California Nails

I have not had a good experience with Empire Flooring. Originally received a quote to carpet 3 bedrooms and a great room. Advised them I would be pricing shopping for comparison. Received a call from "corporate" with a considerably lower quote. I agreed at that rate and when they sent the salesmen back out to my house would not honor the new quote. I called multiple times over the next 2 weeks to rectify and was always told someone would call me back the next day and never received a call back. Ultimately got someone to assist me and settled on another quote (in between the 2 already given to me). They arrive at my house to install the carpet with a lower grade carpet and not what I ordered

On Monday (13 Oct) sales agent shows up for scheduled appointment and complete measuring and estimate. I inform him that I need to look at finances to make sure I can pay in cash should I accept the quote. I provided $50 good faith deposit to hold quote and offered discounts with tentative installation beginning after 1 Nov 14. I was also told I could cancel anytime up to the time the installers showed up at my door. Late Monday evening a section of ceiling fell from my home office due to long-term undetected water leak. My insurance deductible to fix this and other damage is going to take a big chunk of the cash that was to be used on new flooring. I called the sales rep and explained that the flooring needs were on indefinite hold and that I was cancelling. I was told by him that he would tear up the deposit check. Today, 17 Oct, my bank informs me the check has been cashed. Called Empire Today to find out why the check was cashed when I was told it would be “torn up.” I was told that sales agents deposit all checks immediately and should not have been told differently and was then forwarded to the refunds/cancellation department where I was grilled on why I had the estimate done in the first place; told we can just delay you installation, and again asked why I bothered spending the time to request an estimate. I stopped the representative at that point and explained that I no longer wanted their service, that I had been assured cancellation was no problem and I wanted my deposit back. I was placed on hold for about two minutes. When the agent came back on instead of telling me the request had been cancelled, I was offered an $800 credit to go ahead and get my flooring installed. Me response, was, “look, I just want to cancel and get my money back.” I also told the representative I was sure he did not want this call showing up on You Tube because of the stalling tactic Empire Today was using against me. I was placed on hold for another two to three minutes. The agent finally came back on line and gave me my confirmation number for the cancellation and told me my refund would come in 15 days. The clock has started. I will still need flooring in the near future but will take my business elsewhere now.

I recently had laminate floors installed and I am very pleased with the material and installation of the product.

I have just had Empire Today install carpeting throughout my entire first floor, and I am so pleased with the whole experience. The Sales associate was very knowledgeable and the installation team was very professional. I love my new carpet and everything the sales associate said about the stain resistant quality is true, my dog got sick and left a few stains on my new carpet, but I followed the cleaning process for stain removal that they provided and all the stains came out and my carpet looks perfect. I would recommend Empire Today to everyone because they are truly a company that cares about your needs. I especially like the at home service so I can see the samples inside of my home so that I can make the right choice.

Our experience with Empire Today was very positive, from the time we made the call to schedule an appointment, all the way through to the completed installation. The scheduling person was very courteous, and explained the process in complete detail, and gave us confirmation of our appointment date and time. The flooring consultant who came to our home was also very courteous, arrived on time, listened carefully to what we wanted to do (replace carpet with LVP in 2 bedrooms), advised us on how the process would go. presented options to us for removal of the carpet and replacement of the base molding. He was very thorough and not one time in the process did we feel pressured.
The installation team also was very courteous, arrived on time, showed proper concern for what we were having done and in making sure no walls or adjoining floors were damaged. The installation went perfectly, and our bedrooms look fantastic with the new LVP installed.

Had new laminate flooring installed throughout common areas in the home. The project was completed beyond my expectations with my product of choice. BEAUTIFUL!! I have used Empire before, and will continue to be a customer in the future.

Excellent service from sales to install. Highly recommend Empire for flooring and carpet.

Overall my experience with Empire was favorable. However, I did not like the practice of having to pay before the job was completed. Full payment is expected when the installers arrive. Also, you do not know who the installers are until the day of...NOT GOOD. The installers were not wearing anything to identify themselves as being associated with Empire. However, they were quite courteous and very respectful of my home. Fortunately, everything turned out well and the carpet looks great.

Just had carpeting installed. Very pleased with every aspect.

Worst customer service of my life. Booked an appointment online and received a call day of appointment to reschedule. Appointment was rescheduled and on day of 2ND appointment received a call to reschedule. Appointment was rescheduled a 3RD time and a half-hour before the two hour arrival window appointment was canceled. Each time I asked to speak to a Sales Manager but none available. Even the rep on the phone was mortified. I will not call again.

I scheduled an in-home estimate for Feb. 22 on Feb. 15. On Feb. 20 I received an email and phone call both confirming the appointment. On Feb. 22, no one showed up and no one called (they were supposed to be there between 9 & 11 am). At 11:30 I called and was put on hold while they called the person who was supposed to show up. Apparently, he was running behind and then decided to just not show up at all since he was running late and this would cause all of his appointments to be late. I rescheduled for the next day between 1 & 3. Again, no one showed up. I'm not sure how people cal trust this company to show up an install flooring when their sales people take it upon themselves to decide not to show up at all for estimates. I am beyond livid at this point and will be taking my business elsewhere, as I suggest ever other single person out there does. I understand life happens and things come up, but for two days in a row to be a no call no show is completely unacceptable. No idea how they are still in business with those practices.

Empire came to my house on May 11th & sold me on a laminate flooring and said it would take "3-4 days to complete". What a bunch of BS that was!. The job started as scheduled on 6-1 as we agreed upon. Today is 6-12 and the job is still not done. The installation was supposed to be complete by 6-4 but a under order or under shipping of the trim was placed therefore the job was incomplete. The installation supervisor assured me they would get the materials ordered so they could return on Friday 6-5 to complete. On top of that, a over order of the laminate was sent and now I'm stuck with 8 unopened boxes that I guess Empire expects me to pay for!. Friday 6-5 came and went with no installers or phone call what so ever to say why no one was coming. After making calls to Empire's so called top notch customer service, all I got was "we will make some calls & try to find out what happened". By Friday night no response or answer was giving to me. First t

Everything from beginning to end was excellent.

By far the worst service I have ever encountered. I had an important scheduled for Tuesday 04/27 between 3-5. I received a call on that Tuesday TEN minutes prior to when they are supposed to be there, to tell me they aren't coming. I was very upset because I had to miss work to make this appointment. After finally accepting it, I rescheduled that next day. Wed 04/28 between 3-5. I advised the rep that I needed to leave around 5 and to make sure the rep got here as close to 3 as possible. I advised that they were inconveniencing me and that it's important someone get's here as close to 3. So that Wednesday I receive a call a little after 3 to tell me that the rep wouldn't be there at 3, they are finishing up a job. Around 4 they called me back to tell me they rep couldn't come. I was livid! Not only once did they screw me, but now twice. There excuse was that they shouldn't guarantee a time to someone. At well it's one thing to not be able to make it at 3 but AGAIN, for the SECOND DAY, you can't even make it between the allotted time given to me. I advised them how upset I was and how much they have inconvenienced me and they had NO remorse what so ever. They didn't care that this not only happened once but this happened twice, the VERY NEXT DAY! I was beyond angry. I asked for a manager, who was nothing but unprofessional. His advice to me was to call the sales rep and ask when he could get here. THAT IS NOT MY JOB! I was told on Tuesday that the rep would be here as close to 3 as possible due to what happened. not only could he not get here at 3 but he couldn't even get here when he was supposed too. I have never received such horrible customer service. They did not care if they lose business and they did not care about customer satisfaction. Of course I asked for a customer complaint line and of course they didn't have one. Worst company ever! I understand stuff happens which is why I became understanding on Tuesday and just reschedule but the fact that it happened twice, back to back is uncalled for. They really show that big companies only care about the bottom line and could not give two cares in the world about their customers. The "manager" told me the sales rep was last to his previous calls which is why he couldn't get to mine. I was told that I was listed as a priority but they don't the dispatching and that they can't not help it where he goes first. I have a small townhouse that needed measured. I still can't believe how they handled my call and how they couldn't care they lost my business.

Beware! If you are trying to resolve an issue with this company -After 1 hour and 7 minutes on hold (I assume they were hoping I would hang up and go away) on their 1-800 number I got no satisfaction. It is an endless loop of phone tree pass offs. Absolutely the worst customer service I have encountered in any business. No one has a direct phone number, no one can be reached, you are invisible as soon as the salesmen leaves your house. In my opinion a dirt floor would be preferred to trying to work with Empire.

The sales rep was very knowledgeable friendly and respectful. Gave us a good timeline when scheduling the appointment. The crew that came out to install the floor did an excellent job I would definitely have them back, we love our new LVP floor!

Nightmare, Nightmare cancelled appointment don't return phone calls, still owe me money but they don't care. Called numerous times no call back

After signing the contract for an entire house full of new carpet, I started seeing bad reviews about Empire Today. I contacted our salesman to let him know that I was concerned. He reassured me that the work would be done perfectly. Sure enough, the morning of the installation, four men arrived at the appointed time. They worked hard, were very thorough, were very respectful of our home and belongings. They completed our entire house in one day, and we are very happy. We tipped each of the workers to show them our appreciation. I would purchase carpet through Empire again.

I had my flooring done by company, from beginning I noticed gap between wood flooring. They did a lousy job and I just hired private inspector so I can take them to small business court. Wasted my money spend 5000 grand and need to replace it.

Great experience! I am sooo happy with my carpet!