California Nails

Our whole experience was a good one. The rep came promptly according to schedule and brought more than enough of the correct samples I had requested. What was MOST exceptional was the installation team. We had a large amount of flooring to replace and they were quick, efficient and careful with our furniture moving.

My husband and I ha e had at least 5 o call no shows, the last time I called before and after the 11-1 time, before I was told they sill be coming, that the sales person or manager will call when in route. After the time had passed, we waited until 3:30, I called and was told we did not have anyone scheduled to show up, and for the 5th time was offered a reschedule, we said no. It is almost as if they do not want to make money.

We had Empire install carpets in our living, dining, family rooms and stairs/hall. Over all, we, had a very good experience. The salesman was new and a little unsure of himself, but that actually was better for us because he didn't go into a heavy sales pitch which would have turned us off. I had never picked out carpet at my house before...it had its pros and cons. The con was, you depend on the salesman to understand what you are saying, he goes to his truck to pick out what he thinks you want to see. In a showroom, I can look over everything. However, after a couple of runs to the truck, he did get us what we were looking for. The pro was I could pick up the sample and match it to my walls in my lighting situation, etc. We were trying to match a particular maroon color for the stairs and after a couple of tries got one that worked. I don't like negotiating for products (I prefer to see prices listed and know what I am getting into), but we were able to get a deal that we could live with. If I hadn't already had a budge in mind and visited other stores, this would have been a harder process for me. We were very pleased how quickly they could come out and install and in 2 days, the carpet was in! The installers did a good job and asked us to inspect as they finished each room. They were hard workers and it took them from 9:30 am to about 4 pm to finish. They had promised that the installers would speak good English -- one had a hard time speaking English, and the lead spoke "okay." All in all, we have been pleased.

Thrilled start to finish! ETA for the sales guy was 3-5 pm, he was here at 3 on the dot. He showed me several options for my needs, did pricing on all of the options I wanted to price out and was even able to get them out here the next day b/c I had the day off from work. The installation happened to a tee exactly how he described and they were in and out in under an hour leaving brand new fabulous carpet, taking the old, and making sure I was comfortable the entire time they were here! I recommend to all!

My entire experience with Empire Today was excellent from customer service sales person and installation personnel. I will highly recommend them to everyone needing carpeting, hard flooring etc.
Annette [redacted],GA??

Empire Today is a reputable company that does exceptional installation of a quality product. The Salesman who sells the product is professional, hardworking and takes time to make sure you like what you are ordering. We were impressed by the communication from the company in keeping us informed every step of the way. Great hard working representatives from sales to installation. We would highly recommend Empire Today!

The customer paid $242.50 by credit card for the deposit payment; this is reflected on the signed purchase order contract. The $100 refund was processed back to the credit card used for the deposit payment.
The check was processed electronically for the COD payment as written. The difference, the discount described above, was processed as agreed.

The salesman for Empire was fine, but the installers the day of installation - at 3PM on a Friday - called and said they couldn't get to our house for another hour and that the installation would take 6 or 7 hours. This was a little surprising. The tone in the guy's voice said its Friday and I have no desire to install your carpet at 4PM. So I told the installer that 4PM was fine. He did not sound pleased with my answer. He showed up at 3:10PM (not an hour later) and pulled up a corner on the carpet and said, "Looks like you have asbestos. You need to have it inspected." It was odd because we had carpet installed a couple of times and they never said anything. He abruptly left at 3:20PM. I called the asbestos person and she said removing carpet and installing new carpet does not require an inspection. So I cancelled Empire today and went with another company, MAC Flooring in [redacted] that hires contractors, with integrity, to install their carpet. Do not waste your time with this company. MAC Flooring also came in cheaper!! Also, I contacted the salesman and he has yet to get back to me.

My recent experience with Empire Today for my flooring project was outstanding from start to finish. I will recommend this company to all that are interested in their flooring needs..

I was satisfied with the service I received from Empire Today.

The installers get to my home and the ceramic installers advise that they are unable to place the tiles on a 45 degree angle. Their rational is that it will not look proper because it's not something they do. After an hour of back and forth with them and their supervisor I told them that this is how we agreed to have them installed and to finally place them on a 45 degree angle. An hour wasted but finally the job was done and the tile looks good, but why were we on the phone with a supervisor who is not at the job site for over an hour debating whether or not it should be done the way the sales representative promised us it would be done? Or better yet for what we paid for?
On the same day the LVP flooring installers arrive at my home and quickly advise that they have materials for 3 bedrooms not 4. So we spend approximately 30 minutes arguing back and forth on how they are supposed to complete 4 bedrooms not just 3. They even showed me a contract that Bill completed that only showed 3 bedrooms and not the 4th. Finally they agree on the fourth bedroom. However, our installation was supposed to be on a 45 degree which is what we paid for and agreed on. The installer [redacted] advises that there is no way that it could be completed in that angle due to all the cutting. That the floor will lose stability through time. What do we do? We have set out our Saturday for this, we are already on our third disappointment with this company, we are really excited about installing our new floors and now this....Since [redacted] said that it could not be completed correctly in such manner then we were forced to have it installed the conventional way. Finally at approximately 10:30PM they finish the job according to [redacted] I ask what happen to the doorway? He says that the transitions were not provided and to call Empire Today so that they can order them for me. That he would have to return to install them. What a disappointment!
I call Empire Today that following Monday and go through the trouble of explaining this to them, I have spoken to Sarah, Joy, E[redacted] (Manager), C[redacted] (Manager), Andrea, C[redacted] (Manager), J[redacted] (Manager), Y[redacted] (Manager), R[redacted] (Manager) and lastly J** (Install Manager [redacted] Supervisor). I have gotten the run around for almost TWO WEEKS on who will responsible for ordering 5 transitions and when they will be installed in my home. Obviously this company is top heavy and no one takes the initiative to make the job right.
Today 10/15/15 I receive a phone call from J** who advises that the installation can be completed on a 45 degree angle how we wanted it done the first time. That he can arrange that they return to my home and install it correctly. Why wasn't this done in the first place? I advised that after speaking with my husband we no longer have the confidence in Empire Today that they will do the job correctly. We have lost all confidence and respect for this company and they should be ashamed to advertise themselves as flooring experts. It is still two weeks and my floor is not complete. The job was done on October 3rd and it is October 15th and the job is still incomplete. My family DOES NOT RECOMMEND Empire Today to anyone. Think about it before you pay double for your floors which we did.
Oh and by the way Bill [redacted] the Sales Rep who originally went to my home has not called or made himself available to correct the issue he started. I have called him since October 3rd and he has not received my calls and/or returned my calls. What type of customer service is this?

The installers did a great job I am very happy with both the vinyl in the bathrooms and the carpet throughout the house

We had a wonderful experience working with Phil [redacted] and the installers at Empire Today! From beginning to end, they were professional, courteous, informative and our floors look beautiful! Would definitely recommend Empire Today for all your flooring needs!

I am ashamed I chose to work with this company, particularly after seeing the overwhelming volume of negative reviews.

Summary:
* Do not stand behind their warranties...do everything possible to avoid even having to consider a warranty claim.
* Change products every couple years, so that if a product fails within a 15 year warranty period, they say they can't honor it because they don't carry that product any more, but the only way to get the warranty covered, is to go through the installer (Empire)
* Salespeople not to be trusted (Not really surprising, but worth noting): Misrepresented strength of their products; suggested product was explicitly refuted by another of their salespeople as inappropriate for the location.

The full story:
In 2009, Empire Today installed carpet and sheet vinyl flooring for me. I was looking for something that would last for a while, so Empire (Salesman Frank) sold me on the sheet vinyl. He described it as "incredibly tough" and insisted that it would take almost a deliberate act to make a hole in it. He touted the 15 year warranty to prove it. Here we are, 5 and a half years later, and it is in terrible shape! Not only are there more than 7 places in the floor that just ripped up or apart from normal use, there are also massive warped bulges where any furniture sat, that won't go away. There is also a stain from water that cannot be cleaned up, which is specifically stated to be covered by the warranty. Most notably, there are the splits...in two locations, the material split apart for a foot and a half, in a perfectly straight line, almost like it was along a seam...but there is no visible seam there.

The floor has to be repaired or replaced. I called Empire's warranty department (on March 12th) and was promptly informed that none of it would be covered under warranty. She refused to send someone out to even look at the damage to assess whether it would be covered. But she did happily set up a time for repairmen to come out and repair the damage with the small amount of left-over material I had, which would cost me $175. I need it done, and it would be cheaper than replacing the floor, so I agreed. The repairmen come (who were fantastically courteous and seemingly competent), they took at look at the damage, photographed it, and stated that the damage not only could not be repaired because they would need a lot more material than I have, but that at least the splits and the warped bulges should not have happened with this material, and were not the result of misuse or abuse. And they noted the discoloration of the floor compared to the leftover material I have, was so extreme, I wouldn't want it put in. They also seemed surprised that the request for warranty coverage for that kind of damage was summarily dismissed without sending out someone to review said damage.

I already had an Empire salesman lined up for that Saturday, March 14th, to give me an estimate for replacing all my carpets. While he was there, I discussed the kitchen floor with him. He said he'd never seen damage like that, but noted that he had no say over whether warranties are honored. But he did give me a quote for a "better product," as he said that the floor that was installed never should have been recommended or sold for that room, which is also what the salesman for National Floors Direct said when I had them give me a quote for re-flooring and re-carpeting my house. Remember...this is the floor the Empire Today rep had to sell me on for its toughness, and I foolishly listened.

I tried to reach the customer service agent for a few days to discuss the issue, with little response. Finally, I got a hold of the salesman, who gave me the customer service manager's contact. After giving me a story that it would take her a while to get back to me because of folks on vacation, she said she could send me someone to look at the damage, for $75! I expressed concern about having to pay a company money to have them come look at damage for a warranty claim, when it was already clear that they would do whatever they could to avoid covering a claim. She said she would work on it and get back to me soon. TWO weeks later I finally got a response after inquiring again. This delay was particularly irksome, since I made the mistake of noting that I have other flooring I need to get done, and my quotes from other companies have a time-limit to their validity. I wholeheartedly believe the delay was in part to affect my business with the other companies.

The manager said they won't be able to help for a couple reasons.
1) "The age." Since they don't carry the material any longer, they can't replace or repair it. The age is

This company is very deceiving, dishonest, and totally bogus. They tried to sell me a product that is VERY inferior in quality at a price that is WAY too high for what it was. They are deceiving on many different levels. Told bold face lies. This is a company that I wish that I had been warned about.

The price was reasonable,the product and installation was excellent

Overall I am extremely disappointed with the entire flooring installation process from Empire Today.
We hired Empire to install new carpet and laminate flooring in our cabin in the Poconos. The cabin is about 1.5 hours from our house. The problems started during the laminate installation. We were told the installation would take 2 crews 1 day to complete and they would be done by 6pm. They end up sending 1 crew and didn't complete the job until almost midnight. We ended up staying over night which we were not planning on doing. Keep in mind we also had an 8-month old child at the time, so made it even more challenging.
A few weeks after the installation was complete we noticed areas where the laminate was bubbling up. A few areas were so bad the trim actually snapped away from the walls. I called Empire and scheduled to have someone come out to inspect it. Empire requires and initial scheduled inspection to verify if the damage was their fault or something else. This is the first time they canceled on me. After finally getting someone out to verify it was their fault I had to schedule another visit to actually get the work done. At 8am the day they were suppose to come fix the problems I get a call telling me they have to cancel the appointment because the material arrived that morning and was damaged. Why in the world would they have the material delivered the morning of the appointment? There are a million things that could go wrong from damaged product, to a late shipment, that would force them to cancel. So now Empire has canceled on me TWICE. 8-months after installation and we still have damaged floors and now I have to schedule another trip to the cabin to get the issue fixed. God only knows if they will show up next time.
My biggest problem with Empire is their scheduling and appointment process. They give you a call the morning of your appointment to tell you when they will be there. They could call you at 8am and tell you they won’t be there until 4pm, or maybe they will be there at 8am. For someone that is dealing with a location they don’t live in full time, this is a nightmare. I basically have to dedicate the entire day to this process. Having them cancel on me TWICE, after I was already at the cabin, was a complete waste of my time and money.

Empire today has installed carpet in my two bedroom. I thought it would take forever to make appointment and to have carpet soon. but everything went very smoothly and fast from making appointment and then sell person came to the house and then installing the carpet in all in all three areas I was very satisfied they were very professional everything was done in a timely way it was very fast and very quick and very professional I love the way they work together. I got my carpet in two days .
Well done.

Convient in house product review; measurments accurate (as compred to other national stores). Good prices; installation completed on time in a professional manner; high quality product.

The Contractor that came to do the job was gone for more than 4 hours on the first day. Plus, he took a 2 hour lunch break. When he returned he stated that he had to go to a warehouse in Houston for materials. He blamed Empire for this. Empire personal blamed him. On the second day, he ran out of flooring. A 1 day job has taken 5 days to complete. He stated he'd come back on Monday. On Monday I was told that my flooring had to be ordered and couldn't be installed until Tuesday. When you call to complain, no one can help (only a supervisor). Plus, they don't document everything you report. I had complaints from the first day of service. A General Manager was supposed to call back about a refund. As of the 4th day, he still hasn't returned my call.