Carpet Care Plus

Revdex.com,
We have instructed our Guest Service Manager (*** *** ###-###-####) to reach out to MsZ*** to clear up any confusion with the tracking number. Nancy has researched the shipment that has been shipped from our distribution center and will give an updated status when they
correspond
John F*
C-Director
Tell us why here

Revdex.com,
We would never do anything illegal to jeopardize our business or reputation. Our return policy is clearly detailed on the back of guest purchase receipts, at register complexes and on our website. We will have *** *** from the Corporate Office (###-###-####) call *** ***
to work this out with her
Sincerely,
John F*
Corporate Director

Revdex.com,
Please apologize to [redacted] for her unpleasant experience while returning merchandise.  We feel we have a reasonable and liberal return policy but we do tighten up the rules when it comes to Fine Jewelry that are clearly posted on receipts and communicated.  Our Fine...

Jewelry Team and Manager are responsible to enforce those rules.  We have shared this complaint with our NYC Store Manager (Paul K[redacted] ###-###-#### x[redacted]) who is willing to make an exception if he can authenticate the item and resell.  Paul has already spoke to the individuals detailed in this compliant to ensure they communicate to the guest as per our company expectations.  Paul will reach out to the guest or [redacted] can just call him.
Sincerely,
John F[redacted]
C-21 Director

Revdex.com,
Mistakes happen and we are more than happy to work with any guest to accommodate them when its reasonable.  Unfortunately this request is not something we can accommodate [redacted].  He is asking us to find a suit from last year that we suspect got salvaged.  Items that are...

returned get processed to give our guest a financial credit and then get moved into our re-ticketing department to prepare the merchandise to sell again.  The re-ticketing department would have thrown it out if it was an item we did not sell.  The mistake was ultimately made by [redacted] and we gave him a credit anyway.  Now to ask us to fund the financial difference for his mistake based on his word of the value where we suspect we lost money already on this transaction is a unreasonable request.
Sincerely,
John F[redacted]
C-21 Director

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I received one message which I returned the call and left a message have not heard back.  
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Better...

Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# [redacted]2, and have determined that my complaint has NOT been resolved because:

 Called and got sent to out of office voicemail. No response yet
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

 I have not received the full refund. Please have the representative from Century 21, Inc.refund me first.
 In addition, please refund me through a regular check since I am not confident over gift cards issued by Century 21, Inc..
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com,
C-21 has decided to absorb the expense of the lost shipped bag and processed a credit to Ms. Daugherty's account.  She should call [redacted] again if she has does not see the credit that was processed.
Sincerely,
John F[redacted]
C-21 Director

Revdex.com,
Please apologize to [redacted].  We sent his complaint to our Store Manager of BK Store (Cheryl C[redacted]) who will contact [redacted] and resolve this issue.
Sincerely,
John F[redacted]
C-21 Director

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been partially resolved. I still think that their service is horrible and that they wasted my time. It even still cost me due to forex exchange.
Sincerely,
[redacted]

Revdex.com,
Please send our apologies to [redacted].  We forwarded this complaint to our JG Store Manager (Trish S[redacted]) who will follow up until she actually gets [redacted] and resolve the issue.
Sincerely,
John F[redacted]
C-21 Corporate Director

Revdex.com,
This should be resolved already but please apologize to [redacted] if he is not satisfied.  We knew the head of our Guest Service Division Nancy K[redacted] had reached out to [redacted] to resolve his frequent shopper points issue.  We will instruct Nancy to call [redacted] again to ensure we made a manually adjustment to sales he would like to receive credit for with his Status account.  I cut and pasted his original complaint and will cc her on this response to ensure there is no confusion about the complaint that is being sent again when she calls [redacted].   
We do ask our Cashiers to promote our loyalty frequent shopper program (Status) but don't make it a mandatory request on all guest sales.  Most guests know to identify themselves as a Status member to ensure they get credit on each sale.  If a guest forgets unlike most other companies we are more than happy to apply it manually through our Guest Service Department.  Nancy should have done this already and if not she will work it out with [redacted].  Please close this complaint. 
Sincerely,
John F[redacted]
Corporate Director
C-21 Director
[redacted]
[redacted]
[redacted]
[redacted] 
[redacted] 
[redacted] *
[redacted]
[redacted]
[redacted]

Passed on your message to our General Store Manager Paul K[redacted] who will reach out to you again.  Sorry for the delay.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:As I made clear in my prior reply, I was left *one* voicemail message last month (January) by Nydia Barbarisse, Loss-Prevention Manager;  I rang the store several times in January and attempted to speak to her but, each time, was told that she was not in that day (this was after being assured the prior day that she would be there). I also received and replied to a few email messages from Nancy K[redacted], whose job title I don't know (corporate customer service); however, despite her repeated assurances that C21 cares about every customer's experience, and my recommending that she email me whatever questions she had and informing her that I'd been unable to speak with Barbarisse,the conversation went no further. I know of no other attempts by this business to contact me; I have voicemail on my mobile and had shared my email address, which should have been utlised if phone contact, as these liars claim, wasn't effective.Since all the above led nowhere, I intend to waste no more time on this matter or business and I have prohibited anyone from C21 from contacting me in any manner for any reason. I am also, as should be expected, never patronising C21 again and discouraging everyone I can in every way I can find from doing so. They should also learn to spell and proofread: if they want to convince me that my business and experience matter to them, they should at least spell my last name correctly.You may close this case; however, this "solution" is not satisfactory, as might also have been expected.  
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the...

business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 
 The store wants me to revisit the store. SHame on them maybe I live far away or maybe even abroad? It is their fault and they can and should correct it (not by having me waste my time) and refund the money to my credit card ASAP.  FYI I live in Belgium and I'm not planning to go back to NY for this.
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is extremely satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com,Please send our apologies to [redacted].  The Guest Service Manager he was trying to talk to is Nancy K[redacted] (###-###-#### or [redacted]).  Nancy researched [redacted]’s order that was shipped later than our normal level of service due the holiday rush.  The...

correct tracking number was identified.  Nancy left a voice mail message with [redacted] with this information.  Nancy’s team is there to clear up delayed or lost deliveries for any of E Commerce clients.  Their initial service with [redacted] was unacceptable and we appreciate that he took the time to complain so we can fix it. 
Sincerely,
John F[redacted]
C-21 Director
Tell us why here...

Revdex.com,
We starting working on [redacted]'s issue immediately when we received this complaint.  We had the head of our Corporate Guest Service Division (Nancy K[redacted])contact her immediately.  She was able to replace the item and get it to [redacted]'s home on 12-** according to our shipping...

records.  Please thank [redacted] for taking the time to compose her complaint with the Revdex.com.  A picking and packing mistake is unique for us since this is audited throughout the year for quality control.  Our Corporate Guest Service Division that fields numerous inquiries about our E commerce orders, store information, etc. is staffed by our Team Members at a level of a expected or forecasted calls and e mails. We made staffing adjustments to address a unexpected spike right around the same time [redacted] had problems getting through to them.  Please apologize to [redacted].  She can call Nancy K[redacted] at ###-###-#### or e mail at [redacted] if there is anything else we can do for her. 
Sincerely,
John F[redacted]
C-21 Director

Revdex.com,
We researched this complaint and our records show the order was placed on [redacted], was shipped on [redacted] and we suspect would get to the residence on [redacted].  Please apologize to [redacted] for any confusion or dissatisfaction.  She can contact our call center Manager (Nancy Koenig at...

###-###-#### or [redacted]) to assist her who is aware of this complaint.  Our call center calls do bounce to a 3rd party call center if all the C-21 Guest Service Operators are busy that can assist in many E Commerce or store issues but are limited with when it comes to sensitive information.  We monitor the call center's performance carefully to avoid not providing an excellent level of service at all times.  We appreciate [redacted] documented her dissatisfaction.  We are taking corrective action. 
Sincerely,
John F[redacted]
Corporate Director