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Butler Bank

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Butler Bank Reviews (91)

We wanted to do the work. Unfortunately [redacted] approached ms. [redacted] and gave her a sob story about leaving the company and starting her own. Ms. [redacted] told us she was not hiring [redacted] to do the work when in fact that is why she cancelled. [redacted] was paid a commission for selling the job for us. Then sold it for for her new company. We have cost incurred as a result of processing the job, working up the order, and paying [redacted] her commission. We allow customers to cancel. It is however, in our contract that 10% must be paid to cancel after the 3 day right of recission has passed.

Complaint: [redacted]
I am rejecting this response because: My number is [redacted].  It is the leaking where the awning meets the house. 
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: In no way does an apology, make them realize or deter their policy of violating peoples wish not to have their doorsteps littered with their handbills. Nor does it address their willful violation...

of the city ordinance preventing such handbills where there is a no soliciting or no handbills sign placed on the property near the main entrance. ( which includes the entire property, including the garage door and vehicles by the way, it is the responsibility of the person placing handbills to look near the main entrance for a sign under the ordinance.)Nor do they seem to realize how the practice of putting handbills on doors, and door steps contributes to more serious issues, which is why the ordinance was passed into law in the first place.... For just one example  their handbills are like a green flag to EVERYBODY who passes by that nobody is home as they sit on the doors or doorsteps including criminal elements whom seem to pay particular attention to handbills.For example there are several that were placed on doors which were not removed until the residents got back from their long holiday weekend, which should have never been placed in the first place due to the presence of a no soliciting sign.This company and all others disregarding the handbill ordinance need to realize the seriousness of the violation, and why the city ordinance was passed.There is absolutely no excuse for placing handbills on a door with no soliciting or handbills especially with the city ordinance plainly on the sign.

Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:Cloud Roofing may “deny our allegations,” but I am attaching photographs: water on the vaulted ceiling, unsightly caulk around the entire roof, living room contents piled up under plastic since January 15, 2017, and a damaged lightning rod system. I am also attaching costs of the roof leak removal ($600 labor and $400.28 in materials) and the lightning rod system repair ($1,800), adding up to $2,800.28. Our contract with Cloud Roofing is $8,974.95. The cost of the leak removal plus the lightning rod system repair is $2,800.28. The difference is $6174.67. Just the scaffold rental to repair the vaulted ceiling will cost over $200 per day, and nobody can predict how much texture will stay in place while painting. We have not obtained a cost estimate to repair the unsightly white caulk yet. In order to demonstrate our goodwill, we are offering $6,500.00 to settle this complaint with a full release of all our contractual obligations.
Regards,
[redacted]

We will carefully walk the roof to check for weak decking. Any decking needing replaced will be replaced at $50.00 per sheet. No extra expense to the owner for removal and replacement of shingles. An attic inspection is being performed on Thursday, 1/12/17.

Can we please get a good phone number to have a repair tech call with an appointment? Also what area is it leaking at?

Sorry for the inconveniece this caused you.

We are scheduling the corrugated fiberglass roof to be completed in the next few weeks.Thanks

You know by Texas Law you must give us opportunity to correct our errors. You have not. As you are aware, we have requested on numerous occasions to correct any errors and you have not given us permission to do so. We have also requested on numerous occasions to allow our painter to inspect the interior. you have not given him permission either. You have us a copy of your insurance estimate of repairs. Our contract states we have the right to supplement the insurance company for any errors or omissions. We have submitted to your insurance company an invoice based upon current pricing.

This account has been paid in full.

Yes it is at this time.

We have scheduled an appointment for Monday, April 16th at 9:00a.m.

The statements made by **. [redacted] are not factual. There are no current roof leaks. **. [redacted] took an estimate based on what he told a contractor. Not on any investigation by that contractor to verify where possible water entry was coming from.

Complaint: [redacted]
I am rejecting this response because: It is utterly false that the rain entered a window and resulted in water stimulating the growth of black mold on the inside of the garage, appearing vividly on the white wall and ceiling. My mother is an 86 year old woman who can barely hear and is scheduled for a second cataract surgery in July. We spit the cost of the $7,750 check given to the Cloud Roofing company collector. I have not talked with any representative of the company after an initial visit to our home.It is the opinion of a completely independent roofing company that the leak initiated on the junction of the shingle that Cloud replaced and the outside wall above the garage. An extra $400 was added to the final bill for replacing decking at $40 per sheet. This was a total of 10 new sheets of plywood decking to replace any damaged or rotten decking. The independent roofing company estimated a possible projection of 3 additional sheets of decking if needed. In addition, the independent roofing company recommended installing new metal flashing at the junction of roof and outside wall. The total estimate without additional decking was $1.300. The independent roofing company advertised their being a member of respected roofing industry associations. Presumably, these groups can oversee any poor roofing practices. Photographic records of the black mold damage has been preserved for future reference as needed. It is the recommendation of my attorney that another owner of a local roofing company inspect the roof and come to another opinion. This expert opinion could be used in any future litigation. I personally hope that this does not progress to a lawsuit, but I am fully prepared to go forward.  
Regards,
[redacted]

This account is being considered paid in full.

Complaint: [redacted]
I am rejecting this response because:
its been 7 months that the job was never finish they destroyed more than what they had to fix or what was just said to just replace the roof shingles every time was we will call you with...

an appointment and nothing there's the letter that I attached  to the application form that I just did with Revdex.com  ANY QUESTION YOU CAN CONTACT ME AT [redacted] i have proof of pictures taken of damage on property and of the work done
Regards,
[redacted]

To our knowledge he is satisfied now.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  
Thank you very much for your great service!
Regards,
[redacted]

We are approving the credit of $1815.00, the account is now paid in full.

Complaint: [redacted]
I am rejecting this response because: The owner sent one of his employee to my house in December 2016 to collect a...

partial payment. I showed him the pond and he said he would come back with the response from the office. He never comes back. The second guy came in February 2017. The same thing happened as I report in my first complaint. This company is dishonest and making lies. 
Regards,
[redacted]

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Address: 10 George St, Lowell, Massachusetts, United States, 01852-2241

Phone:

7038 0 0
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