California Nails

Sales rep was A+. Installers were hardworking, professional and did an A+ job/install

We purchased carpeting for our living room and hall. The salesman was professional and helpful in choosing the appropriate carpet. It looks wonderful, is so comfortable we love it. The only disappointing part of the experience was in the poor professionalism of one of the installers that hade very frustrated when they left. I don't like having people tell me how to clean my home when it is a mess to make room for carpet installation.

Well I've never had to write a negative review on such a large company before, but here it goes.
I'm not sure where to begin. The entire experience was horrible with the exception of the salesman! We had a salesman come to our home, gave us an estimate for the items that we picked out. The salesman stated that it wouldn't take more than 4 days for the entire project. Keep in mind they had to pull up all of the old tile in our home. We had originally had tile in the living room but wanted carpet in there for a safe and comfy place for the baby to play. We wanted the process to be as fast as possible because we do have two kids who need a place to play. The bedrooms were all filled with items from the closets/pantries to include boxes, furniture, etc.. So the girls did not have access to their rooms and toys for quite some time.
Well it did not take 4-5 days... not even close. It took them 3 days just to take up the tile. Why? Because they only sent TWO people to do the entire job.
The day that the job was to begin was a Tuesday. My husband and I work and could not take leave so we recruited my mother and father-in-law to take turns alternating days that they would come to the house and allow the workers access. Day 1, my mother was there. I was at work when I received a phone call from my mom asking me where the carpet was supposed to go and where the tile was to go. The 2 workers who arrived had no idea where anything was supposed to go. They didn't know that we wanted a tiled entry way in the living room to be surrounded by carpet or how big it was supposed to be. And the worst part of it all is that neither of the two men there spoke any English. My family and I don't speak or understand Spanish so it made communicating my wants/needs regarding the floor EXTREMELY difficult. One of the workers had to call his boss (who was in Tampa 2 hours away) to have him speak to my mom to translate everything. Not being able to ask questions to the people who are in your home doing a major job like this is absurd. There were times where they would point to parts of the floor and speak Spanish to one another and they looked frustrated or confused. If there was something wrong with our floor, we were unable to ask!
The two guys worked hard and started pulling up tile with a jackhammer. After a few days of this we realized how slow this process was going to be. By day 3 we had to call the supervisor and ask him if he could possibly send more guys to help pick up the pace because life being interrupted with two kids in the home is very hard. Well the supervisor was very nice about it and the next day he called saying they had more tools and an additional person. Luckily this third person spoke English! But while the guys were working on the floor that day, the new guy tells my father-in-law that he is not a floor installer. He is actually a COOK who just needed some extra money and his buddy is one of the floor installers so he came along!! I don't think he did much but assisted with light work and watched the other two use jackhammers to pull up the old tile. But really?! You sent me a COOK to get the job done faster?!
Finally after another day all the old tile was up! Then they needed to get all of the old "mud" off the subfloor that was used to lay the old tile. That Friday afternoon when my husband and I arrived home from work, the lead guy called the supervisor to talk to us (since they didn't speak English). The supervisor tried talking us into letting the guys grind down the old "mud" to smooth it out (Not scrape it up) and they were going to use a quickset to fill it in and level it out. He said if we wanted the job done quick, this was the way to do it. He stated that the end result would be no different if they were to scrape up all the old stuff. It just didn't sound like the right way to do the job and seemed kinda shady. The English-speaking Cook told us that the boss was just trying to save money on the job by not having to pay them to work more hours to scrape up the old stuff!!
Well we didn't allow it and asked if they could just scrape up the old stuff. They did, with two jack hammers the next day. But now they've left holes (divot's) in my subfloor on every spot that there was a tile! I called the supervisor and told him this. I was concerned that we would be able to feel the divot's under the carpet once it was installed. He said that this was normal. I asked if he could have the guys fill the holes with cement or something... his response was "You want them filled? ok, I'll tell them to do that." Sounded to me like they weren't going to fill them if I hadn't asked about it! (we have pictures) Another point is that every time they came, they were in an unmarked white van... no license number, no company name, nothing. I don't know if these people are even licensed contractors since they sent me a COOK!
Since we asked that they try to move this along faster they worked over the weekend for us which we appreciated greatly. At this point they had started to lay the new tile. Unfortunately, they only sent one guy. He was working by himself laying the tile. Then I noticed that the guy wasn't using a wet saw to cut the tiles. My understanding of laying tile is that a wet saw is needed. He was using a dry saw in my front yard. Luckily the tile cuts turned out ok.
Then we went into week 2. It took 3 more days of laying tile before we could schedule the carpet installer for the living room. The tile workers were very hard workers and were very nice. Even though I had to use a translator app on my phone to thank them and tell them what a great job they did, they seemed to understand. They finished grouting the tile on day 8 and left our house at 9pm that night.
Finally that Friday we had the carpet guy come. My father-in-law was there for the installation so he was not aware of what carpet or padding we had ordered. He allowed the installer access and voila! We had carpet when we got home. Upon first impression it looked really good! FINALLY we can start putting the house back together. Upon further inspection about 2 days later we started to see the seam in the carpet where it was cut and put together in the living room. We also stepped on tack strips that were sticking up through the carpet at every entry way. (which really hurt by the way and we didn't want the baby crawling on them!) The carpet glue that was used at the seam seeped out in some spots and is now in small dried hard globs along the seam. It feels like there is NO padding under the carpet. It's not a soft landing at all. When you knock on the carpet with your fist it sounds like you are hitting concrete. The overall feel of the carpet just seems very chinsy, or poorly made. The tile looks great! But we are less than impressed with the carpet. The sample that we felt was a lot softer or more plush than this stuff is.
I called Empire to complain about the carpet. I stated all of the concerns that I mentioned above. I told the person on the phone that I need to see what padding is under the carpet because if feels like there is none. Having 2 kids and 3 dogs in the home, I know that we ordered the top of the line padding that is spill resistant in case of accidents. The lady said "absolutely". Well they sent to guys (again who don't speak English and came in an unmarked van) I told them what the issue was and he said "ok". He left and came back with a hammer. He got down on the floor and started feeling around for the tack strip. As he did this I asked him if he could pick up the carpet for me so that I could verify the padding under there. He looked at me like I was crazy and said "No" and began to hammer down the tack strip.
I still do not know if there is padding under my carpet or if it's what we ordered. I don't know if Empire has a customer satisfaction guarantee, but we are not happy with the carpet or the padding (if there is any) whatsoever and would rather have either a different carpet and padding or get it from somewhere else. A few years back in our old house we had [redacted] install carpet there and it was amazing! It was soft, plush, held up very well and we had no idea where that seam was at! This stuff from Empire seems to be very low-grade stuff.
I've also had issues trying to call and reschedule the repair. I called and had it set for a Friday. I called on Thursday to have it rescheduled for Monday. The lady said she had it in there. I then receive a call about an hour later from someone trying to confirm my appointment for Friday. I said "no, I just called an hour ago and rescheduled it for Monday". She said "ok, hang on one second please"..... then another lady picked up and said "can I help you?" I explained to her the situation and she said "ok, can you hold for one minute please?" Then she came back and said "ok, I have you in here for Monday and tomorrow's appointment is canceled." ...... Good.
Then Friday morning I receive a call while at work from the installer who says "Hi, we have a repair man who is in your area and can come now instead of later today if you'd like?" I was very frustrated at this point and told her "NO, I rescheduled it TWICE now for Monday." She says "You did? Do you mind holding for one second please?"...... Really? This is so frustrating.
This entire process has been nothing but a headache for us and we are not impressed by Empire's so-called professional installation whatsoever. We are paying an obscene amount of money that we still have to pay for this crappy service and shouldn't have to put up with this stuff. We do not intend to recommend Empire Today to ANYONE. I just want nice carpet.

A week after I had carpet installed in my house, I began vacuuming the [redacted] carpet in my basement and suddenly the carpet pulled up and wrapped around the brush of the vacuum. About a 2 foot long string was pulled up and I had to cut the carpet out of my vacuum brush. I attempted to contact Empire Today about the problem at the beginning of June with no resolution. I was told that the installation office would need to make an appointment for the same installer to come out to see if the carpet could be fixed. The installation office never called me back. I've attempted to call and contact the warranty/maintenance office 6 times since then, only to have 2 of my phone calls returned. I was told those 2 times that an installer would be out to look at the problem and determine a resolution. BOTH times the installer was not at my home; the first time no on even called me; the second time I called around 3 p.m. to see if someone was coming and was then told that the installer was backed up and couldn't make it until the following week. It's been about 4 weeks since the carpet has pulled up and since I have attempted to have it fixed. This company clearly doesn't value it's customers AFTER they have paid in FULL. The product I received is what I expected, however, the customer service has FAILED! I will NEVER deal with Empire Today again, nor will I recommend it or speak highly of it to anyone. The motto on the page handed to me on the day of installation says "At Empire, we are passionate about building customers for life!" YOU DON'T HAVE A CUSTOMER FOR LIFE HERE! The worst customer experience of my adult life!

Great experience with empire from the first phone call to the finished flooring. Every thing went smoothly and all expectations were met.

Whole experience was great. Called on a Friday, set up appointment for Tuesday afternoon before Thanksgiving. Salesman, Justin, on time, efficient and very knowledgeable of product. I scheduled flooring to be completed 10 days later due to my needing to paint first. Installers called morning of installation to inform they were on their way and the floors were completed in one day. They look amazing!! Great job!!

My recent experience with Empire Today and all their Revdex.com credentials has been a VERY expensive nightmare. The salesman was flawless. The product top quality but the installer’s crew is surely "independent" but I would not define them either as “experienced” or "qualified". The client is highly overcharged for an installing that sets the sq. ft in something around $4.23 for vinyl plank. For that price I should had been given a shopping /installing experience with no complaints. A well supervised crew of two with no material wasted and customer care would had been well paid at least for $1200.00 less.
But I got sent the worst crew available. Demolition was done by a father son team with the father being a perfect gentleman. The next day came the real mess: a crew of five where one knows what he is doing, yet gets insubordinate in Spanish to the “supervisor”, another one has good handwork but a [redacted] poor attitude, talking back to the client and talking behind her back which I find out of place and disrespectful. They are missing the point completely who is making their business possible. The third, the supervisor, is talking continuously on the cell phone and two more are just hanging around bringing a tool at a time and the rest of the shift just hanging around checking their phones. Add to it that one of this extras ‘job was collecting all pieces left, some of them of 2 and 3 ft that at the end of the day looks like a huge waste of material or that they take it and profit in their independent business.
The supervision is a joke, zero attention to detail and the client´s requests are not honored. The salesman understood the need to treat with care a 1977 interior, old but in good shape. The installers would not care less. Their continuous chit chat trash talk in Spanish may work with some clients but certainly not with me. If they would send a supervisor for the crew it has to be someone that at least has the client of Empire Today interests in mind and priority, not their "compadre".
Seems Empire finds the cheapest bids and then overcharges the client for whatever comes out. To give an idea of the crew: they present themselves in their personal run down vehicles and a van they use to haul debris in. From that point the client can expect no planning to protect the installed kitchen on the demolition until the client requests it and they had to go to [redacted] to buy it. Primitive tools and of course no ladder but a [redacted] bucket. They may work perfect in a structure under construction not yet occupied but having them for three days at my home was invasive and unpleasant. They do not understand English and even the one who speaks it, his mind is not set in the American business practices and best customer care. The wood they damaged at the bottom of an installed bookcase –painted with high gloss original aged enamel- was promptly dealt with spackle and caulk. I had never seen the quarter round used to cover sloppy work done in haste. My new vanity had the bottom brutally stapled to put the quarter round and another built in wood cabinet also got the same treatment. To leave them as they were they would had to make them new. Is not something that will be left as they found it dealt with spackle and caulk. The quarter round they bring is priced as made of exotic wood but is the cheapest synthetic material used in old cheap mobile homes, matching terribly with the baseboards made of wood. To them as long as the color matches they do not care.
Count with having them all camp at some time in the only available restroom for good private time and frequent breaks to have a smoke and more chat outside. They left remains of the sweet stuff they ate stuck on the garage floor. I found it by night by the spots covered with swarms of ants and bugs. And some hot power tool sitting of the grass left a couple of burnt areas in front of my front door.
Empire gives a survey of YES /NO to make sure they get a great rating. “Did they installed the floor” Yes. “Dis the color matched” YES…..but then the client will have to be sending reports. Will I have to file on Small Claims court for absolute disregard on the side of Empire Today? And it is not over….waiting still for the call of the Installation Manager and for the refund of a double charge to the credit card for the full amount of the price. Now will be 24 months paying a top dollar rip off.

This is the 2nd time I have used Empire very satisfied with the results. Will use in the future.

I have used Empire Today for two separate flooring jobs at the home I'm in now. Their work is top notch as well as their customer service; very courteous and professional.

I was hesitant to call empire at first because of the asvertising issues I read about and I was concerned I would be pressured. My experience was the opposite. My sales representative appeared genuine although I do think he was only showing select samples and at the end I just told him what I would pay. Theninstallers however were fantastic. They had great attitudes worked hard and did an expert job. I would actually use them again.

Empire today was awesome to deal with, very professional. Great team of people to work with

I purchased my Empire Today Carpeting less than two years ago for two very large rooms. I opted for the upgraded padding and all the bells and whistles the sales rep offered. After 15 month’s large bubbles, as well as the seams became visible. I called Empire Today and was told in a rude fashion that installation was warranted for just 12 months. I asked how the seams could be installation and not a failure of the product and was told they are and there is nothing they can do. I continued to speak to supervisor etc all with no solutions other than they would offer me a discounted rate of $491 to come and re-stretch the carpets however this would not solve the seam issue. I am extremely disappointed that the carpet I spent over $7,000 dollars would last less than 2 years in rooms that are very low traffic (master bedroom and a den). I am extremely disappointed and I hope Empire Today contacts me immediately to rectify this situation so I can update that post. Until that time I would not do business with them.
Joshua [redacted]
West Islip, NY

My experience with Empire Today was good. The price was reasonable and I really love my carpet. They installers called when they were on their way and arrived safely on a very snowy day. My house was cleaned up after the install. You would have never known they were here except for the extra carpet piece that was left. I would recommend checking them out for your flooring needs.

Beware: This company won't honor their referral program. I purchased LVT & carpeting in my home. I referred my daughter which spent $6,000 and they wouldn't honor the $100 referral that they promised me. I made several attempts to call, was put on hold, with an unacceptable answer of NO. So much for customer service...

We have had opportunities to do business with. Each time EXCEPTIONAL EXP.

Our experience with Empire was wonderful. I was nervous about meeting them since I had no background in what our project was going to entail. Brady, the salesperson, was genuine, helpful and knowledgeable. We selected our carpet and laminate and set installation dates. Installers for both items were diligent and meticulous. Our home looks beautiful. We are very happy.

My experience was excellent. The installation crew was amazing; we allowed a two-day window for getting the work done, and they were done in less than a full day. They were quick, efficient, thorough, and cleaned up everything. I am very happy with my new vinyl floor.

Miki [redacted]. Empire is a wonderfully professional company they showed up on time wonderful quote accurate quote and wonderful installation with a great quality carpet and warranty

I was extremely satisfied with this experience.
Salesman and Installer were on time and specified work was completed satisfactorily.
The installation zip code was [redacted].

Obtaining a Lien Waiver from a business should be pretty simple and it had proven to be with one vendor who I worked with that provided me the information in one day. Not Empire Today's SE WI location. Customer Service is not there business. While working through the sale of my home, obtaining a Lien Waiver for recent installations was required. It took them 23 days and 7 different phone calls to finally obtain the Lien Waiver. They claim that mailed the Lien Waiver immediately to the address that was on the account. The address that was on the account was a property that I own but at which I do not live (nor have I for the past 2.5 year). The sales person that set up my account was well aware of my living situation as evidenced by the empty house and our direct conversation, yet he set up my account so that even my bill from the financing company was sent to the old address (at which I cannot receive mail because I am not listed as living there) which almost led to late fees. Every subsequent call, including the call on the very DAY that I closed on the house, involved asking them to send to my current address as well as my email address, the last 3 calls giving them two email addresses and asking them to send to both. With 3 hours to spare before closing on the house, I received the Lien Waiver. Empire Today did a good job at scheduling an appointment to sell carpet, and selling a carpet, but really needs to work on their paper work and their "customer service department", the latter of which is an absolute joke. The only thing that customer service is focused on is scheduling meetings with sales people or installations. I have no doubt that customer service contacted the correct person to provide the Lien Waiver, but their lack of follow up was disturbing.