Carfax Inc

Review: I recently decided to sell my car and a potential buyer ran a carfax report. To my frustration, the report indicated that my car has 80225 miles on it when the actual miles on the car is 30225. Apparently, the smog technician reported the wrong odometer reading. Because of this, I lose the resale value , lose complete credibility, and ultimately will not be able to sell my car. I tried contacting carfax. They dont have a customer service number, so the only way is via Email. I sent them an email 2 weeks ago and they still havent responded.Desired Settlement: Help advise with solution to problem.

Business

Response:

We received one email

from the customer, and responded on November 13, 2013 with the following:

Please fill out the

following form and someone from the data department will contact you with your

case# and any other information they may need. http://support.carfax.com/c_datarequest.

Please attach any documents you have showing the mileage from around the date

in question to the correction form. Thanks!

Review: I payed for a carfax that was supposed to give all car history for up to 30 days. It only gave me what the car was worth for not even aweek. Its like everything disappeared. If you try to contact customer Service no one responds; you only get a voicemail.Desired Settlement: Respond, refund and apology. A reasonable outcome would be to pay for the car.

Business

Response:

Dear **. [redacted]:

We appreciate the

opportunity to offer the following response to the subject complaint.

I could not find a record of being contacted or any

purchases under the information provided.

For any assistance, please contact CARFAX’s customer support team

through our Help Center, at www.carfax.com/help. We do not offer phone support, but we do

offer Live Chat as well as email support, which typically has a 24 hour

response time.

Respectfully,

Manager, Product Support and Data Escalations

CARFAX, Inc.

Review: Carfax provides 3 types of plans for consumer purchasing that start with “1 carfax report,” “5 carfax reports,” and finally “unlimited carfax reports.” I purchased the unlimited carfax reports presuming I would be getting exactly what the advertised product stipulates. When running a couple of searches, I realize that the package includes 5 free searches and only unlimited searches using the license plate of the intended vehicle. After contacting carfax, I was denied a refund and told that no package includes unlimited VIN searches, but rather that you can only run unlimited license plate searches. I ran 1 (one) VIN search and 2 (two) license plate searches (one on my own - car to test). On the order page linked below, there is no indication of this limitation, which is a classic bait and switch (whether intentional or not) advertisement. I am requesting a refund of my purchase.

Business

Response:

In the product selection box, the CARFAX order page states that the Unlimited plan is unlimited using the U.S. license plate. It is also on the order page in the Customer Agreement, as well as the purchase confirmation, receipt email, and stated in the account upon logging in. Below is a direct copy and paste from the product selection boxes on the CARFAX order page:

Review: I recently tried to trade in my car and was notified that carfax has listed my car a been "deemed a total loss" in an accident. When a car is "deemed a total loss" it basically means that car has no value for trade in value. I have contacted carfax so they could correct the error and change the classification from "deemed a total loss" to a fender bender which is what it was on my report by email and was notified that they would get back to me in one business day. I contacted them 3 or 4 days later and still did not receive a response. I contacted them again a week later and still no response. I called carfax on 4/2/2013 and was told there is nothing I can do except wait for a response from carfax. I explained that I am trying to trade in a car to buy a new one and am still waiting for their response.Desired Settlement: Please fix report on my car as I need to trade it in. Car also needs to have better customer service, their operator is the only person who you can speak to and she can give you no information so you are basically held hostage by carfax until they decide to get back to you.

Business

Response:

Dear [redacted]:

We appreciate the

opportunity to offer the following response to the subject complaint.

CARFAX has resolved this

matter with the customer. Based on the

letter we received from the insurance company, the insurance-reported total

loss was removed from the CARFAX Report on April 5, 2013.

Respectfully,

Manager, Product Support and Data Escalations

CARFAX, Inc.

Review: My complaint is about Carfax's "Unlimited" plan which is offered on their website. It advertises unlimited use for researching automobiles. There is no mention of a limit for looking up VIN numbers of cars! This is deceptive advertising, they should state the exact number of VIN look-ups. I have contacted the company and expressed my anger at this deception. I would like my money refunded as the their page is misleading and they omitted such details on purpose. I had complete trust in this company until I came across their misleading ad and I hope they will fix this matter.Desired Settlement: State on your site (limit to 5 VIN numbers)

Business

Response:

The complaint states that

the CARFAX order page does not specify the VIN limit for the Unlimited Reports

plan. As one can plainly see from this

copy and paste of the order page below, the Unlimited plan clearly states that the

plan is limited to U.S. license plates only.

Unlimited CARFAX Reports

only $54.99

Unlimited Reports by U.S. License Plate

As a courtesy, the plan

does come with five CARFAX Reports by VIN, and upon logging into the account,

it clearly states there are five VINs remaining by which to search.

I could find no record of

being contacted previously by this customer.

For fasters service, I encourage them to contact our customer support

team through our Help Center. http://support.carfax.com

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because: you mentioned that the limited number of VINs can be seen "upon logging into the account". This means that the customer have already made the purchase and only discovered your deceptive advertisement after making the purchase. This is not acceptable. Also, it's not my problem if you can't find a record of my complaint to your company.

Regards,

Business

Response:

As one can plainly see

from this copy and paste of the order page below, the Unlimited plan clearly

states that the plan is limited to U.S. license plates only. The customer should not have expected any searches by VIN.

Unlimited CARFAX Reports

only $54.99

Unlimited Reports by U.S. License Plate

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because: your argument is biased and doesn't make any sense and you are reading the offer from the firm's perspective not the customers' . Look at your other offer "5 CARFAX Reports $49.99" vs "Unlimited CARFAX Reports only $54.99". This is where the deception takes place, either pay $49.99 for 5 reports, or pay $54.99 for unlimited reports. Your deceptive advertisement is changing the types of reports between offers. I demand a refund.

Regards,

Business

Response:

The customer is refusing to accept the fact that the order page clearly states “Unlimited Reports by U.S. License Plate.” I understand why they are refusing to accept this, because it completely voids any legitimacy to their complaint.

Review: CarFax reports 'incidents' or accidents among other things, pertaining to vehicle's history. These incidents negatively impact the perceived value of a vehicle, and having an incident on the record immediately lowers the value to a prospected dealer buying the car as a trade-in. It also 'scares' away other prospective buyers in the private market. Carfax does not clean their data, nor fact check, unless prompted. If there is an erroneous report/incident, one may only submit a form to request action, but it is not possible to call them. One may email them, but no messages are returned until they have researched the claim, which can take up to 5 business days. It is impossible to have them correct a 'clean' record, meaning they have no way to know if there has been damage to vehicle, if it was not reported properly. They are simply a data curator and reporter ,and take no responsibility for the data, or the impact it has on the value of vehicles that have incidents reported. They don't make the information transparent so one may research on their own, and they don't communicate openly. The information they present can cost a person $1000's of dollars, and significant time spent in trying to sell a car or convince a buyer that the report is false. Meanwhile, there is no compensation to the car owner if a false report is made, and there is no compensation to a person who purchases a Carfax report which turns out to influence their purchase decision. Whether they didn't buy a vehicle b/c the incident report they saw, or they did buy a vehicle b/c it had a clean report, but in reality the car had been in a significant accident and was damaged, but repaired. They don't take responsibility for the inflated value that the market has put in their product.Desired Settlement: I would really like them to compensate me for the time and $ lost in selling my car for less than it was worth due to erroneous report, however some of this was my need to execute a sale quicly, and I didn't have the week needed to clear the report, w/o any communication from them to my daily follow-ups, besides one automated email. I would like them to make the process more transparent. I would like to have more information about the 'incident' and give the Report real value by allowing a person to research it themselves. I don't know how it is possible to deal with falsely clean reports. They need to offer restitution to anyone who obtains a clean report only to later find out the car was not 'clean'. They need to offer some sort of guarantee that their reports are accurate.

Business

Response:

CARFAX does not offer phone based customer service but does offer

live chat and e-mail customer support, and data disputes are worked on in the order they are received.

CARFAX receives electronically-submitted data records from over

80,000 data sources, and loads these records directly into its Vehicle History

Report database as they are received. Because CARFAX does not receive any paper

documents or perform any data entry, an error made by a data source may

occasionally display on a CARFAX Vehicle History Report. Since millions

of records are loaded every day, every CARFAX Vehicle History Report states

that it can only rely on its data sources of the accuracy of its

information. Therefore, CARFAX does not and cannot guarantee the accuracy

of information reported to CARFAX by its sources.

A California police department reported the accident to CARFAX

for the customer’s vehicle. It was only after contacting the police

department that CARFAX was able to verify that the accident was reported for to

it for the wrong vehicle. The customer’s case was resolved and the

accident record was removed on September 12, 2014.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because: The service that this business provides creates 'fact' where there is fiction and does not take any responsibility for it. In my case, I could resolve the issue, after many days with no communication. The fictional data cost me $2000 and 5 business days, and the car I wanted to buy at the moment (very low inventory of the make/model I was interested in).

Review: On Sept 20, 2013 I bought a gorgeous Clemson orange 2006 [redacted]-35 with 54,000 miles on it from Luxury Cars of [redacted] (LCC) for $19,100 plus taxes, tags, etc. The salesman, Victor V[redacted] told me that there was a "clean" Carfax (indicating no known accidents). I traded in a 2001 [redacted].

After a few months, I decided I needed a larger car for my antiques business, so I put my [redacted] on [redacted] for sale. In late June, 2014, I found a buyer who offered me $18 500 for my car. The buyer emailed me the day I was supposed to deliver it to him and said he had run a Carfax on my car and there was an accident , so he was no longer interested in buying the car!

Shocked and dismayed, I called and visited LCC. The sales manager Dennis S[redacted] ran a new Carfax and there was the new information--a disabling accident with airbags deployed! He did call Carfax and they said that the original Carfax document which I was supposed to have been given a copy of and asked to sign (that did not happen) has very small print that indicates that information may be incomplete.

Carfax advertisements lead consumers to believe that a "Clean" Carfax report means you are getting a car with no known issues. Consumers have no way of knowing that a clean Carfax can change months later severely devaluing the car they purchased.

I have tried to sell my car for a months now and can get no individuals to buy it because it had a disabling accident with airbags deployed. Car dealers want to give me $12,500 or less trade-in value on a car that NADA lists as having a $18, 675 trade-in valie.

I want my money back for the vehicle I purchased or at the very least the difference between what I paid and what it should have been worth (a $7K to $8K differenDesired Settlement: I want my money back for the vehicle I purchased or at the very least the difference between what I paid and what it should have been worth (a $7K to $8K difference)

Business

Response:

The CARFAX Vehicle History Report is a dynamic service that is

updated regularly with information received from current and new data sources.

Sources of accident data are not required to report information to our company,

so the reporting of events is based on a source's willingness to participate

with us and when they begin providing information to us thereafter. Since not

all accident sources provide information to CARFAX, we continuously contract

with new data sources for historical events in addition to receiving additional

records from our existing sources that can date back several years. We

understand your concerns regarding the timing involved but despite our best

efforts, sources can take up to several years before agreeing to supply their

data while others may never report information to CARFAX. When we receive new

information from participating sources, we work as quickly as possible to

update the information on our report.

Review: Car fax has posted/filed grossly incorrect information about my car.Desired Settlement: I want the information corrected to reflect the truth.

Business

Response:

Dear [redacted]:

We appreciate the

opportunity to offer the following response to the subject complaint.

If information displaying

on a CARFAX Vehicle History Report contains an error, we have a process to

correct it. Simply fill out the online

research request form located in the Help Center on our website. For convenience, I have included a direct

link to the form. [redacted]

Respectfully,

Manager, Product Support and Data Escalations

CARFAX, Inc.

Review: I pulled a carfax back in December 2009 in regards to a car that I ended up purchasing. The report was clean and my car reported no history of accidents or title issues. CARFAX does provide certain guarantees to their report but apparently my particular situation falls outside of that. I suspect foul play on their end to avoid having to do a payout. I recently decided to sell my car so I went ahead an pulled another CARFAX report and now I see that there was a total Loss Claim from 2007. It also notes that CARFAX started reporting on this in January of 2013. CARFAX only provides a 1 year warranty on their issues so isn't it convenient that this was outside of that time frame. I followed up with them to dispute the report and any logical person would agree that a claim of a total loss coming in 6 years after the fact is completely ridiculous. They're response was " I have verified that the total loss is correct as is." This might be a simple response and walk away situation for them, but the impact of a total loss report on a car history is no small matter. First, I never would have bought the car in the first place. To that same token, it limits my ability to sell the care, and most importantly it dramatically decreases the value. The whole reason for CARFAX to exist as a business is to avoid this very situation. In addition, let's say it was just a one-off situation and a mistake on their end. They have refused to provide me with any documentation or support to validate this claim. If they can't provide the support for the claim they shouldn't be able to report it. They failed to prevent the very situation that the company exists. It's a mistake that deserves to be appropriately resolved and I shouldn't be a victim of circumstance for taking all the right measures.Desired Settlement: The carfax guarantee should extend to my situation and I should be refunded the purchase price of my vehicle of $14,750.00

Business

Response:

A CARFAX Vehicle History Report can only display information that has been reported to CARFAX by its sources at the moment the CARFAX Report is run. Not all sources report to CARFAX at any given moment, which means new information will result in a change to the CARFAX Report when that new information is reported to CARFAX. When the customer viewed the CARFAX Vehicle History Report, that CARFAX Report fulfilled its obligation of displaying all records that had been reported to CARFAX. The CARFAX Report did not display a total loss record at that time because that record had not been reported to CARFAX by any of its sources, and that particular data source had not agreed to report any information to CARFAX at that time. Every CARFAX Report lets its viewer know that not all information, including problems, will be included on that particular CARFAX Report, and therefore recommends a pre-purchase vehicle inspection and thorough test drive to check for anything not reported to CARFAX, including prior repairs and hidden damage.

Review: Carfax creating an erroneous report concerning our car. When we attempted to contact carfax for the purpose of fixing this report, we were unable to get anyone to help us. No one would even talk to us.

We suffered a monetary loss due to the false report. The false report could not be verified or retracted at the car dealership and we lost $1000 dollars on the trade of our car.

The report issued by carfax was totally incorrewct and we could not get anyone at carfax to respond to our issue.Desired Settlement: We wish to speak with a customer service person at carfax for the purpose of correcting this erroneous report.

We would like to clear the title issues of this car.

Business

Response:

Dear [redacted]:

Review: Looking to trade in a vehicle. Luckily after some low trade in value quotes, 1 dealer informed me that my report shows an airbag deployment which is NOT the case. This was an "accidental" learning of this info. If not for the dealer informing me, I would have lost trade in value due to carfax's error. I Confirmed the police report from the stated accident and airbags did NOT deploy and is documented as such by the police department . I Called carfax to fix. I was Promised a response in 1-2 days. Looks like response will now be for upwards of 2 WEEKS! Looking to purchase a particular used vehicle and this delay will likely eliminate the possibility of this purchase. No other cars of similar value and degree of "usage," available within this price range. If this unsolicited service is done poorly and not staffed well enough to fix the problems that it causes, the company has a dramatic flaw that it should be responsible to fix.Desired Settlement: Prompt (1-2 days) repair of my report so I do not lose the possibility of car purchase of my choice

Business

Response:

Dear [redacted]:

We appreciate the

opportunity to offer the following response to the subject complaint.

On April 17, 2013, CARFAX emailed the following response:

Good Afternoon

[redacted],

Thank you for

contacting CARFAX and sending in the Police Report.

I have submitted your

data dispute under case number [redacted] and based on the Police Report, I have

updated the 12/19/2012 accident record to now read:

12/19/2012

Connecticut Damage

Report

Accident reported

Involving rear impact

Minor damage reported

I have also sent you a

separate e-mail with a 14 day link to the updated CARFAX Report.

Please let me know if

there is anything else I can do.

Thanks so much for

your patience and have a great day!

Resolution Manager

CARFAX, Inc.

Respectfully,

Manager, Product Support and Data Escalations

CARFAX, Inc.

Consumer

Response:

From: [redacted]

Date: Mon, Apr 22, 2013 at 8:21 PM

Subject: RE: You have a new message from the Revdex.com of Metro Washington

DC & Eastern Pennsylvania in regards to your complaint #[redacted].

To: "[email protected]" <[email protected]>

my issue has been resolved. I do not think the business has planned

on making any modifications to his methods and this is disappointing;

But I wanted you to be aware that My specific concern has been

resolved.

THanks

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

From: jessica phillips <[email protected]>

Date: Mon, Apr 22, 2013 at 8:21 PM

Subject: RE: You have a new message from the Revdex.com of Metro Washington

DC & Eastern Pennsylvania in regards to your complaint #9504754.

To: "[email protected]" <[email protected]>

my issue has been resolved. I do not think the business has planned

on making any modifications to his methods and this is disappointing;

But I wanted you to be aware that My specific concern has been

resolved.

THanks

Jess Borkowski

Review: Purchased an unlimited Carfax reports for $54.99 on November 5. After running only three I was told I was out of reports and needed to purchase more. I contacted customer service three times and called twice to leave messages, and no call or correction after two days. I called corporate and was able to speak with someone who told they were working customer issues from October 31 and they would get to me in one to two weeks. I explained that I'm shopping for a vehicle now and needed access to run reports as paid for now. She connected me to the voice automated system again to leave another message. This is not acceptable.

Business

Response:

We appreciate the

opportunity to offer the following response to the subject complaint. CARFAX received one email from the customer,

and on November 11, 2013, sent the following response:

Hello

[redacted],

The

unlimited account allows you to run an unlimited number of private party

license plates and 5 free VINs within a 30 day time period. I see you have run

all available VINs. Since you were unaware of the limitations, I am adding 5

more VIN searches as a onetime courtesy. Good luck in your search!

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

Your web page states:

Review: I have been waiting to here from CarFax on a problem of a correction on a CarFax report. I have sent them all of there required paper work by fax and regular mail and still do not know the status of the problem. I would like to here from a person by phone on the status of this problem.Desired Settlement: I would like to know the status of my problem. I have been given five reference numbers that were sent to me stating that it will be looked at by a team member but not one answer to if the problem has been resolved.

Business

Response:

Dear [redacted]:

We appreciate the

opportunity to offer the following response to the subject complaint.

CARFAX removed the

odometer reading disputed by [redacted] on 6/17/2013. CARFAX sent the following emails to the

provided address to notify him of the changes:

-------

(6/17/2013 4:05 PM)

Hi [redacted],

I received the corrected title that you sent and have removed the

odometer reading in question from the CARFAX Report. I have also sent you a

separate email that contains a link to the updated History Report, the link

will be active for 14 days and should reflect the changes I made to the history

report by the end of the day today

Thank You,

Resolution Manager

CARFAX, Inc.

-------

(7/1/2013 8:58 AM)

Hi [redacted],

Per the email I sent to the address you used when you sent your

original request to correct the CARFAX Report, I have removed the odometer

reading in question from the CARFAX Report.

I will also send you another email that contains a link to the updated

History Report.

Thank You,

-------

Respectfully,

Manager, Product Support and Data Escalations

CARFAX, Inc.

Review: The information that CARFAx collects does not provide a unit of measure. In my case I live in the United States and drive a car that was imported from Canada, this car's odometer is in kilometers. The data that CARFAX pulls does not take into account the unit of measure that is recorded. With my car I take it in for servicing and the mechanic is going to record what they see on the odometer which is in kilometers, CARFAX pulls those records and assumes that the information that has been recorded is in miles and then basis there information off of that. They then make recommendations on the value of your vehicle to the consumer. In my case the odometer reads 220, 000 km which converted into miles is 132,000 miles the CARFAX company is providing potential buyers (anyone runs the CARFAX) a value of the vehicle based 220,000 miles. I have asked that they correct the information and they will not. In addition there is not direct line that you can call to talk to someone concerning corrections, everything is through email, when you try to create a claim the link to report the the information errors out. Also this incorrect information has cost me a least three serious buyers and I've had to sell my vehicle at a loss.Desired Settlement: I would like a refund for the CARFAX and I want them to correct the information.

Business

Response:

Dear [redacted]:

We appreciate the

opportunity to offer the following response to the subject complaint.

CARFAX researched this and removed the odometer readings

from the CARFAX Report. We consider this

matter resolved as of May 6, 2013.

Respectfully,

Manager, Product Support and Data Escalations

CARFAX, Inc.

Review: Sign up with Car Fax to provide service to sell cars , as giving a free trial and was told after the trial would be about 180.00 per month , then received bill for about 1500.00 and that the 180.00 was not availableDesired Settlement: That the bill be corrected to the 180.00 from the 1500.00 that was expected. offer a reasonable monthly rate (180.00)

Business

Response:

According to the contract the customer signed, the first month of service was free, and for each additional month the customer would be charged $14.99 each for the first 10 CARFAX Reports and $16.99 for each CARFAX Report thereafter. The monthly minimum is $149.90. The complaint suggests that the $149.90 is a monthly maximum fee, but this is not the case. In June, the customer ran 84 CARFAX Reports. The first 10 are billed for a total of $149.90, and the additional 74 are billed at $16.99 each for a total of $1,257.26. The total amount due plus tax is $1,421.23.

Review: Carfax advertises an unlimited plate search plus 5 vins for 54.99 and doesnt advertise its only a 30 day offer. I was under the impression that for 54.99 I was getting a year subscription. When I went to purchase the plan I clicked everything on the page trying to get more info before the purchase and came up empty. For 54.99 I expected more than 2 searches. I didnt find out until today, june 29th. Of course after you make the purchase they give you all the fine print by email. I feel carfax's practices are deceptive.Desired Settlement: Carfax should have disclose purchase periods in their advertising.

Business

Response:

The Unlimited License Plate plan expires in 30 days. This is listed in the Customer Agreement on the order page, which the customer is required to read before ordering. It is also in the receipt email, as well as when logging into the account. We're sorry if the customer was unaware of the expiration and will be happy to offer the customer several options to access the CARFAX Reports they paid for. Simply contact us through our Help Center using the following link. http://support.carfax.com/c_contactus

Review: The CARFAX services provides a false postive match and get you to purchase a report when no real report exists. We pre-ran the vin on the vehicle thier look up. It came back with a result of 1 detailed record available. We purchased the report thinking it would provide us with the information we seeked on the vehicle. Were we wrong. The so called "Detailed Information" was that the "Vehicle manufactured and shipped to orginal dealer" this is kind of a given. They baited us into the purchase and then provided no important information provided.

This was a pure false advertising ploy to get people to buy.Desired Settlement: I request a full refund of the 39.99 purchase price do to the false positive in the pre-data returned.

Business

Response:

Dear [redacted]:

Review: Carfax has prohibited my ability to sell me car as they have falsely added information onto the report for my vehicle. A dispute was made to the company on my behalf via a dealership I was hoping to sell my car to. During the initial reporting to carfax, we were told this error would be researched and if found to be an error then it would be removed from the report in 24-48 hours.

After 1 week, it is still on my report (simple call to insurance company would have proven this to be a false reporting by car fax). I have tried several times to contact carfax, however they will not speak to me regarding the initial dispute.Desired Settlement: Carfax needs to fix my report immediately as I can not sell my car...I can also not afford the payment that is due on may 1st. Had carfax never fasley added this negative activity on my report I would have been able to sell my car car already. Should this not be fixed by carfax by april 30th, I will also be seeking compensation of $155.49 plus late fees caused by me not being able to sell or make the next payment on my vehicle.

Business

Response:

A total loss was reported to CARFAX for the customer's vehicle. CARFAX received the customer's data correction request on 4/28/2013 disputing the total loss. By 4/29/2014, CARFAX confirmed with the insurance company that the total loss was reported in error, CARFAX removed the total loss record from the CARFAX Report, and called the customer to notify her of the update.

Review: I HAD WENT TO GO SEE WHAT MY TRADE IN AMOUNT WOULD BE ON MY 2003 YUKON XL C 1500 THAT HAS 116995 MILES AT A DEALERSHIP THIS PAST WEEKEND. THEY RUN A CARFAX TO SEE HISTORY ON MY VEHICLE. I THOUGHT OK . I HAD TOLD DEALERSHIP OF TWO SMALL FENDER BENDERS THE CAR HAD BEEN INVOLVED IN. ONE ABOUT 7YRS AGO AND ONE OF THIS APRIL OF 2013. REPAIRS WERE UNDER $3000 AND IS RUNNING PERFECT. THE CAR IS GREAT , ENGINE HAS BEEN SERVICED FROM MY DEALERSHIP SINCE I BOUGHT.

THE CARFAX HAS MY CAR AS A TOTAL LOSS. THIS IS NOT TRUE. THE DMV REPORT SHOWS NOTHING TOO... AS EVIDENCE. MY [redacted] INSURANCE AGENTS SAYS NOT TRUE, THE MECHANIC FROM DEALERSHIP THAT REPAIRED MY CAR FOR INSURANCE SAYS NOT TRUE. I WOULD HAVE MY VEHICLE IF WAS A TOTAL LOSS.

THIS HAS AFFECTED ME GETTING A FULL VALUE TRADE IN ON MY VEHICLE. I HAVE TRIED TO REACH CARFAX, ONLY AN EMAIL REPLY FOR CONSUMERS..THEY HAVE NOT CONTACT ME BACK TO FIX REPORT. I HAVE BEEN RESEARCHERING THAT 100'S IF NOT 1000'S OF PEOPLE HAVE HAD THE SAME SITUATION WITH CARFAX AND THEY CAN'T GET RID OF THEIR VEHICLES.

THE OTHER THING THAT CONCERNS ME IS HOW DID THEY GET MY INFORMATION? NOBODY SUBMITTED A TOTAL LOSS . NOW I CAN NOT GET THE NEW CAR I WANT WITH A TRADE IN AND I HAVE EXCELLENT CREDIT.

PLEASE HELP....THE CARFAX SHOULD NOT BE IN BUSINESS.

THANK YOU,

###-###-####Desired Settlement: #1 -MY WISH WOULD BE FOR A COMPANY LIKE THIS TP BE SHUT DOWN, THEY ARE PROVIDING FALSE INFORMATION.

#2 - IF NUMBER ONE CANT HAPPEN AND IF DEALERS ARE USING THEIR INFORMATION...I NEED THE REPORT TO BE CORRECTED WITH MY VEHICLE ACCIDENT IN APRIL OF 2013 AND ONLY THE REPAIRS POSTED NOT TOTAL LOSS.

PLEASE HELP ME GET THIS SOLVED...

Business

Response:

Dear **. [redacted]:

We appreciate the

opportunity to offer the following response to the subject complaint.

CARFAX is waiting for a letter from the customer’s insurance

company to arrive indicating the total loss was reported in error. Once CARFAX receives this letter, we will be

able to conclude our research and resolve this matter. We will notify the customer directly once the

letter arrives.

Respectfully,

Manager, Product Support and Data Escalations

CARFAX, Inc.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

Thank You Revdex.com ! With your help I had gotten a response from CarFax. I have just sent them a letter from my [redacted] Insurance to have report corrected. After the research from my insurance co. they found that the report error was from them. Now just waiting on Carfax's response on to fix my report and how long will it take.sent an attachment of letter sent to CarFax from my Insurance co.

Thank you,[redacted]

Thank You Revdex.com !

Review: Took my money and denied service. Terms and conditions are vague and arbitrary .Desired Settlement: full refund

Business

Response:

Dear **. [redacted]:

We appreciate the

opportunity to offer the following response to the subject complaint.

On August 14, 2013,

CARFAX sent the following email:

Created By: [redacted]

### (8/14/2013 7:33 AM)

Good

morning [redacted],

Thank

you for contacting us. Hope your day is going well.

I do

apologize for the inconvenience and any misunderstanding regarding the use of a

CARFAX consumer account.

You

are correct the terms and conditions does not include the word dealer however

it does state that "You acknowledge that you may only use CARFAX Reports

for your personal use. Commercial use, resale or redistribution of CARFAX

Reports is strictly prohibited. "Commercial Use" is defined as use by

persons engaged in the business of researching, buying and/or selling of

automobiles, the resale or redistribution of Reports, or any other business

purpose as determined by CARFAX, Inc". Again I apologize if there was a

misunderstanding.

I have

processed a $49.99 refund for the consumer account back to your card. It should

appear with your card provider in 3-5 business days.

We

offer several different options for business subscribers. . Please give our

Sales team a call at ###-###-#### or visit them at www.carfaxonline.com.

Please

let me know if you have any questions.

Thank

you,

Consumer

Affairs

Respectfully,

Manager, Product Support and Data Escalations

CARFAX, Inc.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,