California Nails

Just wanted to say I was completely satisfied with my Empire Carpet experience. They havea Great professional team.

Empire Today did a fantastic job installing my new carpet. Their workers were professional and did an excellent job not only installing my carpet but taking care of my personal property.

I love my new floors!! The installation team was wonderful. They were very considerate of me, my home and my furniture. Chico was the lead for the installation team.

Sales person and installers were excellent! Knowledgeable and professional.

I had vinyl floors installed in my closet about 6 months ago. I am currently moving and have noticed that there is damage to the closet contents, specifically framed art that I had stored in the closet. It appears that the frames must have fallen from the shelves during the installation of the flooring and the installer did not tell me about this.There is about $1200 worth of damage (this estimate is based on the cost of the framing that was done in 2004).

Excellent job on my vinyl and carpet job.

We had our flooring done in our kitchen/dining room yesterday and the workers not only broke our dishwasher (it leaks like sieve now), but they decided to leave a container that holds pesticides (the one that poisons mice) on our kitchen counter where we prepare our food, not to mention we have 2 small children in the house! I called costumer service immediately and they said someone would respond within 24 hours. It's been 25 hours and no response. DO NOT DO BUSINESS WITH EMPIRE TODAY!!!

Everything went as planned. Very happy with the product and service

CUSTOMER BEWARE[redacted]DO NOT GIVE THIS BUSINESS YOUR CREDIT/DEBIT CARD INFORMATION[redacted]. Sales rep made critical errors in calculating sq ftg and cost, thereby changing the cost of the original contract we made on 8/20/15. Once it was known by Empire Today that the contract we signed had factual errors in that contract, that contract was void. Once we stated we would not be accepting the new, far more expensive contract (a dodgy sales tactic) we ended our business with Empire Today on 8/24/15. However, that did not stop Empire from stealing our deposit money from our account that same day and they have kept that stolen money for more than 2 weeks. I have made 3 refund attempts. BEWARE!!!!

My wife and I have used Empire three times over the last 10 years, two times in the last 2 years, for carpet or flooring in our home, my mother-in-law's, and my dad's. Each time, their service, product, and installation was excellent. From the sale's person to the installers, they were all professional and neat, and they performed next-day installation.

I would highly recommend hiring empire for all your flooring needs. They installed laminate flooring for me in 6hrs. I went from a smelly carpet to a beautiful floor the very next day from making the decision to have it done. You can actually talk to people if you have any problems and you have your own representative to contact if you have any concerns. They may have been a little higher than most but you get what you pay for. Plus I have 4 years in which to pay for it at only 10% interest.

With Empire Today I have had the best laid carpet in my house since I have lived
here they put in the carpet on a timely manor I have been telling everyone about my
experience with Empire Today they moved my furnature and they took time in putting the carpet into my home I will tell all my friends where to get carpet that they
put it in with no problem I like Empire Today they took the old carpet away and I didn't have to ask for their help in getting rid of the old for the new

Still have not received a return call from the local Empire office which was supposed to have been completed by end of business yesterday (12/22/15) according to the customer service representative. Also, still haven't received a return call from Seattle installation manager, Robert [redacted], after I left 2 voice messages.
My carpet appears to be poorly installed. Some corners and edges appear sloppy, loose, and some of the floor is uneven.
The installers do NOT call prior to arrival and actually showed up 3 hours before the time window I was given by the Empire office that morning. After I rushed over to the job site, the installers were no longer there and I had to wait for their return. They also could not communicate with me because of their poor English skills. They were unable to follow simple directions to the back of the building and could not explain to me what they did at the end of the job. When they called to tell me they were done, the installer wanted to leave before I returned to check their work or sign the completion paperwork. My walls were also scratched and there is a new dent in the wall.
I can't believe Empire is accredited by the Revdex.com. Terrible customer service.
It makes NO sense that they hire contractors who can barely understand or speak English. How are they supposed to communicate with customers beyond "this is the carpet guy", "we are at the front", and " we are done"?

Stay Away from this country, they ARE CROOKS.
Sales Rep Jay [redacted] came to our home to measure for a bedroom carpet job. Measured 181 square feet. After viewing samples we found one that we liked. Jay ordered and scheduled the install date for 9-15-16.
Was called by the installer Mike at we settled on 1:00PM on 9-15-16. (do have copy of contract if you need it) Installers arrived. He walked in. Did not introduce the other man with hi. Mike was rude, and unprofessional. Mike walked into the room he did a measure, and said to us, the measurements were correct by Jay. He than walked out and measured the carpet in his truck. My husband was there and he noticed that the carpet he was measuring was not the carpet we ordered. B
e careful when ordering, keep the sample of your purchase. Many internet complaints state they do switch the carpet.
Mike than stated that carpet was not the right size. He came back in, I asked him to wait until I called the 800 number, and he said no. Than asked me if I wanted my furniture back. He was in a hurry. I replied to him, to wait, he than turned and left
I called the 800 number and was connected to the head installation coordinator. His name was Porsirio(sp). His accent was so bad I could not understand him. Another frustration to add to the already existing frustration. Their whole call center that supports Customers is located in Texas, and filled with [redacted] workers. He said he would call Jay..and call me back. I waited 2 hours did not here from him so I called him back. He said that there was a system error, and that is why the mistakes took place. Which I do not believe
At 4 that afternoon Jay shows up. He said he wasted NO time in going right to the top when he heard about the errors. He said he would be talking to Steve(some big shot in Tampa) and call me back. I have not received a call from either Steve or Jay [redacted] since 9-15-16. I called 800 # three more times and asked them to page Jay, they said they did, and they also said his phone was OFF. The disrespect, unprofessionalism and sheer dishonesty they have treated us during this experience is what I have read about over and over again on the internet. On Monday 9-19-2016 I canceled the install by calling the 800 #. Ref. in 7 t0 10 days. If they do not respond in that timeframe, my next step is legal action.

On Wednesday March 16th, 2016, I had an appointment with a representative from Empire Today scheduled from 7pm-9pm. My neighbor told me he came over around 3pm which I found to be odd. At any rate he called me and came over some time after 8pm. First thing he asked when I opened the door was to use my restroom. I felt slightly uneasy since he had to pass a Del Taco, Taco Bell and Subway to get to my house from one direction from the North was Carl's Jr and from the east was Burger King. At any rate, I was in the middle of cleaning my house. I had just finished cleaning the restroom and only needed to mop. Once he got out of the restroom
he said, "I cleaned up after myself." I thought the comment was strange but I said, "ok." Well, he left around 9:45pm and I drove off to Home Depot before they closed at 10pm. When I returned home I did not go back into that restroom. The next day I went in there to mop and my personal items were on the counter. My toothpaste was out and a paper towel. I was totally flabbergasted. I called the next day to make a complaint and I was told that I would be compensated for my tooth paste and toothbrushes and the man's manger would be made aware of the situation. I don't want anyone to be fired but I want them to know that it is never ok to go into someone's cabinet. As of today I have yet to be compensated.

We appreciate the customer contacting us regarding their concerns.
face="Calibri">The invoice was forwarded to the customer on Monday January 30th, and the customer advised that the discount had been applied to the order previously.

Extremely happy with all aspects of the sales and installation process

Fantastic Sales Associate. Super quick installation with no issues so far post-install. Overall a great experience.... Professional.

We are extremely pleased with the quality of our new carpet as well as the installation. The price seemed fair as well.

I had floors put down in my whole house with Empire. told me that they would tack up all the old flooring and put screws to stop the floors from squeaking but it would be a added cost. OK, they came in to put the floors down, I come home start looking over what they have done, I asked did you put screws down NO. Why not I paid for you to do that got no answer for him or is manger, Then I see that the floor in the Kitchen is higher than the living room. I ask did you pull up the floors in the kitchen NO. Two mouths of calling, taking to God knows how many people and lying salesman that came down two different times. Want get it to that. Thought I had it fixed just to have the guys they sent down to fix all of this to tell me that they would not do it and left, really come on so I call and asked if you want fix it than just give me the coast of the floor not coming up and not butting the screws. They told me they would not be able to do that either, WTF. And now some of the laminate flooring in the kitchen is buckling so now I will have to see if I can get that fixed or if I am SOL.