Carpet Care Plus

Revdex.com:
I have reviewed the response
made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because the reason given that Century can't absorb such a loss sounds ludicrous to meI can't afford the loss eitherI have much less money than Century Century is a large multi-location business that makes millions of dollars and yet they can't afford to give me a refund for a suit that's worth $225??? The point is this is a case where the item wasn't manufactured properly and Century should give me a refundLowlives always play the blame game in order to get away with murderThe suit was being stored properly in my houseI don't think a rat got in and took a biteCentury is not being very smart to accuse me of deliberately damaging the suitMaybe that's the kind of stuff they doJust because you're a crook doesn't make me one
This is not the first time I have discovered defective items being sold at Century I once discovered a damaged stained shirt for sale on the racksThe damage was being concealedI believe they deliberately put defective merchandise on the racks in order to deceive customersMaybe they take leftover defective items from *** *** and put in on the rack for sale If the Revdex.com can't help me, I will be getting other agencies and possibly a lawyer involved in the caseA suit shouldn't just tear after being used three timesA suit is worn for formal occasions, not when one is doing construction workMeaning, it's not like I was using tools or heavy equipment and could have accidentally snagged the fabric of the suit jacketCentury has shown their true colors and if they can't resolve this case for me, I will be taking my business elsewhereI will also notify as many people as I can in the community about not using C21.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

We apologize for the bad experience. We have forward your complaint to the Store Manager Paul K*** (Alba, Annie and William's boss) who will contact you directly. Thank you for taking the time to compose your complaint. We value every customer and Paul will work it out with
you

Revdex.com:
I have reviewed the response made by the business in reference
to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
The company still isn't working to resolve this matter I have sent Mrs C*** three emails regarding the tracking return label attached to my order so that the post master and inspector generals office can compare what was given to meThey sent the package off and it looks like the return company used did not scan the package or it was delivered to the company with no update sinceThis is a $bag and I would like my refundI used the smart label as instructed, returned the bag through the postal service as instructed by the company and nothing I want my refund that is owed to meHere is my last email sent and still no response Please resolve this matter. Good MorningI sent you an email asking to provide the smart label tracking that you have because I'm comparing it with the receipt that they gave me along with the post master and investigator that I'm working with form the Postal Inspector Generals officeWhen they scanned the package additional numbers show up in front of the smart label numberThey said that it's on the merchant and not the postal serviceThey said that all they do is scan and sendWhoever your return tender is didn't scan when received which is why I have the inspector generals office on it nowSo again please send me the return smart label number associated with my orderThe post office will then go in the system and match it with their records to show you more accurate proof that they did there partThank you
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com,We post on guest's purchase receipts, store signs and our website that we will accept any return if not worn, you have a receipt and it is within days. We will honor a return outside these guidelines if a product is defective. Our Manager in this case made the right
decision in our opinion. So many things could have happened to the suit in the few times it was worn and the significant time it spent outside our store that makes it not reasonable for C-to have to absorb the loss. Even though we value every guest including *** *** and want to make every C-shopper happy we will decline unreasonable requests. *** *** might have success asking the manufactuer for a refund. They would definately not give us credit based on these circumstances but its worth a try.We are sorry *** *** has resorted to filing a Revdex.com complaint but stand by our decision. Sincerley,John FC-Director

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com,
We are currently investigating this issue. In the interim our Corporate Guest Service Manager (*** *** *** or ###-###-####) will reach out to apologize to the guest and ensure corrective action is taken immediately
Sincerely
John F*
C-Director

Revdex.com,
The shipping records for the 3rd party shipping vendor details the order has been delivered. Our Corporate Guest Service Manager Nancy K*** (*** or ###-###-####) will be contacting the guest to ensure this matter is rectified. She will apologize for the delay
and inconvenience.
Sincerely,
John F*
C-Director

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
They called me Friday during the time I was at work, and have not contacted me again today
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
** ***

Revdex.com,
Please apologize to *** *** but our records disagree with *** ***'s time line and we believe we were in compliance to our policy and the expense was justified. We suggest *** *** contacts our Corporate Guest Service Manager Nancy K*** to discuss in detail (###-###-####
or ***) and clear up any confusion. *** has researched this in detail and can work with *** *** to resolve her complaint. Its our aim to satisfy every guest.
Sincerely,
John F*
Corporate Director

Revdex.com,
We have passed on *** ***'s request to our Guest Service Manager (Nancy K*** ###-###-####) who will assist him. She has already reached out to him and left a message.
John F*
C-Director
Tell us why here

Revdex.com,
Please apologize to *** ***. Our Corporate Guest Service division credited him $on 2-*-and sent a courtesy gift card for his inconvenience.
Sincerely,
John F*
Corporate Director

Revdex.com,
This order was delivered today 05-**-16. Please apologized to *** *** since we know how important it is to get items out fast to satisfy our clients. Her order was delayed due to payment authorization needed from 3rd party bank. Unfortunately this will happen on occasion
with E Commerce purchases as a precaution to protect guest from fraud charges but everything checked out fine.
Sincerely,
John F*
Corporate Director

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com,
Our Corporate Guest Service Manager Nancy K*** (*** *** or *** *** ***) has made several attempts to contact *** *** and will continue to try. The gift card had no balance on it so the order was never filled. Nancy will work with *** *** to
resolve the problem. Please apologize to *** *** for the dissatisfaction.
John Feehan
Corporate Director

Revdex.com,
We worked on this for a couple of days and have determined the incident to took place in *** *** *** store. Store and Corporate Guest Service representatives have called *** *** who are handling the complaint.
Sincerely,
John F*
Corporate Director

We had our Long Island C-Store Manager (Rocco M***) call *** ***. He explained our employees were following policy that is communicated clearly to our guests but would work with her. He made the exception for *** *** and gave her the credit she wanted. This
matter has been resolved

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
First, they don't have anything I wantSecond, you are avoiding the fact that your employee was lying to me, which is a big not ok as a nationalwide business like yoursThird, a settlement of bucks is not gonna be ok for your action and I WILL NOT accept thatAs I said, I want you to give me what I paid for, and PROVE this merchandise does exist because I highly doubt you selling cheap merchandises that are not existed and lurk costumers inOr you double compensate for what I paid for.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I was told by your service reps that items would be returned if it was yoursHowever, you are telling me that you would just throw away any item that is not yours and refund the customer without even contacting the customerI found this very absurdBased on your response, I could just return a rock and get refunded? I found that hard to believe
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***