California Family Fitness

I am rejecting this response because: Thank you for your response and correcting your safety procedures for other patronsPlease refund May as wellWe only used the facility on the day we were made to leave, which was a holiday week and the temperature was degreesMy children should have been able to use the pool.Other questions you may want to consider: What has been done to address the conduct of your site manager? Also, what has been done to ensure appropriate business practices are in place to handle requests like this? The burden of sorting this out has been placed on me. I still feel that a full refund of the membership is in order

Hello,I apologize that you were having trouble cancelling your accountYour account is now cancelled with nothing further dueWe do require days notice and a written request to cancelFor these reasons, I am unable to refund your last dues made on 2/2/Again, your account is cancelled and
no further action is required on your part. Thank you for your time with CFF.

Hello ***, We do not take over the phone cancellationsAll cancellations must be in writing, this is why your account was never cancelledI will go ahead and cancel your membership with no further dues as you are out of contractAs a courtesy we will waive your August duesIf you would
like to reactive your account please be aware of our cancellation policy in your contract. Thank you, *** *** Executive Communications

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me

Hi ***,Your account has been reviewedIt looks like you were a member only a little over a year ago back in August Since some things have changed we will honor the 7-day free trial offer this one timeThe CFF employee that you spoke with was following the correct procedure as the 7-day
trial restricts previous members from using this passWe will be in contact with you to get you set up with your 7-day free trial. Thank you

Hello, I apologize, however we have no written proof that the card needed to be changedWe are only able to waive our late fees which I have done for youIf you need to change your CC again please email [email protected] and someone will reach out to youThank you,

Dear *** *** ***-I have reviewed your accountWe have provided
you with months free as well as a credit back to the card on file for $
We are only able to credit back to the card on file unless a check is written
We will be mailing a check for an additional $to the address
on your
accountIn addition, we are waiving your cancellation fee of $Your account will
be cancelled effective October 31st, Thank you, *** ***
*** ***
***

Hi ***,We have a signed contract on file and you were given a copyHowever, we can send you a copy since you are unable to locate itSince we can't verify or go off of what was said at the time of sign up we can only honor the signed and initialed contract, which lets us know that you agreed
to the terms. We have notified the sales manager that assisted with your membership up to contact youYou can also reach out to the sales manager as well if you would likeHe works at our Roseville location. Thank you

Dear *** *** ***-I have reviewed your accountWe have provided
you with months free as well as a credit back to the card on file for $
We are only able to credit back to the card on file unless a check is written
We will be mailing a check for an additional $to the address
on your
accountIn addition, we are waiving your cancellation fee of $Your account will
be cancelled effective October 31st, Thank you, *** ***
*** ***
***

I am rejecting this response because: I have my phone records when I calledAnyway if you don't refund the charges I will file a lawsuit in small claims

I am rejecting this response because:Hi my friend name is
*** *** and he is having members in his account for $monthly chargesHe has membership at California family Fitness at Rancho Cordova California locationWith this current membership we were offered $additional charge for adding one more person in the account making total monthly charges to $79.99.thanks,*** Bongale

Hello, Your membership has been cancelled effective January 19th. Thank you,

Hi ***, Each time a member makes a change, they negate the old agreement and accept the new termsIn this case it would be the increased annual enhancement feeWhen Cal Fit first implemented an annual enhancement fee, all members were charged $no matter the size of their
membership. This has changed over the years and is now based on the size of the actual membership. Individual accounts are $once a year, couple accounts are $once a year and family accounts or more are $49.99. Unfortunately you did sign the section on your agreement agreeing to the $annual enhancement feeWe will go ahead and credit your account $as a one-time courtesy since you were not advised, so your next month dues will be $instead of $Please keep in mind that your annual enhancement fee one year from now will still be at a rate of $However, if you remove any members from your account the annual enhancement fee will go down to $and if you add any members it will go up to $Thank you

Hello ***, I have reviewed your account and emails with the District Sales ManagerWe did see that when speaking with *** you were inquiring about the WHA membership, which in fact, is a month to month membershipHowever, you ended up signing for the State of CA membership which is a
term membershipI understand that the clarification was not given therefore we will be refunding you your cancellation feeYou should see this within 7-business daysWe hope to see you in the future. Thank you, *** ***Executive Communications

....Thank you for correcting your erroneous fraudulent activity and behaviorIt need not have gone furtherHope no one else is mistreated the way I have been by the Revdex.com, tag teaming, and California Family FitnessCal Fit should strive to change their ways rather than thinking you can get away with ignoring your own policies and the law after admittance of guiltWhy say you refunded, unless it is to correct a fraudulent mistakeThat was an obvious mistake, to admit you made one and then to continue with your harassmentRemember no one is above the law nor can any business entity continue to put someone under threat, coercion, and duressThank you again for bringing this to an endNam Myoho Renge Kyo I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me

I am rejecting this response because: any amount credited to my account I would like put towards the buy out of my contractI've never had this much of a hassle with any gym or businessI understand it's not your fault but business protocol but I will no longer be doing business with call fit

Revdex.com:
I appreciate and accept the response of the businessI am pleased with the businesses response to my complaint, and hope that my case was an isolated insident.

12/3/15Revdex.com- *** *** *** ***I am in receipt of your Revdex.com complaint received on November
30, Unfortunately there seems to be a significant amount of
misinformation regarding the membership cancellation process as well as putting
your account on a “hold” status or Freeze
However, all this information is
documented on your membership contract. You may Freeze your account at any timeYou may call the
facility of your choice or the corporate office in which you would be provided
a document to sign with a start and end date of the FreezeYou also must be
current on your dues to initiate the FreezeYour term of months would not
be impactedAll terms of the Freeze are contained in your contractCancellation of your membership terminates the agreement and
depending on the number of months into the term, a fee is chargedIn your
case, $early termination fee is assessedAll terms of the Cancellation
are contained in your contract.In your particular case, there was a past due of $
You were provided that information on 10/22/15. Until that amount was paid, you were unable to Freeze the membership
You then requested a Cancellation of the membership on 10/23/in which you
again were told of the past due and the termination feeOn 11/06/15, you were
again told of the amount owed and the fees associated with cancelation of the
membershipYou were also told that if a medical condition did exist, to please
forward that information to us so we could review if waiving all fees was
warrantedYou were also contacted three other times from 11/06/to 11/24/
with hopes to resolve your membership.In summary we reached out to you several times (all
documented) with hopes to resolve the membership and resolve any outstanding
issues. Unfortunately you elected not
to respond directly to us. Your choice to use the facilities does not relieve you of
the contracted termsHowever, as earlier noted, CFF does provide alternatives
such as a membership Freeze based on various circumstances.Sincerely, *** ***Billing and Accounts Receivable Manager

Hello ***, I apologize for the refund not being processed on timeWe have now processed itYou should receive the refund within business days. Thank you,*** ***

Hello, After further review our accounts receivable found the following: The member was overcharged once in the month June. He was charged $instead of $89.00. All other charges exceeding the dues were $service charges or late fees. The member submitted his cancellation request on November 6, 2015. He has last month prepaid dues and owes an ETF. That being said, at cancellation the member owed $in dues and late fees from September and $ETF. He made a payment for $346.89. From this payment we refunded him He is requesting a refund of months $overcharge. These were service charges of $he owes and his last month dues of $ At this point the members’ $last month dues should have been applied to his balance of $247.90. That would have left him with a balance of $ After being refunded he paid $247.90. Refunding him the $that should have been applied and the $overcharge from June is a total of $104.99. I would like to apologize on behalf of California Family Fitness for the mistake and taking extra time to resolve the issueWe will process the refund for $as quickly as possibleWe hope to see you in the futureThank you, *** *** Executive Communications