Capitol City Construction

February 18, 20171411 K St. NW, 10th FloorWashington DC 20005-3404Washington Gas Service Address: [redacted], Dumfries VA [redacted]Dear Revdex.com,  You inquiry regarding the request to start service at the address [redacted], Dumfries VA [redacted] has been forwarded to our office. We...

sincerely apologize for the inconvenience caused by this matter. Upon a thorough review of the records of the referenced address above, there was indication that the customer contacted Washington Gas to start service in the month of October 2016. However, this order did not process completely. We have corrected this issue and placed the customer on record for this property. There is also a request in process to backdate the customer to October 11, 2016 when the original order to start service was placed. A corrected billing invoice will be sent to the service address once this process has been completed.If you have any further questions or concerns please do not hesitate to contact our customer support center at ###-###-#### and a representative will be glad to assist you.Sincerely, Washington Gas Customer Support

10 12, 2015Dear [redacted]:The inquiry regarding the above referenced
customer was forwarded to my office for review.The issue has brought to VSCC and the request to
restore the service has been resolved. If [redacted] the owner of the property
would like to discuss the previous issue, he may...

call our hotline.For inquiries and
follow-up, the customer can reach us thru our customer service hotline at
###-###-####.Thank you for the
opportunity to review this matter for you.Sincerely, Isaiah S.SpecialistConsumer Relations

6801 Industrial RoadSpringfield, Virginia 22151December 14, 2015Revdex.com1411 K Street NW, 10th FloorWashington DC 20005-3404Attention:  [redacted]Re: [redacted]Case ID # [redacted]Dear [redacted]:The inquiry regarding the above referenced customer was forwarded to my office...

for review.We would first like to ask for an apology to the customer for all the trouble she experienced with the work performed on the property. The work is a part of the program to move gas meters from the inside to the outside of our customers home, and associated with that is to cut off the gas while the work is being done for safety. Regarding the service restoration on the house, we have a report dated 12/04/2015 that the work was completed and the gas was fully restored on the property, if the gas is not working, we encourage the customer to contact Washington Gas so we can schedule a relight so we can arrange an appointment where someone would be there to let our technician inside to do the job completely; we made an attempt to get in touch with the customer and only got an option to leaving a message on her voicemail. The next thing that we would like to address is the mess that our technicians left at the outside of the property wherein the customer reported potholes in the form of sinkholes and large holes as described by the customer, the holes are already reported to the appropriate department for restoration.The credit the customer is requesting for the bills that covered May 2015(covers April 03 to May 04 of 2015) to December 2015 for a total of $92.36(shown on the table below) will be credited to the account; to compensate for the long periods of having no gas on the property, we will be crediting another $80 on the account for a total of $172.36.Regarding the customer’s issue with [redacted], water damage, and pipes that may have frozen, we encourage the customer to call our hotline so we can get the details and further assist with the situation.Gas billLate fees5/7/201516.33 6/8/201510.620.497/8/201510.620.168/6/201510.620.339/4/201510...⇄ inquiries and follow-up, the customer can reach us thru our customer service hotline at ###-###-####.Thank you for the opportunity to review this matter for you.Sincerely, Isaiah *. S[redacted]SpecialistConsumer Relations

June 8, 20171411 K St. NW, 10th FloorWashington DC 20005-3404Washington Gas Account # [redacted]Dear Revdex.com, Washington Gas is in receipt of your submission regarding a credit in the amount of $100.57. We would like to sincerely apologize for any inconvenience caused the delay in...

processing this request. Our customers are very important to us and we continuously strive to provide exceptional service.Upon review of the records on the account referenced above, we have verified that the refund in question was sent to [redacted], New Bern, NC [redacted] on April 13, 2017. Typically it takes 7-14 business days to process Washington Gas refunds and 5-7 additional business days for U.S. Postal service delivery. Our records also indicate that this refund check has been received and cashed. If this is not the case, please contact our customer support center at ###-###-#### or via email at [email protected] so we can further investigate the status of this refund check.  Thank you for allowing us to assist with this matter and we look forward to regaining your confidence in Washington Gas.SincerelyWashington Gas Customer Support

December 26, 20171411 K St. NW, 10th FloorWashington DC 20005-3404Washington Gas Account # [redacted] Dear Revdex.com,Washington Gas is in receipt of your submission regarding marketing from third party suppliers. We would like to sincerely apologize for any hassle this matter may...

have caused. Our customers are very important to us and we continuously strive to provide exceptional customer service.Upon review of this matter, we see where a disenrollment request has already been placed on your account to prevent the enrollment with [redacted] Energy. We have also opted you out of the option to receive any marketing from third party suppliers so you will no longer receive any contact from other natural gas suppliers that are not Washington Gas. We would also recommend contacting [redacted] energy directly to submit your disenrollment notice. If you have any further questions or concerns, please do not hesitate to contact our customer support center at ###-###-#### or via email at [email protected]. Thank you for allowing us to assist you with this matter and have a great day.Sincerely, Washington Gas Customer Support

6801 Industrial RoadSpringfield, Virginia 22151April 7, 2016Revdex.com1411 K Street NW, 10th FloorWashington DC 20005-3404Re: [redacted]Case id # [redacted]Dear [redacted]:The inquiry regarding the above referenced customer was forwarded to my office for review.We have made multiple...

attempts to contact the customer as requested on the desired settlement. The resolution that the customer requested had been fulfilled by the supervisor last 03/30/2016, we needed to escalate the concern to our point of contact to have the customer’s account removed from auto bill pay and ebilling. We have also taken off the late fees on the account and will take care of the late fee for the customer’s current bill if payment was not sent on time. For inquiries and follow-up, the customer can reach us thru our customer service hotline at ###-###-####.Thank you for the opportunity to review this matter for you.Sincerely, Isaiah V. SSpecialistConsumer Relations

The customer's account will be closed as of 6/13/14 as requested. Please allow 7-10 business days for all adjustments to be completed and a corrected final bill will be issued.Please accept my apology on behalf of the company for the quality of service received trying to resolve this issue.

The deposit will be canceled and refunded to the customer

June 5, 2015Dear [redacted]:The inquiry regarding the above referenced
customer was forwarded to my office for review.The customer was assisted by the Escalations line
on June 1, 2015. Furthermore, we called the customer today to make sure that
the desired settlement / outcome has been met.For...

inquiries and
follow-up, the customer can reach us thru our customer service hotline at
###-###-####.Thank you for the
opportunity to review this matter for you.Sincerely, Daniel A.SpecialistConsumer Relations

6801 Industrial RoadSpringfield, Virginia 22151April 14, 2016Revdex.com1411 K Street NW, 10th FloorWashington DC 20005-3404Attention:  [redacted]Re: [redacted]Case id # [redacted]Dear [redacted]:The inquiry regarding the above referenced customer was forwarded to my office for...

review.We have contacted the customer and apologized about all the issues he had with the service, we have also taken care of the collections agency to prevent his credit history from being affected. We also came to an agreement for his desired settlement.For inquiries and follow-up, the customer can reach us thru our customer service hotline at ###-###-####.Thank you for the opportunity to review this matter for you.Sincerely, Isaiah V. SSpecialistConsumer Relations

February 14, 20171411 K St. NW, 10th FloorWashington DC 20005-3404Washington Gas Account # [redacted]Dear Revdex.com Your inquiry regarding back-dating the Washington Gas contract at the address of [redacted] has been forwarded to our office. We sincerely apologize that this...

order was never processed completely at the time of the move-out.We are currently in the process of backdating the contract to March 15, 2016. All charges will be removed after this date. Please allow significant time for this to be corrected and an updated final bill will be sent to the customer. The forwarding address on file is [redacted] Owings Mills MD, [redacted].  If the corrected final bill needs to be sent elsewhere, please contact the customer service center at 703-750-1000 and a representative will be glad to update this information.If you have any further questions or concerns, please do not hesitate to contact our customer support center at [email protected]. Thank you for allowing us to assist you with this matter and have a great day.Sincerely, Washington Gas Customer Support

Our records show Mr. [redacted]’s gas service was disconnected on October 19, 2016 due to non-payment.  At the time of disconnection, the last payment on the account was on December 11, 2015.  Further records show the outstanding gas charges ($935.45) was paid on October 21, 2016.  ...

 On February 6, 2016, Mr. [redacted] was advised of our e-Service issues.  Since that time, we received no phone calls or inquiries from Mr. [redacted] or an agent regarding not being in receipt of bills (paper or electronic).Mr. [redacted]’s gas service was restored on October 24, 2016.  As a courtesy, we will waive all late fees assessed to Mr. [redacted]’s account since January 2016 ($35.72).  For Mr. [redacted]’s records, please see the attached bills (hard copies mailed).  In the future, if not in receipt of the bills, Mr. [redacted] must call ###-###-####.On behalf of Washington Gas, please accept my apology for any inconvenience this matter caused.

The customer's payment of $19.41 posted to the account on 9/8/16. This information should be visible on the website now.

Date: Thu, Oct 6, 2016 at 3:38 PMSubject: FW: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania complaint #[redacted].To: [redacted] <[redacted]@myRevdex.com.org>Customer refund check issued and mailed to customer per account notes on 8/18/16. S. Bonnie R[redacted]

[redacted]Springfield, Virginia 22151March 3, 2016Revdex.com1411 K Street NW, 10th FloorWashington DC 20005-3404Attention:  [redacted]Re: [redacted]Case ID # [redacted]Dear Mr. [redacted]:The inquiry regarding the above referenced customer was forwarded to my office for review.We spoke to the customer and advised that we will reach out to our point of contact to investigate and take action regarding the work complaint and demands from the customer.For inquiries and follow-up, the customer can reach us thru our customer service hotline at ###-###-####.Thank you for the opportunity to review this matter for you.Sincerely, Isaiah V. S[redacted]SpecialistConsumer Relations

Washington Gas Account # [redacted]Dear Revdex.com, Washington Gas is in receipt of your submission regarding multiple payments submitted that were not reflected on the Washington Gas Account referenced above. We would like to sincerely apologize for any inconvenience this matter may...

have caused. Our customers are very important to us and we continuously strive to provide exceptional customer service.  Upon review of the records on the account, we have verified that the payments in the amount of $58.92 and $30.75 have both posted to the account. Due to the difficulties encountered submitting these payments, we have also waived the $25.00 retuned check fee that was assessed to the account in error. The amount owed has now been brought to a zero ($0.00) balance and the account has been closed properly.   If you have any further questions or concerns, please do not hesitate to contact our customer support center at [redacted] or via email at [redacted]. Thank you for allowing us to assist you with this matter and have a great day.Sincerely, Washington Gas Customer Support

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because: I was already promised someone would reach out to me and after meeting with a rep from Washington Gas as well as a foreman for their subcontractor nothing happened. Promises were made and given the time of year (early January) I understood that it may take a bit to get me on the schedule and I was fine with that. Seeing as how we are in March now and I had to reactivate my complaint to be graced with a response from Washington Gas I will continue to reject all responses until they finally come through on what they've promised. 
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: It is not on the customer when the company does not properly process a cancellation request. Even further, if no one was occupying and using the residence then there should not have been any usage to charge. I am current deployed on military service and filed the cancellation prior to deployment. Due to my deployment I have been unable to check my mail to ensure I was not continued to be billed and shortly after calling to cancel my service my account access online was disabled, again not allowing me to ensure proper cancellation. It was only after I received an email with a new account reference number that I was made aware of any issues. Because I was unable to access my cancelled online account and my automatic billing had stopped after my final payment I had to assume that the cancellation was properly processed. If it wasn't then why did you stop the automatic billing?
Regards,
[redacted]

[To...

assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because:  I would like to keep this open and have the company respond top me giving a breakdown of the last payment I sent and the balance it went toward, please include all payment transaction info with date of the last payment I made to date.  Once I review this I will be able to confirm if resolved. 
Regards,
[redacted]

Washington Gas offers a sincere apology for the quality of service the customer received. Gas service was successfully restored 1/13/17.