California Nails

I have had a number of issues with Empire. They range from salesmen and installers not showing up to being lied too.
I waited 3 hours on a Saturday for the installer to finish the job and no one showed. I was later called by the installer and told the material was not in stock. Empire called the same day to tell me the installer had an emergency and could not come.
Just today, June 22, 2015, I was expecting a repair group on site to replace half of my floors, I was called at 9:00 AM and told the person I requested was not available until Thursday or Friday. I had explained to Empire earlier with all the issues I wanted this one group of guys to come out as their work had been far more superior to anyone else they send.
They don't are about the average customer. I don't think they realize we the customers have jobs. We have to take time off from these jobs to get this work done and then to not have a person show up is just inconsiderate and unprofessional

I had an extremely negative experience with this company. We set up our consultation, and at that time we were told the next install date was 2.5 weeks out. We booked that date and paid a deposit on the spot. We then got an email the week of the install saying we needed to call them to confirm the installation date. We called and confirmed, and we told that the installers would call us between 7:30am and 8:00am to give us the window of arrival time. We run a business as independent contractors, we cleared the whole day for this and turned down work to be here. We are literally losing money staying home waiting.

The morning of the install we woke up, moved all of our furniture out of our bedroom, and no phone call. We waited 2 hours and called customer service, at that point we were told the installer can't make it and they're finding another installer. We wait 2 MORE HOURS, no phone call. We call back, the installer can't make it, someone else might be finished in time to install later in the day. We wait another hour, call back, and no installers can make it, but maybe there is someone available the next day. I'm put on hold for 20 minutes, have to hang up and call back so that I can talk to someone, and when I finally do get a person on the line the next install date is the following Tuesday! We won't be in town, and have jobs booked for the next two weeks, but they want us to cancel our plans, lose out on more work, and wait around hoping this time they will actually follow through with the job. How can you trust a company that cancels with no notice, and doesn't even honor their own confirmation?!?! THIS IS THE ABSOLUTE WORST CUSTOMER SERVICE I HAVE EVER EXPERIENCED. DO NOT TRUST THIS COMPANY.

Installer arrived with half of the materials needed to complete the job. Didn't even remove the existing floor and that was included in my price. Not even 2 hours after the installer left the floor began to bubble up and is not sealed properly. The glue did not seal to my old floor. It's across the entire room bubbles of air in the flooring. The cove work look like something that I could have done myself and it also isn't sticking to the old existing flooring. I contacted them immediate the next day which was Saturday. Two reports were filed and I was told that my old floor was supposed to be removed that "we always remove the old flooring first." I called again at lunch on Monday requesting to speak to a manager or supervisor. Still no call on Monday. I should not have to wait 3 days for a return phone call when I did not receive what I paid for. I want my contract voided and they can come and take their floor back.

$99 per room? not really. but I figured it would be $99 FOR CARPET then they make it up on the padding,parts and labor. one room 13x26 for a total of 338sqft $1300 bucks! wow I said then the price comes down to $900 wow again. I guess its$99 for carpet and $1200 for parts and labor!!?? what a joke I tell the sales person, just leave the $99 per room part out,its false advertisement . I called [redacted] and they came in at $700 then [redacted] they came in at $649. the point is empire is a complete ripoff and joke with false advertisement as a way to get the sales person to your home.

I am filing this complaint because of several different reasons. We had set up an appointment for a sales person to come out and give us an estimate. He never showed up or called the first time, he called and could not show up the second time and he finally showed up the third time. Because of the sales guy not showing up until the third time Empire Today took $500 off our order which we were happy with and this is why we had decided to do business with them. We put a deposit down of $354 for carpet in 3 bedrooms and laminate wood flooring in our living room and hallway. We had scheduled installation for Thursday November 10, 2016 for laminate and Friday November 11, 2016 for carpet. The installers did show up to install our laminate flooring on Thursday but there are a few gaps and they nailed trim onto our existing trim. Then we got a call from customer service on Friday at 10:00 am that they could not find an installer to install our carpet. We had already pulled all our stuff out of our bedrooms and I had my kids stay home from school to finish it and my husband took off of work and then they didn't come. So we had it rescheduled for today Tuesday November 15, 2016. I told them that they could come out anytime after 1:00 pm. At 1:30 pm I called Empire Today to see if they were still coming and the customer service lady told me that we were on the schedule for today and that we should be receiving a call from the installer on the arrival time. We got another call about 2:20 pm today and it was the installation coordinator saying that the installer was there to pick up everything for our job and he said he refused to do the job and left. So we have been stood up again regarding this installation. The coordinator said that the problem they are having is that I want an afternoon installation and no one wants to come out to our place that late. On the emails we get about installation it says that they come out anywhere from 8:30 am-6:00pm. So how is this our problem. We have took everything out of our bedrooms twice now and have taken our beds apart and taken everything out and for nothing yet again. This is ridiculous that this company has sub-contractors that don't wont do to the job. Are we ever gonna get what we have paid for??? We refuse to pay the price after everything we have been through this company!!!! We want our money back!!!!!! The worst company I have dealt with!!!! What is Empire Today gonna do to make this right?????

Sept 6 2016.... Empire carpet showed up exactly on the scheduled time and brought the correct product as requested. I did not like the thickness of the padding nor did I like the density of the carpet. Once I spoke with managers and representatives I found the carpet was exactly what I wanted. The entire sales force was extremely patient with me and explained everything in full. Even my original salesman called me to make sure I was happy. The carpet is being installed as I write this review. I will write another one after it is finished. The installers were from Ecuador but have lived here for over ten years. The were very nice though there were moments where communication was difficult, I was patient and explained everything I wanted. SUPER install team really nice guys.

Empire Carpet rep refused to show product unless I committed to down payment along with installation of flooring within two days. He said I "should not have" called them if wanted to exercise my right to shop around

We appreciate the customer contacting us regarding their concerns.
face="Calibri" size="3">We were able to reach an agreement with the customer to resolve this matter amicably and a check refund is in process as agreed.
We thank the customer for their feedback.

Empire Today provided a very professional service from their Sales Rep to their Installation Team they were top notch and did completed my tile floor in a very timely manner.Their instslkion team were very gracious and did an excellent Job very neat and tidy True professionals

I made an online appointment with Empire Today for 12/27/16, and (Keith) the salesman showed up at my door on the designated day within the allotted timeframe. He was very informative and attentive to my flooring needs. He showed me samples and I made my choice from there. He gave me a quote, which was way out of my budget, and when I told him how much I was looking to spend, he called his office to see if the rate could be reduced. They obliged me and gave me a more reasonable price. The installation was set to take place on 12/29/16, but the paperwork got mixed up and wasn't processed in time, so the installers didn't come until 12/30/16. I was disturbed and inconvenienced with the delay, but they made up for it with the professional job that was done on the 30th. The installers took great care to ensure that their prep work area (outside of my house) was properly covered. They also took great care in cleaning/sweeping up all fragments of the wood after the job was completed. They also took all of the carpeting (that they removed from my floor), as well as all other paraphernalia that came along with the installation of my floors. I was very impressed as to how they removed the molding alongside the bottom of my walls and then put it back perfectly! They did that so that the molding would be seamless. I am extremely pleased with my new engineered hardwood floors! My living room looks like a totally different room! I put the before and after pics on ** and received a numerous amount of likes and great comments! I had a remarkable experience with Empire Today, despite the initial glitch, so I highly recommend them for your flooring needs! From a very satisfied customer!

I want to the share the great experience my husband and I had dealing with Empire Today. Scheduling a consultation online was quick and simple. Our customer service rep, Jake, was prompt and informative. He answered all my questions and gave helpful suggestions while I was making a carpet choice. I DID NOT feel pressured or rushed. Jake explained the installation process and warranties. I did make a purchase and we scheduled an installation date at that time. My carpet was installed today by Romero and Luis and I am absolutely thrilled at the result. They were friendly and hard working! They cleaned everything and left my house spotless. I will be happy to recommend Empire after this great experience!!!

Empire Today. Wonderful overall exp. The rep was excellent and the installers were too.

The installer didn't bring the 1/3 round we selected. We had to choose what was in the truck or reschedule. I called the main number while they were installing. She was going to have customer service call me. We chose the white. After looking at it over night, I called the main number again. She said my notes are there & they will call me back. We noticed they didn't match up the ends of the 1/3 round. The next business day I called again & was told to hang in there. 3 days later, they finally called, 1 week after installation. I was told the salesman cannot remember what we ordered & I couldn't just change my mind after a week. I would have to pay an additional $75 for them to fix it because I signed off on the sales order. They made another appointment with me which they didn't show or call me. I have not heard from them since.

Had laminate flooring & carpet installed 01/17. Salesperson was really knowledgeable and comfortable to work with. Installation crew were great and did an excellent job. We are very pleased with the whole process and would call them again.

Our experience with Empire Today was a great one! I would recommend them to anyone interested in flooring. The appointment was on time and our sales rep, Bob, was very knowledgeable, professional and friendly. We had an appointment on Saturday and by end of the day Tuesday we had hardwood floors in our master bedroom and closet. The installers were awesome!!! They worked so hard and were so detail orientated in all their cuts that the floor is flawless. We were pleased with the beginning of making the appointment to the end result!

I am a repeat customer with Empire Today. I bought window treatments from them 10 years ago. Since then I've had new windows and doors installed and unfortunately the old window blinds would not fit the new windows. Since I was happy with their service last time, I decided to do business with them again. And AGAIN, I have never been happier with their products and services. They did an excellent job of measuring everything. and they did an excellent job of installing all the window treatments. They're beautiful and I just love them. I would definitely call Empire Today again!

I would highly recommend this company..... loved everything about the experience!!

Great experience with Empire. From the appointment setting to meeting with the sales rep to the professionalism of the installation team, everything went very smoothly and I was very comfortable during the process.

Things were promised made sound like no problem to have done and job never completed to my satisfaction. Came back to Empire as a repeat customer, but now doubting why I did. Also was told I had to put down 10% and did so then after paying deposit was then told I didn't need to as I was financing but too late for that

Initial Business Response /* (1000, 5, 2014/08/14) */
We appreciate the customer contacting us regarding his concerns. We have spoken with the customer regarding the lack of cleanup completed after the installation. For customer satisfaction and goodwill, we offered the customer a partial refund,...

and he accepted this offer. We appreciate the customer's feedback and hope to assist him with future home improvement projects.