California Nails

Representative was timely and easy to talk to. We found Empire to be higher priced but gave them a try. I don't like the trim with the laminate. It looks unfinished. The installers did not speak English so we could not communicate at all. Couldn't discuss any concerns. Their tools were not cutting right so they used some of our tools. Flooring is not very scratch proof

I recommend Empire Today for your flooring needs. I made my appt. Online, which was convenient. Confirmation was made by e-mail. The sales Rep "Mike", was friendly, knowledgeable, and "not pushy". He gave opinions without judgement. Example, we have two dogs. We wanted hardwood flooring. Mike suggested to avoid hardwood. Because of claw scratches. He suggested laminate flooring which is highly resistant to scratches, wear, etc.. ::: Empire robo called the day before to confirm my appt.. The day of the install, a rep from The install team called and confirm the appt., the appt. Time, the materials, and confirmed the price and method of payment, the names of the install team and how long the onstall should take.:::The install team was processional, extremely knowledgeable, courteous, and installed the laminate in my living room and hallways. It looks totally awesome!!!! The Carpet team installed our rug in the dining room. Again, it looks and feels awesome!!!!. We could have installed the flooring ourselves. But the intricacies of the install, such as the trimming and cutting around difficult corners made me feel totally comfortable in hiring Empire Today. They started the install at 8:45ish AM and were gone by 2:30 PM. They cleaned up all there belongings and sweeped and vacuumed the floors. I am definitely using Empire Today for all my future flooring needs.??

Empire Today did an exceptional job reflooring our dining room. From the initial sales estimate in our home to the installation, everything was over the top quality work.

I am stating that I was completely satisfied with Empire Today business. Salesman, Appt. Scheduling, arrival on time for install, installation was EXCELLENT, paperwork offered and excepted on WARRANTY, care and cleaning if flooring, All done in a timely manner in one day by 2 very pleasant well mannered young men. I will gladly give my recconendation to use this company to all my friends and on Social Media!! Very nice a experience that did not break the bank! I'm thinking about them doing window treatments for me next!! They are great! Im even thinking about getting my WINDOWtreatments from them now! That's hoed impressed I was with them and their product. Thank you for this opportunity to put in writing my opinion.

We are very pleased with Empire Today. From the sales associate to the installers. Both were very nice and professional. The installers answered every question we had and even explained what they were doing. A great experience.

We had a great experience with Empire, great price, quick and professional installation.

We just used Empire last week. I was so happy they came in and showed me the options in my home, I didn't have to get dressed up and leave and the salesman I had was absolutely wonderful. I was SO happy with my entire sales experience and then they came in the next day for installation. I don't have any patience so that also made me happy! Happy customer here!

David [redacted] was amazingly helpful to me! My fiancé and I are just moving into our home and David has worked with us to ensure that we get what we want at a price that is comfortable to us. I would absolutely recommend Empire (David) to anyone!

Last week, I decided to get my carpet replaced by empire today. On the day of installation, they wanted all the money upfront. The person who used my credit card was not even their employee. This was very unprofessional on their part. The subcontractor showed me the carpet and pad. The pad was cheap and not what I paid for. The sub told me rudely that it will take him 2 extra hours to get the right pad and thus will not complete it that day.
If I had known that it will be my problem to work with their sub and get the work done correctly, I would have never hired them.

So we have had 2 accounts opened with Empire, and spent a lot of money on flooring, totaling over $8,000. Here is my main complaint. The sales agent came out to look at our partially finished basement, which did not have flooring in yet. He showed us this LVT ( Luxury Vinyl Tile ). The sales agent suggested this product for the basement as it was a smooth, level concrete floor. We selected a color and grout and all. I asked if this will be ok in a basement - no water issues and he said it would be perfectly fine. We had it installed a year ago, and sure enough, the grout is coming apart, tiles are lifting and the general installation was horrible. grout lines are not even, spacing is not correct and now I have to deal with this??? I call empire and the first thing they tell me is I probably have water damage, or my house is settling. Way to deflect an issue with your installation/product! They said in order to have someone come out and look at it, they would need to charge me $125.00. I don't think so!!!!
They did not charge me the $125....yet. I am sure they will toss it on my bill somehow though.
Inspectors came out and even commented on how bad the work was done. Did not use the correct spacers, lines were not level etc. One of the 2 gentlemen took out a razor knife and cut a tile out. Now...they use this extreme glue to put on the concrete and heat it with a propane torch, then put the tile down. He pulled the tile up, and seemed to have some condensation on it, as we all know concrete needs to breathe and with this glue, trapped any evaporation. His assessment was to have Empire replace all the flooring as it was not installed correctly and there are locations without any moisture at all.
I get a call from Empire today telling me that I have a water issue and there is nothing they can do. They said the inspector took a moisture reading and it was at 85%. Interesting how he took a reading when I was standing right beside him the whole time. VERY SHADY!
I am NOT paying for this to be installed again, and they will come out to fix it, or I will consult an attorney. Even if they need to use a different material at a lower cost, I don't care. They will also pay to have the pool table leveled again as it will need to be moved. So sad that a company like this treats people this way.
If they do not replace this I will not be recommending them to anyone.

It took SIX appointments and four weeks to get my floor installed. Meanwhile, my house was in disarray. #1-no call, no show. #2 they called in the morning to say there were no installers. I called to get my deposit back, but they offered me a discount to let them do the job. #3- a different crew came, removed carpet, said we had termites, but next day inspector said there was no sign of them; midday, a crew was pulled off a job 45 minutes away to get the material for our house that had been stored in our garage. #4 a different crew came, installed laminate, padding, and when they unrolled the new carpet, found it was streaked with what looked like soot. I wouldn't accept a dirty carpet. #5 Empire cancelled because of rain. #6 another, different crew came. I got my carpet. Both installations were fine once completed. It was the hassle to get them, and the prolonged disarray of my home that bothers me.
I think they could do better with the scheduling and not send out a confirmation until they have a crew committed to the job. It would be a good idea to recognize the disarray that occurs when flooring is installed in an inhabited home. I was disgusted by their attempt to pass off substandard material when I had ordered top of the line carpet. I don't know if others have had similar experiences with Empire Today.

We were very disappointed in the poor service we received from Empire. They initially scheduled our installation for Saturday between 9 and 11. They called Saturday morning to tell us our installer would arrive between 3 and 5. This was after we rearranged our day for a 9-11 arrival. When we had t h are from them by 430 we called and were told the installer was on the way. By 630 we gave up and called to cancel. At 8:06 pm the installer showed up and lied stating he tried to call us. All prior calls were made on our cell phones. He called our home phone. However he called at 7:41 pm, which is was after we had called to cancel. This happened in Rowlett TX. Very disappointed in this level of service. When I called to cancel the CSR didn't apologize for the inconvenience or show compassion at all.

Contact Empire and they had a sales rep out the next day (Saturday). He arrived on time, was polite, took measurements, selected the laminate floor, and received a price quote within two hours. Received a call the following Monday from Empire asking if I wanted to go ahead and have a financing representative drop by to finalize and schedule installation. When he came, I began to get that uneasy feeling when he said he needed to take measurements, and then I could pick out the flooring. Wait! I just spent two hours on Saturday doing this part. When I voiced concern, he told me there would not be any more hiccups, and even discounted the final price a bit. Feeling a bit better. He advised that installation would begin on Thursday and last through Saturday. I let him know I had a medical appointment Friday afternoon that could not be rescheduled, and the installation crew would need to accommodate. He let me know it was not an issue, and to tell the lead on the installation crew when they arrived.
Thursday came, the crew was on-time, and things seemed to be going very well. I let the lead know that Friday I had an appointment and they would need to break off two hours early. His response to me was that he comes in from Austin, does not work on Saturday, and would like to stay and work while I was at my appointment. What? First, I was told work was Thursday through Saturday. Second, stay and work in the home without me there? Don’t think so. I let him know I would do what I could, but the appointment could not be rescheduled.
Friday came, and progress on the floor was good. Until I reminded him of the appointment. Once I did, he said he needed to get the job finished that day, and needed to stay in the home whilst I was away. I then made it clear that I was not going to allow that, and that they needed to finish on Saturday. To which he responded again that he comes in from Austin, and needed to finish today. If not, he would have to come back Monday. So, I told him, Monday it is.
During the weekend I had time to evaluate the work being done, and was beginning to find small things I was not happy about. But, I held off until the work was done on Monday came and the work was supposedly completed. During my walkthrough I found many issues. First, they had to cut the front portion of each step to make the square. They were originally rounded off, which created an issue with laying the laminate flat. Understandable… However while cutting, the workers tore into my banister with their saw, chewing up the wood. When I brought it to the leads attention, his response was, “I did my best.” What??? Next, the reduction of the stair size left a hole in the wall between the stair and the molding. The lead told me he was not responsible for fixing or repairing that because it is part of the original stairs. What the…? You cut my stairs to accommodate the laminate, leaving a gaping hole!!!! The final straw was finding a two-and-a-half foot scratch deep into the laminate in the master bedroom. The lead said he had no more materials, and would fix after he ordered more at a later date.
Needless to say, I did not sign the final paperwork. I then called the main office and the lady who answered said she would contact the installation manager. I asked if she could have him call me because I had pictures and wanted to explain. To which she replied, “No. He will call the crew.” Really??? I’m the one who is having a not-so-good experience here. Not the crew. Needless to say, I have not received a call back from anyone. The lead seemed to want to appease me, but I’m not happy at all. Wish I could post Images to show that lousy work.

Empire is the best. It's the only place I will go to for flooring in my home. From the sales people to the installers they are both knowledgeable and friendly. Their products are outstanding and I love the fact that they bring the samples to our home.

We were very happy and satisfied with all aspects of our experience with Empire Today's services.

I couldn't be happier with my experience from the initial appointment, to the sales rep, to the products, to the installation. I never had a job this big where my Wife and I were so completely satisfied. The salesman and the installers seemed to go out of their way to please us and they definitely did.

We appreciate the customer contacting us regarding their concerns. The local office spoke to the customer on Friday January 27th. We have agreed to a Promissory Note for the term the customer selected. The Note has been forwarded to the customer for review and...

signature.

My experiencesibling with Empire TODAY are favorable. From the initial visit until the last day installations we did not have problems. We had carpet, tile and hardwood installed. Each group of workman were professional, arrived on time (also let us know when they nearby). I am very impressed with my experience with Empire TODAY and will recommend to friends even though the product/installation speaks for itself. Looks like a new place ad products removed were nit bad.

Initial Business Response /* (1000, 5, 2014/08/18) */
We appreciate the customer contacting us regarding his concerns. We regret the miscommunication regarding the amount of the customer's discount, and the additional amount has been processed back to his financing account. We appreciate the...

customer's feedback and hope to assist him with future home improvement projects.

On May 6th my wife and I, Joshua and Amber [redacted], purchased new ceramic floors and carpet from your company. Satisfied at the time with customer service and product installation, no problems were noted, until July 9th. At which point Amber noticed a dime size chip in the new ceramic floor in the kitchen. We immediately called customer service; they gave us a reference number and told us to wait for a call within 3 business days that would handle our concerns. Susan from the Portland, Oregon office called on July 11th and asked for us to send her a picture of the chip. We sent it over and she told us that she would call us back on July 14th but did not do so. Amber called her on July 15th and was told that this chip was not covered under manufacturer or installation warranties because it was only one chip. On July 18th we discover a loose board in our kitchen. Along with the original chip, we began to inspect our ceramic floors closely only to discover multiple chips similar to the first. July 20th I followed up her phone call at 8:00 a.m. and reached Dorene. Dorene ensured us that Christina would be in contact with us later that morning to follow up with our additional concerns. Christina called around 10:00 a.m. and asked us to send over pictures of all the chips we had found. She said she would escalate the pictures that day with an inspection notice. At 3:00 p.m. we had not heard from her, she attempted to convince us that she had tried to send an email to us earlier that morning, but failed, and behold ten minutes after our phone call we received a confirmation. July 21st, Susan called Amber to tell her that the inspection letter had been sent off and scheduled for July 23rd between 11:00 a.m. and 3:00 p.m. July 23rd the inspector came out, took only a few pictures. The inspector did not look at the entire surface of the floor under question. He told Amber that he did not need to see it all and therefore did not write down the full extent of the damages. 27th we received an email that installers would be here July 31st to fix the floors. Amber was told that the installers would call first thing that morning to inform her when they would arrive. On July 31st at 10:00 a.m. we did not receive that phone call, so Amber called the installation coordinator, Julian. He informed us that they would be here between 1 and 3:00 p.m. At 3:30 p.m. the installers had not arrived and had not called. Amber called Julian back and he let us know that they were running late on a job. They would be there between 5 and 6:00 p.m. The installers were still not here at 5:55 p.m. Amber proceeded to call the customer service line to get an ETA of our installers because Julians office was closed for the evening. Amber was told by Victor, from customer service, that they were unable to connect with our installers as the Portland office neglected to write down exactly who was going to be helping us. At 6:30 Elizabeth and the other installer finally arrived only to tell us that Julian and the rest of the Portland office had failed to communicate with them exactly what needed to be fixed. Upon their inspection of our floors, they thought that the entire floor needed to be replaced. They then informed us, that the Portland office had only ordered two boxes worth of material and this job was going to require at least 8 boxes and probably 1-2 days to complete. At this point, we sent an email and we stated that a manager needed to be in touch with me and only me by August 3rd or we would be seeking legal action from our lawyers. August 1st, Dean, the regional manager called Amber and tried convince her, in a voicemail, that the lack of communication was unusual and that they would do everything that they could to make us happy. He proceeded to offer to replace the whole floor and he would be calling me shortly after that. At 3:00 p.m. I called Dean and left a voicemail because I had not received a phone call from him since he left Amber the voicemail. Dean called me on the third and assured me that they would replace the entire floor but could not do it until the end of August because there was a long list of costumers ahead of our file. I informed Dean that our file was priority number 1 due to the nature of our circumstances, no later than August 5th was acceptable. Finally agreeing to this date, installers would be here August 5th at 8:00 a.m. The installers and inspector arrived on August 5th with a communication breakdown from Dean who had told the inspector the plan had been, from the start, to remove and replace only the tiles and surrounding tiles that were chipped. The inspector and I discussed this plan, yet did not agree. The inspector went out to his van for two hours, making phone calls, while I called Dean to discuss the plan. Of course dean held true to his plan for the day until I reminded Dean of our conversation we had, as well as the voicemail he left my wife, which says the installers would be replacing the whole...