Carpet Care Plus

Revdex.com,
One of our Directors did call [redacted] and worked with her after receiving the original complaint. It was communicated she was satisfied.  We disagree with [redacted] and will quote a section of return policy directly from the back of our purchase receipts, "We reserve the right to require photo ID and may limit returns due to certain circumstances such as excessive frequency and dollar amounts."  Like all retailors we will engage our guests if they are excessively returning.  We resolve this by helping them with sizing or introducing them to our Stylists  Program that provide private fitting rooms and perfect sizing issues.  Its our aim to satisfy every guests and [redacted] can call our Director [redacted] again if there is something else we can do for her (###-###-####) to ensure she is satisfied.
Sincerely,
[redacted]
C-21 Director

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I spoke to the business manager and he said he would call me back.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Better Business...

Bureau:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

First, I've been trying to establish contact with a Nydia B[redacted] (sp?), Loss Prevention Manager, who contacted me over a week after I originally shared the details of my complaint with Nancy K[redacted], Guest Service Ecomm (?); I have rung the store the past two days (** and ** Jan.) and been told on both occasions that Ms. B[redacted] was not in, though I had been assured that she would be. This matter is obviously not important to the C21 corporation, which will henceforth lose me as a customer.Secondly, I made clear from the start that the incident in question took place at the [redacted] store; as well, my last name is spelled "[redacted]," and my title is "Dr.," not "Ms."
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:Century21 is poorly managed. After about 4-5 months, they were able to add the points. They did not offer any extra points for all this nightmare with their poor customer service.The business has no respect for the customers. Shop somewhere else.
Sincerely,
Igor R[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

No contact from the company has been received by close of business Friday ** May.This lack of commitment just adds to the complain itself.This is not a place to shop for my self, or bring visitors to.Thank you.
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com,
Please apologize to [redacted].  Our Corporate Guest Service Manager Nancy Koenig communicated with the [redacted] and credited his account.
Sincerely,
John F[redacted]
Corporate Director

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. Though the refund was not processed prior to my Revdex.com complaint (as the business claims), but I see it is in process now since you have reached out to them. Thank you for your assistance in resolving this billing issue.
Sincerely,
[redacted]

Revdex.com,
We thought inviting [redacted] into the store to assist him would be the nicest way to resolve his problem since he was disappointed with our staff.  Our Store Manager reached out to him and informed us that his currently not available.  We processed the credit to his credit card without him present to resolve this issue.  Again please apologize to [redacted].  Like all other retailors pricing is still a manual function that needs to match systemically at the point of sale and prone to occasional human errors (note: both in guest favor or not in their favor).  We agree with [redacted] it should have never happened and should have been resolved faster.
Sincerely,
John F[redacted]
C-21 Director

Revdex.com,
We agree with [redacted] and will ensure she is accommodated if this happened is what not intentional.  The complaint was sent to our Corporate Guest Service Manager (Katy C[redacted]) who will reach out to [redacted] asap and resolve the issue.  Please apologize to [redacted].
Sincerely,
John...

F[redacted]
C-21 Director

Revdex.com,
hhjhhThe Manager's decision is not consistent with our return policy.  We asked our Downtown Store Manager [redacted] Khajenoori ([redacted] reach out to [redacted] and give her a proper refund.  [redacted] will follow up with the manager to determine what...

prevented her from refunding the guest. The Managers are authorized to approve or decline refunds based on our refund policy compliance. We agree a refund should have been process based on what is explained in this complaint.  [redacted] will apologize to [redacted] and ensure she is refunded. 
 
C-21 Director
[redacted]

Revdex.com,
We are not sure why [redacted] is going directly to the Revdex.com.  This is a subjective decision made by store management.  We will take back everything we can resell no questions asked if it has not been worn.  How an item wears is something we have to a examine in person.  We...

would write off the loss and refund the guest immediately if a product we sold was defective.  Anything in-between could go with a compromise to a refusal but obviously we do not want any of guests feel we sold them a defective product.  We always try to satisfy our guests if their requests are reasonable.  We have sent this complaint to our downtown Store Manager Paul K[redacted] ###-###-#### who will assist [redacted] if the Shoe Manager she meets with does not satisfy her immediately.  She should request Paul if she has any issues while in our downtown store.
Sincerely,
John F[redacted]
C-21 Director

Revdex.com:
I have...

reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. I spoke with Trish this morning. Thank you for your help Revdex.com. 
Sincerely,
[redacted]

Revdex.com,
We had our Corporate Guest Experience Manager handle this complaint directly with [redacted] to ensure there were no lingering issues.  We apologized to [redacted] and issued a full credit for $274.38 in early January. My apologizes for the delayed response, we...

responded to the complaint back then (note: not sure why it did not transmit) but hopefully this closes this complaint.  Please contact me if there are any issues. 
Sincerely,
John F[redacted]
Corporate Director

Revdex.com,
Please thank [redacted] for taking the time to file his complaint.  We appreciate his effort to ensure we know about issues so we can take corrective action.  We do have systemic checks and balances to remove items from our E Commerce site when they are depleted that is subject to...

human error or an item does not meet a quality standard when picked.  Any cancellation are communicated via e mail.  We also aim to provide a level of service of a minimum of 7 days with E Commerce orders.  We should have provided better service, please apologize to [redacted].  We instructed our Guest Service Manager Nancy K[redacted] ###-###-#### to call the guest to attempt to satisfy [redacted]. 
John F[redacted]
C-21 Director
Tell us why here...

Revdex.com,
Please apologize to [redacted].  We confirmed an unfortunate systemic problem with funds on her Groupon that we were not aware of until receiving her complaint.  We will be sending her $40 via e mail with E Gift Card immediately.
Sincerely,
John F[redacted]
C-21...

Director

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
thanks a lot.
Sincerely,
Shu Z[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. I went to the store and she returned it for me with no problems. Shame I had to go twice for a return though. Thanks Cherly
Sincerely,
[redacted]