Cable One, Inc.

You know I have never had any results complaining to you and it seems that you are in favor of the companies- I NEVER...

received notification that cableone had responded  so that I could respond. For the Record I AM NOT satisfied and once more a complaint has been brushed aside somehow. Cableone lost us  a lot of money – we had to close our office for a whole day and then for 2 weeks we barely had service. As they said the issue was fixed on the 27th!! So from Feb 8 to the 27th we had hardly any service 

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Check will be sent overnight Thursday the 17th.

The account has been zeroed out and a request to remove the account from collections has been submitted. It will take up to 30 days for the process to be completed.

We are very appreciative of the feedback and regret our rep didn't try to review/fix/respond to your concerns. We will pass the feedback to the appropriate executives for review.

We can only help the customer if the decide to work with us. We again, offer the opportunity work with her is she would respond directly.

The local office contacted the person listed on the account, the husband. He was not aware of any issues. He thinks his wife called. We asked that she call back to discuss the recent downgrade, the effect on the bill moving forward.

Cable One respects the customer's point of view, however, our facts show that the information was disclosed.

Notices were sent to the customer on: Feb. 9th 2015, Mar. 9th 2015, May 8th 2015 and Oct. 8th 2015. We respect the customer's point of view. However, despite the notices, it is their responsibility to monitor their usage. Based on this research we believe the fees are applicable.

no absolutely not, I do not except that resolution. Yes, our service was eventually restored but we have been without service for days at a time several times. I expect a credit for the times that we were without both cable and Internet service. We pay over...

$100 a month for our cable and Internet service and I expect it to be at least somewhat reliable. It should be noted that none of these outages were due to weather related downtime nor were they for scheduled updates that cable one has recently undergone.

I have not been contacted by the company not by email or phone. In fact I requested a call back from the local office personally to have a supervisor contact me and I was assured they would and they never did either. My contact information Is up to date current and accurate.

Had good experience with Cable One internet in Bonham, TX until I called and closed my account. I never received a final bill (forwarded or at the new address I gave them.)

3 months later, I get a collections notice. Their systems said they sent me statements for 4 months to my new address. Cable One blamed the post office for not delivering them.

I call BS on that.

The prices for Internet just keep going up...started out at paying $63 for 4 yrs and then all of a sudden we started going over on data and now pay $93

I use Cable One for Internet service. On average, I experience outages once a week. Yesterday, the Internet was intermittent all day and continuing to do so today. I don't get any notification that they are planned outages. There is also no compensation for this. I go to school online. This is very disruptive to getting my assignments done on time.

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would...

not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I received a call from cable one - no message no way to get back in touch....this is what has been done then they say they called me and weren't able to leave a message. I checked my voicemail it's working fine.

Regards,

I would like to help the customer get their refund. Can the provide the old account number, City and State where they previously reside?

We have corrected the services shutting done periodically. However, the DNS issue still exists. We have our engineers researching this now. We will provide an update as things progress.

The issue was repaired and a credit was issued for the inconvenience. If this is not satisfactory, the Business Service group is willing to discuss it. Please call Katherine C[redacted] at ###-###-####.

Please Have the customer contact the local Office General Manager by the Name of [redacted] in [redacted] is aware of the billing issue and is looking to resolve the issue together.

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.They have not contacted me and I have now been served a third notice upon opening a web page, it read:Cable One 3rd NoticeDear [redacted]:During your most recent billing cycle, you exceeded your data guideline of 50GB of data.  Cable One Please contact me with further instruction on how to handle this case.Regards,

Customer was notified that the area is scheduled to be upgrade. Thus, the problem should be cleared up by May. Mr. [redacted] already received a credit in December and don’t agree with applying another at this time.