Carfax Inc

Review: I have never been in an accident with this car yet the report, when I went to trade in at the dealership shows 2 accidents. No one has hit my car and I have not hit any other car. I need this corrected, it is affecting the value of my car by several thousand dollars due to your error. I was unable to complete the transaction of my new car due to this I need this corrected immediately.Desired Settlement: Want information on the report corrected so I can receive the proper value for my car.

Business

Response:

Dear [redacted]:

We appreciate the

opportunity to offer the following response to the subject complaint.

CARFAX researched this matter and notified [redacted] on

June 20, 2013 the results of its research.

CARFAX verified that, of the two accidents, one was a duplicate which

was removed, and the other was verified to be correct as is, with the police

report containing the correct VIN, license plate, and year, make, model. If the police report is in error, it will

have to be corrected by the police department.

Respectfully,

Manager, Product Support and Data Escalations

CARFAX, Inc.

Consumer

Response:

Carfax did not verify anything my make, my model and my vin are not on the police report. They have not looked into the matter or help or done anything. The information is incorrect and needs to be removed. [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

Regards,

Business

Response:

Dear [redacted]:

We appreciate the

opportunity to offer the following response to the subject complaint.

The customer is incorrect.

CARFAX verified that the police report does contain correct VIN, license

plate, and year, make, model. If the

police report is in error, it will have to be corrected by the police

department.

Respectfully,

Manager, Product Support and Data Escalations

CARFAX, Inc.

Consumer

Response:

They did not check and are incorrect and unhelpful. There has been a supplemental report done and the original did not have my make or model but that's if no interest to this [redacted] company. The original car in the report is a Lexus is250 which is not a BMW 528i which is my car but they confirmed that. If they did anytime do the verification they say they do they would know that. I will be posting reviews any where and every where I can of the lies and pure laziness and unhelpful carfax is with the error they are reporting. [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

Regards,

Business

Response:

Dear [redacted]:

We appreciate the

opportunity to offer the following response to the subject complaint.

The customer is still incorrect, as there were two vehicles

involved in the accident. The customer

is conveniently only referencing one of the vehicles, and the wrong one at

that. Further, the claim that CARFAX was

unhelpful or did not take the time to look into this matter is baseless. The report number is [redacted], the Officer ID

is [redacted]. The vehicle was towed. There was moderate damage to the left and right

side of the vehicle. The air bag deployed. According to the narrative, vehicle

1, the 2010 BMW 528i, does not yield to vehicle 2, causing the accident.

CARFAX can offer nothing further because the accident record

is correctly displaying on the CARFAX Report in accordance with the police

report.

Respectfully,

Manager, Product Support and Data Escalations

CARFAX, Inc.

Consumer

Response:

as stated previously carfax is unheloful and [redacted] there has been a supplement filed correcting the error and they need ti update there report. Nothing more carfax can do? they did nothing so hiw about you do something pull the corrected report and cortect the report. To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

Regards,

Review: a carfax report that is very wrong and I can prove itDesired Settlement: corrected

Business

Response:

With 12 billion vehicle history records reported from over 80,000 sources, we can't always prevent errors from being reported to CARFAX but we can fix them. If you see an error on a CARFAX Vehicle History Report, we have a simple process to update it. Just visit our website, www.carfax.com, and click the Help button at the top of the page to get to our Help Center. Then, in the Contact Us section halfway down the page, click Submit a Request to Fix a Report. Complete the Data Research Request form and provide your supporting documents and a Resolution Manager will contact you directly to get the CARFAX Vehicle History Report updated.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

the answer from them is not as simple as their response.the paper work I sent is enough for them to to fix it.you try to work with them and you will see what I mean.google carfax problems

Regards,

Business

Response:

[redacted],

We have still not received a data correction request form from this customer. If you would please pass along this response:

“We cannot research this without the data research request form. Please complete the form and we will be happy to assist you. http://support.carfax.com/c_datarequest”

Thanks,

Vince

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

Regards,

I sent you everthing to you they need to resolve this complaint. that is just their way of a run around.you can call auto check which is better than carfax on the phone and take care of their problems and its fixed in one or two days.you got all they need to do this tks bobby

Review: The web site has you enter information on a vehicle then offers you three different options. 1 report for $39.99, 5 for $49.99 and the default selected being "unlimited CARFAX reports only $54.99 " in big bold print. The fact that "unlimited" is strictly "limited" to US license plate down played. Nowhere on this page does it state that only 5 VIN reports are allowed with this purchase. This is misleading and deceptive. The problem is if your shopping for vehicles on car lots in Indiana, Michigan and Illinois they don't have license plates!Desired Settlement: I purchased the service in good faith that I would be able to check as many vehicles as I was interested in for 30 days. I was not able to check vehicles in less than 36 hours. The prorated amount is $1.83 per day so the fair amount to be credited back to me is $51.32. CARFAX should also be required to state on the initial first pricing page that the "unlimited" reports is RESTRICTED to only 5 VIN reports

Business

Response:

As the customer has pointed out, the CARFAX order page states the package is unlimited CARFAX Reports by U.S. license plate for 30 days. The package is not a VIN package and the customer is not paying for any CARFAX Reports by VIN, as this is a license plate package. However, the package does come with five CARFAX Reports by VIN for free as a courtesy.

Review: Carfax advertises on its web site "unlimited" reports and "5 reports" packages. Nowhere on the page where you sign up for the service does it say there is a time limit. The "Unlimited Reports" package is NOT "Unlimited" - it has a 30 day limit. The "5 reports" package is NOT "5 reports." It is "5 reports in 60 days day of purchase." That information is buried in the "customer agreement" that is on another web page and requires the buyer to manually click to it and read all the fine print. Regardless, it is misleading at best to have nothing but the words "unlimited" and "5 days" on the page for purchase (the primary page you are sent when you are looking for vehicle information) without even an asterisk indicating there is a qualification and the title is not what it appears to be.Desired Settlement: I request a refund of $10, the price difference between the single report charge and the "five report" charge. I purchased the "five report" package but would have purchased the "single report" had the time limit not been hidden.

Business

Response:

Dear **. [redacted]:

We appreciate the

opportunity to offer the following response to the subject complaint.

On July 21, 2013, CARFAX sent to the customer the following

email:

Good Afternoon [redacted],

The

account you had previously was valid for 60 days, so it has expired. I see that

you have already purchased a new account, so I have refunded the new account

for $39.99 and you should see this in your statements within 3-5 business days.

You have 3 VINs remaining and your account will expire on 09/18/2013.

Please

let me know if you have any questions, I hope you have a great weekend!

Consumer

Affairs Analyst

Respectfully,

Manager, Product Support and Data Escalations

CARFAX, Inc.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: My fiance and I are trying to sell my 2006 [redacted], which has been well taken care of and maintained since I first got it while I was in college. Carfax has flagged it for odometer fraud, but after spending hours waiting at the RMV to figure out why, I was told that there are no RMV records indicating that there was an odometer issue at all.

CarFax has not made available any method of information adjustment that does not hurt and/or violate the owner's right of privacy (their online form states that if I contest their report, all the information I provide to prove that the odometer has not been tampered with becomes their property to do as they wish).

This is a clear violation of consumer rights and I have found a plethora of the same issue from other consumers.Desired Settlement: I would like CarFax to do the following:

1.) Fix the mis-statement on my vehicle history

2.) Alter their discrepancy form so that all user-submitted data will only be used to investigate the discrepancy at hand and not kept for CarFax's personal gains.

Business

Response:

CARFAX did receive the

customer’s data research request form, thank you. The New Jersey Department of Motor Vehicles

titled the vehicle with an Exceeds Mechanical Limits title brand. If this was done so in error, it must be

corrected with the DMV in New Jersey.

Review: carfax published that car of vin#[redacted],2008 bmw xi was a a total loss per insurance company in january 2013,my insurance has no records of that plus nothing of such nature happened,all accident reported to my insurance was covered in due course no buyback from insurance ever happed,please I am asking for your intervention to have this removed from my carfax report.I WAS AT ACAR DEALER YESTERDAY 9/10/13 TRYING TO TRADE MY CAR WHEN I FOUND THIS OUT.,THIS WAS SUCH AN INCONVIENCE FOR ME SINCE I TOOK A DAY OFF FROM WORK AND NEVER GOT ANYTHING DONE BECAUSE OF SUCH.THIS REPORT AFFESTED ME IN SUCH AWAY AS TO LOWER THE VALUE OF MY CAR.I HAVE BEEN INTOUCH WITH MY INSURANCE COMPANY AND THEY HAVE NOTHING ON THERE RECORDS TO INDICATE ANY TOTAL LOSS.MY INSURANCE COMPANY IS ALLSTATE WITH POLICY#[redacted]...PLEASE INVESTIGATE FOR ME,THIS IS HOLDING UP MY PROCESS FOR GETTING OTHER CAR.PLUS I ALEADY MADE A DOWNPAYMENT ON MY NEW PURCHASE,THE DEALER WILL ONLY HOLD NEW CAR FOR A FEW MORE DAYS,THANK YOU SO MUCHDesired Settlement: REMOVE TOTAL LOSS FROM CARFAX REPORT

Business

Response:

Dear **. [redacted]:

We appreciate the

opportunity to offer the following response to the subject complaint.

On September 17, 2013, CARFAX sent to the customer the following

email:

I have concluded my research for case number

518161 and have confirmed with the source that your vehicle was declared a

total loss by an insurance company due to an accident on 01/31/2013.

The

insurance company's name is private so the source was not able to release their

information to me.

Here

is another source that also has the total loss information for your vehicle.

www.nicb.org Click on the VINCheck section then enter in your VIN.

In

order for me to remove the total loss information off of the Report, I will

need a letter from your insurance company stating that your vehicle was not

declared a total loss due to the accident on 01/31/2013.

You

can attach the letter to this e-mail or fax it to my attention along with your

case number 518161 to ###-###-####.

Please

let me know if there is anything else I can do for you.

Thanks

so much for your patience and have a great day!

Respectfully,

Manager, Product Support and Data Escalations

CARFAX, Inc.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

This is not satisfactory,Firstly I never had an accedent on date they are specifying my car was a total loss.M y insurance company for the last 10years have no records of this.I HAVE FORWARED THIS EMAIL TO MY INSURANCE COMPANY TO FAX WHATEVER INFORMATION THEY ARE ASKING FOR TO PROVE THIS.TO ASSURE YOU I A M REALLY MADE INCONVIENT BY ALL THIS MIS LEADING INFORMATION CARFAX IS PUTTING OUT AND I AM AT THIS POINT TALKING TO MY LAWYER FOR FURTHER ACTIONS AGAINST THIS COMPANY,PLEASE FOLLW UP WITH CARFAX,WE NEED THE NAME OF SUCH INSURANCE COMPANY WHO DECLARED MY CAR TOTAL LOSS TO THEM.ALSO I NEED THIS REMOVED IMMEDIATELY FROM MY REPORT,THANK YOU

HERE IS A COPY OF LETTER MY INSURANCE COMPANY IS SENDING TO CARFAX WITH REGARDS!

Regards,

Business

Response:

Dear [redacted]:

We appreciate the

opportunity to offer the following response to the subject complaint.

CARFAX has resolved this matter with the customer. The insurance company verified there was a

damage claim, but it did not result in a total loss. CARFAX contacted the customer directly.

Respectfully,

Manager, Product Support and Data Escalations

CARFAX, Inc.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:I NEED CARFAX TO BE EXPOSED AND FULL COMPENSATION FOR REPORTING WRONG INFORMATION,THUS CAUSING ME SUCH GRIEF FOR THE LAST 3WEEKS.I HAVE HAD A DOWNPAYMENT ON A CAR FOR THREE WEEKS NOW AND WASNT ABLE TO TRADE MY CAR BECAUSE OF SUCH ISSUE.NOW THEY ARE SAYIING THIS WAS AN ERROR,I ACN JUST ACCEPT THAT I NEED THEM EXPOSED AND SOME KIND OF COMPENSATION FOR CAUSING ME SUCH DAMAGE AND GRIEF

THANK YOU

Regards,

Business

Response:

Dear [redacted]:

We appreciate the

opportunity to offer the following response to the subject complaint.

The CARFAX Report states that it is based solely on

information provided by its data sources, and thus may contain errors. Since CARFAX makes no representations as to

the accuracy of its information, no compensation is offered if data is

determined to be inaccurate.

Respectfully,

Manager, Product Support and Data Escalations

CARFAX, Inc.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

Regards,

Thus whoever provide all this wrong information should be held liable,THIS MATTER IS NOW IN MY LAWYERS HAND TO PURSUE LEGAL ACTION AGAINST THEM,CAUSE I SUFFERED FOR MORE THAN 3WEEKD TRYING TO TRADE MY CAR,IN THE LONG RUN I HAD TO UNDERSELL MY CAR MAINLY DUE TO THIER INCORRECT REPRESENTATION,I NEED COMPENSATION FOR THE DIFFERTENCE I HAD TO SELL FROM THE MARKET VALUE,I AM NOT GONNA JUST LET IT GO,THANK YOU

Business

Response:

Dear [redacted]:

We appreciate the opportunity to offer the following response to the subject complaint.

The CARFAX Report states that it is based solely on information provided by its data sources, and thus may contain errors. Since CARFAX makes no representations as to the accuracy of its information, no compensation is offered if data is determined to be inaccurate.

Respectfully,

Manager, Product Support and Data Escalations

CARFAX, Inc.

Review: On my CARFAX report, it states my the vehicle I own had functional damage. My car had minor fender damage and was easily driven away from the scene. I was attempting to see my car when this issue came up. CARFAX was unable to fix this issue right away and I lost on the sale. I am very disappointed in your services and the fact you are giving the public false information on my vehicle.Desired Settlement: Functional damage needs removed immediately from my CARFAX report. My case #[redacted]. Unfortunately I think it is too late to sell the car as I originally intended and I will make sure to make others aware of the false statements given in your reports.

Business

Response:

On November 18, the customer informed CARFAX that he would work with the police department in getting the police report corrected.

Review: Carfax has my car labeled as a lemon. This is untrue, as I owned the vehicle for 10 years now and it has 80,000 miles. I am unable to trade the car in because of this.Desired Settlement: For carfax to remove the incorrect information.

Business

Response:

Dear [redacted]:

We appreciate the

opportunity to offer the following response to the subject complaint.

On June 3, 2013, [redacted] sent CARFAX the following email:

I contact the WI DMV. Their response:

"Thank you for using the Wisconsin

Department of Transportation’s website.

This vehicle was branded as manufacturer’s

buyback in Wisconsin when a title

was issued to General Motors in September,

2003. The original paperwork is

no longer available to make any changes, but

since the vehicle was titled by

the manufacturer, the buyback notation

appears to be correct."

Respectfully,

Manager, Product Support and Data Escalations

CARFAX, Inc.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

no one can produce any sort of proof that anything is wrong with the vehicle. I contacted GM and no one there could provide me with any information because the records are not available either. If carfax wants to be a business for reporting vehicle issue they should be responsible for holding such records. How do I know this wasn't some sort of a mistake on cafax's part. since carfax has made many mistakes before.

Regards,

Business

Response:

Dear [redacted]:

We appreciate the

opportunity to offer the following response to the subject complaint.

As confirmed to [redacted] by the Wisconsin Department of Transportation, there is a lemon brand issued by

the state. If this is in error, it would

be on the part of the state, and not CARFAX for accurately reporting Wisconsin’s

records.

Respectfully,

Manager, Product Support and Data Escalations

CARFAX, Inc.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

Supposedly GM branded the vehicle, not The State of Wisconsin. There is no paper-work to follow. Where does Carfax get their information?

Regards,

Business

Response:

Dear [redacted]:

We appreciate the

opportunity to offer the following response to the subject complaint.

As confirmed to [redacted]

by the Wisconsin Department of Transportation, there is a lemon brand issued by

the Wisconsin Department of Transportation.

This information was reported to CARFAX by the Wisconsin Department of

Transportation, and has been confirmed both to CARFAX and directly to [redacted]

to be correct.

Respectfully,

Manager, Product Support and Data Escalations

CARFAX, Inc.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

I do not think Carfax is helping with this issue. All responses seem to be the same.... no answers. Will the title say branded? My title does not.

Regards,

Review: I am trying to sell my used car purchased from a dealer in Minnesota. One of the prospective buyers purchased carfax report and it states that my car was in an accident in Arizona 2 months after I purchased. There are no details of the accident and it just states "Arizona Damage Report - Accident Reported". My car has NEVER been in an accident/incident and has NOT been driven outside of Minnesota. I purchased AutoCheck report from DMV which shows no accidents and title as clean. This is a perfect evidence to prove carfax is wrong. I submitted data research request to Carfax to fix the report and they have not responded yet. When I contacted them through live chat, they said it could take a week for them to "begin research" and I dont have that luxury of time. I have a prospective buyer whom I dont want to lose, is waiting for this carfax to be fixed to purchase the car.Desired Settlement: As the information in the report is incorrect and it is impacting my sale, accident entry needs to be removed from the carfax report ASAP.

Business

Response:

CARFAX resolved this matter directly with the customer, emailing the following statement on 6/16/2014: "Thank you for contacting CARFAX. I have initiated your data dispute under case number [redacted] and I have removed the accident in question from the CARFAX Report. I have verified that this accident belongs to another vehicle."

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. However this mistake by carfax has cost me more than $500, waste of time and unnecessary stress. I would neither do business nor recommend carfax to anyone!!!

Regards,

Review: Purchased "Unlimited CARFAX Reports" package on 11/7/2013 in the amount of $54.99 via my bank [redacted] Debit on the CARFAX website. The site issued a confirmation number of [redacted] along with an authorization number of [redacted]. My bank shows the transaction posted on 11/8/2013.

It seemed I was able to use the site immediately and when I had left the site and attempted to log in again I could not. I checked my email account to be sure I was using the correct password and found that they had not sent any new log in information nor had they sent copies of the reports I ran. I sent an email to the customer service and the response said that my subscription had run out on 9/1/2013 which isn't necessarily incorrect since I had previously subscribed. However this does not explain why I was charged for a new 30 day subscription and have no way of using it.Desired Settlement: CARFAX needs to provide me with the service for which I have paid for.

Business

Response:

We appreciate the

opportunity to offer the following response to the subject complaint. On November 13, 2013, CARFAX sent the

customer the following email:

I apologize for any

misunderstanding, but the reason that you are not able to access the account is

because you have incorrectly spelled your email when you re-registered for the

account. The email you put was [redacted]. I have now fixed the

email and you may now log back in to access the account.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Please include the following response.

If the business would have properly investigated and resolved the situation upon my initial request the Revdex.com would not have been contacted.

I would urge the business to implement safeguards from this sort of issue occuring again.

Other websites automatically reject emails with improper formats. Other websites send an email that the customer must respond to in order to verify the information given is valid.

I find it very interesting that this business takes your money before verifying that all information is correct.

Regards,

Review: [redacted] RE: VIN: [redacted]

car# [redacted]

year# 2008

I been sending so many emails to car fax to fix my car history, Who ever runs my car history shows my car was salvage and total loss, My car never been salvage or total loss. I send them many email no ones responding back to my mail. Please clear my car history from salvage and total loss.Desired Settlement: I would like to have my car history clear from record sating my car never been salvage or total loss.

Business

Response:

[redacted]

CARFAX has received no correspondence from this customer, searching by

VIN, email address, and name. CARFAX

would be happy research the total loss reported to CARFAX on this VIN. To start the process, please complete the

online Data Research Request form located below, and a member of our customer

support team will contact you directly.

Manager, Product Support and Data Escalations

CARFAX, Inc.

Review: Carfax advertised unlimited reports for a one time fee. I paid the fee and was promptly told I can only run 5 vin numbers to obtain car fax reports. It stated then that you can run unlimited plates. It states this is how they can provide you with unlimited reports. When you run a plate it only returns the make, year of the car. No car fax is returned. I asked for a refund after using my five vin numbers. They refused it due to me using the five reports. Had I of known I could only get five reports, I wouln't of paid for it. But I was lead to believe I was getting unlimmited carfax reports.Desired Settlement: Refund and change in advertising.

Business

Response:

Dear **. [redacted]:

We appreciate the

opportunity to offer the following response to the subject complaint.

The CARFAX order page

lists the Unlimited CARFAX Reports plan as Unlimited Reports by U.S. License

Plate. This is also mentioned in the Customer

Agreement, the receipt email, and indicated upon logging into the CARFAX

account. The account includes five free CARFAX

Reports by VIN, and as a courtesy, an additional five free CARFAX Reports by

VIN were provided to the customer.

When the customer runs a

license plate in the account, the system asks the customer to confirm that the

year, make and model are correct. The

customer then needs to confirm this by clicking the Run Now button, and the

CARFAX Vehicle History Report will be provided at that time.

Respectfully,

Manager, Product Support and Data Escalations

CARFAX, Inc.

Review: Carfax advertised free unlimited reports - did not clearly specify that it was by license plate # until AFTER payment was made (VIN Searches are limited to only 5).Did not clearly specify that refunds are only available to clients who only use up to 3 VIN checks until after you click on FAQ for refund.There is no option to purchase an unlimited search by VIN package.Refund website feature does not submit refund request to customer support - over 3 uses of VIN feature. Very confusing! limit 5 VIN searches, Refund only if 3 used!

Product_Or_Service: unlimited search 60 daysDesired Settlement: DesiredSettlementID: Refund

Refund. And an option to purchase an unlimited search by VIN #

Business

Response:

The CARFAX order page states clearly that the Unlimited Reports plan is unlimited using only the U.S. license plate. CARFAX does not offer or advertise an unlimited-by-VIN plan. These details are stated in the product selection box, as well as the Customer Agreement on the order page, to which the customer must agree before asking us to place their order. After purchase and before using the account, these details are also outlined in the purchase confirmation page as well as the receipt email, giving the customer plenty of notice about the details of the plan before they begin using it. Lastly, upon logging it, the account has two search boxes, one clearly states unlimited searches by license plate and the other search box clearly states five searches by VIN.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:On the order page of their website at the bottom left corner, it clearly states: "Money Back Guarantee if Not 100% Satisfied - No Risk!"

Review: I signed up for unlimited carfax reports as I am looking for an engine for my [redacted] and wanted to run VIN numbers on each engine to verify mileage. I bought the unlimited reports plan for $54.99 (minus a discount for being a [redacted] customer). After running 5 VIN numbers I found out that unlimited VIN reports actually mean 5 VIN reports and unlimited run by license plate number. This is useless to me as none of the vehicles I am looking at have license plates.

If you look at the below web page, you will see the page where I signed up and will see NO mention of being able to run only 5 VIN based reports the "Unlimited Carfax Reports" plan. [redacted]

If you search [redacted] for "Carfax Unlimited Reports Scam", you can find dozens of other complaining about the same thing. Many have been taken in by Carfax's false advertising.

My opinion of Carfax was very positive until this experience, but now all of that goodwill is now gone due to their fraudulent advertising. Carfax should take a good look at the way they are doing business, and research on the Internet the many dissatisfied customers their policies have created.Desired Settlement: I would like what I paid for, an unlimited account to run VIN numbers for as long as the account is good (60 days in this case). If this cannot be done, refund my payment.

Business

Response:

As it states on the order page the customer used to make their purchase, the Unlimited CARFAX Reports plan is "Unlimited Reports by U.S. License Plate." The customer is not purchasing any VIN searches with this plan, and the order does not state anywhere that it includes searches by VIN. CARFAX does not offer or advertise an unlimited-by-VIN plan.

Review: I bought my car in February 2012 from a local dealership. It was a 2009 BMW with VIN ending [redacted]. The dealer pulled the Carfax report at that time and it was clean title.

Last week I tried to trade in my car to a local BMW dealership. They pulled the Carfax report again, and found the car involved in an accident in Florida on June 6, 2011.

On the new Carfax report, it says this accident was not reported by Carfax until April 2012.

I wouldn't have bought the car in the first place if I knew it was involved in an accident. As a result of the accident, I have to incur a loss in excess of $3,000 when selling the car. Carfax, whose only business function is to provide accurate reports to car buyers, failed to perform due diligence to collect the information in a timely manner. Now, I know there are always type II errors in the information provider's report. However, it is simply unacceptable that it took 10 months for a major accident to show on the Carfax report.

Business

Response:

Dear **. [redacted]:

We appreciate the

opportunity to offer the following response to the subject complaint.

CARFAX can only report the information reported to

CARFAX. In this customer’s case, the

State of Florida did not report the accident to CARFAX until 10 months after it

occurred. CARFAX makes its customers

aware that this can happen by explaining on each CARFAX Report that not all

information is reported to CARFAX at the moment the CARFAX Report is run, and

that other information, including accidents and problems, may not yet have been

reported. Thus, CARFAX recommends a

pre-purchase vehicle inspection by a professional to check for prior repairs

and hidden damage.

Respectfully,

Manager, Product Support and Data Escalations

CARFAX, Inc.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

So you just wait there for Florida to report the accident to you? Is this what you do? I can't believe it. The accident report was publicly available as early as September 2011. It took you another 7 months to report it. Autocheck started to report the accident way before that. The only reason I didn't pull out an Autocheck report is because I trusted you.

Regards,

Business

Response:

Dear **. [redacted]:

We appreciate the

opportunity to offer the following response to the subject complaint.

There is no evidence to suggest that the accident report was

available any sooner than it was reported to CARFAX.

Respectfully,

Manager, Product Support and Data Escalations

CARFAX, Inc.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

There is no need for further discussion.

Regards,

Review: Purchased CARFAX online services (report) to investigate a used car we were purchasing.

CARFAX website is designed to "bait and switch" or "up sell" it's customers by defaulting to the maximum option. and thus I was charged for more services than was intended. Site also claims lifetime reports however those are limited to 5 vin searches and only license plate searches within so many days.

I attempted to request a refund but the site then warns you if you request a refund it will only be considered by them (not guaranteed) and that you will loose their included buy back program if you cancel.

I did not want to cancel, only be refunded the $15 up sell fee.

I stated this in my e-mail to them but never heard back!Desired Settlement: Looking to be refunded but only thge difference in price from the basic single report I wanted and their lifetime upsell package.

Business

Response:

Dear [redacted]:

We appreciate the

opportunity to offer the following response to the subject complaint.

[redacted] feels that CARFAX utilized a dishonest tactic

known as “bait and switch” on our order page, and that our “lifetime” package

is misleading. He states that a refund

is not guaranteed, requesting one will void the CARFAX Buyback Guarantee, and

that he never received a response to our email.

We will be happy to issue him the $15 refund. We can do this several ways. The easiest is for [redacted] to email us

directly at [email protected]. He can also Live Chat with us, or fill out

our Contact Us form on our Help Center, at www.carfax.com/help. Lastly, he can fill out the online refund request

form, also on our Help Center.

The CARFAX website does

not use a bait and switch or any other type of deceptive practice. On the order page on our website, Step 1 is

choosing which package the consumer would like to purchase. It does default to a particular package,

which is clearly listed as the currently selected package and encourages the

consumer to select another, more appropriate package. I’m sorry if this was not clear to Mr.

Goldman and we will be more than happy to refund the additional $15 (instructions

included above). CARFAX does not offer a

“lifetime” package.

Every purchase of a

CARFAX package includes the 100% Money Back Guarantee. Under the Money Back Guarantee, the customer

is guaranteed to receive a refund under the following conditions, which [redacted] meets:

• You have not, nor has any member of your

household, received a refund from CARFAX within the last 12 months;

• You have run two or less CARFAX Reports on

your Plan account; and

• Your refund is requested within 90 days of

your date of purchase.

Requesting a full refund

does void the CARFAX Buyback Guarantee, but [redacted] is not requesting a

full refund or to void/cancel his order.

If [redacted] requests a partial refund only to make up the different

between the package he purchased and the package he meant to purchase, the

CARFAX Buyback Guarantee will still be valid.

Lastly, CARFAX never

received an email from Mr. Goldman or from the email address of “[redacted]”. Perhaps he used a different email address or

sent it to a non-CARFAX email box.

Respectfully,

Manager, Product Support and Data Escalations

CARFAX, Inc.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am neither accepting nor rejecting this response because I have followed the suggestions provided by the Defendant of the complaint.

I did request a partial refund on the Carfax site for the $15 and will accept their response to the Revdex.com once my partial refund is received.

However, I am troubled how a business can maintain a stellar rating with the Revdex.com, just by responding and having the person with the complaint accept their response in cases such as this.

I still disagree with their practice of having their highest priced purchase option checked by default on their website because one you follow their site's cue and enter your credit card info, unlike most e-commerce sites, there is no way to correct your choice.

In addition, I could not find any live chat option on their site and I find it very suspicious that they claim they never received my e-mail (I never received a bounceback)..

Thank you for your assistance in this matter!

Regards,

Business

Response:

Dear [redacted]:

We appreciate the

opportunity to offer the following response to the subject complaint.

CARFAX received [redacted]’s refund request on 6/19/2013, and on 6/20/2013 the $15.00 refund was

issued back to his card. I’m sorry [redacted] did not find the Live Chat option, it is located on our Help Center

under the Contact Us page on the left side.

Respectfully,

Manager, Product Support and Data Escalations

CARFAX, Inc.

Review: I purchased a 2007 Chevy Tahoe in October 2010 from [redacted] in [redacted]. I received a clean carfax report with no accidents to the car. I went to trade my Chevy Tahoe June 1. 2013 and received a new carfax stating the car had been wrecked in 2008 but was not reported until March 2013. I made my decision to purchase my Tahoe in 2010 based on a clean carfax report. Now I own a Tahoe that has been wrecked. It essentially will cost me approximately $3000.00. I feel it is unacceptable to advertise carfax reports are accurate. If I had known the Tahoe had been wrecked I would not have purchased it in 2010. WHy did it take the garage 5 years to report the accident to carfax? I feel there should be a statue of limitations on reporting time of accidents to prevent this from happening to other consumers. No one wants to buy damaged goods especially when you are unaware of it.Desired Settlement: I should be reimbursed for the $3000-$5000.00 of value the vehicle has depreciated due to accident on newest carfax report.

Business

Response:

Dear [redacted]:

We appreciate the

opportunity to offer the following response to the subject complaint.

[redacted] states that it is unacceptable to advertise that

CARFAX Reports are accurate, is wondering why it took the garage so long to

report to CARFAX, suggests a limit on the reporting time of accidents, and

therefore believes CARFAX should reimburse her for $3,000.

I agree that it would be unacceptable for CARFAX to

advertise that our reports are accurate, which is why we don’t. Our advertisements only suggest going to our website

or asking the seller for a CARFAX Report.

The CARFAX website and Vehicle History Report states that it is only as

accurate as the information reported by its sources, and since not all accidents

are reported, it is always recommend that a CARFAX Report is accompanied by a

pre-purchase vehicle inspection by a professional and a thorough test drive. Thus, because CARFAX is forthright about its

limitations and does not guarantee it will contain all information, no

compensation will be offered.

CARFAX has billions of

records from over 75,000 sources and loads millions of new records every

day. I would always want to know what

was reported to CARFAX before I made a vehicle purchase decision, but always

along with a vehicle inspection and the understanding that not everything is

reported to CARFAX at that time.

Respectfully,

Manager, Product Support and Data Escalations

CARFAX, Inc.

Review: I am attempting to sell a vehicle that I have owned since 2009. I have completed all necessary steps to sell my vehicle, but when the purchasing party pulls the carfax report on my car, it shows a mileage discrepancy. It shows that my vehicle was taken to a shop in November of 2011 where an inconsistent mileage was reported. The report even states that it is likely that the discrepancy is a clerical error made by a repairing party. I never took my car to this shop. I have attempted to contact Carfax to resolve this, as has a representative from the repair shop (who admits that the information on the report is erroneous). Carfax has refused to assist in the process of clearing this up, and no dealership will accept my car as a trade-in while this is an issue. Through no fault of my own, my car is being held ransom because of a simple mistake made by a repair shop that I have never visited. Carfax has told us that the problem may only be fixed through a bureaucratic system of paperwork filing that may take weeks. The website states that a consumer should be contacted about a dispute within one business day, but a representative confirmed in a live chat that they are so backed up that we would not even be contacted for at least a week.Desired Settlement: I want Carfax to remove the information that all parties have confirmed to be erroneous immediately. I want Carfax to change their policy to reflect that in the event that an issue that is most likely a clerical error occurs, it is first confirmed with the reporting party before being placed on a car's report. Likely bad information (by their own words), should be confirmed before it can economically damage the owner of a vehicle.

Business

Response:

Dear [redacted]:

We appreciate the opportunity to offer the following response to the subject complaint.

I could not locate any correspondence searching by either the name or email address provided in the complaint, and no VIN was provided.

Respectfully,

Manager, Product Support and Data Escalations

CARFAX, Inc.

Review: I purchased a car in March of 2013 and when I got the carfax for the car, it reported that it had not been in any accidents. I went to a dealership to look into buying something new and the salesman showed me the auto check report and that showed that it was in an accident on 8/5/2012 in providence ri. I'm filing this complaint because I am very upset that I was told that there were no accidents and I have had numerous problems with the front right side since I got it. I hope you can help meDesired Settlement: I would like for the car to be paid off in full so that I can purchase a new car.

Business

Response:

A CARFAX Vehicle History Report would never state that a car has not been in an accident. Rather, the CARFAX Report would state that no accidents were reported to CARFAX, that not all information, including problems, is reported to CARFAX, and therefore the CARFAX Report should always be used along with a pre-purchase vehicle inspection and thorough test drive to check for anything not reported to CARFAX, including prior repairs and hidden damage.

Review: I bought a Carfax report for our 2007 Volkswagon Touareg in 2011 to check that it had no issues. I am now selling the vehicle and a buyer pointed out that the current Carfax they bought lists the vehicle as stolen. Apparently the vehicle was stolen on 7/29/2007 and on the report, Carfax states:

Stolen Report - [redacted] Vehicle recovered after theft

CARFAX began reporting this information on 02/03/2013.

So the theft occurred in 2007 and I bought in 2011 based on a mis-leading Carfax report. If Carfax had done due, diligence, they would have found out prior to 6 years that the vehicle was stolen.Desired Settlement: Compensation equivalent to loss of vehicle value.

Business

Response:

Dear [redacted]: