file a lien on the property and force him into arbitration

Complaint: [redacted] I am rejecting this response because: My number is [redacted] It is the leaking where the awning meets the house Regards, [redacted]

This account has been paid in full

We have scheduled an appointment for Monday, April 16th at 9:00a.m

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Thank you very much for your great service! Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: Mr [redacted] did come to my house and explained that he was not at fault for the condition of the shingles But then he said that he would try to get someone to fix it Not sure where this stands now Regards, [redacted]

Can we please get a good phone number to have a repair tech call with an appointment? Also what area is it leaking at?

Repairs to fascia will be completed in the next few daysBalance will be due upon completion

Complaint: [redacted] I am rejecting this response because: In no way does an apology, make them realize or deter their policy of violating peoples wish not to have their doorsteps littered with their handbillsNor does it address their willful violation of the city ordinance preventing such handbills where there is a no soliciting or no handbills sign placed on the property near the main entrance( which includes the entire property, including the garage door and vehicles by the way, it is the responsibility of the person placing handbills to look near the main entrance for a sign under the ordinance.)Nor do they seem to realize how the practice of putting handbills on doors, and door steps contributes to more serious issues, which is why the ordinance was passed into law in the first placeFor just one example their handbills are like a green flag to EVERYBODY who passes by that nobody is home as they sit on the doors or doorsteps including criminal elements whom seem to pay particular attention to handbills.For example there are several that were placed on doors which were not removed until the residents got back from their long holiday weekend, which should have never been placed in the first place due to the presence of a no soliciting sign.This company and all others disregarding the handbill ordinance need to realize the seriousness of the violation, and why the city ordinance was passed.There is absolutely no excuse for placing handbills on a door with no soliciting or handbills especially with the city ordinance plainly on the sign Regards, [redacted] ***

Complaint: [redacted] I am rejecting this response because:Cloud Roofing may “deny our allegations,” but I am attaching photographs: water on the vaulted ceiling, unsightly caulk around the entire roof, living room contents piled up under plastic since January 15, 2017, and a damaged lightning rod system. I am also attaching costs of the roof leak removal ($600 labor and $400.28 in materials) and the lightning rod system repair ($1,800), adding up to $2,800.28. Our contract with Cloud Roofing is $8,974.95. The cost of the leak removal plus the lightning rod system repair is $2,800.28. The difference is $6174.67. Just the scaffold rental to repair the vaulted ceiling will cost over $200 per day, and nobody can predict how much texture will stay in place while painting. We have not obtained a cost estimate to repair the unsightly white caulk yet. In order to demonstrate our goodwill, we are offering $6,500.00 to settle this complaint with a full release of all our contractual obligations. Regards, [redacted]

As stated before your insurance company is responsible for the lighting rod system removal and installationYou must contact them for those expensesWe have not heard from you concerning additional leakingTherefore, we can assume the more than inches of rain that has fallen since the original leak, there are no current leaksThat confirms our original statements that the leak occured as a result of leaves built up behind the downspout running across the roof and causing water to run under the shingles because they had not sealed yet because of the cool weather at the timeWe are supplementing your insurance company for current pricing and expect to be paid in full

This account is being considered paid in full

Complaint: [redacted] I am rejecting this response because: It is utterly that the rain entered a window and resulted in water stimulating the growth of black mold on the inside of the garage, appearing vividly on the white wall and ceilingMy mother is an year old woman who can barely hear and is scheduled for a second cataract surgery in JulyWe spit the cost of the $7,check given to the Cloud Roofing company collectorI have not talked with any representative of the company after an initial visit to our home.It is the opinion of a completely independent roofing company that the leak initiated on the junction of the shingle that Cloud replaced and the outside wall above the garageAn extra $was added to the final bill for replacing decking at $per sheetThis was a total of new sheets of plywood decking to replace any damaged or rotten deckingThe independent roofing company estimated a possible projection of additional sheets of decking if neededIn addition, the independent roofing company recommended installing new metal flashing at the junction of roof and outside wallThe total estimate without additional decking was $The independent roofing company advertised their being a member of respected roofing industry associationsPresumably, these groups can oversee any poor roofing practicesPhotographic records of the black mold damage has been preserved for future reference as neededIt is the recommendation of my attorney that another owner of a local roofing company inspect the roof and come to another opinionThis expert opinion could be used in any future litigationI personally hope that this does not progress to a lawsuit, but I am fully prepared to go forward Regards, [redacted]

Complaint: I am rejecting this response because:I agreed to their price based on their misrepresentation of a better product, i.e., year shingles on the slightly sloped area of the house rather than roll roofing materialA clear violation of the Texas Deceptive Trade Practice Act Regards, [redacted]

The statements made by ** [redacted] are not factualThere are no current roof leaks** [redacted] took an estimate based on what he told a contractorNot on any investigation by that contractor to verify where possible water entry was coming from

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

Complaint: [redacted] I am rejecting this response because:The owner of the company called me after my phone call and told me she would be refunding my deposit She also told [redacted] Cloud that she would be refunding the deposits She never processed my paperwork or ordered materialsThey were very adament that they would not honor their contract Regards, [redacted] ***