Carpet Care Plus

Revdex.com, One of our Directors did call [redacted] and worked with her after receiving the original complaintIt was communicated she was satisfied We disagree with [redacted] and will quote a section of return policy directly from the back of our purchase receipts, "We reserve the right to require photo ID and may limit returns due to certain circumstances such as excessive frequency and dollar amounts." Like all retailors we will engage our guests if they are excessively returning We resolve this by helping them with sizing or introducing them to our Stylists Program that provide private fitting rooms and perfect sizing issues Its our aim to satisfy every guests and [redacted] can call our Director [redacted] again if there is something else we can do for her (###-###-####) to ensure she is satisfied Sincerely, [redacted] C-Director

Revdex.com,Please send our apologies to [redacted] The Guest Service Manager he was trying to talk to is Nancy K [redacted] (###-###-#### or [redacted] ) Nancy researched [redacted] ’s order that was shipped later than our level of service due the holiday rush The correct tracking number was identified Nancy left a voice mail message with [redacted] with this information Nancy’s team is there to clear up delayed or lost deliveries for any of E Commerce clients Their initial service with [redacted] was unacceptable and we appreciate that he took the time to complain so we can fix it Sincerely, John F [redacted] C-Director Tell us why here

Revdex.com, Please apologize to [redacted] *** We confirmed an unfortunate systemic problem with funds on her Groupon that we were not aware of until receiving her complaint We will be sending her $via e mail with E Gift Card immediately Sincerely, John F [redacted] C- Director

Revdex.com, hhjhhThe Manager's decision is not consistent with our return policy We asked our Downtown Store Manager [redacted] Khajenoori ( [redacted] reach out to [redacted] and give her a proper refund [redacted] will follow up with the manager to determine what prevented her from refunding the guestThe Managers are authorized to approve or decline refunds based on our refund policy complianceWe agree a refund should have been process based on what is explained in this complaint [redacted] will apologize to [redacted] and ensure she is refunded C-Director [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is extremely satisfactory to me and the matter has been resolved Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] Delivery of product, for which I originally filled a complaint, has been received, however, another one has gone missing, never received -Sent to Miami, FL instead of Illinois

Revdex.com,
Please apologize to *** *** for having trouble reaching our Corporate Guest Service Department. The facility's Manager (Katy C*** ***) has this complaint and has done the research. She has reached out to *** *** several time and will explain what happened when
they connect. *** ***'s credit card was not being approved for the sale. Katy has specific details on why and will explain
Sincerely,
John F*
Corporate Director

Revdex.com,
We have forwarded *** *** complaint to our head of our Guest Service Division (Nancy Koenig ###-###-#### or ***). She is investigating your E Commerce refund now and will follow up with you.
Sincerely,
John F*
C-Director

Revdex.com,
Please apologize to *** ***. Our Corporate Guest Service Manager Nancy K*** (###-###-#### or ***) is ensuring *** ***'s will be serviced appropriately. She took corrective action and currently trying to reach out to *** ***'s to apologizeWe will ensure he is
satisfied with the steps she has taken. He can call Nancy M-F between AM and PM if he wants to talk to her at his convenience.
Sincerely,
*** ***
Corporate Director

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com,
Our refund policy is clearly communicated through signage, on the receipts, on our website, etc. We do not take back items that have been worn. Please apologize to *** *** if he felt our actions were unreasonable. We suggest he makes an appointment with the Bay Ridge
Store Manager (Cheryl Co*** who can reached at ###-###-#### or e mailed at ***). We will communicate to Cheryl about *** ***s disappointment and she can take another look at the shoes.
Sincerely,
John F*
C-Director

Revdex.com,
This complaint should have been closed based on our original response. *** *** has been contacted, we apologized and we offered an inconvenience discount for a future purchase as a gesture of good will to a client. We are not under any other obligation to accommodate her other requests. The problem with this order was predicated upon her initial inputting mistake or possible information that triggered some protective stop measures with the order not any deceptive selling practices by our company. This all occurred to protect her account against fraud that her bank and we think is a good thing. We are sorry she is not satisfied but this is a e commerce standard
Sincerely,
John F*
C-Director

Revdex.com,
Please apologize to *** ***. We want to completely satisfy every guest and appreciate him taking the time to highlight his unpleasant experience. We are expanding our Corporate Guest Service staff to avoid delays in service. We asked our Corporate Guest
Service Manager Nancy K*** (###-###-#### or ***) to research this problem and reach out to *** *** to resolve
Sincerely,
John F*
Corporate Director

No response requested

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
That's is not true, I have sent your contact person several emails in since the 12/** and she has just responded yesterday and her excuse was the holidays I have returned the item and had to pay $for shipping because I was unable to utilize the receipt that provided via email by your department Century has had the item for seven days and have failed to issue my refundI have been going back and forth with in store management, communications with customer service via phone and email since the December *,I just want my funds returned the same way that you received them Century Your customer service department is terrible.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com,
Please apologize to *** *** for having trouble reaching our Corporate Guest Service Department. The facility's Manager (Katy C*** ###-###-####) has this complaint, is researching and will contact her asap.
Sincerely,
John F*
Corporate Director

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
On June *, the agent of Cnamed Nancy contacted me for the refundsHowever, the total amount of the refunds is supposed to be $2598.19, and instead, they only issued me $According to her, the reason why the refunds were $short is because someone stole the gift card and used that balance on THE SAME DAY (June *) they were going to issue me the refundsI have been working with Con this issue since January this year (it has been almost half an year already since then), and we have numerous conversations and reached a clear confirmation regarding the exact amount of the refunds, which is $Therefore, their behavior and ignorance is simply not acceptable and it seems like they are simply hesitate to issue me a full refundI will not close this case unless they refund me the remaining $788.07.Thanks.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

*** ***,
We apologize for not delivering your purchaseWe put a shipping trace on the package and have confirmed the 3rd party currier never made final delivery. We have refunded your amount in full while we retrieve your item from the currier. Our Corporate Guest Service Division who
takes pride in helping all our clients will make sure they contact you once they locate the item to determine if you would like it shipped again.
Once again we apologize for inconvenience and positive we can fix this for you
Sincerely,
*** ***
C-Director

Tell us why here...Revdex.com,Please apologize to *** ***. Leaving the security tag on is obvious an error by our team member packer that is not our practice. We will send out another towel today with paid postage materials to mail back the original towel so she does not
have to visit one of our bricks and mortar stores. We will credit her account immediately and also send her a $gift card as a small token of apology for our mistake. We also are working with our Corporate Guest Service Team to ensure they offer a more superior level of guest service assistance. Again please apologize to *** *** and thank her for composing this complaint. *** ***
*** ***

Tell us why here...Revdex.com,Unfortunately the same exact towel sold out so a credit was processed to *** ***s account. The gift card was mailed via *** *** *** can call me directly if both these promises are not met. *** ***
*** ***