Cable One, Inc.

Customer was contacted by the local office and the issue was resolved.

Our local office contacted the customer to make arrangements but found out they had already disconnected.

The local office has been trying to reach customer but has yet to hear from them. Have the c[redacted] the GM to resolve. GM: David W[redacted]

The company apologizes for inconvenience the customer experienced. A credit was applied to the account.

The company disconnection process was explained to customer. The bill must be paid in accordance with this process or services will be disconnected.

I have reviewed...

the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.The companies response is not true. There were no phone calls from the Company in the 3 weeks and 3 days before the problem was corrected. After it was corrected, I corresponded with the local representative and let her know the issue was resolved, albeit it after a lengthy outage. After that the Company did leave messages and ask that I call them IF there was anything else they could do. There wasn't so I didn't call.  The complaint is that it took 3 weeks and 3 days to reestablish my files.  Now the same thing has happened again and it has been 14 days. I'm told the company is working on it, but nothing has happened yet. This is the poorest of customer service. No resolution is proposed by the company.

Regards,

Before I made this complaint to BBC, I were without internet service nearly every weekend, not counting those times on the week...

days. All of a certain, I make a complaint to Revdex.com then only then did CableOne begin to provide some of the service I paid for. For example, CableOne advertise we provide internet service of 50 Mbps download speed. Only October 28, 2015 my download speed was 33Mbps, according to Internet Speed Tracker. And right now my download speed is 28 Mbps, over 40% less than what I am paying for. This is much less than what I am paiding for. I have call CableOne and reported my internet was so slow that a web page would not open once. Also, this is documented on CableOne records. Thanks to you, Revdex.com for your help and it is wrong for a CableOne to cover-up the truth and don't provide the service they legally makes to customers.

The customer has disconnected his account and has an outstanding balance.
See attached for details of his usage notifications.

Cable one keeps forcing me to upgrade my internet service because they say I am using to much. The patterns in my house have not changed and recently they dropped my cap from 1000 mb to 750mb without notification. I'm am now paying the same price for less service. Recently they started threatening me again, stating that I need to upgrade to the 225 a month package. I have checked with consumer reports and there are several people complaining about the exact same issue. This company is employing poor business tactics. File complaints with Revdex.com and FCC like I did. This company needs to be eliminated.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider...

this complaint resolved.

Regards,

First, we would like to apologize to our valuable customer for the lack of clarity on our rep's part. It was a mistake that will be corrected through training.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending...

it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve...

my complaint.  For your reference, details of the offer I reviewed appear below.

On Dec 9, Cable One responded to my Revdex.com complaint and stated that the general manager would have someone contact me to resolve the problem. As of today (Dec 15), no one has yet contacted me by email or by phone. I would be happy to speak to someone at Cable One about this, but so far, nobody's called. Since I have to respond within 7 days or the dispute is automatically marked resolved, I have no choice but to reject this response.

Regards,[redacted]

The local office spoke with the customer and it was agreed to credit back the install fee. Please consider this matter resolved.

The local General Manager has been alerted about this concern and looks forward to hearing from the customer so to resolve as soon as possible. Please contact [redacted] at [redacted].

As noted in our response, we understand the customer's disagreement but every Cable One customer was notified via their statement prior to the charge hitting the bill.

A rep from the local office will call and explain within the next couple of days.

Since the initial response in February, the customer usage exceeded the lower service of 300 GB every month except one.  If he can consistently manage his usage below 300 GB, we are willing to move him to that level of service.

We understand the customer’s frustration, however, as explained with the initial response on 1/11/16 and subsequent phone conversations, it was clearly indicated which services doubled in price and why, and those that did not.  At this time we are not able to deduct the $5 increase. Cable One is not the only HSD provider in his area nor is he obligated by a contract. He is free to shop around.

I own a restaurant is Mississippi. For the past eleven years I have been a Cable One customer and used them for our TV, music, and internet service.

Every morning, when the restaurant opens, we turn on the background music that plays throughout our dining room. A few days ago when I turned it on there was no sound. All of our TV's worked fine, only the music channels did not play.

I called technical support and spent some time on the phone with the technician trying to reboot and trouble shoot the problem. When nothing she tried worked, she told me she was scheduling a service call and we should see someone shortly.

No one arrived that day and we went without music. The following day I called technical support again and was told that the problem was "system wide" and that their technical people were working on it. I was told I should have been called back when they decided to cancel the service call, but I was not. We went another day without any background music.

When the sound was still not playing on the third day, I called technical support once again to check on the status of the "system wide" problem. At that time I was told that a change had been made to my account and that I would need to speak to business services in order to subscribe to the music channels.

It turns out there was no "system wide" problem but instead, after eleven years, Cable One had turned off the music channels on my account without any notice to me. They now wanted me to agree to a forty dollar per month additional fee in order to receive the music channels. Bad business. Bad customer service. They have the right to raise their prices I suppose, but the manner they went about it with me is very disappointing.

There are any number of [redacted] and [redacted] out there who want my business. I think I'll give them a chance to cash my checks now.