Carpet Care Plus

Revdex.com, This should be resolved already but please apologize to [redacted] if he is not satisfied We knew the head of our Guest Service Division Nancy K [redacted] had reached out to [redacted] to resolve his frequent shopper points issue We will instruct Nancy to call [redacted] again to ensure we made a manually adjustment to sales he would like to receive credit for with his Status account I cut and pasted his original complaint and will cc her on this response to ensure there is no confusion about the complaint that is being sent again when she calls [redacted] We do ask our Cashiers to promote our loyalty frequent shopper program (Status) but don't make it a mandatory request on all guest sales Most guests know to identify themselves as a Status member to ensure they get credit on each sale If a guest forgets unlike most other companies we are more than happy to apply it manually through our Guest Service Department Nancy should have done this already and if not she will work it out with [redacted] Please close this complaint Sincerely, John F [redacted] Corporate Director C-Director [redacted] [redacted] [redacted] [redacted] *** [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] ***

Revdex.com, C-has decided to absorb the expense of the lost shipped bag and processed a credit to MsDaugherty's account She should call [redacted] again if she has does not see the credit that was processed Sincerely, John F [redacted] C-Director

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I have not received the full refundPlease have the representative from Century 21, Inc.refund me first In addition, please refund me through a regular check since I am not confident over gift cards issued by Century 21, Inc In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Revdex.com,Please thank [redacted] for taking the time to share this disappointing experience with us We took immediately action to resolve [redacted] issue and any future guest problems Our Corporate Guest Service Manager Katy C [redacted] called [redacted] , apologized and they developed a plan to fix the problemSincerely,John FC-Director

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] The store wants me to revisit the storeSHame on them maybe I live far away or maybe even abroad? It is their fault and they can and should correct it (not by having me waste my time) and refund the money to my credit card ASAP FYI I live in Belgium and I'm not planning to go back to NY for this In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID# [redacted] 2, and have determined that my complaint has NOT been resolved because: Called and got sent to out of office voicemailNo response yet In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Revdex.com, Please send our apologies to [redacted] We forwarded this complaint to our JG Store Manager (Trish S***) who will follow up until she actually gets [redacted] and resolve the issue Sincerely, John F [redacted] C-Corporate Director

Passed on your message to our General Store Manager Paul K [redacted] who will reach out to you again Sorry for the delay

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and glad that this was resolved, despite the length of time it took Sincerely, [redacted]

Revdex.com, Please apologize to [redacted] We sent his complaint to our Store Manager of BK Store (Cheryl C [redacted] ) who will contact [redacted] and resolve this issue Sincerely, John F [redacted] C-Director

Revdex.com, Please apologize to [redacted] *** Its obvious in this complaint a Cashier error snowballed into more frustration as we unsuccessfully attempted to use a 3rd party delivery service to immediately satisfy [redacted] *** We have forwarded this complaint to our downtown Store Manager (VP) named Paul K [redacted] (###-###-#### or [redacted] ) who said he would reach out to [redacted] to resolve He also will address his team members highlighted in her complaint Sincerely, John F [redacted] C-Director

Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: First, I've been trying to establish contact with a Nydia B [redacted] (sp?), Loss Prevention Manager, who contacted me over a week after I originally shared the details of my complaint with Nancy K***, Guest Service Ecomm (?); I have rung the store the past two days ( [redacted] and [redacted] Jan.) and been told on both occasions that MsB [redacted] was not in, though I had been assured that she would beThis matter is obviously not important to the Ccorporation, which will henceforth lose me as a customer.Secondly, I made clear from the start that the incident in question took place at the [redacted] store; as well, my last name is spelled " [redacted] ," and my title is "Dr.," not "Ms." In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I spoke to the business manager and he said he would call me back In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answdoer Here] does say only return policy for regular customer , if you had returned multiple times they change the policy , which is nowhere found on there website or a posted in store In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com, We agree with [redacted] and will ensure she is accommodated if this happened is what not intentional The complaint was sent to our Corporate Guest Service Manager (Katy C [redacted] ) who will reach out to [redacted] asap and resolve the issue Please apologize to [redacted] *** Sincerely, John F [redacted] C-Director

Revdex.com, The refund was processed at the C-return center [redacted] 's complaint should be directed to Paypal that does not post credits immediately We are confident this problem is resolved [redacted] 's complaints about our Corporate Guest Service division were taken constructively and a significant effort is being made to ensue we forecast spikes in their workload so we can ensure every C-guest is completely satisfied with our guest support division Sincerely, John F [redacted] C-Director Tell us why here

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: No contact from the company has been received by close of business Friday [redacted] May.This lack of commitment just adds to the complain itself.This is not a place to shop for my self, or bring visitors to.Thank you In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com:Centuryis poorly managedAfter about 4-months, they were able to add the pointsThey did not offer any extra points for all this nightmare with their poor customer service.The business has no respect for the customersShop somewhere else Sincerely, Igor R [redacted]

Revdex.com, Please thank [redacted] for taking the time to file his complaint We appreciate his effort to ensure we know about issues so we can take corrective action We do have systemic checks and balances to remove items from our E Commerce site when they are depleted that is subject to human error or an item does not meet a quality standard when picked Any cancellation are communicated via e mail We also aim to provide a level of service of a minimum of days with E Commerce orders We should have provided better service, please apologize to [redacted] We instructed our Guest Service Manager Nancy K [redacted] ###-###-#### to call the guest to attempt to satisfy [redacted] John F [redacted] C-Director Tell us why here

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is extremely satisfactory to me and the matter has been resolved Sincerely, [redacted]