Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me
Sincerely,
[redacted]P.S
This is to reiterate the issueLast year around May 2015, (I don't remember the exact date) I started
to receive [redacted] magazine that I never orderedI think this is a bonus
gift when I ordered some items from [redacted]If [redacted] is offering a free gift
they should let the customer know so there are no surprisesSince I never
subscribed, I want to cancel the subscriptionI tried to call the ** customer
service several times and since it's automated no human being to talk to
regarding the issueFinally, when I got someone, I was told to call Mand as
expected nobody answered the phone, it's also automatedThe recording says to
go to [redacted] to cancel the subscription, but it did not workI
looked at their website to see if there are other instructions for cancellation and found itTo cancel the subscription is by writing to MMedia
Group which I did. I requested Mto cancel my subscription that I
never subscribedPer the response of Revdex.com dated January 14, my request will be cancelledI hope I will never receive more copies
of SI or any magazine in the future.
Thank you,
[redacted]
Hello,I apologize for the mixed responses. The refund gift card was mailed out on Friday 26th, 2016. You should receive this in 7-10 business days from the 26th.Sincerely,M2 Mags Customer Support
Dear [redacted] -In response to your note below, you are receiving [redacted] magazine as a result of making an online purchase with [redacted].com. Your credit card was not charged for this subscription. The magazine was included as a bonus offer with your purchase....
By default, the subscription was sent to the billing address used during your purchase.There are no hidden costs, further obligations, or automatic renewals associated with your subscription. Your credit card information was not passed to us.Your cancellation request will be forwarded to the publisher for processing. Please note that based on the timing of your cancellation you could still receive another issue.I apologize for any inconvenience.Sincerely,M2 Mags Customer Support
Good morning, I received a message that my complaint was closed. I'm wondering why this was the case. The last message the company sent me stated they needed my information to proceed further. My message sent back gave them the information they asked for and all of a sudden I receive a message stating the case is closed with no explanation as to why and if they found anything with the information they requested. Thanks,[redacted] Complaint: [redacted] I am rejecting this response because: ORDER INFORMATIONOrder number:[redacted]Publication:[redacted]No. of issues:12Delivery address:[redacted] Sincerely, [redacted]
Dear Mr. [redacted],We tried to get in touch with you via e-mail and have not heard back. We will need the last 4 digits of the credit card and the e-mail address used for your [redacted] account. You may contact us via e-mail: [redacted]
I apologize for any...
inconvenience.Sincerely,[redacted] Customer Support
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 1[redacted] and find that this resolution is satisfactory to me as long as they mail me out the $10 rebate check as mentioned in their response. I do see the terms to obtain a rebate have been updated on [redacted] website so hopefully will help avoid other consumers confusion in submitting a refund request. Thank you for your help in resolving.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
Hello,This rebate check was reissued and processed this morning, July 14th. It will ship tomorrow, July 15th, and arrive at the address below next week.Shipping Info-[redacted]Please be assured that customer satisfaction is very important to us and we take...
great care in providing our customers with the highest level of service. Sincerely,M2 Mags Customer Support
Complaint: [redacted]
I am rejecting this response because: it cancels this [redacted] magazine but it does not take care of the continuing problem. It does not say that M2 Media Group will stop sending me unwanted paper magazine subscriptions in the future which are "included as bonus offers" with future purchases from various websites. That fact that the subscription is free, is a mute point, it is a waste of paper so there is a cost to the environment. I want to be placed on a "do not send" list for any future magazines through their M2 Media Group Company. This is a waste of my time and the Revdex.com's time to have to go through this process to cancel a magazine that was unwanted in the first place. I don't understand why a consumer should be forced to receive an unwanted product, because it is free.
Sincerely,
[redacted]
Hello -In response to your note below, you are receiving [redacted] magazine as a result of making an online purchase with [redacted]. Your credit card was not charged for this subscription. The magazine was included as a bonus offer with...
your purchase. By default, the subscription was sent to the billing address used during your purchase.There are no hidden costs, further obligations, or automatic renewals associated with your subscription. Your credit card information was not passed to us.Your cancellation request will be forwarded to the publisher for processing. Please note that based on the timing of your cancellation you could still receive another issue.I apologize for any inconvenience.Sincerely,M2 Mags Customer Support
Complaint: [redacted]
I am rejecting this response because:From: [redacted] [mailto:[email protected]] Sent: Saturday, August 15, 2015 7:18 PM To: [redacted] Subject: Complaint [redacted] Dear Revdex.com:I wish to reopen this complaint against M2 Media Group because they have not provided the agreed to relief in the time frame they specified. The company agreed to mail a check to me for $19.95 and that I would receive it by 8/14. I have not received any check from this company. The case manager was [redacted].Thank you,[redacted]
Sincerely,
[redacted]
Hello -In response to your note below, you are receiving [redacted], [redacted], [redacted], and [redacted] magazines as a result of making an online purchase with [redacted].com. Your credit card was not charged for these subscriptions. The magazines were included as a...
bonus offer with your purchase. By default, the subscriptions were sent to the billing address used during your purchase.There are no hidden costs, further obligations, or automatic renewals associated with your subscription. Your credit card information was not passed to us.Your cancellation request will be forwarded to the publisher for processing. Please note that based on the timing of your cancellation you could still receive another issue.I apologize for any inconvenience.Sincerely,M2 Mags Customer SupportIf you feel that further assistance by email is required, please be sure to include your original correspondence including your complete name and address.
April 17,
Dear Mr[redacted],
In response to your inquiry, you
are receiving magazines as a result of making an online
purchase with [redacted].comThe magazine was included as a bonus offer
with your purchaseBy default, the subscription was sent to the billing
address used during your purchase
There are no hidden costs,
further obligations, or automatic renewals associated with your subscription
Your credit card information was not passed to us
Your cancellation request will be
forwarded to the publisher for processing. Please note that based on the
timing of your cancellation you could still receive another issue
We apologize for any
inconvenience
Sincerely yours,
MMags
Customer Support
I previously reported this company to you on 7/2/17, #12240855. My case was closed because M2Media supposedly agreed not to contact me further with unsolicited magazines. Today I received another magazine in the mail with the same account number as all the magazines as before. I WANT THIS STOPPED.
Complaint: [redacted]
I am rejecting this response because:
I started a subscription in November 2014. The one year renewal applied in July 2015, BEFORE my one year subscription already paid for was up. I called regarding this in August 2015. My one year subscription would not be up until my issue ONE YEAR LATER on October 2015. I never finished my INITIAL subscription. I should not be charged a prorated fee for a renewal if I never even received all of my subscriptions from my initial subscription.
Sincerely,
[redacted]
Hello -We are unable to find any information with code "[redacted]" Please confirm that this is the correct voucher code. We also searched our records using your name and address and found that a redemption was made in December for [redacted] This subscription will start with the...
March/April issue which you should receive by April 1st. I apologize for any inconvenience.Sincerely,M2 Mags Customer Support
April 17,
Dear [redacted]
In response to your inquiry, you
are receiving [redacted] magazine as a result of making an online
purchase with [redacted].com The magazine was included as a bonus offer
with your purchaseBy default, the subscription was sent to the billing
address used during your purchase
There are no hidden costs,
further obligations, or automatic renewals associated with your subscription
Your credit card information was not passed to us
Your cancellation request will be
forwarded to the publisher for processing.Please note that based on the
timing of your cancellation you could still receive another issue
We apologize for any
inconvenience
Sincerely yours,
MMags
Customer Support
Hello -In response to your note below, you are receiving [redacted] [redacted] magazine as a result of making an online purchase with [redacted]. Your credit card was not charged for this subscription. The magazine was included as a bonus offer with your purchase. By...
default, the subscription was sent to the billing address used during your purchase.There are no hidden costs, further obligations, or automatic renewals associated with your subscription. Your credit card information was not passed to us.Your cancellation request will be forwarded to the publisher for processing. Please note that based on the timing of your cancellation you could still receive another issue.I apologize for any inconvenience.Sincerely,M2 Mags Customer Support
Hello,Your rebate was mailed out on 5/13/15.Shipping Info-[redacted] [redacted]If you don't receive it by the 28th of May, please let us know.I apologize for any inconvenience.Sincerely,M2 Mags Customer Support
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me
Sincerely,
[redacted]P.S
This is to reiterate the issueLast year around May 2015, (I don't remember the exact date) I started
to receive [redacted] magazine that I never orderedI think this is a bonus
gift when I ordered some items from [redacted]If [redacted] is offering a free gift
they should let the customer know so there are no surprisesSince I never
subscribed, I want to cancel the subscriptionI tried to call the ** customer
service several times and since it's automated no human being to talk to
regarding the issueFinally, when I got someone, I was told to call Mand as
expected nobody answered the phone, it's also automatedThe recording says to
go to [redacted] to cancel the subscription, but it did not workI
looked at their website to see if there are other instructions for cancellation and found itTo cancel the subscription is by writing to MMedia
Group which I did. I requested Mto cancel my subscription that I
never subscribedPer the response of Revdex.com dated January 14, my request will be cancelledI hope I will never receive more copies
of SI or any magazine in the future.
Thank you,
[redacted]
Hello,I apologize for the mixed responses. The refund gift card was mailed out on Friday 26th, 2016. You should receive this in 7-10 business days from the 26th.Sincerely,M2 Mags Customer Support
Dear [redacted] -In response to your note below, you are receiving [redacted] magazine as a result of making an online purchase with [redacted].com. Your credit card was not charged for this subscription. The magazine was included as a bonus offer with your purchase....
By default, the subscription was sent to the billing address used during your purchase.There are no hidden costs, further obligations, or automatic renewals associated with your subscription. Your credit card information was not passed to us.Your cancellation request will be forwarded to the publisher for processing. Please note that based on the timing of your cancellation you could still receive another issue.I apologize for any inconvenience.Sincerely,M2 Mags Customer Support
Complaint: [redacted]
I am rejecting this response because: This happened in August 2017
Sincerely,
[redacted]
Good morning, I received a message that my complaint was closed. I'm wondering why this was the case. The last message the company sent me stated they needed my information to proceed further. My message sent back gave them the information they asked for and all of a sudden I receive a message stating the case is closed with no explanation as to why and if they found anything with the information they requested. Thanks,[redacted] Complaint: [redacted] I am rejecting this response because: ORDER INFORMATIONOrder number:[redacted]Publication:[redacted]No. of issues:12Delivery address:[redacted] Sincerely, [redacted]
Dear Mr. [redacted],We tried to get in touch with you via e-mail and have not heard back. We will need the last 4 digits of the credit card and the e-mail address used for your [redacted] account. You may contact us via e-mail: [redacted]
I apologize for any...
inconvenience.Sincerely,[redacted] Customer Support
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 1[redacted] and find that this resolution is satisfactory to me as long as they mail me out the $10 rebate check as mentioned in their response. I do see the terms to obtain a rebate have been updated on [redacted] website so hopefully will help avoid other consumers confusion in submitting a refund request. Thank you for your help in resolving.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
Hello,This rebate check was reissued and processed this morning, July 14th. It will ship tomorrow, July 15th, and arrive at the address below next week.Shipping Info-[redacted]Please be assured that customer satisfaction is very important to us and we take...
great care in providing our customers with the highest level of service. Sincerely,M2 Mags Customer Support
Complaint: [redacted]
I am rejecting this response because: it cancels this [redacted] magazine but it does not take care of the continuing problem. It does not say that M2 Media Group will stop sending me unwanted paper magazine subscriptions in the future which are "included as bonus offers" with future purchases from various websites. That fact that the subscription is free, is a mute point, it is a waste of paper so there is a cost to the environment. I want to be placed on a "do not send" list for any future magazines through their M2 Media Group Company. This is a waste of my time and the Revdex.com's time to have to go through this process to cancel a magazine that was unwanted in the first place. I don't understand why a consumer should be forced to receive an unwanted product, because it is free.
Sincerely,
[redacted]
Hello -In response to your note below, you are receiving [redacted] magazine as a result of making an online purchase with [redacted]. Your credit card was not charged for this subscription. The magazine was included as a bonus offer with...
your purchase. By default, the subscription was sent to the billing address used during your purchase.There are no hidden costs, further obligations, or automatic renewals associated with your subscription. Your credit card information was not passed to us.Your cancellation request will be forwarded to the publisher for processing. Please note that based on the timing of your cancellation you could still receive another issue.I apologize for any inconvenience.Sincerely,M2 Mags Customer Support
Complaint: [redacted]
I am rejecting this response because:From: [redacted] [mailto:[email protected]] Sent: Saturday, August 15, 2015 7:18 PM To: [redacted] Subject: Complaint [redacted] Dear Revdex.com:I wish to reopen this complaint against M2 Media Group because they have not provided the agreed to relief in the time frame they specified. The company agreed to mail a check to me for $19.95 and that I would receive it by 8/14. I have not received any check from this company. The case manager was [redacted].Thank you,[redacted]
Sincerely,
[redacted]
Hello -In response to your note below, you are receiving [redacted], [redacted], [redacted], and [redacted] magazines as a result of making an online purchase with [redacted].com. Your credit card was not charged for these subscriptions. The magazines were included as a...
bonus offer with your purchase. By default, the subscriptions were sent to the billing address used during your purchase.There are no hidden costs, further obligations, or automatic renewals associated with your subscription. Your credit card information was not passed to us.Your cancellation request will be forwarded to the publisher for processing. Please note that based on the timing of your cancellation you could still receive another issue.I apologize for any inconvenience.Sincerely,M2 Mags Customer SupportIf you feel that further assistance by email is required, please be sure to include your original correspondence including your complete name and address.
April 17,
Dear Mr[redacted],
In response to your inquiry, you
are receiving magazines as a result of making an online
purchase with [redacted].comThe magazine was included as a bonus offer
with your purchaseBy default, the subscription was sent to the billing
address used during your purchase
There are no hidden costs,
further obligations, or automatic renewals associated with your subscription
Your credit card information was not passed to us
Your cancellation request will be
forwarded to the publisher for processing. Please note that based on the
timing of your cancellation you could still receive another issue
We apologize for any
inconvenience
Sincerely yours,
MMags
Customer Support
I previously reported this company to you on 7/2/17, #12240855. My case was closed because M2Media supposedly agreed not to contact me further with unsolicited magazines. Today I received another magazine in the mail with the same account number as all the magazines as before. I WANT THIS STOPPED.
Complaint: [redacted]
I am rejecting this response because:
I started a subscription in November 2014. The one year renewal applied in July 2015, BEFORE my one year subscription already paid for was up. I called regarding this in August 2015. My one year subscription would not be up until my issue ONE YEAR LATER on October 2015. I never finished my INITIAL subscription. I should not be charged a prorated fee for a renewal if I never even received all of my subscriptions from my initial subscription.
Sincerely,
[redacted]
Hello -We are unable to find any information with code "[redacted]" Please confirm that this is the correct voucher code. We also searched our records using your name and address and found that a redemption was made in December for [redacted] This subscription will start with the...
March/April issue which you should receive by April 1st. I apologize for any inconvenience.Sincerely,M2 Mags Customer Support
April 17,
Dear [redacted]
In response to your inquiry, you
are receiving [redacted] magazine as a result of making an online
purchase with [redacted].com The magazine was included as a bonus offer
with your purchaseBy default, the subscription was sent to the billing
address used during your purchase
There are no hidden costs,
further obligations, or automatic renewals associated with your subscription
Your credit card information was not passed to us
Your cancellation request will be
forwarded to the publisher for processing.Please note that based on the
timing of your cancellation you could still receive another issue
We apologize for any
inconvenience
Sincerely yours,
MMags
Customer Support
Hello -In response to your note below, you are receiving [redacted] [redacted] magazine as a result of making an online purchase with [redacted]. Your credit card was not charged for this subscription. The magazine was included as a bonus offer with your purchase. By...
default, the subscription was sent to the billing address used during your purchase.There are no hidden costs, further obligations, or automatic renewals associated with your subscription. Your credit card information was not passed to us.Your cancellation request will be forwarded to the publisher for processing. Please note that based on the timing of your cancellation you could still receive another issue.I apologize for any inconvenience.Sincerely,M2 Mags Customer Support
Hello,Your rebate was mailed out on 5/13/15.Shipping Info-[redacted] [redacted]If you don't receive it by the 28th of May, please let us know.I apologize for any inconvenience.Sincerely,M2 Mags Customer Support