California Family Fitness

Revdex.com:After going through all of this, I am no longer interested in Cal Fit I have since joined hr Fitness as they have super friendly staff and very affordable rates at $a month through a sweet Costco deal Please inform Cal Fit to not call me Although no resolution has been made with Cal Fit, I want you to be aware of their deceptive advertisment practices to try to lure people into signing up for a year of membership at over $per month

Hello ***, I apologize for the delay in processing your cancellation request, and the charges that you incurred due to the delayI have processed a refund in the amount of $back to the card we have on file, you will see that in 3-business daysI have set your membership to cancel
effective March 5, with nothing further owedIf you have any further questions, please contact me directly at *** *** Member Services Manager

Hello Mr***, Regardless if the day cancellation was mentioned she did initial and sign the contract that states thisIf she had any questions she was more than welcome to have asked *** and he would have been happy to answer any and all questions or she could have contacted yourself to verify if she did not understand anything In regards to your State Employee rate, this was done has a courtesy to your wife to get her a lower rateThis is outside of our standard policy therefore it requires a Senior Management approval, which was grantedThis is why your State of CA badge was scanned to us and your wife was provided the discountOur standard policy requires that the primary account member be a State Employee and provide their State ID to get the discounted rateAgain, this was done as a courtesy to your wife since you were not going to be on the membership If you have any further questions or concerns please feel free to contact myself or the District Sales Manager, *** *** and we would be happy to assist you Sincerely, *** *** Executive Communications ***
*** *** District Sales Manager ***

Hello, I am sorry that your child was hurtWe are never wanting to create an unsafe space for anyone adult or childrenWe will move forward with your cancellation and will be refunding your June duesYou should see this refund in 7-business daysThank you, *** *** Executive
Assistant

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me
The business has stopped calling me since I received this message*** ** ***

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me

My complaint has been resolved with the company at this timeI would like to close it

Revdex.com:
I appreciate and accept the response of the businessI am pleased with the businesses response to my complaint, and hope that my case was an isolated insident

This email is in response to your cancellation inquiryUnfortunately, the agreement that was made between you and your employer at the time, is between you and himAs a company, we did everything correctlyWe cannot be held liable for the agreement that was made between you and
your previous employerThe contract that we have on file was signed by you as well as the card holder, allowing us to charge the stated amount each month until the contract is upI understand that this is a frustrating situation and you feel as though your previous employer should be held responsible for the accountHowever, we are unable to hold any one else responsible when your name and signature is the one on the contract. I understand that you have spoken with a corporate representative regarding the account and he gave you an additional option for cancelling. If you have any questions feel free to contact me here at the club or via email. *** *** Sales District Manager | Corporate

I am rejecting this response because:Regarding this complaint- I do not accept the termsMy phone glitched when I clicked I reject and somehow selected I agreeLike I said in my complaint- I spoke to two different people who confirmed the amount $to close my contract (I was told that the
amount would NOT be reduced even in my case as this was part of the agreement I signed) as per my phone call in JulyI also went in and spoke to someone in August or September and I was told that my account would simply be closedNothing was ever mentioned about a month to month, ever! Just because those employees didn't put notes into my account that I was looking into options of how to close my account, does not mean that I never ever contacted anyone about closing my accountMy sister was with me when I spoke to the membership services employee that confirmed that my account would be closed in November, not October (as the operations manager wrote) and she can verify this information.Revdex.com please stand up for me! I have read through the hundreds of reviews from California Family Fitness within the last year as well as multiple Revdex.com complaints have been opened against California Family Fitness for misinforming customers about their policies about their contractsEveryone says the same thing: the membership services employees say one thing and then people get charged based on their policies, which are very differentThis is the same thing that has happened to meI made an attempt to make myself knowledgeable of their policies regarding their contracts and now I'm told very different things by their employees that should know the contracts inside and out!!! I finished paying the full year contract as I promised on my part and I'd like CAF to return the money that they owe me that was cheated outIf I had known any of this - I would have cancelled my membership months and months ago! But I finished paying the full $every month (a grand total of $for the months of April through November) even though I was not visiting their gyms.Revdex.com please stand up for me!Larisa Babchanik

Hello Mr*** I have reviewed your account and found that the total amount paid was not correct for one full yearThere was a glitch in the system when adding up the totalsHowever, for the inconvenience we will be refunding the $that you were charged on 8/1/and will be waiving
your next two paymentsYour membership will expire on 10/31/However, I do want to remind you that if you do not cancel with day notice your membership with continue to a month-to-month membership with a payment of $charged on 11/1/Again, I apologize for the inconvenience. Thank you, *** *** Executive Communications

Good Afternoon ***,First, I want to insure you that your information is not being shared with anyoneOnly certian information necessary for check in purposes is viewable to employeesCredit card information can not be view by anyone once it is submittedThe promotion at the time was not
available, this is why ***l offered you are standard rates which include last months dues up front ($49) plus $start up fees, adding up to $However, our *** *** ***, *** ***, is willing to extend the offer for your poor experience you had with one of our sales repersentativesThe promotion was $to join for $49/month on a month term contractThis promotion was not a month to monthPlease feel free to contact *** to get your membership started.*** ***
***
*** * ***Thank you, *** ***
*** ***
***

I am rejecting this response because: Re: Rebuttal to communication from Cal Fitness The message sent by Cal Fitness is insufficient, as it does not speak to their lack of ethics in this matter,
nor their apparent attempt to defraud by means of overcharge customers, as well as their failure to info of any refund restrictions/requirements PRIOR to acceptanceThe communication from Cal Fitness merely states: Your membership was cancelled as of 19- January, 2017” Nowhere does it address their culpability in continuing to charge AFTER the Days membership had concluded. Nowhere does it specify that these charges of $were in error and will be expunged forthwith(The full charge of $was per-paid prior to the 30-day membership) Nowhere does it assure that this bogus situation will NOT be entered as a negative entry on a credit scoreAnd lastly Nowhere does Cal Fitness demonstrate ethical business behavior, integrity and customer service by tendering an apology for their role in this matter, as well as the time & effort I have had to expand to resolve this matter I would state that each of these points be met in order that this matter be fully and acceptably resolved With Appreciation for Your understanding & Cooperation, *** ***

January 6, Re: Revdex.com Complaint #*** Dear Mr*** and Ms*** After reviewing the details of your account, I see that you have spoken with several of our employeesWe received a cancellation notice on 11/11/We then responded informing you of the ETF of $dollars would be drafted
on 1/4/This was then reduced to $per our Member Services supervisor for the prorated amount due to the change of billing dateWe sent you both copies of your signed agreements stating that you would be charged an Annual Enhancement Fee and that you would be charged an Early Termination Fee if you wish to cancel while you are still in your contractThe new agreement also states the change of billing datesWe are unable to refund the $dollar as it is in your contractYour account has been cancelled effective 1/6/*** *** Executive Communications *** *** ***

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me
I talked to *** today, he was helpful and the issue has been resolvedThank you for your help and Thank you *** for getting this fixed

Revdex.com:
I have reviewed the response made by the
business in reference to my concern, and find that this resolution is satisfactory to me
My hope is that they refrain from these sales tactics from now on considering there are many I am sure who left CalFit with a bitter experience.Thank you for all of your help in resolving this matter.Best Regards,*** ***

I am rejecting this response because: No solution was provided

I am rejecting the response because:Many reasowas not a RefundIt was a fraudulent transaction by your corporinvestigated by my bank who found the 7/30/a fraudulent transaction.This you left out in your letter. Ms.***, you need to cancel my membership for your employee lying, continuous fraudulent activity,&all other violations that I could not&have included in my complaint;but someone else or other entity is happy to review.I reject your letter for:1-Rescission for Fraud, Mistake, Undue Influence, Breach, Illegality,2-No real consent, Failure of anticipated exchange through fault of seller (CA Family Fitness),3-Promised exchange to buyer (me)void for any reason,4-Failure of bargained exchange before being rendered,5-Contract unlawfulI, *** ***-the buyer has a right to rescind a contract when the contract "is unlawful for causes which do not appear in its terms or conditions".6-Public interest prejudiced.7- CA Family Fitness is in Violation of my right to Procedure for rescinding.8-CA Family Fitness is in Violation of Other rescission rights that my right to rescind is conferred by other reasons.9-Fraudulently Executed Contract Must be voided immediately.10-Unconscionable Contract Unenforceable.11-Cancellation for Breach is Warranted &being denied.12-I am revocating acceptance of membership for more reasons that CA Family Fitness substantially fails to conform to the contract&my seller's warranties/rights,13-Your fraudulent membership product cannot be repaired after a reasonable number of my repair attempts,thereyou must either replace the fraudulent product or cancel its price.Furthermore, Ms*** you& your corporation&itsemployees are not above the lawNor do you still provide a working phone number, very much poor business et al.My account should not have been charged2begin w/.My complaint states I already came w/ doctors (plural) notes that you all would not take (other failed attempt at correcting your company's fraud/lies/errors/lack of responsibility for your wrong).You are violating my consumer rights&other rights.I will not go back& forth w/your corporon this&your fraudulent activity.Cancel my membership by August 13, by 12pm.I look forward to receiving a cancellation letter&proper apology letterIf you try2keep my account open¬ cancel that is further harassment as you&your company&its employees have done since I 1st attended the gymCalling me2further lie,sending it to collections is further harassment&other violations.You are purposely further aggravating the situation¬ taking accountability or responsibility for your company's actions.Ms.***,you, are not sorry nor does or has your company tried to rectify any concerns or issues involving my membership or cancellationUnder threat, coercion, and duress,*** ***

I am rejecting this response because: They put my digital signature on the wrong contractThere is no way I would agree to a one year contract to this gym when I had no intent on staying in the area for that longI was already getting ready to move when I agreed to a month to month contractPlease do not honor their dishonest businessI am so upset with how I was treated at by *** ***I am looking for a lawyer to file a huge lawsuitThey bullied me and slandered me out of the areaNow they are ripping me off There is NO WAY I WOULD HAVE AGREED TO A YEAR CONTRACT WHEN I HAD NO INTENT ON BEING IN THE AREA THAT LONGTHIS IS DISHONEST BUSINESS

I am rejecting this response because:This does absolutely nothing for me"It is our goal to make our facilities safe and fun for our members as well as our employees"You did not make it safe and fun for meYou must treat all members with dignity, not all minus oneI do not appreciate being treated as an object of hate."After reviewing your account further I see there have been other past incidents at our facilities"Past incidents like what?"Unfortunately, due to all occurrences"All occurrences? I have no idea what you're talking about here