Capital One Financial Corporation

Review: Abusive fees for late fees. Their business practices involves lying. For over 4 years my card has the same credit line no matter how prompt I make my payments. Formely from [redacted] I was told my acount was going to be reviewed 2 years ago, and periodically being reviewed and based on performance I would have better credit. I have other accounts over 1500, multiple line of credit with citibank, and this people no only charges abusives fees, or interests, they also change the due dates too often.

Business

Response:

Capital One received this complaint and corresponded directly with our customer to resolve the matter.

Consumer

Response:

I have reviewed the offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Received a courtesy call, from executive office, but it was impossible to come up with a satisfactory outcome.

Regards,

Review: My wife was in a bad auto accident and we fell behind a few weeks on my loan. So we called to get back on track with payments. on October 02, 2014 we set up auto pay with a Customer Rep. First payment in the amount of $119 was automatically coming out of bank account on October 17, 2014. And $119 every 2 weeks to loan caught up. On October 16, 2014 they Cancelled their agreement with us, without warning and repossessed my car on October 17 2014.My complaint concerns: an Auto LoanDesired Settlement: I want the balanced owned erased, and taken off Credit Report. This is the companies responsibility, not mine. I made good faith effort to get caught up, and they backed out.

Business

Response:

Capital One received this complaint and corresponded directly with our customer to resolve the matter.

Consumer

Response:

Review: My account was restricted when I added authorized users to. Although when I called and asked what the procedure was and how it worked the CSR that I spoke to said all I needed to do was to provide SS# and Full name. Which I did. Now they are requiring picture of SS card as well as Passport ID or Drivers License. I provided this information for 3 people on my account the my daughter and sister other people are friends and families partner whom would be using the CC for car rental purposes while on a family vacation this weekend. I have called and even asked to remove anyone that would not provide the information as they did not feel comfortable giving me that information in fear that I would make them responsible in the future for this account. Since I told them that all I needed was the actual number and full name to add them which was the information that capital one CSR provided. I have spoken to a lot of CSR before I was transferred to James (manager) said that Capital One has the right to restrict or cancel my account at any time without reason or warning. That they do not have to give me any reason to do so either. Please enlighten me on this type of situation because I do not think that is how business is conducted.My complaint concerns: a Credit CardDesired Settlement: I would like the restriction to be removed from my account and if needed for them to remove whomever I can not provide SS card and ID for as they will not provide it since they are not comfortable doing so.

Business

Response:

*Capital One received this complaint and corresponded directly with our customer to resolve the matter.

Review: Capitol One has reported my yearly income to the Credit Reporting Agencies as $4000.00 per year. This causes the Credit Reporting Agencies to report to would be credit lenders that my income to debt ration is lower than what it actually is. My debt over all is less than 13,000.00 and my annual income is over $52,000.00 a year. I believe that Capital One does this to deter would be creditors from extending me credit. I'm not sure either way it is not fair and they should correct this immediately as far back for as long as they have been reporting the false information.My complaint concerns: a Credit CardDesired Settlement: Capital One corrects this era with all three CRA as far back as to the date when the false information was submitted to the Credit Reporting Agencies CRA and forward proof of these actions to myself via USPS mail.

Business

Response:

Capital One received this complaint and corresponded directly with our customer to resolve the matter.

Consumer

Response:

I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Capitol One uses unfair practices - they throw a rock and then hide their hands. For example when they acquired HSBC credit card customers we were not given a choice in the matter. HSBC Bank was found guilty of laundering drug cartel money, fined and thrown out of the country. Any and all debts that any cardholder had with HSBC should have been thrown wiped out. The US Gov't fined HSBC hundreds of millions and kept the money. But then US Gov't allowed HSBC to sell their Credit Card accounts to make the money back. All parties to these proceedings no matter what are dishonest and do not serve the American Citizens. I mentioned this to show the character of Capitol One Bank. Online at least when I sign in it shows my correct income. However, their own Customer Service Representative told me that on their records as far is she could see my income was $4000. Capitol One records all phone calls have them send over the tape. Furthermore, please request that Capitol One send me a copy of the correspondence that they forwarded to the Credit Reporting Agencies verifying my income prior to extending me a line of credit.

Regards,

Review: I had a "Balance Transfer" made to my acct. one transfer went fine, the $ for the other acct did not happen (why). I have contacted Capital one on numerous occasions and gotten nowhere!!

The amount of $994.00 was sent to Capital One and cashed. I spoke with a few people that transferred me or put me on hold for an unbelievable time. I tried explaining the problem and I was told it wasn't Capital One's problem... It was the other banks. I TRIED to explain that I had contacted the other bank and they had done a transfer balance exam and I received a letter back from them WITH a copy of the cashed check . I explained to the many individuals that the account number that was on the check was NOT my account number. The other bank made a mistake in typing the account number. I asked if there was a place that this check could have gone...such as the account on the check, a holding account for problems...etc. But again I explained that Capital one DID cash the check. So...where is the money.

The last individual I spoke with told me they had no such thing and that it had NOT been deposited into my account, that being the reason I called...was not a surprise to me. I asked her name, Sam, then I explained one last time...Capital One DID cash the check that was to be a check to pay off my account so that I did not have to continue paying interest. Instead , I have continued to incur interest charges...AND pay the amount fm the OTHER bank...AND CAPITAL ONE HAS A CHECK FOR $994.00 that was suppose to be in MY account,,but it was never put there.

I was also told that Capital one would return the check...which WAS NOT DONE...IT WAS CASHED!!! When I requested that Capital One do a trace on the check the girl told me that Capital One does not do that.

So, with NO HELP from Capital One I am being charged twice for an amount of money that they have, yet claim they don't know of it.

Question : WHERE IS THE MONEY?? How about fixing my acct AND finding the money that your company cashed.Complaint concerns: a Credit CardDesired Settlement: The money being put in my account to pay off my balance. And an apology for the trouble I have had to go through to get the outcome that they should have done to begin with.

Business

Response:

Capital One received this complaint and corresponded directly with our customer to resolve the matter.

Review: Six months ago I address the same issue with Capital One and again it is an issue. They stated they report to the credit bureaus each month, however [redacted] which is their preferred credit agency states that C1 has not report on my credit history since June 2014. When I tried to address the issue C1 stated the would direct me to the credit department. In turn I received a email stating nothing has change with my credit report. However, how would they know since they haven't reported me in seven months? N/R on a credit report from transunion means not reporting. If I had been late they would have reported me each month. They have report that I am paying on time. When I try to send a secure message to get help I am told that they can not locate my account even though I am physically log into my account in order to send a secure message. This has occurred four time in the last three days of trying to get someone to simply help me resolve this on going issue. There credit tracker which is run my transunion is suppose to be a selling point but that is also inaccurate.Complaint concerns: a Credit CardDesired Settlement: I would like someone to address the issue and speak to [redacted] directly if need be to get this straighten out. I want them to report on my pay history for the last seven months. Just as if they are expected to report negative behavior they should be reporting positive also. I would like once this has been corrected that I receive something in writing stating that this has been resolved. I would also like to know what is going to be down to correct this issue from happening again.

Business

Response:

Capital One received this complaint and corresponded directly with our customer to resolve the matter.

Consumer

Response:

I have reviewed the offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

,The issue isn't that you have never reported me, the issue is that you have reported me since Oct 2014. That was confirmed by [redacted]. They have stated that the creditor which is you, Capital One needs to contact them to correct the problem.I re-ran my credit report and it still has not been fixed. I can not coordinate your business dealing with [redacted], I have been told by Capital One several times that you report each month.However, [redacted] is stating that is not being done. Someone needs to physically make a phone call to [redacted] and get this problem fixed. Its unfair that how far this has to go to get resolved.

Regards,

Review: I received a letter notifying me that I had been approved for a card with a 10K limit. I did not apply for any such card. I notified the Company that it was a fraudulent application.

The account is still open and charges are still being made.

Capital One refuses to address the situationComplaint concerns: a Credit CardDesired Settlement: I demand that Capital One correct the errors on my credit report, close the fraudulent account and apologize for their poor service

Business

Response:

Capital One received this complaint and corresponded directly with our customer to resolve the matter.

Consumer

Response:

I have reviewed the offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

There are three components to this issue, the business (Capital One) has only addressed one of them.The correspondence regarding the actions taken to close the fraudulent accounts is satisfactory.

Review: Unauthorized credit inquiry On numerous dates this company pulled my credit without my authorization resulting in my credit score dropping. I have sent them a letter requesting them to furnish information as to why they have pulled the report and asked them to remove the inquiry but have received no response from anyoneDesired Settlement: Removal of all credit inquiries from any and all credit reporting agencies

Business

Response:

Capital One received this complaint and corresponded directly with our customer to resolve the matter.

Review: They told me my account ending in 7040 for not be reported late and even put payments and credits to my account to keep account current and not report late. I truly the believe they deceived me.They keep sending me mislead offers for auto finance and other credit cards. They need to stop this as well.Complaint concerns: a Credit CardDesired Settlement: I would like the 30 day late removed off my credit report or I will take legal action. I will not take responsibility for inconsistentcies of customer service reps not giving me the right information then report inaccuracies on my credit report.

Business

Response:

We received a duplicate case from the [redacted], we will respond to the [redacted] complaint.

Great service, good rates, reasonable fees, and always a pleasure do deal with. Highly recommend, especially for those trying to build credit.

Review: I had a balance on my credit card in September of 2013. I paid that balance off. I have a credit agency that watches for changes on my credit report as I take this very seriously. In November, I received an e-mail from [redacted] that informed me of a 30 day late notice that was posted to a credit agency. I checked my online account and noticed that 8 days after I paid my bill off, there was an interest charge of $19 added to my account. I am supposed to get an e-mail when I have a bill due since I went to paperless billing. I received no notice that I had a balance. I then noticed that they added a late charge and additional interest in Oct and then again in November. Still, I didn't receive an e-mail stating that I had a balance. I only found out that I had a balance when [redacted] contacted me. I would have paid the $19 the day I saw the bill. I don't know what Capital One is trying to pull by adding charges after the bill had been paid in full. Or, why I all of a sudden didn't get a bill. This is not good since I take good credit seriously. I am furious at this on my record. There should be some type of investigation into this type of business practice. I'd be willing to bet that this has happened to other people too. Probably many of them. Capital One did take the late charges off when I called and complained. I paid the initial $19 interest charge although I don't know that I should have even done that.Desired Settlement: I want this negative mark taken off of the credit bureaus reports. That will be the only outcome that will satisfy me.

Business

Response:

Dear [redacted],

This letter is in follow up to our telephone conversation about information we’ve reported to the consumer reporting agencies. We’re glad to share more information about this.

On December 10, 2013, we sent an update to the consumer reporting agencies to advise them to report the account as open, with a $5 balance and no delinquencies. Since all updates are submitted electronically, it may take these agencies up to 90 days to update their reports. In the meantime, their letter is proof that we are updating your credit profile.

If you have additional questions or concerns, please give me a call at [redacted], Monday through Friday, from 9:30 a.m to 6 p.m. I’m glad to help you in any way I can.

Sincerely,

[redacted], on behalf of Capital One

Review: On February 11 2013, Someone illegally access my capital one account information and made those 2 purchases online. I immediately reported the incident to capital one where they canceled the card and sent me a new card. They started an investigation and concluded that I was liable for the transactions. I don't think that was right, They told me someone brought a gift card under my name at [redacted] No gift card was mailed to my house nor I ever been to any [redacted] store to buy anything. They created a fake email account under a fake name [redacted] I don't even know who that is to buy a gift card for 200 in a store call [redacted], I don't even know where that store is, I asked them to track the gift card to see who use the gift card I am sure the store has camera on it or if they shop online to see to which address the items were delivered and who signed for them they refused they just charged my card $350 dollars with interest for something I know nothing about. I am asking your office to please help about this matter if not I will file a lawsuit against Capital one so the public can be aware that the capital one cards are not safe to stay away from this company. 11 FEB [redacted]Desired Settlement: Refund back money that was charged with penalty and interest.

Business

Response:

Our customer requested that fraudulent charges, as well as related interest, be credited to her account. We determined that the charges were fraudulent and credited the account a total of $[redacted] in charges and related finance charges.

Review: As of last year Capital One has restricted my accounts and for that I want them to close the accounts that are under my name.Desired Settlement: Capital One Financial Corporation Cancels all Credit Cards related to me.

Business

Response:

Dear [redacted], I am responding to concerns filed with the Revdex.com (Revdex.com) about closing the accounts in your name. I have some information I’d like to share. Your accounts ending in [redacted], [redacted], and [redacted] have been closed, and will be reported to the Consumer Reporting Agencies as closed, within 30 days. These closures are permanent, and the accounts cannot be reopened, even at your request. If you have a balance on any of your accounts, please continue to make payments until your balance reaches $0.00. Your accounts will be reported as paid in full on the first statement with a $0.00 balance and no pending transactions for each account separately. If you have a credit balance remaining, a refund check will be mailed after two statement cycles. If you have additional questions or concerns, please give me a call at 800-955-1455, Monday through Friday from 8:30 a.m. to 5 p.m. ET. When contacting me, please be sure to have the following six digit phone PIN available: [redacted]. I look forward to speaking with you. Sincerely,[redacted], on behalf of Capital One

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]

I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted].

Regards,

Review: Kohl's Corporation took back an order I had placed with them. They said they were going to update my balance in the next 15 to 30 days. It has been longer than that and my account never got credited for that order. So I had a balance which isn't what should be. So even though that wasn't my correct balance I was still been charged interest. Now I got a late fee which I refuse to pay because if my account had been updated I wouldn't have the balance they are charging me for.Desired Settlement: I am seeking a full refund on all of my balance. Do to their interest charges and late fee for an order I never got and never received. They fraudulently continue to charge me interest on a balance which wasn't.

I am seeking full payment of balance of 141.69.

Business

Response:

Dear Mr. [redacted], Your complaint filed with the Revdex.com (Revdex.com) was forwarded to my attention in the Executive Office of Kohl’s for resolution. While Kohl’s has an established partnership with Capital One N.A., we provide the in-house servicing for your Kohl’s Charge account. As it is my intent to provide our valued customers with quality service, I appreciate the opportunity to review and resolve your concerns. In your complaint, you state that Kohl’s failed to credit you for a returned Kohls.com order. You are requesting that Kohl’s process the full credit for this order, as well as reimburse you for any assessed late fees and interest. Upon review of your account, our records show that on April 30, 2015, you placed Kohls.com order #[redacted]. Regrettably, when placing the order you input the incorrect shipping address. You contacted our Kohls.com customer service on May 2, 2015, and requested we change the shipping information. We followed up with you on the same day and informed you that we were unable to change the shipping information once the items have been sent, but that we would credit your account when we received the merchandise back to our warehouse. Due to a system error, on June 3, 2015, a partial credit was processed to your account for $46.01, rather than the full amount of the order, $110.60. On July 27, 2015, the remaining $64.59 was credited back to your account. As a courtesy, we have credited the $25.00 late fee that was assessed to your account on July 16, 2015, and the $4.91 in interest fees that were in relation to this charge and were assessed to your account on July 21, 2015. As of the date of this letter, your account has a remaining balance of $49.40 stemming from a previous balance. I have enclosed your recent statements for your review. We apologize for any inconvenience this situation may have caused. Mr. [redacted], I trust the information provided resolves your concerns. If you have any further questions, please do not hesitate to contact me directly at [redacted]. Sincerely, [redacted] Sr. Executive Correspondence Advisor Office of the President Kohl’s Department Stores

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]

I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted]. Thanks for your time and response.

Regards,

Review: Capital one took 2,007.39 out of my checking account and I've been waiting since july 2 to get this fixed everyone at capital one keeps telling me a different time line to which the money will be put into the checking account on july 10 I have talked to 7 different people and still can't get an answer on when the money will be returned to my checking account and because of this problem I have several NSF the coustmer service is horribleMy complaint concerns: a Credit CardDesired Settlement: the over charges put into my checking acct and the NSF paid back to me

Business

Response:

Dear [redacted], I am reaching out to you in response to your concerns filed with the Revdex.com (Revdex.com) about a payment made to your account. Thank you for speaking with me on July 16, 2015. I apologize for the time it took to have your money returned to you. On July 13, 2015, we initiated an Automated Clearing House (ACH) refund to your checking account in the amount of $1807.85. It can take 24-72 hours for the funds to post to your bank account. I have also provided feedback to the appropriate departments, and issued a check in the amount of $300.00 to the address on file, to help cover the insufficient funds you received from your bank. Please allow one to two weeks to receive the check. In review of your account, a payment was applied to your account on July 1, 2015, in the amount of $2007.85. I understand the payment was intended to be in the amount of $200.00. The funds posted to your account on July 16, 2015. On July 13, 2015, the account was closed by your request when speaking with our Customer Service Department. Again I’m sorry that your concerns were not resolved when you initially contacted us. If you have any questions or concerns, please give me a call at 800-955-1455, Monday through Friday from 8 a.m. to 7:20 p.m. ET. When contacting me, please be sure to have the following six digit phone PIN available: [redacted]. I am happy to help in any way that I can. Sincerely, [redacted], on behalf of Capital One

Review: We sent a forty one dollars ($41.00) payment to Capital One for [redacted] checking acct. [redacted] with the check [redacted] from our [redacted] account ....4928. Today 08/11/2014 the Capital One Bank pulled out of our [redacted] account Four Thousand One Hundred Dollars ($4,100.00), money that we don't have and [redacted] approved and paid to Capital One. [redacted] informed us that we went overdraft with a negative balance of $-2,041.79.

We talked to a Capital One manager named [redacted], He said he can't do nothing to reverse the operation He said he will need five to six days to return the money to our account with [redacted] Bank.

This is a clear FRAUD, Capital One pulled out that large amount in seconds and they said will need days to reverse the transaction.

We are in serious trouble, we need to pay our Mortgage, Electric and water bills, we need to provide our food, Dr. appointment and some pending checks.

This FRAUD will affect our credit report and our credibility as honorable people as we are up to now.

Capital said they won't send no apologies no compensations for personal distress or financial damages caused.Desired Settlement: Need to restore our good credit, immediately refund the money illegally taken by Capital One Bank and pay for all financial and personal damages.

Please help.

Business

Response:

Dear [redacted]

I’m reaching out to you about your complaint to the Revdex.com. We would like to try

to help you with this.

I attempted to contact you by telephone; however, was unsuccessful. Please call me at your

earliest convenience at the number below. Once I receive additional information from you, I can

check into this.

If you have additional concerns, please give me a call at [redacted], Monday through

Friday from 8:30 a.m. to 5 p.m. PT. I’m glad to help any way I can.

Sincerely

Consumer

Response:

I have reviewed the offer made by the business in reference to complaint ID[redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

NO OFFER

[Provide details of why you are not satisfied with this resolution.]

Capital One Bank didn't offer anything to compensate all the psychological damages they caused to us.

I thank you Revdex.com for helping us. [redacted] Regards,

Review: I have had a credit account with this company through[redacted], apparently they were bought by Capital One and my account was past due, so they automatically closed it (Capital One) I recieved no notification in the change of companies and NO notification that my card was going to be closed. I would have taken any action needed (payment, etc) to keep the account open. It would still be open if I was still with[redacted], they dont close for past due issues. I think I was owed some type of written notification of both the change in companies and the closing of my account. I had put a very large payment of around $700 and have been current.Desired Settlement: I would like to have my account reopened.

Business

Response:

We called the customer, apologized for the error of closing her account, and reopened it.

Review: I have had an auto loan with Capital One since 12/2010. Ever since the loan was opened, it has been a nightmare for me. They consistently "lose" payments, their customer service representatives repeatedly call and harass my husband and I, and I recently had a representative tell me she did not care if my children had to starve in order for me to make my car payment. I had recently gotten behind in my car payments due to a layoff at my job. I had set up automatic withdraw for my payments that mysteriously got cancelled and now they continuously call me several times a day despite my attempts to resolve this issue.Desired Settlement: My desired outcome is for Capital One Auto Financing to cease contact with me and consider the remainder of the loan to be paid in full. Capital One Auto Financing has refused my payment several times because it was not for the full amount but was all I could afford at the time.

Business

Response:

[redacted],

I have reviewed the situation you explained to the Revdex.com and the correspondence that was addressed to our [redacted], and want to address your concerns. You ask that we consider the remainder of the loan to be paid in full.

In reviewing this matter, we found the vehicle has not been paid in full. When your letter was received, your account was in a repossession status, due to the delinquency of the account. Our records indicate the account has been paid late several times throughout the repayment period. Contact had not been made, regarding payment on your loan, since July 2, 2013.

We understand you made contact with [redacted] of Capital One Auto Finance on October 26, 2013 regarding your vehicle. A payment of $190.00 was received and the repossession order has been removed at this time. You have agreed to work to bring the account current by January 2014.

If you have additional questions, please contact [redacted]. I can also be reached at [redacted]

Sincerely,

[redacted]On behalf of Capital One

Review: On 6/10/15 I transferred $278.21 from my [redacted] Bank Account to Capital One to open a Capital One 360 Bank Account.

On 6/12/15 I received a telephone message from Capital One asking me to call them. I called them on the same date and was put on hold for over 15 minutes, so I sent them a message on their website. In the message I explained the long hold time and if they were not able to open my account to transfer the opening funds back to my [redacted] Bank Account.

Today (6/14/15) I received the following message from Capital One:

Hi James,

We apologize for the hold time. We've confirmed that your 360 Checking account have been opened. However, there appears to be a security restriction that can only be addressed over the phone.

The number we prompted you to use goes directly to the security department. However, if you use our general service number, 1-888-464-0727 one of our Associates will be able to help you out. We're available from 8 AM to 8 PM, 7 days a week.

Thanks,

Kyle

++++++++++

I called Capital One at 1-888-464-0727 and was connected to Josh (employee number [redacted]). Josh told me that no one worked at Capital One today who could resolve the account. He refused to release my money and he would not transfer my money back to my [redacted] Bank Account. I also talked to Josh's supervisor, Jim and he said he could not help either.My complaint concerns: a Banking Account (Checking)Desired Settlement: Transfer funds back to my [redacted] Account or open the Capital One 360 Account.

Business

Response:

Dear Mr. [redacted]: We are writing in response to the complaint you filed with the Revdex.com (Revdex.com) regarding our account opening process. Like we explained in our secure message to you on June 18, 2015, the security of your personal and financial information is one of our top priorities and we use a number of state of the art technologies to accomplish this. Because we don’t have the opportunity to meet you face-to-face, we must rely on the information you provide to open the account, along with the information we obtain through a variety of third party databases, to verify your identity. When you opened your 360 Checking account on June 10, 2015, our Customer Security Team completed a standard review of this information and determined it was necessary to speak with you to unassailably verify your identity. This is why there was a restriction placed on your account until we spoke with you on June 16, 2015. That being said, we apologize for the extended hold times on June 12, 2015, when you first attempted to call in to complete this verification. While this isn’t ideal and we strive to answer all of our Customers’ calls as quickly as possible, there are times when hold times will be longer than we’d like and apologize for this inconvenience. Additionally, we acknowledge that our Associate incorrectly advised you to call our Customer service number instead of our Customer Security Team in the Secure Message dated June 14, 2015. We can assure you that this type of service isn’t the norm for Capital One 360 and we’ve addressed this with our Associate to prevent it from recurring. If you have any questions please reach out to us at 1-888-464-0727 or at [email protected]. Associates are available from 8- AM to 8 PM, 7 days a week. Sincerely, [redacted]

Review: I have contacted this card company to negotiate a lower interest rate or pay off amount, was denied on both occasions. they refuse to work with me on this. the account has been closed since 2010 and they have still been charging interest on the closed account balance. nowhere in the card user agreement does it say that once the account is closed that interest will still be charged to the account. the card destroyed. they account has been paid on for the last 48 months since the account has been closed. the current amount owed is 3,221.62. paid in interest over the last 4yr(s) has exceeded this amount owed. they have more than doubled their money and has no reason to negotiate a lower payoff amount.Desired Settlement: What I am looking for is a lower pay off for the card.

Business

Response:

Dear [redacted],

I’m reaching out to you about your complaint to the Revdex.com about the interest charges billed to your account and the way payments are applied to your balance, as well as your request for a lower payoff amount.

After review of your account, our Collections Department has confirmed that your account may qualify for potential settlement options. Between the dates of April 14, 2014 through April 16, 2014, our Collections Department has made a few attempts to reach you by phone to discuss this but they were unsuccessful. In order to process an applicable program or option to your account, our Collections Department will need to speak with you to outline the applicable terms, as well to obtain your consent and agreement. I would be happy to conference a call to our Collections Department with you on the line. You can contact me at the phone number listed below.

With regarding to the interest assessed on your account. I understand that your account was closed on August 24, 2010. However, please note that your account will continue to accrue interest until your balance is paid in full.

In case it is helpful, I have [redacted] a copy of your Customer Agreement. Please refer to the sections labeled Interest Charges and Fees and How We Apply

Your Payments in this document. The sections of your billing statement labeled How Can I Avoid Paying Interest Charges, How is the Interest Charge applied and How do you Calculate the Interest Charge, disclose the information provided in this letter.

I truly appreciate your input on how the interest and payments are applied to your account. Although we are not able to adjust these factors at this time, your feedback has been provided to management.

If you have questions or concerns, please give me a call at [redacted], Monday through Friday from 8:30 a.m. to 5:00 p.m. PT. I’m glad to help any way I can.

Sincerely,

[redacted] on behalf of Capital One