California Family Fitness

Dear *** *** I have reviewed your accountIt appears that you have signed up for a month term membership on 8/31/with a ***
*** discountAt time that time in order to complete your membership at the rate that you were given you must place acard on file or provide your account
information for automatic payment of your monthly dueswe do offer a statement optionhowever that increases your dues by $a monthFrom one previous notes it appears that you did not have the card you wanted to paywith at that time you signed up however *** informed you to bring in the you wished to place on file prior to your bill date of 9/30/2016I am unable to give a refund as everything was completed properly on our end. Thank You *** ***Member Services Manager

Good afternoon ***, I apologize for the hassle that you had to go through at the clubYou are able to receive the discounted $rate with corporate proof(we offer discounts based on where you work or where you go to school)The rates do not go down until we receive proof of thisI am
sorry that *** did not explain this to youI see that you have been refunded your dues and your account is cancelledIf there is anything else that we can do please feel free to reach out to me at ***Again, I apologize for the inconvenience. Thank you, *** ***

Hello ***, I have reviewed your account with our District Sales ManagerWe are confident in our consultants to provide all informationHowever, as a courtesy we will be relieving you from your contract. Thank you,

Hello ***, It is our goal to make our facilities safe and fun for our members as well as our employeesWe can not condone vulgar language my our members to our staffAfter reviewing your account further I see there have been other past incidents at our facilities Unfortunately, due
to all occurrences we will be keeping your membership cancelled. Thank you,

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me, provided that I receive the refund offered by California Family FitnessI will monitor my account and follow up if there are further problems Thank you for your help!***

Hello,I have reviewed your accountIn November you were charged a $service charge on 11/for a late paymentDuring that month you were also charged your AEF(Annual Enhancement Fee) that is charged to all members for $I will go ahead and credit your next dues the $Your current
dues are $therefore your February dues will be $Thank you,

***, Can you provide some information regarding your friend's membership? No information was provided for this membership to be reviewedAn agreement number, first and last name, and/or an email address will be very helpful.

I am rejecting this response because:You are violating the security of all State Employees when this happens. Then anyone can pose as a family member of a State employee by providing a copy of an employee ID then. What happens if found out that the person signing up is indeed not a family member then? Mr*** and his upper management acted irresponsibly and illegally. This membership wasn't a courtesy to my wife. I believe that they just wanted to meet their monthly membership quota and wanted the commission regardless of taking any proper and safe protocols. I will be further investigating this. Thank you

Hello ***, I have reviewed your account and will be cancelling it effective immediately with nothing due. Thank you, *** *** Executive Communications

Dear *** ***, I have further reviewed your daughts account. It was cancelled with no further charges on October 17thYour last payment was made on October 11thWe have not charged your daughters account since that dateWe also waived the cancellation fee of $Thank you,***
***Executive Communications###-###-####

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me
Thank you for helping resolve this conflict. I also appreciate California Family Fitness to not make this any more painful and convoluted

Revdex.com:
I have reviewed the response made by the business and after reviewing my credit card transaction history in reference to my concern, I found that this resolution was finally honored by California Family FitnessTo any other consumers of California Family Fitness with billing issues reviewing my complaint, I would strongly recommend you confirm California Family Fitness has honored their proposed resolution before accepting the resolution to resolve the complaint on the Revdex.com website

Hello Mr***I have review your accountYou were placed on a freeze on 9/26/until 6/29/15(first draft since freeze)You were given a notification that your account was coming off of freeze and back to active billingFrom our notes we see that you acknowledged this and that you informed the
lady who called that you had moved and do not have a membershipWe informed you that your freeze had come off and that we need written request for a cancellationIf you are able to provide the fax that you stated you sent back in May we will be able to refund you for June and JulyHowever, until then we are unable to refund you the amount. Thank you,*** ***
***

Revdex.com:After going through all of this, I am no longer interested in Cal Fit I have since joined hr Fitness as they have super friendly staff and very affordable rates at $a month through a sweet Costco deal Please inform Cal Fit to not call me Although no resolution has been made with Cal Fit, I want you to be aware of their deceptive advertisment practices to try to lure people into signing up for a year of membership at over $per month

Mr*** We have reviewed your wife’s accountOn February 10th, Sales Manager, *** ***, was approached by your wife, ***, at an event at CRCShe was seeking a MTM agreement however this is not available with the discounts offeredThis was thoroughly explained to her, *** even took
extra time with her to make sure of thisYour State ID was required because it offers a greatly discounted rate*** was told it was a month contract, when her first bill date was (Feb24th) and that she had days to cancel the membership without any penaltiesOn February 23rd, your wife entered the gym to cancel her membershipShe was informed that she would need to pay the EFT fee of $This was explained in length(hours) by both *** *** and our Operations Manager, *** *** was given another copy of her signed agreementWe will be sticking to the signed agreementIf your wife would like to cancel her membership she may do so with the $EFT fee that was explained at the time of signing Sincerely, Executive Communications *** ***
***

Ms***,First, I would like to apologize that your experience at CalFit was not whatyou were expectingThe purpose of photo copying a guest’s ID is for the member’ssafetyIt is a protocol that all sales managers must adhere byIf you wouldlike to discuss this further with our VP of Human
Resources and Complianceplease feel free to email our corporate office at ***Thank you,*** ***Executive Communications

I am rejecting this response because:This does absolutely nothing for me"It is our goal to make our facilities safe and fun for our members as well as our employees"You did not make it safe and fun for meYou must treat all members with dignity, not all minus oneI do not appreciate being treated as an object of hate."After reviewing your account further I see there have been other past incidents at our facilities"Past incidents like what?"Unfortunately, due to all occurrences"All occurrences? I have no idea what you're talking about here

Hello ***, After reviewing your accountWe did see that you signed a month term contract electronicallyThere is a $EFT fee for cancelling early, however it is reduced when you move to $We will be reducing thisBecause you paid last months dues up front you will owe $on
2/27/After that your account will be fully cancelled. Thank you and please let me know if you have any other questions or concerns. *** ***
*** ***
***

*** *** joined CFF in October under a month term membershipWhile her claim of our ETF of $is correct for members who have not passed the month mark on their payments, the contract also states that if a member moves miles from any CFF facility, we reduce the cancellation fee to $in the first months, and $if the member has completed monthsIf *** would have provided her proof of move at any point in her membership, we would have reduced her fee, and cancelled her membership*** also mentions that she was under the impression the membership would cancel on its own in October Per the contract signed, The Renewal Terms state: “I understand that at the conclusion of my term, as set forth above, my membership will automatically be converted to a month-to-month membership at the rate(s) in effect on the first day following the end of my termWhen this occurs, I may cancel my membership at any time by providing a written notice and making one final payment.” This portion of her contract is initialed by *** acknowledging her understanding of our terms*** contacted our Corporate Office on 1/18/to inquire about her account, and our representative, after hearing the issues she had, agreed to refund the payment made on 1/16/as a courtesyThe member is requesting that December also be refunded, but the member did not submit her written notice to cancel or her proof of move until 1/18/2016, and has a valid contract with us, therefore we do not see a reason to provide an additional refundThe membership is cancelled at this point with nothing further owed. Sincerely, *** ***Member Services Manager

12/3/15Revdex.com- *** *** *** ***I am in receipt of your Revdex.com complaint received on November
30, Unfortunately there seems to be a significant amount of
misinformation regarding the membership cancellation process as well as putting
your account on a “hold” status or Freeze
However, all this information is
documented on your membership contract. You may Freeze your account at any timeYou may call the
facility of your choice or the corporate office in which you would be provided
a document to sign with a start and end date of the FreezeYou also must be
current on your dues to initiate the FreezeYour term of months would not
be impactedAll terms of the Freeze are contained in your contractCancellation of your membership terminates the agreement and
depending on the number of months into the term, a fee is chargedIn your
case, $early termination fee is assessedAll terms of the Cancellation
are contained in your contract.In your particular case, there was a past due of $
You were provided that information on 10/22/15. Until that amount was paid, you were unable to Freeze the membership
You then requested a Cancellation of the membership on 10/23/in which you
again were told of the past due and the termination feeOn 11/06/15, you were
again told of the amount owed and the fees associated with cancelation of the
membershipYou were also told that if a medical condition did exist, to please
forward that information to us so we could review if waiving all fees was
warrantedYou were also contacted three other times from 11/06/to 11/24/
with hopes to resolve your membership.In summary we reached out to you several times (all
documented) with hopes to resolve the membership and resolve any outstanding
issues. Unfortunately you elected not
to respond directly to us. Your choice to use the facilities does not relieve you of
the contracted termsHowever, as earlier noted, CFF does provide alternatives
such as a membership Freeze based on various circumstances.Sincerely, *** ***Billing and Accounts Receivable Manager