California Family Fitness

Review: I contacted their corporate office to inform them I was cancelling my membership today due to moving and not utilizing the gym or services. My last visit was on 03/30/2016 as documented in an email when I check in and visit. I had a year contract from 11/11/2014 to 11/11/2015 that went month to month after the contract ended. I made the telephone call to their corporate office on 05/04/2016 to cancel, the girl stated to send in a written cancellation notice, which is fine but then she proceeds to tell me that I will be billed for another month for cancelling. When I asked her why, she replied this is standard and I am being penalized. Penalized for what? For not using their service!? I just paid a month on 04/11/2016 for $84.99 and never used it! This business to me is trying to make a profit off their customers and committing fraud. They told me I could cancel at anytime since I'm month to month, and now I get another story because they want a tax write off.Desired Settlement: I expect the membership to be cancelled effective 05/04/2016 and no other charges will be made to my account.

Business

Response:

Hello [redacted], I apologize for the hassle however this is on cancellation policy. In your agreement it states "You may cancel your membership by giving CFF written notice and making one more monthly payment after written notice is received by CFF corporate office." Since there were no last months dues collected at the time of signing we do require one more payment. Thank you, [redacted]

Review: On 1-14-16 my fiance and I decided to go in and get a joint gym membership. From the start I was already considering another gym based on the unprofessional sales rep who signed us up that literally flirted with in right in front of me(this also carried out when she would go to the gym) the fact he still has a job is disguisting. Moving on, on 1-23-16 we decided to at the kids as well bring our monthly total to 120 dollars, on 3-25-16 I took myself and the kids off due to lack of hours at work that same day we changed our bill date from the 28th to the heart 1st and was assured they would not collect until the 1st well 3-28-16 sure enough they pulled 120 over drafting my account costing me an additional 30 dollars. They refused to return the money the money to my account and just counted it as a credit for my April bill and fee($90) and pretty much just hushed about the extra 30 where ever that went, not only that other bills were caused to be late and I was fined for those as well due to their early withdraw of my account. 4-29-16 we decided to freeze our account for awhile and made sure we didn't owe anything prior to freezing it. 4-30-16 I was checking the bank as I usually do to keep up on my payments they withdrew another 30 dollars from my account. I've had enough there managers just give us the run around and I'm done playing these games I have talked with two separate attorneys about the matter and will continue this battle in small claims in need be.Desired Settlement: I would like my money refunded

the 30 missing from the 120 that was not used to cover my April bill

The 30 that was withdrawn today 4-30-16 AFTER my account was frozen

And I want my contract terminated and the fee for that waived. I want nothing more to do with this company and its unprofessional way of doing business.

Business

Response:

Hello [redacted], I apologize for any hassle this may have caused you. I have reviewed your account. The downgrade that was done on 3/25/16 did not process in time when your 3/28/16 dues drafted( $119.99) However, once the downgrade was processed and your payment date was change to the 1st the $119.99 dues then went into your new rate ($59.99) Your [redacted] also drafted on May 1st ($29.99) these were also paid by the $119.99 that was drafted on 3/28/16. With that you were still left with a credit of $30.01. When you went to go freeze the payment was already pending therefore the front desk lady who assisted you could not process the freeze and she sent your account to the call list to be changed. However, this was not done in time when you then drafted on 5/1/16. ON 5/1/16 you drafted $29.98 (the difference between your dues of $59.99 and the credit of $30.01). I apologize that the freeze did not go through in time. However, I have refunded the $29.98 and placed you on the 3 month courtesy freeze. When you do re active on 8/1/16 you will still have your credit of $30.01. Therefore your 8/1/16 dues will only be $29.98. Again I apologize for the hassle. Please let me know if you have any further questions. Thank you,[redacted]

Consumer

Response:

I am rejecting this response because: on may 1st the dues (29.98)were not covered by the 119 they were pulled out of my account I have them on my banking statement and I just looked so that's 29 on top of the 119.

Consumer

Response:

I am rejecting this response because: any amount credited to my account I would like put towards the buy out of my contract. I've never had this much of a hassle with any gym or business. I understand it's not your fault but business protocol but I will no longer be doing business with call fit

Business

Response:

Hello, I am sorry that you have had to deal with this hassle however everything has gotten squared away and we are able to offer you August for free. If you would still like to cancel the early termination fee is $275. The $29.98 has been submitted as a refund to you however you are able to apply the $30.01 towards this early termination fee. Your account is currently on hold for no fees with only [redacted] on the account until 7/31/16, you will then have August for free only then do your dues begin on 9/1/16 in the amount of $59.99/month. If you still wish to cancel I will have the Member Services Manager reach out to you to process the cancellation. Thank you, [redacted]

Review: I am an 18 year old full time student. On May 1, 2016 I went to California Family Fitness in Rocklin to take advantage of their $1.00 five day promotional tryout. On May 27, 2016, there was a charge of $84.98 taken from my debit account from California Family Fitness. I had not been to California Family Fitness since after the promotional tryout expired. On June 11, 2016 my father made an attempt to take care of the issue face-to-face. He discussed the matter with a Family Fitness manager because I was too emotional to handle the problem by myself. My father told the manager what had happened with the bank charge, and the manager said a contract was signed for an entire year at $74.00 per month. It was made clear to the manager that this was a complete mistake, and that a contract was never intentionally signed. The manager said the contract could not be cancelled without a $275.00 cancellation fee. My father asked for a copy of the contract and he printed one out. It had my signature on it, but I told him I only signed on an electronic pad (the kind at most department stores) for the $1.00 promotion. I never signed any document resembling the one presented, and I never received any contract before he handed me the printout. We left without the issue being resolved because my father refused to pay the $275 extortion fee. Furthermore the manager would not consider my complaint. I sent two certified letters on June 11, 2016 and am awaiting a response. I also have a draft complaint form ready to be sent to the Office of the Attorney General that outlines deceptive contract practices. In particular signing on an electronic device without seeing or receiving a copy of what you are signing.Desired Settlement: A full refund of my $84.98 and complete and full termination of my membership.

Business

Response:

Hello [redacted], I apologize if you were misinformed of the agreement you were signing. Every club can provide a hard copy of any agreement prior to signing. I have attached yours for reference with all signatures of a 12 month agreement. However, as a courtesy CFF will be cancelling your membership with no penalty as we can see you only used the gym twice over a three day period of signing. You will have no payments moving further. Thank you,

Terrible customer service. I have been working on getting a cancelation for the past month and they still will not submit my request. Club staff took my banking information and never put it on file makes me wonder if the gentleman took it home? I have been hung up on several times and transferred to dead phone lines. I suggest you spend your money at another gym. Extremely unprofessional

Review: I paid via credit card for one year membership for 2 individuals and received a signed contract. After 8 months I saw a charge on my credit card for membership dues with California Family Fitness - Folsom. The front verified the charge was for dues owed. The contract pulled where I pointed out that where it clearly states one year membership and a total paid amount. I have credit statement showing full amount paid. After investigation, the staff at the business told me that the amount was wrong and there was nothing they could do about it and that I would owe more money. I challenged the charge with my credit card company and denied the fraudulent charge due to the fact that I have a signed contract. California Family Fit does not have authority to charge on my credit card. Further, the staff acknowledged that they made a mistake in their calculations (saved emails verifying acknowledgement)but would not do anything about it.Desired Settlement: Revdex.com documentation of fraud, an apology as well as a full year membership as paid plus 2 months for 2 members on this contract. (2 months - due to the fact we are missing time at the gym in dealing with their discrepancy)

Business

Response:

Hello Mr. [redacted] I have reviewed your account and found that the total amount paid was not correct for one full year. There was a glitch in the system when adding up the totals. However, for the inconvenience we will be refunding the $50.02 that you were charged on 8/1/16 and will be waiving your next two payments. Your membership will expire on 10/31/16. However, I do want to remind you that if you do not cancel with 30 day notice your membership with continue to a month-to-month membership with a payment of $74.99 charged on 11/1/16. Again, I apologize for the inconvenience. Thank you, [redacted] Executive Communications

Consumer

Response:

I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

Review: Membership was a promotion membership from owner [redacted] as a month to month. Cal Fit salesperson came over to Total Nutrition store to complete paperwork. Salesperson told us that he needed our credit card to set up account but that we wouldn't be charged monthly fees. [redacted] the owner stated he gave them his card. All false because we've been getting charged monthly and an annual fee now. We attempted to cancel now that I don't work for Total Nutrition but the original salesperson can't cancel, only corporate. Corporate won't cancel without a $300 cancel fee. This was purchased for us to promote the store and now we are ending up with the monthly bills and now a cancellation fee. Owner [redacted] should be contacted to pay for cancellation fees [redacted]. This was not supposed to be an annual membership, but Cal Familiy Fitness won't work with us and we should be liable for helping out the owner of the store. Please help us.Desired Settlement: Cancel our membership without fee or have the owner who had us sign up for membership to promote his stores to pay $300 fee.

Business

Response:

This email is in response to your cancellation inquiry. Unfortunately, the agreement that was made between you and your employer at the time, is between you and him. As a company, we did everything correctly. We cannot be held liable for the agreement that was made between you and your previous employer. The contract that we have on file was signed by you as well as the card holder, allowing us to charge the stated amount each month until the contract is up. I understand that this is a frustrating situation and you feel as though your previous employer should be held responsible for the account. However, we are unable to hold any one else responsible when your name and signature is the one on the contract. I understand that you have spoken with a corporate representative regarding the account and he gave you an additional option for cancelling. If you have any questions feel free to contact me here at the club or via email. [redacted] Sales District Manager | Corporate

My complaint with California Family Fitness (CFF) is how they misrepresent the terms of their contracts, and how they end up taking advantage of young students who fall victim to a friendly chat regarding a promotion and it turns into a yearlong contract. My 18 year old daughter fell into this trap due to misleading and deceptive sales practices made by a CFF representative that had her thinking she was signing up for a trial membership. She didn’t think for a minute she was getting into a long term arrangement because she does not have the financial resources to commit to a long term contract. The game they play at CFF is having you give up your credit/debit card and you sign on an electronic keypad, so you never really know what you’re signing. Older adults probably would not fall for this, but some 18 year olds are a little less savvy. These tactics are just “bad” business that confuse and mislead young students. I am a 20 year retired navy veteran and fully engaged in my community. I belong to several local organizations, and I have been a Rocklin resident for 15 years. My confusion with CFF is they don’t understand that most of the parents in my age group love to talk about which businesses to stay away from and which to be loyal patrons. CFF does have a mission statement and by all intents and purposes they don’t adhere to it. I would think the company president’s personal business practices wouldn’t sit well with how Rocklin CFF does business. There are probably many students in this situation who don’t know the legal process of attempting to recoup their money and fight for their rights as consumers against these types of misleading practices. I have tried to be a gentleman about this situation in dealing with CFF, but the people I have been dealing with are nothing more than bullies who want to be rewarded with a $275 cancellation fee for being nothing more than slick salespeople. This is nothing more than extortion, and I don’t deal well with those kinds of tactics. As I am still battling CFF to get my daughter’s money returned, my goal is to take every legal step to stop this garbage. First it starts with social media and the Revdex.com, then the Department of Consumer Affairs, followed by the Office of the Attorney General and lastly, if all else fails, Small Claims Court. Also, most importantly, I plan to get this message out to as many administrators as I can at Sierra College, to get them to stop CFF from advertising on their campus, so as to prevent students from being lured into these long term contracts.

Review: I have been a member of Cal Fit since December of 2015. Their customer service is HORRIBLE and they are completely unprofessional.

I added locker service to my membership at an additional charge of $35, which I was told could be canceled at any time. After a few months, it became clear that we are not using the locker service so I tried to cancel it starting last Monday, August 8, 2016. I called and was told that I need to speak to [redacted], one of the managers. I left a message. Didn't receive a call back. I called again Tuesday, and again was told he was not there, so left another message. Again no call back. So on Wednesday I called and when I was again told he was not available, I left a message and threatened to call corporate. I got a call back from [redacted] later that day and was told he was not the right person to speak to even though the front desk staff (several different people) told me he was the only one who could help me. [redacted] said I needed to physically come in to get the service removed from my membership and when asked if I could make an appointment he said it's not necessary since there are two managers who can do this, and that if they are not around then there is an on-duty manager always available. I dropped by on Friday at 12:30 p.m. and was told no one was available to help me, not even an on-duty manager. So I left a note asking for a call back from any of the managers and now it is Monday August 15th and still no call back.

I called today to set up an appointment to avoid having to go back in multiple times. I called at 10 a.m. and was told no manager was available but that one would be available at 1 p.m. So I called at 2 p.m. and again was told not a single manager was there. How is that possible? Either these managers never work, or they are purposely avoiding taking my call or seeing me. In the meantime, I accrued another monthly charge for the locker service on August 11th which could have been avoided if someone got back to me in a timely manner.Desired Settlement: I would like a refund of the $35 dollar locker charge dated August 11, 2016 and to have the locker service removed from my account.

Business

Response:

Hello [redacted], I apologize for the confusion and hassle of trying to remove your locker rental. Your locker was removed from your account on 8/11/16. In addition, I will be crediting your monthly membership dues in the amount of $35 for the month of August locker rental fee. Again, I apologize for the inconvenience. Thank you, [redacted] Executive Communications

Consumer

Response:

I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

Review: We had a free one week pass and we were talking to the sales girl named [redacted] about how much membership would be. We are on a tight budget and we didn't think it would be affordable. She said that come companies have discounts and she mentioned that if we have WHA for medical coverage, they have a good discount. Sure enough we do! She informed us that with the special going on, the rate for a family of 4 would be $69.99 a month and on top of that we could have the highest package which would include many extra benefits like 50% off swim lessons and free body fit classes. I remember these two benefits the most because we were going to use them for sure and we were so excited. A couple days later when we went back to sign up, [redacted] told us that she was wrong about us getting that highest package and that she got "a stern talking to" about it. We almost didn't sign up because we really wanted those features but we decided to sign up anyways because we at least got the discount for being a WHA member. THEN, about two weeks after we had signed up and we're going regularly, all of a sudden I got a call from [redacted], the sales manager. He told me that [redacted] had given us the wrong price. For a family of 4 it would be $99 a month NOT $69, which is the price we signed up for! So we canceled the membership and it will end after two months because we had paid the initial fee which included one free month.Desired Settlement: What I really would like is for them to honor the $69 a month rate, for our family of 4, that was told to us and that we signed up for.

Business

Response:

Hello [redacted], I have reviewed your account and it appears your initial investment of $84.00 has been refunded and the account was cancelled. I apologize for the false information given to you by one of our sales consultants, however, the Sales Manager is correct and the best price would be $99.99. If you wish to sign up please feel free to set an appointment with one of our Sales Managers and they will be able to give you all information. Again, I apologize for the inconvenience. Thank you,

Review: Please accept this as a notice of complaint against California Family Fitness for unethical business practices. On December 15, 2015 I spoke with [redacted] to enroll in a month to month membership with their facility. For personal reasons on April 12, 2016 I went to California Family Fitness and spoke with supervisor [redacted] regarding canceling my membership. I was advised at that time that I was on a 12 month contract and I would have to pay a $270 fee or contact the corporate office to discuss cancellation. Upon speaking with corporate I was notified that management at California Family Fitness would need to approve and process this request. I followed up with [redacted] the same day and was told that he would place a freeze on my membership from April 15, 2016 to July 15, 2016, to allow time for me to gather the cancellation fee of $270.00.

In the interim, while covering household expense my family and I found ourselves in a situation that we did not have enough funds to cover our expense. Upon review of my account I discovered that California Family Fitness had taken electronic payments out of my account on April 16, 2016 in the amount $84.99, and a subsequent payment on May 20, 2016 in the amount of $94.98.On May 22, 2016, I called California Family Fitness and spoke with [redacted] to inquire why funds were taken out of my account. To which the response was that no payment had been processed since March 2016. [redacted] advised that she would inform her supervisor of the situation and I would receive a call shortly to discuss the matter. After not receiving a return phone call in a reasonable amount of time I went to California Family Fitness and spoke with [redacted] who explained that he did not know why fund were withdrawn from my account, however, he would need to review this with the operations manager [redacted]. Also, Mr. [redacted] advised that he would reprocess the freeze to my account today. At this time this has caused a financial hardship for my family.Desired Settlement: California Family Fitness assured me that I was on a month to month, which I discovered later that I was not. Also that they would freeze pulling funds out of my account, which again, they have not followed through on their commitment to me as a consumer. Due to California Family Fitness’s breach in contract along with unethical business practice I am requesting that I am refunded payments taken of April 2016, May 2016, and cancellation of my membership with no further expense on my behalf.

Business

Response:

Hello [redacted], I apologize for our error of not freezing your account. We will be refunding your [redacted]($84.99) and May($94.98) dues totaling $179.97. In addition, your account will be on freeze until 8/14/16. Therefore, your next bill of $84.99 is due 8/15/16. Unfortunately, we are unable to cancel your account without an EFT as you singed a 12 month contract. I have attached your contract for your review. Thank you,

Consumer

Response:

I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

I have been attending the Laguna Cal fit for quite sometime. Never in my life have I ever had or seen the rudest service from an employee as I have been getting from her. Her name is Michele C[redacted]. I know she teaches spin class there. She has intruded and walked right in front of me while I was talking to someone, then preceded to start talking to them. When I walk around the gym she will walk in front of me or gives me dirty looks. She has done this on multiple occasions. She is rude, disrespectful and if that is what Cal fit want to represent them than I need to find another gym. That is not family oriented employment. She has not only done this to me but to a few other people. Really sad that Cal fit hires people like her.

Review: This company has all kinds of hidden fees and misrepresents the contract they have their customer's sign. I was being automatically debited out of my bank account for a membership that I wasn't using and they extended my contract without my knowledge. I changed my bank account to stop the automatic withdrawals when the membership was over but they continued to charge me and harass me for payment. I hadn't used the service for several months and yet they continued to charge me for it along with the hidden fees that were buried into the "contract".Desired Settlement: They leave me alone, stop harassing me with phone calls for payments, and stop attacking my credit.

Business

Response:

Dear Mr.

[redacted],

After

careful review of your membership account CFF has found that you signed and

initialed a full membership enrollment agreement which outlined the terms of

your agreement which includes the cancellation guidelines for the membership.

The fact that you contacted your bank to arrange for stopped payments to your

monthly CFF auto-drafts does not account for sufficient “30 days written notice”

as required by CFF in order to cancel your agreement. At the point in time that

you contacted CFF via telephone to discuss cancelling your account you had a 60

day past due balance which was payable prior to the processing of a

cancellation request. It should be noted that a cancellation discussion via

telephone does not suffice as a 30 day written notice. At this time CFF has no

record of receiving neither 1) your past due balance paid in full, nor 2) a

written cancellation request. If you would like to move forward with completing

your membership cancellation you will need to meet both of the before mentioned

requirements. Your written request can be taken by a club manager during the

hours of 9am to 9pm (7 days a week) at your nearest club or it can be e-mailed

to [email protected].

Review: My family notified California Family Fitness via email that we would be cancelling our membership 31 days in advance. They responded that they had just processed our automatic payment that day and are unable to make a refund on the funds taken that day. They also stated that they were unable to refund the $110 deposite that we made upon starting our membership because the contract states that the deposite can only be used for the final months payment. I requested that a copy of the contract be sent to me so that I could read it for myself, and I was ignored. There isn't any reason that the funds deducted the same day of our 31 day advanced notice of cancellation can't be refunded and then the deposite used to pay the last months dues as is supposedly required by the contract. California Family Fitness simply extended our membership out another month and kept our money even though we hadn't been using their facilities and were no longer going to be using their facilites. Simply unacceptable. I want my money back and I will no longer be doing any future business with this company. They are thieves.Desired Settlement: Refund me one month club dues ($110) that I am entitled to with an apology.

Business

Response:

Dear Mr. [redacted],

After reviewing the details of your account, I have processed a refund of $109.99 to your bank account. I will apply your prepaid dues to your June payment and cancel your membership effective immediately. I apologize for the inconvenience this may have caused you. I sincerely hope this satisfies your concerns.

Review: I have asked for my membership to be cancelled, as the original reason I joined was because of the promise of a new location near my residence.

I will be cancelling my membership effective immediately, June 10, 2013. Please find enclosed a copy of my contract.

Also included is a copy of the OVERVIEW OF CALIFORNIA'S HEALTH STUDIO SERVICES CONTRACT LAW a/0 April 2012. Please refer specifically to the below and the highlighted portions of the of the document attached:

"A health studio services contract also is void and unenforceable, and may be canceled by you on this basis, if you are induced to sign the contract by any willfully false or misleading information, representation or advertising by the health club.26 For instance, if the health club knows or has reason to believe that a significant portion of the services or facilities will not be provided or available for use as promised, or if the health club misrepresents anything else that is important to you, that may entitle you to cancel the contract. If you decide to cancel on the basis of the health club's misconduct, you should give written notice of cancellation promptly after you learn of your right to cancel. The notice should describe the willfully false or misleading information."

When I consulted with your membership representative, [redacted] in November of 2012, I was told very clearly that your organization would be opening the downtown location (on K Street) by January 2013 at the LATEST. That it was a "done deal".

I had expressed to [redacted] that I would not be using the Folsom location regularly as we live in the center of Sacramento, and didn't see the value of signing up that night for a membership because the current downtown location is sub-par, the parking is difficult, and I didn't feel safe visiting the location on J Street at night, that I would wait until the new location was completed. We discussed this in detail, he showed me your site, pictures of the location, explained that it would be the best club in the family of locations, and I should definitely join now since it would be open in just three months or less from that date.

In the following months it became apparent that it would not open on time, I asked again and I was told with EQUAL ENTHUSIASM that it would be opening "soon".

Now your site indicates that you will be opening in the "summer" of 2013, no definitive date.

I called to cancel my membership this evening and I was told that I could not without incurring a $150 fee, as it was explained to me, "my obligation" to your organization. I was also told that the new location has now been pushed out to January 2014, MORE THAN a YEAR past when it was "promised" to me by your representative that it would be opened.

I explained to your representative that the reason I considered joining your club revolved around the promise of the Downtown location. I asked what your organizations "obligation" was in regards to your commitment and promises to me as customer to open a new location? An enticement made to get me to join earlier.

She basically told me there was none. She agreed to freeze my membership. I told her that is was fine for now. But, I am not OK with this. I do not want to continue a relationship with your organization.

I am attaching the above referenced document, in regards to my legal rights, because you gave me no other choice but to take this route. The above referenced reasons make the contract null and void.

I was MORE than patient waiting for this location to open. It is not like I called 2 months later, I paid you for 8 of the 12 months, each month ON TIME. I feel like I have fulfilled much more of a reasonable expectation of obligation in this one sided contract. And now I no longer want to continue a business relationship with your organization that seems to not care how I feel about being oversold, presented misrepresentations and lied to.Desired Settlement: I just want my membership cancelled without being charged $150 because I am leaving "early". I would have never joined if I had known that the representative hadn't lied about the impending opening date being in less than three months from when I signed up.

Business

Response:

Business' Initial Response

Dear [redacted],

We appreciate you bringing your concerns to our attention. After a review of the circumstances behind your cancellation request our VP of Sales, Fitness & Marketing has decided to waive your early termination fee of $150 and cancel your membership agreement per your request.

We hope that you can understand that the construction delays on new fitness centers are not always within our control; this is the case with our upcoming K Street center. Based on our current standing in the permit and construction process we foresee being able to have this new club's Grand Opening in Fall 2013. Our sincere hope is that that you will come back to CFF at this time to enjoy our much anticipated new Downtown center.

Thank You.

Review: I have been a member of California Family Fitness for over a year. I have spent the last SEVEN Months trying to get them to bill me correctly. I have a student membership for myself and ONE of my two children. My oldest daughter is homeschooled and uses the membership during the school year and the youngest likes to use it for the pool during the summer months.I pay my monthly membership dues and my mother (homeschool teacher) pays for the training on a separate credit card. In February, I covered A SINGLE payment for the training - big mistake. Since that time they have been unable to correctly bill my account. They billed me for March and April - I called and they assured me both times that it was corrected. When I was charged again in May, I called to my credit card company and they reversed the charge.ALSO in May, I signed up for swimming lessons for my youngest daughter, paid the $180 for them. When I arrive for the first lesson, they will not allow her to take the lesson without her being on my membership (they didn't say that when I paid the $180). My oldest had one more week before I would be changing children on the plan and we had paid for training sessions...so I tried to get them to wait the week. The front desk person refused. My dilemma was to sign a family contract, lose one of the swim lessons (use it or lose it policy), while I had the swim instructor and my 4 year old waiting - So I signed. I found out later that my youngest didn't even need a membership to take the swim lessons. Since that time the credit card company rebilled the returned transaction in AUGUST because there was a signed contract. They have failed to properly credit the payments for personal training and will not credit me for the membership overcharge until the personal training is corrected. No amount of proof of payment seems to be adequate to make it happen.Desired Settlement: I have dealt with several people and we have been promised a refund for the transaction that wasn't credited, forgiveness for the remaining payment, no membership fee for October for me or my mother (who has spent hours on the phone trying to help) and a refund for the over charging of the membership fee for two. So far I have been charged an extra $99 (not $69) for October and they credited the wrong credit card. I am sick of dealing with them and I just want my stinking money credited back!

Business

Response:

Dear [redacted]-I have reviewed your account. We have provided

you with 3 months free as well as a credit back to the card on file for $200.

We are only able to credit back to the card on file unless a check is written.

We will be mailing a check for an additional $200 to the address on your

account. In addition, we are waiving your cancellation fee of $275. Your account will

be cancelled effective October 31st, 2015. Thank you, [redacted]

Business

Response:

Hello [redacted] First, I would like to point out that you and your mother, T[redacted] both recieved $200 totally a $400 credit. In addition, your contract states the rate of $99/month. [redacted] had offered you a new contract at $69/month which was never signed by you. He also offered you 3 months free which our records show was on 10/14/15 @ 11:16am. You then called back the same day at 11:24am trying to renegotiate the credits which [redacted] refused. Then you filed the Revdex.com complaint @ 11:36am. Due to this, your account was cancelled. We have credited back the $200. Unfortunately, your account will remain cancelled. Thank you, [redacted]

Consumer

Response:

I am rejecting this response because:The $200 to [redacted] is not a credit to MY credit card that was charged $200 for 4 months in a row even after contacting the billing department multiple times. The disputed $200 is when I was tired of dealing with the billing department and had the charge reversed through my credit card company. CalFit overcharged me $99 for the month of August and September. I was charged twice each of those months. The call with [redacted] was disconnected in the middle of our conversation when I was asking him a question. I called back to finish the conversation since he did not return my call. Thank you for the $200 finally being credited, I do appreciate that. However, your company still has overcharged me and refuses to take responsibility and refund it. I was willing to accept 3 months free as a credit for the overcharges. Once [redacted] cancelled my account it was no longer a credit for the overages. Additionally you charged me for a month I was unable to use because your company does not like that I use a resource CalFit chose to get my account correct. I have been promised that my account would be fixed correctly since March it is now November and my account is still not corrected properly. I am not requesting that my membership be reinstated. I WANT THE MONEY YOUR COMPANY OVERCHARGED ME returned to me. I have provided this information to CalFit multiple times. JUST FIX IT!!!!!!!

Review: This complaint involves the Natomas CA, California Family Fitness facility. I asked the front desk person for a quick tour of the locker rooms and a list of classes. After completing and signing the Guest Waiver, the employee asked to SEE my Driver's License. With hesitation, I handed her my license and expected that she would verify the signature on the Waiver against the name on the license. Instead, she scanned an image of my license without my consent. When I immediately asked that the scan be deleted as I did not give permission for her to copy my license, she replied, "it's too late, I already sent it to my manager." I immediately complained to the manager, who was arrogant and saw nothing wrong with taking someone's identity without consent. I read the fine print on the Waiver: it does not state that a copy of a Driver's License is required to tour the facility.Desired Settlement: My desire:1) I ask that the B.B.B. determine if taking copies of someone's identity without their consent is legal. 2) That CA Family Fitness help to reduce identity theft by stopping this practice. Based on the feedback provided to me by the club manager, [redacted], they are not concerned. 3) I ask that this concern be posted on the B.B.B. website to alert other unsuspecting victims. 4) I ask that the B.B.B. conduct future audits of this facility to make sure this practice has stopped

Business

Response:

Ms. [redacted],First, I would like to apologize that your experience at CalFit was not whatyou were expecting. The purpose of photo copying a guest’s ID is for the member’ssafety. It is a protocol that all sales managers must adhere by. If you wouldlike to discuss this further with our VP of Human Resources and Complianceplease feel free to email our corporate office at [redacted]. Thank you,[redacted]Executive Communications

Consumer

Response:

I am rejecting this response because: The questions andissues raised in my complaint were not addressed: the respondent suggested thatI write to their Compliance Department for resolution. I invite theCalifornia Family Fitness Compliance Department to read my compliant andaddress each issue raised in the Revdex.com forum.

Business

Response:

Good Morning [redacted],It is CalFit's policy to scan the customer's ID cards into the customer's. This is an added step in favor of the customer. Our corporate department conduct audits to verify that the name on the account is in fact the person signing the liability waiver. Can you please reiterate what you would like CalFit to do besides stop this practice? From your original desired outcome, it appears you are looking for Revdex.com to conduct several measures.Desired Outcome/SettlementDesired Settlement: Other (requires explanation) My desire:1) I ask that the B.B.B. determine if taking copies of someone's identity without their consent is legal. 2) That CA Family Fitness help to reduce identity theft by stopping this practice. Based on the feedback provided to me by the club manager, [redacted], they are not concerned. 3) I ask that this concern be posted on the B.B.B. website to alert other unsuspecting victims. 4) I ask that the B.B.B. conduct future audits of this facility to make sure this practice has stopped.I look forward to hearing your response. Thank you, [redacted]Executive Communications

Consumer

Response:

I am rejecting this response because:Your first sentence is incomplete; I am not sure what you were trying to say. If I was joining Cal Fit as a club member, I would understand the need for a photo copy of the Driver's License and assume that this requirement is disclosed in the contract that is signed by the prospective gym member. I am not a Cal Fit member. I simply asked for a five minute tour because I wanted to see the locker rooms. My objective was to determine if they are sanitary enoughwhere I would feel comfortable taking a shower at Cal Fit and getting ready for work in the morning. I read the 'fine print' on the Liability Waiver before signing it. The waiver DOES NOT state that a copy of the Driver’s License of the prospective member is required to tour the facility. When the front-desk employee asked to SEE my license, I told her up front that I was very hesitant to share it and said that she could SEE it. It was my understanding that she was verifying that the name on the Liability Waiver matches the name on the license. Instead, she ran over to the scanner and took a permanent image. I told her that she did not have my permission to do that and demanded that the image be immediately deleted. She then said, "It's too late; I have already sent it to my manager." This employee sent a permanent image of my personal identity document to the Cal Fit sales manager without my consent. In speaking with the manager, [redacted], he said that it’s Cal Fit’s business practice to take a permanent image of someone’s ID and that they do not have to obtain permission for this. So, please go back to my original Revdex.com demand and respond to the four questions that I posed. [redacted], I will tell you up front that I am an easy going person and it takes a lot to get me mad. I am very unhappy with Cal Fit’s handling of this entire situation. I have access to legal counsel and the media and will not hesitate to use it: identity theft can result in serious long-term consequences. Cal Fit does not seem to be concerned with the harm that they may do to the general public. I suggest that you escalate this issue within your organization.

Business

Response:

Hello [redacted], I apologize for the way the situtation was handled. Unfortunately, this is our policy for every person that enters our facility, even if it is just to have a tour. We haven spoken with [redacted] to make sure that they do state they will be making a copy rather than using the phrase " Can I see your ID?" Again I apologize for the poor experience you had. Thank you, [redacted] Executive Communications

Review: I don't think I have ever experienced such unpleasant costumer service. I opened an account with California family fitness around April and went in to cancel it the next month. So my first issue I paid for 1hr personal training sessions not only was the personal trainer late every session I only got 40min from her of training. I'm paying for a 1hr. I like to get exactly what I pay for and its ONE HOUR. My second issue with them is when I went to cancel my membership the guy (i'm assuming manager) clicked around on the computer and said my account has been canceled. Since my husband usually takes care of our accounts I didn't know until September that I was still being charged! I called immediately and was told I would get my money back from my membership and the personal training sessions I had left, they told me it would take two weeks. Its been almost 3weeks now and nothing. Today I called the corporate office and was informed my membership still has not been canceled he was throwing some fees at me was EXTREMELY RUDE. They are prolonging this and telling me something new every time, while I'm still being charged by them. Its extremely unprofessional.Also when I signed up for the membership I was specifically told it is $34 a month and I was charged $60 a month instead.Desired Settlement: I want my membership canceled. I want a refund on my training sessions and my membership. No cancellation fees.

Business

Response:

Mrs. [redacted]

After meeting with you and your husband at our Corporate Office, we agreed to apply the last 4 months of dues to your ETF, which relieved you of any further obligations. In addition, you also received a Personal Training refund for any unused training sessions you had on your account. Your membership is cancelled effective immediately

Business

Response:

Please see attached letter to member.

Thank you,

Review: On 9/27/14,I, [redacted]n went to the above facility to present a [redacted] for a 30 day trial membership. I spoke with a sales associate by the name of [redacted] would not allow me to use my membership for the [redacted], he was pushing me into buying a membership. I said no, but I was signed up without my signature or knowledge. I contacted another salesperson on 10/27, by the name of [redacted]. He showed a contract, which did not have my signature or intials. No drivers license or ID was requested or put on the contract. I did not agree or sign such a contract. I was told by [redacted], to present my [redacted] card just in case my family wanted to sign up at the end of the 30 day [redacted] Trial Period. I am very upset that I was lied to and my signature was forget and credit card charged and now being forced to pay for a years membership.Desired Settlement: I want to be released of all contract obligation as I did not agree nor sign up for a membership. Neither my signature nor my drivers license or ID is on he contract. This is simple fraud!!

Consumer

Response:

Per our conversation, please discharge the dispute as it has been resolved.

Review: California Family Fitness trying to collect dues on a contract I did not sign.

I didn't sign the contract. Significant other (at the time listed me as spouse) and that is their reason for trying to collect. Desired Settlement: I want the dues they are trying to collect off my credit report.

Business

Response:

Business' Initial Response

California Family Fitness has been in the process of investigating this matter since we were first contacted by [redacted] on Wednesday, May 15, 2013. This members past due account was sent to our Third Party agency for collections of a past due amount of $255.60 in July, 2012 and there has been no communication from this past member since before that time. The account was under [redacted] noted as the primary and [redacted] who was noted as spouse. The members provided documentation that they lived at the same address and provided a proof of insurance as additional documentation. Under California law and as a married couple, both are liable for the debt. If either one of the individuals misrepresented themselves as married, then only [redacted] is liable as he is the signee of record. The validity of [redacted]'s claim that she was not married to [redacted] is being explored at this time due to the fact that their relationship status at the time of enrollment in the membership is what affects the past due balance liability on her part.

[redacted] called California Family Fitness' Account Receivable Director at 5:55 pm on May 15th, 2013. During this telephone conversation our Director stated that he would review the contract, notes on the account and other available information and give her a call back today, Thursday, May 16, 2013.

Business' Final Response

Our Member Services Director has, since our response, made two attempts to contact Ms. [redacted] via telephone. A voice message was left on the first attempt which took place at 3:54pm on Thursday, May 16th. No message was left on the second attempt which took place in the afternoon of Friday, May 17th.

Review: They have a full page ad in goforit magazine that they do not honor. They do not have details in their store and it seems to be bait and switch to me.

I picked up a current Go For It Magazines yesterday and on page I believe 19 was a full page ad for California Family Fitness. The ad reads "July For Free. California Family Fitness is open to the public for the entire month of July".

It sounded like a pretty good deal. Of course "some restrictions apply" and "see club for details". So I went into the club in Natomas on Truxel and brought in the ad. They said this was a "buy a membership, get the month of July Free" promotion. Now I read that ad up and down several times and nowhere on the ad does it mention anything like this. A restriction and a requirement are two different things.

Now any reasonable person who reads this ad will not understand this ad as a "Buy a membership, get a month free" promotion.

So I talked to the managers on duty yesterday and they said all they could give me was a week free and that they would need to get "approval" to take care of me since they too read the ad and couldn't find anywhere in the ad where is states I needed to buy a membership. Now I am certain I am not the only person who read your magazine and got their hopes up that the ad you listed was a true promotion and not false advertising. I am sure I am not the only person who is upset about this.

I was told the store manager, or "the" manager who makes decisions would call me this morning, which of course they didn't. I called their corporate office and left a message and haven't had a response yet.

They would not honor the ad.

This ad can be seen on page 19 of their current ad. A copy of this ad can be found on their website on page 19 (goforit.com).Desired Settlement: I want them to honor their ad to everyone that comes into their location. I want them to have something posted about this so others don't get baited as they tried to bait me. Their locations have no details as they promised in their ad.

Business

Response:

Business' Initial Response

To whom it may concern,

Considering the fact that this client was a former member, our employee was following the restrictions listed on the ad pertaining to "first time visitors only." After reviewing our guests from that day, we realized it was imperative to re-connect and were successful in booking an appointment this Wednesday to honor our "July for Free" ad.

Our client was able to speak with our Member Services Manager as well as our Sales Manager prior to submitting his Revdex.com complaint to help overcome any service issues. If there are any further challenges he can contact the Senior Sales Director for final resolution.

Thank you,

Consumer's Final Response

Consumer states that he did receive contact from the business and was offered the month of July for free. He was able to use the gym on a couple of occasions during that time but will not use them again.