Capital One Financial Corporation

Review: That I know of I have no business with Capital One. However Capital One continues to send me mail asking me to become a customer. In addition to asking me to become a customer. They send the same application to my address[redacted] but listed to "[redacted] That is a fictitious name. In fact it seems like you purchased information from [redacted] and the contacted me to become a customer with you. The reason I say this is because every fiction card I had with [redacted], you would send an invite to. Please take me off of your list. I have go to your company website about privacy and it is unclear who to contact.My complaint concerns: OtherDesired Settlement: Please take me off your solicitation list. I would request you do an address search on me, [redacted] and remove any mailing you are mailing to that list. I thank you kindly.

Business

Response:

Capital One received this complaint and corresponded directly with our customer to resolve the matter.

Consumer

Response:

I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Provide details of why you are not satisfied with this resolution.]

Regards,

Hello, I have submitted a complaint against Capital One for this same reason in the past and received a letter from Capital One stating they had resolved the issue and it would not happen again. Yet it continues to happen. I primarily use my American Express Card and on that account I have additional cards. I use to work for [redacted] so I added additional cards so I could help others add additional cards. So I added [redacted] to my account, which is my first and middle name with my last name missing. Some how Capital One got info from [redacted], which is highly upsetting in my opinion. I still get card offers from Capital one in the name of [redacted]Capital One please take me off your solicitation list. I kindly ask you to do this. If you need to call me to obtain my information so you may complete this request please feel free to call me.

Review: I sent Capitol One Services, Inc. a deposit to open a debit card account in December of 2012. I have also paid a membership fee. They have failed to activate my card. They have requested documents for proof of ownership of the account I sent the deposit from. I have faxed this information to them 3 times. The first two times they denied receiving it. The third time they said that they received the paperwork and would call me back within 24-48 hours. A month later I called and received the same reply, that they would process the paperwork and call me back in 24-48 hours. It has been another month and I've had no response other than automated billing notices. In the several phone calls I've made they said they would reverse the membership fee's that I've already paid, since I have not had access to my account. I have not received any money back, my card is still not active, and they are billing me for a yearly membership fee and adding late fees.Desired Settlement: I would like all deposits back and my account to be closed.

Business

Response:

Capital One received this complaint and corresponded directly with our customer to resolve the matter.

Consumer

Response:

I have reviewed the offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I have provided Capitol One with my information 4 times and have had no resolution. I just end up wasting an hour of my time each time I address this concern with them.

Review: THIS COMPANY CHARGED ME A "ACTIVATION FEE AND A PERSONAL ACCT PROTECTION FEE" WITHOUT TELL ME ABOUT THESE FEES PRIOR TO STARTING THE SERVICE. NO LETTER, E-MAIL OR PHONE CALL WAS GIVEN TO ME TO TELL ME ABOUT THESE CHARGES. ACTIVATION FEE: $74.00 / P.A.P. FEE: $5.36. I BELIEVE THIS IS A VIOLATION OF "[redacted]". IF I HAD BEEN INFORMED THAT THESE FEES WOULD ACCURE, I WOULD NOT HAVE ACTIVATED THE CREDIT CARD SERVICE. YOUR ASSISTANCE IN THIS MATTER WILL BE GREATLY APPRECIATED. THANK YOU.Desired Settlement: THIS COMPANY NEEDS TO BE OFFICIALLY INFORMED OF THIS VIOLATION AND A REFUND TO MY CREDIT CARD.

Business

Response:

Capital One received this complaint and corresponded directly with our customer to resolve the matter.

I am a long time holder of a Capital One Credit Card. Recently I found a 141.97 charge to my card by [redacted] Magazine. Upon calling the magazine vendor they claimed that I agreed to an automatic renewal as part of my previous subscription. I am sure buried in the endless fine print they likely had this self-serving clause.
Since my last renewal of the magazine, my credit card number has changed twice due to the rampant fraud the industry has to cope with. What I find disturbing is that Capital One allowed [redacted] Magazine to get my NEW credit card number without notifying me! I feel they failed to provide a basic fiduciary relationship with me and apparently choose to prioritize the interest of a magazine vendor over our long term financial relationship.
I wonder how many of these charges go through without credit card holders knowledge? I also wonder if this is standard operation procedures within this segment of the financial service industry and if indeed the problem is systemic? Is it possible to find a credit card company who will protect my interest?
My experiences with Capital One have been positive until I discovered this policy.
Thank-you for your time.

Review: I've had issues on numerous occassions with being charged late fees even after my payment has been processed with Capital One. I show on my bank account that the April payment was processed and deducted from my account. I called customer service in April because I was charged a late fee after I had already made my payment. They assured me that my payment was received and that the late fee would be removed. I called today and spoke with someone who stated that my payment from April was not recieved so my payment for May would be 50 dollars, and that I still owe 15 dollars to get my account to a current standing. I asked the representative if my payment was never recieved then why was the late fee credited back to my account in April and she was just as confused as I was and could not give me an explanation. I then asked why hadn't anyone called, mailed or emailed me to notfiy me of my payment not being received. Its now May and I had to call and find this out on my own. She stated that since I chose to go paperless that it is on me to figure thisout. This has been an ongoing thing. Every month I've had to call and correct something with my account. I spoke with two diferent people and they then wanted to transfer me to another and no one was helping me in anyway.Complaint concerns: a Credit CardDesired Settlement: I need Capital One to get a hold on my account, process my payemtns and have better communication. This is my first credit card and it has not been a good experience.

Business

Response:

Capital One received this complaint and corresponded directly with our customer to resolve the matter.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]

I have reviewed the offer made by the business in reference to complaint ID [redacted]. While I do not find that this resolution would be satisfactory to me, I am going to close the complaint. I look forward to zeroing out my balances and closing both accounts with Capital One. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted].

Regards,

Review: I contacted capital one and set up automatic payments on the account. I was told that my credit report would be updated and that I would get something in the mail saying this. I never got anything in the mail and it is still showing as unpaid and in collections on my credit report. It does not state that I am making payments per my agreement.My complaint concerns: a Credit CardDesired Settlement: I want my credit report updated that I am paying the account, and when the account is paid in full I want the collection and false negative information along with all the account information removed from my credit report.

Business

Response:

Capital One received this complaint and corresponded directly with our customer to resolve the matter.

Review: I feel that I am being taken advantage of by Capital One Auto. There are numerous miscellaneous fees on my account that do not add up. I don't understand how I am over 30 days late on my account when I have been making payments every month. Every attempt I have made via email, phone and mail to get answers has been unsuccessful.My complaint concerns: an Auto LoanDesired Settlement: I would like a FULL explanation of the charges, broken down and the late/unnecessary charges removed.

Business

Response:

Capital One received this complaint and corresponded directly with our customer to resolve the matter.

Review: I was talking with a customer service representative about my credit card increase that I sent in and I asked why it is taking so long. When I did it online it said 10 days, when I called in she said 12 days, I think what it says online should be honored until it is updated. I feel I got no help for my problem or any of my questions answered. Is there no faster process of handling credit line payment increases? I was very unhappy with the service I was provided.Complaint concerns: a Credit CardDesired Settlement: I would like my money on my card in the allotted time that the online service said it would be on there.

Business

Response:

Capital One received this complaint and corresponded directly with our customer to resolve the matter.

Review: I have 2 credit cards with capital one. My husband underwent several surgeries in the past 2 years and his lack of unemployment has caused me to fall behind on my bills. I received an e-mail from capital one that said that I had to make a payment or the account would be terminated. I contacted capital one to set-up a payment arrangement for both cards. The representative told me the amount I had to pay and I told her that I could not afford it so we lowered the amount to $50 bi-weekly. She stated that this would not clear up the balance but I told her since she could only schedule the 1st 3 payments, that I would schedule the rest on my own so I can make sure I am in good standing. I honored my end and when I went to schedule my payments, I saw that one of my cards stated "restricted." I called capital one to inquire and they said since I did not fulfill the amount, the account was restricted. I explained that I did have an available credit and that I did keep the promise on my end to continue the payments. I asked if the restriction could be lifted and the person said no. I then asked to speak to a supervisor who told me that the account may or may not be lifted off of restriction and I just have to keep checking back. The level of service I received for a legitimate concern that I was trying to get assistance on was ridiculous as no one could tell me anything. Then, I was finally told that it was because I did not may the minimum that they wanted me to pay when I originally set up the payment arrangement. The first representative never told me that the account would be restricted or I would have tried to figure something else out. I was told that I could cancel the card and keep paying it and then apply for a new card. In addition, I was assessed a service fee for an account that capital one restricted which I cannot understand what service they are offering me except for not being understanding when people fall on hard times.Desired Settlement: I am requesting that my account be re-instated under the agreement that I will continue my $50 bi-weekly payments and the service fee be reversed.

Business

Response:

Capital One received this complaint and corresponded directly with our customer to resolve the matter.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]

I have reviewed the offer made by the business in reference to complaint ID[redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted].

Regards,

Review: I started having a problem about a month ago, I was told I needed to send in my bank statement, social, and drivers license. I was told this was because of some fraud mess. It was aggravating to say the least. I fax these items over, and got a fax confirmation. Then I mailed the same documents to the address the representative gave to me. The next week my card showed up in the mail. Since Thursday I have been though so much crap trying to activate my card ending inI started having a problem about a month ago, I was told I needed to send in my bank statement, social, and drivers license. I was told this was because of some fraud mess. It was aggravating to say the least. I fax these items over, and got a fax confirmation. Then I mailed the same documents to the address the representative gave to me. After that horrible ordeal my card shows up finally.

I was told and promised by a manager that, the fraud security situation, was over and I would not have to go though it again. But that was a lie. Since Thursday I have been though so much crap trying to activate my card ending in [redacted]. I have called 6 times now and been told something different each and every time. I hate your company, you do not serve the customer! I was told on 6/30/16 that there has been fraud on my account. Yet Is was never given any transaction, no amount, no date nothing. No details, all I have is you bow guarding me from my accounts. This doesn't make any sense.

So on the day above I was sent a link, and told to send the documents for a 3rd time now. Which I have done, to verify my info. I have done this, but they say it's not good enough, I have verified everything you have asked me for, and given what you have asked. Then I'm told send more information, which I did via the link for a 4th time. Today is Tuesday, I was promised my card would be activated within 72 hours, it has been well over 72 hours and still not a working card. This angers me, that each time I call, I am asked for more infoMy complaint concerns: a Credit CardDesired Settlement: Then I'm told send more information, which I did via the link for a 4th time. I was told by 3 reps that you didn't get the fax, nor the snail mail with my documents, that have my vital information in them. I was actually told by one rep that I sent documents to someone else and not Capital One, making it appear that I was crazy when I had sent these documents to you 800 facts and the address the other representative gave.

Today is Tuesday, I was promised my card would be activated within 72 hours, it has been well over 72 hours and still not a working card. This angers me, that each time I call, I am asked for more and different information then the first time. All you do is lie, remove this damn fraud freeze from my accounts today or face a law suit. I tired of the games. I will not send anymore documents. Clear this up right away.

Business

Response:

Capital One received this complaint and corresponded directly with our customer to resolve the matter.

Consumer

Response:

I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

An apology does not make up for all the bs and time. It's like the company has intentionally hired a lot of is that can't resolve a thing! How can this fraud mess just appear out of thin air? You don't even have an explanation for it. On top of this as a result of the games you have played I won't get my full 9 months of 0% interest. This needs to be altered without anymore excuses. I just activated my card. I'm highly upset and disgusted. You need destroy my personal documents I sent in, as they have sensitive information on them.

Regards,

Consumer

Response:

I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

An apology does not make up for all the bs and time. It's like the company has intentionally hired a lot of is that can't resolve a thing! How can this fraud mess just appear out of thin air? You don't even have an explanation for it. On top of this as a result of the games you have played I won't get my full 9 months of 0% interest. This needs to be altered without anymore excuses. I just activated my card. I'm highly upset and disgusted. You need destroy my personal documents I sent in, as they have sensitive information on them.

Regards,

Review: [redacted]/Capital One sent a letter enclosed, stating there will give out [redacted] & other private information of mine that could & will cause ID theft I called them and cancelled my card and told them not to give out my [redacted] or anything else. They laughed at me and told me that they have the right and I could not do anything about it. I recorded the phone call (see complaint online).Desired Settlement: To make them not give out my "info" and if they do? Then make them pay for the damages.

Business

Response:

Capital One received this complaint and corresponded directly with our customer to resolve the matter.

Review: My Credit Card was stolen in August 2013 ... Iwas on the metro bus sitting down I was checking my purse for something and set my little coin purse that had the credit card every thing I had was in it. so I had to renew every thing to. getting back to the bus just when I thought I had everything in my purse I had a coffee in my had and I took out my coin purse to purse so that I could get a water while I was going to wait for another bus. but before I got off the bus coffee in hand and then I set my coin purse down beside me on the seat my stop had to get off the bus so I still had coffee in hand I got off walked over to the garbage can and then realized my coin purse was gone I then looked for it in the garbage was not there went back on the same bus I was just on looked where I was sitting it was not there I even got the bus driver looking for it he closed the doors so no one could get on while we looked.now I knew it was stolen the bus driver gave me his number and which bus it was stolen from.he said to call metro police.when I got off the bus an officer was standing by so I asked the officer if I should file he told me to report to the company first.I then called capital one and told them just what I told here in this letter. I asked for a replacement a new card because this card was stolen. and it was never acitvated so I replace the one that was stolen I never charged any thing on it.so then after I was told that I would get a new card I waited a number of weeks thing any day now it will be here never came but how ever I must have gotten a new card but I never got a new card. but I did get a new card statement with acct number new so during all this weeks a month goes by no new card, but capitalone made sure to call wanting fees charging me to have a card that I never used twice I tried to actavite it never was actvated because of the fee for just having it is why all the fees it was ownly $ 25 at the time so each time I said I would pay it I never could send the money I never got enough to pay it.they just keep charging me..so now when I talk to the I finally pay off what was owed I paid 163.90 I would like to get my money back on my credit card please.. I feel that I was ripped off because I never got a chance to get my new card or charge any thing on the card that was stolen I paid fees and never was able to use any card the stolen when I got that one it was never actavated and the replaced one I never got so why should capitalone keep my $ 163.90 That's just not wright.

Business

Response:

Capital One received this complaint and corresponded directly with our customer to resolve the matter.

Review: I presented a check in the amount of $2610.32 on 7/3/13 for services from the capitalone convenience checks, didn't receive the services have contacted capitalone to reverse the charges, one representative told me they would honor the request and didn't, I called back a few months later and another proceeded to write his interpretation of the matter and assured me that he would reverse approximately $895 of the charges, today I called another representative told me there is nothing to be done and if I want I can just not use capitalone again. Three different representatives three different response and still no resolution. The company that received the check is no longer contactable so capitalone is the only recourse and I believe if the first representative told me she would reverse the charges then capital one should honor that requestDesired Settlement: I would like capitalone to reverse the charges of $2610.32 has initially promised

Business

Response:

Capital One received this complaint and corresponded directly with our customer to resolve the matter.

Consumer

Response:

I have reviewed the offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.

Review: I obtained a Capital One Secured Card to make my car payment. Then I found out that I could only make my payments using my checking account or send a money gram. I tried to send a money gram with my Capital One card and could not unless I had a pin for my Capital One card. I called Capital One set up a pin number on the card, Then I tried to send a money gram again using my Capital One card, this time I was told that the card was coming up as credit only. I tried 24 hours later and was told the same thing. I called Capital One Customer service, explained that I need the money to make my car payment and was told that I could only get $100.00 in cash off my card. My available Balance At that time was $488.00. explained that I needed the balance to make my car payment and was told by the customer service rep. that there was nothing they could do to help me. By this time my car payment is late and I had to wait until I got two more pay checks before I could make it. Mean while I tried using the Capital One Card to purchase other things only to have the card declined. I went on line to check my balance and there was a notice posted in red that my next payment was due June 5 and this payment past due, even thought the due date was not here yet. The payments for the card were on automatic electronic deduction from my checking account, and they had just received a payment. I called Customer Service and was told that they could not explain what was going on with my account. A week later I decided to call and close my account. This was a Secured Card, I had deposited $661.00 on to the card. The rep that closed the account told me to call back in 3 business days and request the remaining balance of $487.15 be sent to me and this would speed up the process of getting my remaining balance back. I did and was told that they could not send me my balance until the account cleared and it was showing that my payment was pass due. I pointed out to the person that a payment was just made and that online it was showing that my next payment due in June was showing past due and it was not June yet. They could not explain this and would only tell me that I could not get my money back once the account cleared. I called again and got an automated message that it would be 60 to 90 days before I received my money. $487.15. I got this card to make my car payments and the only thing I have got is a headache and the runaround from customer service. This was a Secured card not a credit card. I had deposited cash on to the card for a specific reason and was not able to access the money when I needed it. If I cannot use the card when I need it why have the card ? It did not take them a long time to make withdrawals from my checking account. Why do I have to wait so long to receive money that is mine?Desired Settlement: My Credit rating not Affected by this and My money refunded, $487.15 with out any hassles.

Business

Response:

Capital One received this complaint and corresponded directly with our customer to resolve the matter.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]

I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted].

Regards,

Review: To whom it may concern,

I am a very dissatisfied customer of capital one credit card. I have been dealing with a case to resolve my fraud. I have been given a fraud specialist, Edwardo, whom I have called every month, several times a month since December to clear the fraud case. Edwardo has cleared all of the fees associated with the fraud case although the interest charges and late fees still remain on my credit card. I have asked him over and over for those fees to be removed as those charges were removed with the fraud case and [redacted] case number #[redacted] I have detective [redacted] of the [redacted] police working on this case. The fraud has been cleared but not the late fees or the interest charges. This is why for now six months I have been leaving messages for Edwardo to clear the fees. I leave him messages to ask for a return call back, yet haven't received one for over two months. I call the 1-800-capital one number and they say he is still working on the case. Yet, my credit is being affected and Edwardo and/or capital one isn't communicating with me what's going on with the remaining balance. I have gotten an email that my credit score increased due to zero late payments, but yet on the capital one website it says I have now 5 late payments although under ALL months the fraudulent case is still being investigated per the [redacted] service line calls. I have gotten no communication or understanding why there is over $1700 balance of late fees from a fraudulent case.My complaint concerns: a Credit CardDesired Settlement: I have been asking for all remaining balances to become zero. All of the current fees are interest charges from money advances that was cleared by Edwardo from Capitoline that he declared fraudulent after looking into my case. I also need Capitoline to send information for ZERO late payments to the credit bureaus so that my credit isn't being affected by this awful credit card company that isn't communicating with me. I want a call back to explain what is going on and why I have had to wait now 6 months for this to get resolved. I tried to be patient and call and give capital one time to look into the situation, but now I am beyond angry and not understanding what is going on. Please help!!!

Business

Response:

Capital One received this complaint and corresponded directly with our customer to resolve the matter.

Review: We're trying to access a checking account we opened five years ago but you refuse to grant us access to the account, despite us having all our credentials. Previously we were able to access the account, but you would not allow us to withdraw our OWN money out of the account! What kind of a bank does this??? And now you've gone and locked down our account for no reason, and we have $300+ just sitting in there that we want to take out so we can be done with you and your awful service.

Instead, you're making my father call when he's not even located in the US anymore. Does he really need to deal with the time difference and the hassle of making a long distance call when we just want to take our own money out? What kind of a bank does this to its own customer? A horrible bank like you that's who.

All we're trying to do is access to the account so we can transfer the money back to THE SAME ACCOUNT that we used to transfer the money in in the first place. We're not trying to withdraw it at the ATM or even transfer it to a different account, so we don't even know what the problem is in the first place. Basically as soon as this account was created and we stupidly transferred the money in, it was locked and we were unable to withdraw or transfer the money out again. Seriously outrageous.My complaint concerns: a Banking Account (Checking)Desired Settlement: LET US WITHDRAW OUR OWN MONEY!!!!

Business

Response:

Capital One received this complaint and corresponded directly with our customer to resolve the matter.

Consumer

Response:

I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Seriously, I don't understand why they make it so difficult to close an account and why they're making us go through all this trouble. No we do not accept their response, and we want to get our [redacted] money back!!

Regards,

Review: Capital one has sent me a bill for a credit card I did not ask for. There is a fee to have a credit card and I tried to cancel or stop this bill from proceeding. I was unable to get the card cancelled A supervisor([redacted]) SAID I NEED TO GIVE THEM MORE INFORMATION I VERIFIED MY ADDRESS NAME PARTIAL SOCIAL,still would not cancel the card. what can be done to stop this card company to start credit cards in peoples names with out there consent?Desired Settlement: cancel the card I don't want. Never asked for.

Business

Response:

Capital One received this complaint and corresponded directly with our customer to resolve the matter.

Consumer

Response:

The regional rep from Capital one was very helpful and he has assured me that the individuals that pushed there limit with me have been spoken to and there way of solicitation from old purchased records from long ago credit cards will be reviewed. Thank you Revdex.com.

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]

I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted].

Regards,

Review: I have restrictions on my account And I'm being inconvenienced I cannot use my card they are try to make me jump through thier security loops I don't have anytime for I'm highly upset I can't use my own card but you get you payment on time. I feel robbed and taken advantage ofMy complaint concerns: a Credit CardDesired Settlement: I would like my account back to nomal asap and my credit reports updated to how they where suppose to be with my full payment on time without any restrictions to my account

Business

Response:

Capital One received this complaint and corresponded directly with our customer to resolve the matter.

Review: They refuse to handle simple issues such as marriage name name changes and simple requests to change passwords. I have been with them for almost 6 years with no late payments and they gave me no help at all with my first customer service request..they just continue to say NO ONE is available. BEWARE that are also flawless and that treat me really good! I have a [redacted] and a [redacted].

Product_Or_Service: CreditDesired Settlement: DesiredSettlementID: Refund

Refuse to pay interest or debt for breach of contract. I had to cancel due to disrespect and non answer after they claimed they have great amazing customer service, yet they are still avoiding my calls and I have phone records to prove. They all have artificial names and fake Identities. "[redacted]" "[redacted]" and an "Operator" that just denies you service. I have audio and electrical proof that will suffice in court. I originally agreed to pay if we could come to an con

Business

Response:

Capital One received this complaint and corresponded directly with our customer to resolve the matter.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]

I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted].

Regards,

Review: Capital One Credit in which I am past due on payments. I have attempted on numerous occasions to log in to my account online and I am always informed that too many attempts to sign has "locked" my account. I would like to resume my regular payments with this company (after catching up my payments) but am never able to talk to anyone in customer service. I have been contacted repeatedly by their collection agency, but when I pick up the phone there is no one there. When it goes to voice mail, I have messages from a [redacted], but can never get through when I call back. I refuse to deal with their collection agency and I will resume my payments when I can gain access to my account via the Capital One website. .Desired Settlement: I would like their collection agency to stop contacting me, I would like to gain access to my online account so I can monitor what is owed and make my payments accordingly. I will not pay anymore and will allow the account to default if this does not occur.

Business

Response:

Capital One received this complaint and corresponded directly with our customer to resolve the matter.