California Family Fitness

Hello [redacted] Our  [redacted], will be contacting you shortly to set up yo ur membership. Club level employees do not have permission to provide this rate. However, since you have been a loyal member we are able to honor this rate of $75/month. Please let me know if there is...

anything else I may assist you with. Thank you, [redacted]
[redacted]
[redacted]

Hello [redacted], I apologize for our error of not freezing your account. We will be refunding your [redacted]($84.99) and May($94.98) dues totaling $179.97. In addition, your account will be on freeze until 8/14/16. Therefore, your next bill of $84.99 is due 8/15/16. Unfortunately, we are unable to...

cancel your account without an EFT as you singed a 12 month contract. I have attached your contract for your review. Thank you,

Hello, We have processed a refund and you should see this within 7-10 business days. Thank you,

Hello [redacted],After receiving your account, we will be lowering your dues to $68.50 and crediting the difference from previous months to your June dues. We apologize for any inconvenience this may have caused. Thank you, [redacted] Executive Communications

I am rejecting this response because: Re: Rebuttal to communication from Cal Fitness   The message sent by Cal Fitness is insufficient, as it does not speak to their lack of ethics in this matter,...

nor their apparent attempt to defraud by means of overcharge customers, as well as their failure to info of any refund restrictions/requirements PRIOR to acceptance. The communication from Cal Fitness merely states: Your membership was cancelled as of 19- January, 2017” Nowhere does it address their culpability in continuing to charge AFTER the 30 Days membership had concluded.  Nowhere does it specify that these charges of $118.00 were in error and will be expunged forthwith. (The full charge of $39.99 was per-paid prior to the 30-day membership) Nowhere does it assure that this bogus situation will NOT be entered as a negative entry on a credit score. And lastly Nowhere does Cal Fitness demonstrate ethical business behavior, integrity and customer service by tendering an apology for their role in this matter, as well as the time & effort I have had to expand to resolve this matter.   I would state that each of these points be met in order that this matter be fully and acceptably resolved.   With Appreciation for Your understanding & Cooperation,   [redacted]

Hello [redacted], I have reviewed your account and emails with the District Sales Manager. We did see that when speaking with [redacted] you were inquiring about the WHA membership, which in fact, is a month to month membership. However, you ended up signing for the State of CA membership which is a...

term membership. I understand that the clarification was not given therefore we will be refunding you your cancellation fee. You should see this within 7-10 business days. We hope to see you in the future. Thank you, [redacted]Executive Communications

Revdex.com:
I have reviewed the response made by the...

business in reference to my concern, and find that this resolution is satisfactory to me.
My hope is that they refrain from these sales tactics from now on considering there are many I am sure who left CalFit with a bitter experience.Thank you for all of your help in resolving this matter.Best Regards,[redacted]

I am rejecting this response because: The questions andissues raised in my complaint were not addressed: the respondent suggested thatI write to their Compliance Department for resolution.  I invite theCalifornia Family Fitness Compliance Department to read my compliant andaddress each issue raised in the Revdex.com forum.

Hello [redacted], It is our goal to make our facilities safe and fun for our members as well as our employees. We can not condone vulgar language my our members to our staff. After reviewing your account further I see there have been other past incidents at our facilities.  Unfortunately, due...

to all occurrences we will be keeping your membership cancelled. Thank you,

Dear Ms. [redacted], Please see attached responses. Thank you,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me, provided that I receive the refund offered by California Family Fitness. I will monitor my account and follow up if there are further problems.  Thank you for your help![redacted]

Hello [redacted], To recap your call with [redacted], Member Services Supervisor, we have refunded you the $59.99 placed your account on freeze and comp'd one month dues for the inconvenience. We sincerely apologize for the mistake. Thank you,

Hello [redacted], After further review of your daughter Sunshine's account. We see that she did inquire about canceling on July 11th. It seems she was talked out of canceling, this is probably becuase there is a $275 dollar cancellation fee if you cancel within your term contract. I have attached Sunshine's contract for your review. She signed up on June 11th. We have a five day clause to cancel, which she called a month after. We do waive the cancellation fee due to medical reason, however, the member with the medical reason must be on the account, which you are not on Sunshine's account. What we can do, is credit you back August, September, and October's dues totally in $299.97 and then charge the $275 cancellation fee which brings your refund to $24.97. With regards to [redacted]'s membership, we have no history of a cancellation request. We have cancelled this membership with no further dues effective immediately. Please let me know if there is anything else I may assist you with.Thank you,[redacted]Executive Communications[redacted]

Hello [redacted], Per a conversation with Summer, she will be refunding your August dues as a courtesy. Thank you,

Hello,I have reviewed your account. Our system reverts them to our standard rate, which require the employee to manual change this. I apologize for this not happening and our employee missing a vital step in changing your bill date. We have refund the $20 difference, you should see this within 7...

business days. To cancel your membership please email [redacted] and they will be able to assist you if you still wish to cancel.Again, I apologize for the inconvenience.Thank you,[redacted] Executive Communications

Hi, I just went in the system to try to retrieve the complaint number and noticed a response form California Family fitness. On their it says that the Revdex.com feels that our issue has been addressed. I want to dispute this. Our dispute was not the fact that they wanted to now charge us $59.50, because they were willing to do that moving forward.  Our dispute was the fact that they were over charging us for 2 years. this was what our dispute was about. They acknowledged they gave us a higher price, and then tried to back track and give us different reason why not to pay. They are trying to bully us into signing a new contract which void any prior contract. They lied to me, telling me my husband signed a contract saying we were willing to pay the higher amount and when I asked them to send it to me they could not because he never signed it. I really need help with this case, and thought that you would have questioned the business more. What steps can I take in regards to this. This company has been very bad with its accounting.  My family has had billing issues as well. My husband had been part of this gym for many years and doesn’t wish to leave, but I demand for them to do right by their mistake. Crediting the amount that was over paid would make it right. I’ve seen so many horrible replies to this business and you need to work for the consumer to help us with them. They did not provide any real reason on why they did what they did. We also sent them a formal letter disputing this and we never received a return response in writing as I asked for.  They did call and did not want to give us a credit, but we asked for it in writing which they were not willing to do. We received a letter in the mail yesterday stating our account was unfrozen (which we did not request) and that we could start going to the gym. I had asked for this account to be frozen until this matter was resolved.Again what steps can I take to continue with this challenge? [redacted]

Hello,After reviewing your account, we are unable to refund your dues for March and April. You were given a 6 month courtesy freeze and did not extend the freeze. Are normal fee per month for a freeze is $15, however  you were given one for free. I am sorry but we will not be refunding....

Thank you,[redacted]
[redacted]

My complaint ([redacted]) of California family fitness has been resolved. My money was refunded and they gave me a free month to compensate for my losses.

Hello, Unfortunately, the person that you spoke with was correct, you must complete your term agreement to cancel without penalty. I have attached your contract for your review that states 11 payments must be received. Thank you,

I am rejecting this response because: No solution was provided.