Hello -In response to your inquiry, we are unable to find any [redacted] orders associated with the given information. However, our records show that you should receive [redacted] magazine as a result of accepting an offer (most likely via email) with [redacted] Magazines. The order...
was placed on 1/6/16. It usually takes 8-10 business days to receive the first issue.[redacted] Magazines did not pass your credit card information to us and there are no hidden costs, automatic renewals, or other obligations associated with the subscription.If you still have concerns regarding [redacted], please provide your order number, Blue Dolphin member ID or the full name and address exactly as it would be shown on the label.I apologize for any inconvenience.Sincerely,M2 Mags Customer Support
Dear Mr. [redacted],I apologize for the misunderstanding. We have looked into this matter and the website mentioned in our voicemail, [redacted] seems to be working correctly. The problem may lie in the browser that you were using. However, the subscription was cancelled as per your request. Please let us know if you have any more questions.Sincerely,M2 Mags Customer Support
Dear Ms. [redacted],In response to your inquiry, you are receiving [redacted] magazines as a result of making an online purchase with [redacted].com. The magazine was included as a bonus offer with your purchase. By default, the subscription was sent to the billing address used during your purchase.There...
are no hidden costs, further obligations, or automatic renewals associated with your subscription. Your credit card information was not passed to us.Your cancellation request will be forwarded to the publisher for processing.Please note that based on the timing of your cancellation you could still receive another issue. We apologize for any inconvenience.Sincerely yours,M2 Mags Customer Support
Dear Carolyn
A Spence,Unfortunately,
we are unable to find a subscription to [redacted] magazine with the given
informationWe've contacted the publishers and they do not have any record of a
subscription to [redacted] magazine associated with the address below.[redacted]The
subscription may be under a different name or addressIf you still need help,
please provide the full name and address as shown on the magazine label or the
account number and we'd be happy to look further into this for you.I
apologize for any inconvenience. ? Sincerely
yours,
MMags
Customer Support
Complaint: [redacted]
I am rejecting this response because: They do not state they will refund the amount they have charged on my credit card. Nor do they state why they did not respond to any of my requests. I do accept their cancellation of all magazine subscriptions, but I also want to know that they will refund the amounts currently put on my credit card. It would be really nice if they would respond to their customers since it is on on-line business.
Sincerely,
[redacted]
Hello - In response to your note below, you are receiving [redacted] magazine as a result of making an online purchase with [redacted]. Your credit card was not charged for this subscription. The magazine was included as a bonus offer with your purchase. By...
default, the subscription was sent to the billing address used during your purchase. There are no hidden costs, further obligations, or automatic renewals associated with your subscription. Your credit card information was not passed to us.Your cancellation request will be forwarded to the publisher for processing. Please note that based on the timing of your cancellation you could still receive another issue.I apologize for any inconvenience.Sincerely,M2 Mags Customer Support
June 9,
Dear Ms[redacted],
In response to your inquiry, you
are receiving [redacted] magazines as a result of making an online
purchase with [redacted].comThe magazine was included as a bonus offer with your
purchaseBy default, the subscription was sent to the billing address used
during your purchase
There are no hidden costs,
further obligations, or automatic renewals associated with your subscription
Your credit card information was not passed to us
Your cancellation request will be
forwarded to the publisher for processing
Please note that based on the
timing of your cancellation you could still receive another issue
We apologize for any
inconvenience
Sincerely yours,
MMags Customer
Support
Hello,I apologize for the inconvenience and delay.According to our records, this subscription was purchased with a [redacted] gift card. Because this subscription was purchased with a gift card, our partners at [redacted] will issue a refund in the form of a gift card. You should...
receive a brand new gift card valued at $74.25 in the mail in 7-14 business days. If you don't receive this gift card within 2 weeks, please let us know.Thank you for your patience in this matter. Sincerely,Blue Dolphin Customer Support
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
Hello,
Thank you for your inquiry regarding the letter you recently received. A dedicated call center has been established to answer questions you may have. Please call this toll free number, ###-###-####, for further information.
If the call center doesn't fully address your concerns, please...
let us know.
Best regards,
Blue Dolphin Customer Support
Hello,We have automatic renewals for all subscriptions. The renewal occurs in advance to insure the customer does not miss an issue between their current order and their renewal. Your [redacted] and [redacted] renewals have been cancelled and refunded in full....
Please allow 5-7 business days for the credit to process. I apologize for any inconvenience.Sincerely,Blue Dolphin Customer Support
Hello -The customer is receiving [redacted], [redacted], and [redacted] magazine as a result of making an online purchase with [redacted].com. Their credit card was not charged for this subscription. The magazine was included as a bonus offer with the purchase. By default, the...
subscription was sent to the billing address used during your purchase.There are no hidden costs, further obligations, or automatic renewals associated with the subscription. The credit card information was not passed to us.The cancellation request will be forwarded to the publisher for processing. Please note that based on the timing of your cancellation the customer could still receive another issue.I apologize for any inconvenience.Sincerely,M2 Mags Customer Support
Complaint: [redacted]
I am rejecting this response because: The company has not resolved or honored their own cancellation instructions. The web URL "[redacted]" does not work from [redacted], does not work from [redacted], does not work from the new [redacted] browser, and does not work from [redacted]. It is a NON-FUNCTIONING WEB ADDRESS. The correct address, as I stated before is HTTP and NOT HTTPS. This is not the first time I have cancelled unwanted subscriptions from this company - and not the first time having problems doing so. The company's failure to correct this problem - and giving the public incorrect instructions on how to cancel their services shows the POOREST of customer service. Their response stating they have investigated the problems shows their utter lack of care - as they obviously have not checked into the problem at all. Revdex.com can verify my statements by attempting to visit [redacted]I maintain my position that this company should be rated "F" by the Revdex.com.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
Complaint: [redacted]
I am rejecting this response because: 1. Merchant give false instructions on how to cancel magazine subscription. When you call merchant at [redacted], their own recording gives the incorrect web address to cancel, stating "[redacted]" when in fact this address will not load in any browser. 2. After days of trying, I was informed by a third party that the actual web address not "https" it is "http"3. Even at the correct web address, the final step in confirmation of cancelling a subscription returns an error. The error has persisted for days.All of these events are believed to be deliberate, but at the very least are poor business practices - the "Better" Business Bureau should insist on a more transparent an customer-centric resolution from this merchant. Merchant did not resolve complaint - I was only able to resolve it through Wayfair customer service - a third party.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I will reopen the complaint if the rebate check is not received by the date indicated by the business.
Sincerely,
[redacted]
Hello,We have automatic renewals for all subscriptions. The renewal occurs in advance to insure the customer does not miss an issue between their current order and their renewal. Your [redacted] renewal was cancelled on 10/20/15.I apologize for any...
inconvenience.Sincerely,Blue Dolphin Customer Support
Hello,We have automatic renewals for all subscriptions. The renewal occurs in advance to insure the customer does not miss an issue between their current order and their renewal. All of your renewals have been cancelled.You will continue to receive the remaining issues...
of your original order. The correct expiration date is located on the magazine's mailing label.I apologize for any inconvenience.Sincerely,Blue Dolphin Customer Support
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
Hello -In response to your inquiry, we are unable to find any [redacted] orders associated with the given information. However, our records show that you should receive [redacted] magazine as a result of accepting an offer (most likely via email) with [redacted] Magazines. The order...
was placed on 1/6/16. It usually takes 8-10 business days to receive the first issue.[redacted] Magazines did not pass your credit card information to us and there are no hidden costs, automatic renewals, or other obligations associated with the subscription.If you still have concerns regarding [redacted], please provide your order number, Blue Dolphin member ID or the full name and address exactly as it would be shown on the label.I apologize for any inconvenience.Sincerely,M2 Mags Customer Support
Dear Mr. [redacted],I apologize for the misunderstanding. We have looked into this matter and the website mentioned in our voicemail, [redacted] seems to be working correctly. The problem may lie in the browser that you were using. However, the subscription was cancelled as per your request. Please let us know if you have any more questions.Sincerely,M2 Mags Customer Support
Dear Ms. [redacted],In response to your inquiry, you are receiving [redacted] magazines as a result of making an online purchase with [redacted].com. The magazine was included as a bonus offer with your purchase. By default, the subscription was sent to the billing address used during your purchase.There...
are no hidden costs, further obligations, or automatic renewals associated with your subscription. Your credit card information was not passed to us.Your cancellation request will be forwarded to the publisher for processing.Please note that based on the timing of your cancellation you could still receive another issue. We apologize for any inconvenience.Sincerely yours,M2 Mags Customer Support
Dear Carolyn
A Spence,Unfortunately,
we are unable to find a subscription to [redacted] magazine with the given
informationWe've contacted the publishers and they do not have any record of a
subscription to [redacted] magazine associated with the address below.[redacted]The
subscription may be under a different name or addressIf you still need help,
please provide the full name and address as shown on the magazine label or the
account number and we'd be happy to look further into this for you.I
apologize for any inconvenience. ? Sincerely
yours,
MMags
Customer Support
Complaint: [redacted]
I am rejecting this response because: They do not state they will refund the amount they have charged on my credit card. Nor do they state why they did not respond to any of my requests. I do accept their cancellation of all magazine subscriptions, but I also want to know that they will refund the amounts currently put on my credit card. It would be really nice if they would respond to their customers since it is on on-line business.
Sincerely,
[redacted]
Hello - In response to your note below, you are receiving [redacted] magazine as a result of making an online purchase with [redacted]. Your credit card was not charged for this subscription. The magazine was included as a bonus offer with your purchase. By...
default, the subscription was sent to the billing address used during your purchase. There are no hidden costs, further obligations, or automatic renewals associated with your subscription. Your credit card information was not passed to us.Your cancellation request will be forwarded to the publisher for processing. Please note that based on the timing of your cancellation you could still receive another issue.I apologize for any inconvenience.Sincerely,M2 Mags Customer Support
June 9,
Dear Ms[redacted],
In response to your inquiry, you
are receiving [redacted] magazines as a result of making an online
purchase with [redacted].comThe magazine was included as a bonus offer with your
purchaseBy default, the subscription was sent to the billing address used
during your purchase
There are no hidden costs,
further obligations, or automatic renewals associated with your subscription
Your credit card information was not passed to us
Your cancellation request will be
forwarded to the publisher for processing
Please note that based on the
timing of your cancellation you could still receive another issue
We apologize for any
inconvenience
Sincerely yours,
MMags Customer
Support
Hello,I apologize for the inconvenience and delay.According to our records, this subscription was purchased with a [redacted] gift card. Because this subscription was purchased with a gift card, our partners at [redacted] will issue a refund in the form of a gift card. You should...
receive a brand new gift card valued at $74.25 in the mail in 7-14 business days. If you don't receive this gift card within 2 weeks, please let us know.Thank you for your patience in this matter. Sincerely,Blue Dolphin Customer Support
Please cancel my complaint against M2 Media Group. I have received the rebate check. Thank you. [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
Hello,
Thank you for your inquiry regarding the letter you recently received. A dedicated call center has been established to answer questions you may have. Please call this toll free number, ###-###-####, for further information.
If the call center doesn't fully address your concerns, please...
let us know.
Best regards,
Blue Dolphin Customer Support
Hello,We have automatic renewals for all subscriptions. The renewal occurs in advance to insure the customer does not miss an issue between their current order and their renewal. Your [redacted] and [redacted] renewals have been cancelled and refunded in full....
Please allow 5-7 business days for the credit to process. I apologize for any inconvenience.Sincerely,Blue Dolphin Customer Support
Hello -The customer is receiving [redacted], [redacted], and [redacted] magazine as a result of making an online purchase with [redacted].com. Their credit card was not charged for this subscription. The magazine was included as a bonus offer with the purchase. By default, the...
subscription was sent to the billing address used during your purchase.There are no hidden costs, further obligations, or automatic renewals associated with the subscription. The credit card information was not passed to us.The cancellation request will be forwarded to the publisher for processing. Please note that based on the timing of your cancellation the customer could still receive another issue.I apologize for any inconvenience.Sincerely,M2 Mags Customer Support
Complaint: [redacted]
I am rejecting this response because: The company has not resolved or honored their own cancellation instructions. The web URL "[redacted]" does not work from [redacted], does not work from [redacted], does not work from the new [redacted] browser, and does not work from [redacted]. It is a NON-FUNCTIONING WEB ADDRESS. The correct address, as I stated before is HTTP and NOT HTTPS. This is not the first time I have cancelled unwanted subscriptions from this company - and not the first time having problems doing so. The company's failure to correct this problem - and giving the public incorrect instructions on how to cancel their services shows the POOREST of customer service. Their response stating they have investigated the problems shows their utter lack of care - as they obviously have not checked into the problem at all. Revdex.com can verify my statements by attempting to visit [redacted]I maintain my position that this company should be rated "F" by the Revdex.com.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
Complaint: [redacted]
I am rejecting this response because: 1. Merchant give false instructions on how to cancel magazine subscription. When you call merchant at [redacted], their own recording gives the incorrect web address to cancel, stating "[redacted]" when in fact this address will not load in any browser. 2. After days of trying, I was informed by a third party that the actual web address not "https" it is "http"3. Even at the correct web address, the final step in confirmation of cancelling a subscription returns an error. The error has persisted for days.All of these events are believed to be deliberate, but at the very least are poor business practices - the "Better" Business Bureau should insist on a more transparent an customer-centric resolution from this merchant. Merchant did not resolve complaint - I was only able to resolve it through Wayfair customer service - a third party.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I will reopen the complaint if the rebate check is not received by the date indicated by the business.
Sincerely,
[redacted]
Hello,We have automatic renewals for all subscriptions. The renewal occurs in advance to insure the customer does not miss an issue between their current order and their renewal. Your [redacted] renewal was cancelled on 10/20/15.I apologize for any...
inconvenience.Sincerely,Blue Dolphin Customer Support
Hello,We have automatic renewals for all subscriptions. The renewal occurs in advance to insure the customer does not miss an issue between their current order and their renewal. All of your renewals have been cancelled.You will continue to receive the remaining issues...
of your original order. The correct expiration date is located on the magazine's mailing label.I apologize for any inconvenience.Sincerely,Blue Dolphin Customer Support
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]