California Family Fitness

Hello,I apologize that you were having trouble cancelling your account. Your account is now cancelled with nothing further due. We do require 30 days notice and a written request to cancel. For these reasons, I am unable to refund your last dues made on 2/2/17. Again, your account is cancelled and...

no further action is required on your part. Thank you for your time with CFF.

[redacted] –   Thank you for your correspondence regarding your displeasure with our cancellation process as well as the issues you have mentioned in trying to end your membership with California Family Fitness. You have mentioned that your wife tried on several occasions to cancel in person your...

account. Unfortunately we have no record of these conversations nor indication of visits to the Orangevale and Folsom locations. Our staff is well trained in documenting cancellations as well as disputes that may have occurred. In this case there is nothing for me to refer to regarding what was said and who said it other than your comment noted on 9/16/16  that you did not speak to anyone nor did you sign the cancellation form.   Nonetheless, I received your letter dated October 26, 2016 indicating that you are aware that all cancellations must be done in writing and your letter provided requested your membership cancellation. Before receiving this letter you were contacted a total of six times by the Accounts Receivable staff between August and October 2016 with hopes to resolve the situation. You state in your letter that all fees should be waived due to your long term membership tenure as well as the [redacted]e and trouble incurred in trying to cancel the membership.   At this point in time, we have moved forward cancel your membership and waive the past due amount owed.  Regards, [redacted]AR Manager     Regards,   [redacted]

January 13, 2015   Re: Revdex.com Complaint #[redacted]   J[redacted] Agreement [redacted] Member signed a 12 month contract on 8/14/14.  We do not have any record or notes in regards to cancelling after 2 weeks as that is not a normal part of our contract.  The member was advised...

that we have to honor manually signed contract for the 12 month term which would have given member a $275 cancellation fee.  The first record of conversation we have is from 12/16/14 which the club stated we would cancel going forward and have corporate review.  Since there was a signed contract on file member was told none of the months charged would be eligible for refund, (total charged was $249.95) due to the contract signed but that we would not hold member to the additional $275 termination fee.    [redacted] Member Services  | Corporate[redacted]

Hello [redacted], I apologize if you were misinformed of the agreement you were signing. Every club can provide a hard copy of any agreement prior to signing. I have attached yours for reference with all signatures of a 12 month agreement. However, as a courtesy CFF will be cancelling your...

membership with no penalty as we can see you only used the gym twice over a three day period of signing. You will have no payments moving further. Thank you,

I am sorry that you have been given the run around regarding setting up a corporate account. Below is all the information regarding what we have done with your account. I have applied the $50 credit to your March dues. Below is the e-mail chain in trying to resolve the Skultety Corporate rate, and...

billing charge backs. In resolution. ·         The $99.00 Skultety Corp rate was honored vs $109.99 retail rate. Even though the Skultety corporate account fell through. ·         We did not respond to the below noted membership charge backs for the 1st draft of $59.00 so that members bank would indeed credit her back for these charges, as discussed. ·         All the below noted memberships were cancelled, and billing information removed. ·         We credited [redacted]’s January 2015 billing $77.00 to make up for 7 out of 6 accounts noted below for the $11.00 initial investment payments that were not charged back with the bank.     [redacted] – [redacted] Credited for the $11.00 initial payment. [redacted] – [redacted] Credited for the $11.00 initial payment. [redacted] – [redacted] Credited for the $11.00 initial payment. [redacted] – [redacted] Credited for the $11.00 initial payment. [redacted] – [redacted] Credited for the $11.00 initial payment. [redacted] – [redacted] Credited for the $11.00 initial payment.

Hello [redacted], We are not refunding the amount but simply credited your next bill. Your CalFit account will be credited the $12 making your May 2nd bill $17. As its only April 27th, you are not going to see this change until your next bill date which is the May 2nd date. After that all your bills will be $29. Please let me know if you need further clarification.

Hello [redacted], I apologize for the way the situtation was handled. Unfortunately, this is our policy for every person that enters our facility, even if it is just to have a tour. We haven spoken with [redacted] to make sure that they do state they will be making a copy rather than using the phrase " Can I see your ID?" Again I apologize for the poor experience you had. Thank you, [redacted] Executive Communications

Hello, After reviewing your account there are no notes regarding a cancellation until you were notifying of a past due balance on 7/21/16. I do apologize that you feel we did not handle the situation appropriately. We do require that a written notice of cancellation be submitted. This way we are...

also able to give a receipt of your cancellation. We will use the Revdex.com has notice for your cancellation. I do apologize that you feel you could not get your questions answered. Thank you,

Hello[redacted]I have received your email and your rejection to the Revdex.com response. I do want you to know that your complaint is under review. [redacted], who you werereferred to speak with a couple months back, will be reviewing your signed contractwhich we have and can send to you. He is currently at a trade show in LA andwill return Monday. I have already informed him that this needs to be dealtwith and come to a final solution/answer first thing when he returns. I apologize for the wait and the hassle. I would greatly appreciate it if we could solve this at the lowest level. Thank you,[redacted]Executive Communications[redacted]

Hello [redacted], We will be honoring your cancellation with nothing further due. Thank you and we hope to see you in the future.Thank you, [redacted] Executive Communications

Hello [redacted], I have reviewed your account with our Member Services Supervisor. We did recieve your cancellation on 8/30/15. Our policy requires that you have one more payments due and then are cancelled. Normally last months dues are due at signing and are used for this, however you did not...

pay last months dues up front. Therefore you were charged your September dues and will be cancelled effective October 6th. You will have access to our facilities until October 5th. I have attached the Cancellation Request form that states this policy. You do not need to fill this out as we already recieved written request for cancellation. Thank you, [redacted]

Regarding CalFit hasn't refunded this money it took out of my acct - ironically on the very day I had the stroke! June 13,2014. They had told my daughter they would refund it because of medical reasons. They  haven't yet. Plus I've had many overdraft fees because of their many deductions! Thank you. [redacted]

I am rejecting this response because: I have just received an email from accounting asking me to supply a note written by my doctor...

stating my condition. I responded before I read you wanted to resolve this .your accounting executives do not know about your offer unfortunately it is still not resolved.

Hello [redacted] First, I would like to point out that you and your mother, T[redacted] both recieved $200 totally a $400 credit. In addition, your contract states the rate of $99/month. [redacted] had offered you a new contract at $69/month which was never signed by you. He also offered you 3 months free which our records show was on 10/14/15 @ 11:16am. You then called back the same day at 11:24am trying to renegotiate the credits which [redacted] refused. Then you filed the Revdex.com complaint  @ 11:36am. Due to this, your account was cancelled. We have credited back the $200. Unfortunately, your account will remain cancelled. Thank you, [redacted]

Hello [redacted] I have reviewed your account. Because you have not completely the term of your membership, there is a $300 EFT charge. However, as a courtesy, we will be waiving this. Your account has been cancelled. Thank you,

Hello [redacted], I apologize for the hassle however this is on cancellation policy. In your agreement it states "You may cancel your membership by giving CFF written notice and making one more monthly payment after written notice is received by CFF corporate office." Since there were no last...

months dues collected at the time of signing we do require one more payment. Thank you, [redacted]

Hello [redacted], I have reviewed your account and contract (I have attached for your review). Within the contract it states that CFF may increase rates at any time. We did try to contact each member of this rate increase. As a courtesy, we will be crediting your January and February dues since it...

seems you were not aware of the increase. However your rates will remain at $64.50. Thank you, [redacted]

Hello [redacted],In regards to Sunshine's account, we cannot refund July, August, and September as she has no medical reason. We also did not receive written request for cancellation until October. Written request is required for all cancellations. We also waived her $275 cancellation fee which would add up to the months you prepaid for her (not including start up fees). Since she has no medical reason we find this to be a fair settlement. In addition, I can no longer communicate regarding Sunshines account as you are not on this account or the primary holder of the account.Thank you,[redacted]

Dear [redacted],
After reviewing your account, we are unable to provide you the refund you are requesting. You submitted your proof on January 24, 2014 and we have a note stating that you must meet with a member consulant in order to sign the rewrite for the discounted rate. This never happened....

We also have notes from our Rocklin Sales Mnaager stating he reached out to you to have you sign a rewrite to obtain your discounted rate. Please see the following notes below. Again, I am sorry that we are unable to refund you.
[redacted]
08/18/2014 12:04 PM
Third time I have called this
member and Left a Message. Her address says she lives in Rocklin but she is in
Natomas every day and has never used the Rocklin club.
[redacted],
[redacted]
08/05/2014 06:13 PM
due to a survey result in L360
reached out to the member and asked her to come into Rocklin to do a rewrite
that she has been asking for.
[redacted],
[redacted]
01/24/2014 09:42 AM
cannot re-write or make any
changes to members account without member being present. a signature is required
for any and all changes to account. Member must see membership consultant to
apply any upgrades or discounts. thank you.
Thank you,
[redacted]
[redacted]

Hello Mr. [redacted], Regardless if the 5 day cancellation was mentioned she did initial and sign the contract that states this. If she had any questions she was more than welcome to have asked [redacted] and he would have been happy to answer any and all questions or she could have contacted yourself to verify if she did not understand anything. In regards to your State Employee rate, this was done has a courtesy to your wife to get her a lower rate. This is outside of our standard policy therefore it requires a Senior Management approval, which was granted. This is why your State of CA badge was scanned to us and your wife was provided the discount. Our standard policy requires that the primary account member be a State Employee and provide their State ID to get the discounted rate. Again, this was done as a courtesy to your wife since you were not going to be on the membership. If you have any further questions or concerns please feel free to contact myself or the District Sales Manager, [redacted] and we would be happy to assist you. Sincerely, [redacted] Executive Communications [redacted] District Sales Manager [redacted]