Cable One, Inc.

The intermittent issues was repaired on 1/27 and a $150 credit issued.

The local office sent a tech out to fix the issue. A credit was applied to the customer account.

Customer spoke with local office and this issue is resolved.

Please instruct the customer to contact the General Manager, [redacted], at the local office to work together and reach a solution. He is expecting to hear from him.

The original deal was provided at the installs and documented in the contract signed. Cable One has, and will continue to honor that arrangement.

The local office researched this issue and found a mistake with accepting the customer's check. Therefore we will waive the late and bounced check fees if the customer pays their correct balance of $310.04. Please contact [redacted] at ###-###-####.

Customer received a large credit and was put in a promotion. This is resolved.

The modem was monitored for a period of time and no issues were recorded. We understand the customer's position, however, there is nothing more we can do without witnessing a problem.

We are researching the issue and ask the customer to hang in there until we have been able to duplicate the issue and find a resolution. Thank you.

Since the last communication in February, the customer has average 350 GB a month. More than the next lowest plan (300 GB) but less than the current plan at 500 GB. The customer usage fits the current plan. As stated in the original response, we are willing to move the customer down to the 300 GB plan if he can average less than the 300 GB for consecutive months.

Cable One deeply regrets that the customer did not have a good experience. After researching the account, it was found out that the customer was originally scheduled to be installed on 3/8/2016. Because they live in an apartment complex, there were issues with the building wiring, thus...

delaying the install until 3/14/2016. Customer payment was not applied until 3/14/2016. As a result, we do not see a justification for any credits at this time.

I have reviewed the response made by the business in reference to complaint ID [redacted],...

and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,[redacted]

Please have the customer contact the local general Amanger by the name of [redacted]. ###-###-####. She awaiting the call.

The local office has reviewed the account and will credit the customer account $20 NSF and $90 install fee.

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined...

that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I need them to call me because they only called once and someone left a message but I have not been able to get in touch with the person I was supposed to call directly as the message was erased by accident. This is not their fault but the regular office number no one has a clue who called or why, so another call to ###-###-#### would be much appreciated. 

Regards,

If the customer returns the modem, a credit of $112.94 would be applied to the account leaving a balance of $6.94.

Please have the customer visit [redacted] the local GM to make arrangements to resolve the service issues.

Please have the customer contact the local General Manager by the name of [redacted]. Mr. [redacted] is aware of the issue and is looking forward to working with the customer to a resolution.

Please have the customer call [redacted], GM of the Prescott office at [redacted]. He is aware of this issue and looks forward to working with the customer on a resolution.

After researching this issue we were able to find three times the customer was informed about what should be done prior implementing the seasonal policy, twice over the phone (we have copies of he recording) and in person (at the local office). We are willing to work with the customer but would...

need them to contact the local office to make equipment return arrangements. [redacted]