California Family Fitness

I am rejecting this response because: I was charged for nine months at and if I receive the credit that was previously promised I will have been credited for months. I am asking for the full nine months credit because I did not authorize or know of the charges. Please refund the additional and we can close this matter

. Greetings *** *** and *** ***:Not sure why Revdex.com is interfering with what I wroteA doctors note is not required for cancellation by law stated in my rejected responseIt is against the law for Revdex.com OR CA Family Fitness to ask me for oneRevdex.com is now acting on behalf of CA Family Fitness and I need you to put it in writing as to why Revdex.com is violating my rightsMy account should not have been charged nor is a doctors note required for reason I stated in my response yesterdayThis is harassment and my membership needs to be canceled todayThis business has complaints including minePlease put in writing why Revdex.com is advocating for CA Family Fitness when your agency is suppose to be neutralWhy, my rejected response to the business is being ignored and not delivered to the business so they can further lie and harrass and committ fraudMy rejected response includes there is no reason to provide a doctors note for reasons stated in my rejected responseThis needs to be taken seriously and you all need to stop playing gamesNow Revdex.com and CA Family Fitness is causing further duress, extreme coercion, and threatThey have refused to comply from day one, refused to provide service(s) and product, refused to resolve any issues from day one, and list goes onNow Revdex.com and CA Family Fitness feel I need to provide anything to themThat's against the law because I dontMy membership needs to be cancelled by August 13, 12pm today in writing by CA Family Fitness along with Revdex.coms letterRevdex.com and CA Family Fitness can always write the letter togetherAnything further is harassment especially closing the complaintUnder extreme threat, coercion, and severe duress*** ***

Hello *** *** ***, First I would like to apologize for the communication issues you have been havingI have reviewed your membership with the
SrVP of SalesIt appears you spoke with ***, Operations Manager and ***, Sales Manager on 3/& 3/They have offered to comp the months where your son was not yet and a personal training session for your sonI do understand that it was an inconvenience for you and that this was a letdown to your sonI do believe the months free and PT are a satisfactory resolution, however for your time we would like to offer an additional months for free plus an additional personal training session for your son ($value in total)Again, CFF apologize for this inconvenience and we hope you and your son enjoy the gym Thank you, *** *** Executive Communications

Hello ***,I have reviewed your accountYou show no check ins and the begin date was pushed back to today 5/25/I will be honoring your cancellation with nothing further due.Thank you and we hope to see you in the future.*** *** Executive Communications

Hello ***, We are not refunding the amount but simply credited your next billYour CalFit account will be credited the $making your May 2nd bill $As its only April 27th, you are not going to see this change until your next bill date which is the May 2nd dateAfter that all your bills will be $Please let me know if you need further clarification.

Hello ***, We apologize for the inconvenienceYour membership has been cancelled. Thank you, *** *** Executive Communications

Hello Ms***, I apologize for the inconvenienceOur Director of Sales has reviewed your accountWe will be cancelling you account and refund your dues within 7-business days. Again, I apologize. Thank you, *** ***

Hello Mr***, First, I would like to apologize for not honoring your demand to be put on our do not call listI want to assure you that you are now on that list, not only your phone number but your email as wellI am sorry that it had to come to just great stuggles for you to successfully get
your demand metPlease let me know if there is anything else I can do for youThank you,

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me
My fees are to remain at $per month, with no changes as my contract statesAlso with no annual or added fees as per my contract

Hello ***, We have reached out to the Rocklin Manager and she does not have any record of a cancellationYou indicated that you went back in July and signed a cancellation, as a courtesy we will be waiving your July past dues however your June and May will still be on your account. Thank you, *** ***

please see attached pic of my phone recordThe contact to Family Fitness center was on 11/29/at 9:AM

please see attached pic of my phone recordThe contact to Family Fitness center was on 11/29/at 9:AM

I am rejecting this response because:I forwarded everything as requested immediately upon receiptSummer was out of the office she said and then told me she'd handle it by yesterday and here we are Friday and it still isn't doneAlso, I have been trying to get this fixed for months and asked for it to be back-dated and that hasn't been addressed eitherVery disappointing.

Revdex.com:
I have reviewed the response made by the business and after reviewing my credit card transaction history in reference to my concern, I found that this resolution was finally honored by California Family FitnessTo any other consumers of California Family Fitness with billing issues reviewing my complaint, I would strongly recommend you confirm California Family Fitness has honored their proposed resolution before accepting the resolution to resolve the complaint on the Revdex.com website

Dear ***, I am sorry you feel lied toI have reviewed your account, and it appears you went ahead and cancelled your membership with the EFT of $We do charge all of our members and Annual Enhancement Fee every NovemberI apologize for the way you were handledWe never want our customers
feel they were lied to or handled by a rude employeeI sincerely apologize and understand your cancellationPlease feel free to contact myself, *** , if you would like to reactive your accountThank you,*** ***

Hi ***, We apologize for this experience that you have encounteredA corporate manager will be contacting you soon to discuss this situation. Thank you

***: Thank you for contacting us with regards to your monthly membership dues with California Family FitnessAfter review of your specific contract, we will honor the agreement established September 1, 2000. Your dues will remain at $We will credit you for the incremental dues increase of months which is $and you will see that credit on your April 2, billingRegarding contact of members regarding the increase, email is our primary source for contacting membersInformation regarding the increase was sent out to members on December 9, The email on file for you is ***@yahoo.comIf this has changed, please contact us so we may update our recordsIn closing, thank you for being such a dedicated California Family Fitness memberShould you have any additional questions or concerns you can contact me directly on *** EXT *** Regards, *** *** Billing and AR Manager

Hello *** I apologize for the lack of communicationWe will be compensating you three minutes on sessions with a Fitness ManagerWe will be having him reach out to you to get these scheduled.Thank you, *** *** Executive Communications

Hello ***, I have reviewed your account with our Member Services SupervisorWe did recieve your cancellation on 8/30/Our policy requires that you have one more payments due and then are cancelledNormally last months dues are due at signing and are used for this, however you did not
pay last months dues up frontTherefore you were charged your September dues and will be cancelled effective October 6th. You will have access to our facilities until October 5thI have attached the Cancellation Request form that states this policyYou do not need to fill this out as we already recieved written request for cancellationThank you, *** ***

Per our conversation, please discharge the dispute as it has been resolved