Cable One, Inc.

The local office has reviewed the account and will credit the customer account $20 NSF and $90 install fee.

The customer was receiving free video when they should not have been, they were turned off. On 9/24 one of our reps called the customer and turned the service on and they are now being billed for video.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find...

that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

As stated previously, we have data limits in order to protect all Cable One customers against over use. If the customer doesn't agree, we understand they chose to shop elsewhere.

Please have the customer contact the local GM - [redacted] to resolve issue.

Customer has been contacted and an appointment has been scheduled to bury the cable.

It is correct that I have been contacted 3 times since I made this complaint. Which is better than the 2 calls I received in the last 9 months. I have been told that the cable is going to get buried, but they...

keep saying this week or next week. So the issue on receiving a call back has been resolved. The issue of having the cable line buried has not been resolved. I have not received a date of completion.

I have reviewed the response made by the business in reference to complaint ID 10865001, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.In the response it says as a NEW customer....I am not a NEW customer and had been with Cableone for over 20 years and then all of the sudden they just started taking out money (any amount) at all different times. There was not a scheduled time or amount and nearly $600 in two months is RIDICULOUS. They claim I was not on autopay and have been for YEARS and they claim that the charges were warranted but cannot explain why they are and why they were being taken out at all different times and dates when that is not when the bill was even due. Their customer service is CRAP and you can get no answers or help from this company no matter how many times or who you call. The amount in dispute is the last amount they took out of $175.59 which is not OWED!!! I have cancelled services after 20 years with this company, cancelled my debit card where they cannot just take take and take more money whenever they feel like it, and filed this complaint bc they are PITIFUL!!!!!!!! No I am not satisfied with yet another STUPID response from an IGNORANT source regarding them thinking my checking account is an ATM for them to take anything whenever they want. It has nothing to do with a SERVICE or when it IS due bc that is NOT what they were doing!!!!!!!!!!!!!!!

Regards,

I have been trying to have my internet service transferred from an old address to a new address for 2 weeks now. We have been given the run around. Then when finally we thought some progress was being made our service still wasn't working properly. A service tech was guaranteed to be at our house by the end of the day and call my husband's phone as requested since he was the one home. This service rep never showed. Then the following day I received an early call that our appointment was to be completed some time between 8 a.m and 7 p.m, an 11 hour time frame.. I received another call on my phone and missed the call and the service tech cancelled. They were suppose to call my husband's phone not mine. Since I missed the call they rescheduled yet again for SUNDAY and said someone needs to be available all day to wait. I fear I may miss the call again as we have church to attend and cant be home waiting all day. This has been the most stressful and worst experience I've ever had. So much so that I felt it necessary to write this review.

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your...

reference, details of the offer I reviewed appear below.The response is Reject, as I have not heard any details from the company about resettling the price.  Regards,[redacted]

The customer on the account will still need to provide permission.

There are a couple of issues, please allow me to address each.1. Equipment failure. A device outside the customer home failed recently, which resulted in the outage (no service). This has been replaced and is now working fine. 2. Intermittent loss of signal. The customer has a...

wireless router which is saturated by use within the home. We have suggested that the customer review their network setup and address the additional demand of usage.

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

The response does not address my concern: "I believe the Other Charge; Sports Surcharge to be a deceptive billing practice. I believe it to be illegal. This is similar to the deceptive billing practices recently employed by the major Cellular companies. They too advertised and billed their customers for an agreed to service and also added unexplained charges that were hidden or deceptive in the billing summary."

The deception is in the marketing and advertisement of the product, Standard Cable Package. One price is given but it is not the true price for the product. The true price of the product is the price of the Standard Cable Package plus the Sports Surcharge. Cableone advertises that their competitors frequently raise the prices of their products while Cableone prices remain constant. Cableone's practices are equally deceptive. I would have no issue if Cableone had simply raised the price of the Standard Cable Package. They could explain the reason for the cost increase or not, I don't care. But instead they chose deception; adding the Sports Surcharge under the heading "Other Charges". They chose deception over open and honest business conduct.

Regards,

To whom it may concern,
While I am not arguing the fact that I exceeded...

my data limit; I am disputing the fact that I received three notifications.  I only received the 3rd and final notice after it was already too late to reduce my usage.  I did not receive the first notice that was sent via popup message.  I did not receive the second notice that was sent to the incorrect email address.  I am also disputing that fact that most users are aware of the data meter that exists to monitor their data usage.  I log into the billing website [redacted] everyone month to pay my bill.  The data meter is located on a different account log in ([redacted]).  I have never logged into the [redacted] website because I don't have a need to.Due to the fact that I did not receive three notices like I was supposed to, I am requesting to be moved back to my original tier without having to weight three months.  Thank you

no absolutely not, I do not except that resolution. Yes, our service was eventually restored but we have been without service for days at a time several times. I expect a credit for the times that we were without both cable and Internet service. We pay over...

$100 a month for our cable and Internet service and I expect it to be at least somewhat reliable. It should be noted that none of these outages were due to weather related downtime nor were they for scheduled updates that cable one has recently undergone.

Please have the customer contact the local General Manager by the name of [redacted] ###-###-####. She is aware of the concern and is looking forward to working with them.

Please have the customer contact the local General Manager by the name of [redacted] ###-###-####. He is aware of the issue and is looking forward to working with the customer.

We are very appreciative of the feedback and regret our rep didn't try to review/fix/respond to your concerns. We will pass the feedback to the appropriate executives for review.

Notices were sent to the customer on: Feb. 9th 2015, Mar. 9th 2015, May 8th 2015 and Oct. 8th 2015. We respect the customer's point of view. However, despite the notices, it is their responsibility to monitor their usage. Based on this research we believe the fees are applicable.

The account has been zeroed out and a request to remove the account from collections has been submitted. It will take up to 30 days for the process to be completed.