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Address: 12820 Panama St, Los Angeles, California, United States, 90066-6532
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Great!!! NO regrets whatsoever!! Beautifully packaged and wonderful products!! People that work there and customer service are the best, most hardworking I have come across in a while!!
Highly recommend!!!
I love Causebox! For a small amount of money I get wonderful surprises in every box! They are all high quality items. It is a special day when my box arrives.
The products are quality, but everything else is a sham. They promise you the ability to customize your box if you upgrade, but then they don't let you customize and they are completely unapologetic and unwavering in that. There is NO benefit. They take your money under fraud, under false promises, and the customer service is abysmal.
Hi Andrea,
I am so sorry to hear of any disappointment or possible confusion.
To help provide some clarity, it looks as though your Quarterly Subscription renewed on June 1st, reserving a since sold-our core Summer '20 Box. While you upgraded your account shortly after, it looks as though you were unable to select your custom choices for the Summer Box in time prior to it shipping. Not to worry as this is your first box in your Annual Subscription, we are happy to exchange any choice items you were hoping to receive. I do believe you were in touch with our Support team whom confirmed this for you, but should you have any other questions, please don't hesitate to email us at ***@causebox.com
You've said I could customize it (after I already received it). This was after you blamed me (as you do above). Actually, you failed to offer me a customization window because you sent the wrong email with the wrong link out. You never answered any questions about being able to customize any other boxes. This comment is so inaccurate. Your company's word cannot be trusted and you need to start accepting and correcting mistakes when they're made. Everyone makes them. A simple fix would solve everything rather than turning on your customers.
I would like a refund from the box I ordered and didn't receive yet.
I ordered a box yesterday to start a subscription. I paid $26.51 and paid through paypal. Today I decided to cancel the subscription and I would like a refund. The box won't ship until the middle of August so there shouldn't be a problem with cancellation. I sent a message to *** and received no response. More importantly I called their telephone number*** and the phone just rang. Finally there was a message saying that the voice mail was full. I do not wish to do business with this company and I would like a refund and a cancellation of my subscription.
I would like a refund of $26.51 and would like to cancel my subscription.
matter settled. refund received. thanks
This subscription business is absolutely wonderful. Each box gets better and I have been able to use everything sent. The quality is unmatched, packaging is top notch, messages are returned promptly and staff are a pleasure to do communicate with. I am 70 years old and not many subscription businesses cater to this age group and that is the beauty of the box, it fits a girl of 17 as well as a grandmother of 70. Way to go Causebox and keep up the good work.
Sarah
Hi Sarah,
Wow we truly cannot thank you enough for taking the time to come and leave us such a kind review! We feel honored to have you as part of this impactful and inspiring community!
I joined Causebox over two months ago and have not received anything I paid for and have stopped answering email requests for an honest answer.
I joined April 25th and was told boxes normally ship within 2 or so weeks but with COVID it might be a bit longer. It has been 2 months and my initial purchase of the Spring Welcome Box has still Not been shipped. They introduced a Spring Intro Box after I joined and have already fulfilled those orders. They initially responded to my emails with form answers and then almost two weeks ago said "my box is entering fufillment", and it obviously hasn't. They also are now starting to fulfill summer boxes without honoring the products they promised to people months ago. I also have spent over $200 in market place orders that have also not shipped. I am about to be charged for the summer box. I now have been emailing asking simply for an honest answer of whether or not I am actually going to receive these items or if this is a scam. I just want my products and an honest answer with actual communication.
I would like the products I paid for and I would like actual communication about the lag. This is far beyond COVID at this point and is extremely disrespectful of the people who are paying you their hard earned money.
We deeply regret anytime a member is left feeling dissatisfied with our services, and we want to rectify this in any way we can. Our members mean the absolute world to us, and we would never want them to feel otherwise.
We would like to confirm this member's order for the Spring Welcome Box was shipped on June 16th. The delivery is out with FedEx. Tracking information can be accessed at the following link: *** The tracking number for the order through FedEx is ***. The member should have received a shipping confirmation email, with tracking information included, to the email linked to her account.
For further insight, we are a company as committed to transparency as we are to sustainability, artisan empowerment, and business ethics. At the time of the purchase it was noted boxes would be shipping throughout May. While we've worked hard to mitigate adverse effects of COVID-19, things are still moving a bit slower than usual as we grapple with the challenges of maintaining a positive customer experience while ensuring that we best support our most affected brand partners as well as continue to prioritize the health and safety of our fulfillment team members. As soon as we were aware fulfillment times were a bit longer than initially expected, we made sure to acknowledge this and inform our members of the update to the shipping timeline straight away. We sent an email acknowledging this and updating the shipping timeline on both May 15th and May 28th. The email was sent to the member's email address linked to her account. Of course, a member could cancel their order at any time should the updated timeline no longer work, as long as they contacted us prior to their box being fulfilled.
As the customers's order is confirmed as being en route via FedEx, the desired resolution as proposed by the member has already been met. Please let us know if there is any other information you need from us in order to resolve this case.
I was charged for an Intro Box April 29th it is now June 4th and I have not received the box.
My credit card was charged on April 29th for an "intro box". It is now June 4th and I have not received my intro box and my account states "awaiting shipment" with no tracking information. I have emailed causebox multiple times and each time they push the delivery later and later. First it was mid may now it's mid June. I looked on their Facebook page and some people that bought the intro box received it before me. I am aware of the pandemic but I have ordered multiple items online and have received them in a timely fashion. There is no excuse to be this late with shipment.
I would like the item I paid for to ship now. If they do not have this item I should be refunded. I have also cancelled my subscription.
We deeply regret anytime a member is left feeling dissatisfied with our services, and we want to rectify this in any way we can. Our members mean the absolute world to us, and we would never want them to feel otherwise.
We would like to confirm this member's order for the Intro Box was shipped on June 2nd and, per FedEx, successfully delivered on June 12. Tracking information can be accessed at the following link: https://www.fedex.com/apps/fedextrack/?action=track&language=english&tracknumbers=XXXXXXXXXXXXXXXXXXXX. The tracking number for the order through FedEx is XXXXXXXXXXXXXXXXXXXX. If, for any reason, the member did not receive the shipment, we kindly ask they reach out to our support team at ***@causebox.com so we can open up a case with FedEx and look into sending a replacement.
For further insight, we are a company as committed to transparency as we are to sustainability, artisan empowerment, and business ethics. At the time of the purchase it was noted boxes would be shipping throughout May. While we've worked hard to mitigate adverse effects of COVID-19, things are still moving a bit slower than usual as we grapple with the challenges of maintaining a positive customer experience while ensuring that we best support our most affected brand partners as well as continue to prioritize the health and safety of our fulfillment team members. As soon as we were aware fulfillment times were a bit longer than initially expected, we made sure to acknowledge this and inform our members of the update to the shipping timeline straight away. We sent an email acknowledging this and updating the shipping timeline on May 28th. The email was sent to the member's email address linked to her account. Of course, a member could cancel their order at any time should the updated timeline no longer work, as long as they contacted us prior to their box being fulfilled.
The customer's subscription was cancelled, so the Intro Box delivered will be the only box charged to the customer's account and the only box delivered. As the customers's order is confirmed as being delivered, the desired resolution as proposed by the member has already been met. Please let us know if there is any other information you need from us in order to resolve this case.
(The consumer indicated he/she ACCEPTED the response from the business.)
On May 27 2020 I subscribed with Causebox and they can't answer my emails
On May 27 2020 I subscribed to CauseBox. I paid $204.15 for an annual membership and I also paid $72.98 for the Add-On's market. I kept checking the website for the link on the top of the page that would allow me to customize my box but the more I checked the link did not work. I started researching this company and I found out that they already sent out emails to their clients regarding the opening of their customization of your boxes, but I never received one. So I started to email them I have emailed them four times and still no answer I even called their phone number and I get a strange recording. At this point I just want all my money back ASAP
In good faith I paid for my subscription and I was truly happy until I see on Facebook and on other sites that they do not answer there clients back they just leave them in the wind.I want ALL MY MONEY BACK my good faith with this company is gone.
We deeply regret anytime a member is left feeling dissatisfied with our services, and we want to rectify this in any way we can. Our members mean the absolute world to us, and we would never want them to feel otherwise.
We are a bit perplexed as it sounds as though this member had a successful experience with CAUSEBOX but is concerned based on hearsay, not any experience of her own. We can confirm each and every email this member has sent in was replied to within 24-48 hours, and all questions and concerns were answered. The last email we received was from June 5th asking when shipping would take place for Market Orders and Summer Welcome Box orders, as well as questions regarding when the Summer Welcome Box customization window would ship. We replied with answers to all inquiries an hour and a half later, on June 5th. This is the last email we received.
This member purchased an order through our Add-On Market as well as an Annual Subscription, starting with the Spring Welcome Box. As her orders have not yet shipped, we were happy to make an exception to our cancellation policy and cancel and refund both orders. A full refund for the Add-On Market order and Annual Subscription has been processed today, and both have been cancelled. The refund will typically post to the member's original form of payment within 2-5 days, depending on their financial institution. In addition, the member's subscription has been terminated and they will not receive any orders from us now or in the future. We are happy to provide refund receipts.
The desired resolution as proposed by the member has been met. Please let us know if there is any other information you need from us in order to resolve this case.
(The consumer indicated he/she ACCEPTED the response from the business.)
I accept CauseBox apology because it felt sincere to me and they returned my money. I have been waiting to join this subscription for a long time and when the opportunity came, I took it. I'm just sorry that it happened while our country was locked down due to COVID-19.
Thanks for you help San Jose Revdex.com.
I have been charged twice and have yet to receive anything! I am on disability and I can't afford to pay for things I don't receive! There is no phone number to speak to soy! The only contact us email and that's getting really old I get tired of having to email back-and-forth with someone! I've been charged twice and I still haven't received anything says that something was delivered but I didn't receive it I've had problems with people Amazon and other delivering services delivering to the wrong address taking pictures of things being delivered at the wrong address so I'm trying to explain that I haven't received it! I don't want to continue to go back-and-forth on email I'd prefer to speak to someone but if I can't speak to someone at least rectify the situation or give me my money back because this is really aggravating and it's not fair!
Hi Stephanie,
We are sorry to hear of any delivery issue in regards to your Spring Intro Box. While the box shipped out on May 19th, and shows as confirmed as delivered on May 28th by FedEx, we understand sometimes packages can be lost or stolen after drop off. For reference, your tracking number with FedEx is XXXXXXXXXXXXXXXXXXXX.
It looks as though you were able to get in touch with a member of our support team, Janine, whom immediately requested a brand new replacement Intro Box be sent to your shipping address on file. You can expect this replacement to ship within 5-7 business days, and as soon as it does, tracking information for the delivery will be emailed to your address on file.
In regards to the additional charge, this charge you are referring to is for the Summer Box. To provide further clarity, CAUSEBOX is a subscription based service, and, as noted, your subscription will automatically renew on its renewal date, until cancelled. You can cancel your subscription at any time prior to renewal (Spring - March 1, Summer- June 1, Fall- September 1, Winter- December 1), however, it was the case your subscription was not cancelled prior to our Summer Season, causing the charge for the Summer Box to occur.
Typically renewal charges take place on the 1st of each seasonal month (June 1st for Summer). However, as noted in the shipping update email for your Intro Box sent on May 28th, we pushed your renewal date back for the Summer Box from June 1st to June 15th provided the shipping delay to your Intro Box. As your subscription was currently active, and not cancelled, this is why it renewed for Summer. Summer Boxes will begin shipping out later this week and will continue through mid-late July.
Have not received product that was ordered and paid for 6 weeks ago (website says 3 weeks for delivery). Everytime I eamilthem I am told it will be
Another 2-3 weeks ( I have email 2 times so far). Other who have order after me( sprimg intro) have already received theirs and the company is already on and getting ready to deliver their summer product in two weeks and I stll have not recieved my spring welcome. Order of boxes is spring,, spring welcome and spring intro.
Would like refund for undelivered product as the excuse they gave me about delay seems to be a lie as they have delivered the box (spring intro) came out two weeks after my order was placed and those customer have their boxes as i am on week 6 of still awaiting shipment
We deeply regret anytime a member is left feeling dissatisfied with our services, and we want to rectify this in any way we can. Our members mean the absolute world to us, and we would never want them to feel otherwise.
We are a company as committed to transparency as we are to sustainability, artisan empowerment, and business ethics. At the time of the purchase it was noted boxes would be shipping throughout May. While we've worked hard to mitigate adverse effects of COVID-19, things are still moving a bit slower than usual as we grapple with the challenges of maintaining a positive customer experience while ensuring that we best support our most affected brand partners as well as continue to prioritize the health and safety of our fulfillment team members. As soon as we were aware fulfillment times were a bit longer than initially expected, we made sure to acknowledge this and inform our members of the update to the shipping timeline straight away. We sent two emails acknowledging this: the first was sent on May 15th while an additional update was sent out on May 28th. The emails were sent to the member's email addresses linked to their account. Of course, a member could cancel their order at any time should the updated timeline no longer work, as long as they contacted us prior to their box being fulfilled.
When the member reached out to our Customer Support Team requesting to cancel the order for a refund we were happy to oblige and make an exception to our cancellation policy considering the circumstances. A full refund for the order was processed on June 2nd. The refund will typically post to the member's original form of payment within 2-5 days. In addition, the member's subscription has been terminated and they will not receive boxes from us in the future.
The desired resolution as proposed by the member has already been met. Please let us know if there is any other information you need from us in order to resolve this case
BE CAREFUL, THEY DOUBLE CHARGE.
Paid for my spring box May 17th with their promo code for half off your first box, GREAT.
Still have NOT received the box and today I was charged $88 - full box price for the spring box AGAIN.
I absolutely can't stand when businesses don't have their stuff together and double charge customers, especially during a time when a double charge and then WAITING for the money back can really impact someone.
I will be sharing this fare and wide unless I receive my refund, which based on other reviews they aren't very good at responding to customer emails - so I will definitely use my social media following if 16K + know about this company should I not receive a refund ASAP.
Hi Alysha,
We sincerely apologize for any confusion, but the charge you are referring to is for the Summer Box. To provide further clarity, CAUSEBOX is a subscription based service, and, as noted, your subscription will automatically renew on its renewal date, until cancelled. You can cancel your subscription at any time prior to renewal (Spring - March 1, Summer- June 1, Fall- September 1, Winter- December 1), however, it was the case your subscription was not cancelled prior to our Summer Season, causing the charge for the Summer Box to occur.
Typically renewal charges take place on the 1st of each seasonal month (June 1st for Summer). However, as noted in the shipping update email for your Intro Box sent on May 28th, we pushed your renewal date back for the Summer Box from June 1st to June 15th provided the shipping delay to your Intro Box. As your subscription was currently active, and not paused or cancelled, this is why it renewed for Summer. You should receive tracking information for your first box, our Spring Intro Box, within the next 72 hours, if you have not already. Summer Boxes will begin shipping out later this week and will continue through mid-late July. Should you prefer to cancel the Summer Box for a refund of your renewal charge, due to any confusion, we kindly ask that you please reach out to our support team as quickly as possible and we can take care of this for you straight away.
I started a subscription to causebox in spring and should have received the spring welcome box. This was after watching multiple reviews about the spring welcome box and reviewing the company online through the website mysubscriptionaddiction. They had a discount for the first box and I was excited for the opportunity to try this company after so many positive videos showing clearly what was to be expected. Shortly after I was temporarily out of work so I cancelled because covid 19 but when I didn't get a refund I emailed and hoped I would still get the spring welcome box and they emailed me back saying yes I would so yay silver lining right... Nope. After six weeks (covid 19 so I get it) I finally get my box and it is nothing like what was shared on video or advertised online. I got 4 items (not the 6 to 8 advertised) and only one was actually mentioned in the videos which was the water bottle. My bottle was not spring colors (it was ugly to be honest) but what made it worse was the obvious waste of money stuff they put in the box probably because they ran out of what was advertised. I want what I ordered or I want my money back. I'd be happy to send them back this box of their overstocked items, unfortunately their website says no returns. This seems like an obvious scam (send items not advertised and refuse to take it back). This is bait and switch tactics used by shady companies to scam people out of money. I feel lied to and cheated. This was supposed to be a positive in a time of stress and honestly the feeling I got after opening my box was like an emotional punch in the gut. I was so excited and now I'm just mad and want this useless stuff out of my house.
Hi Mandy,
We are so sorry to hear of any disappointment in regards to the spring Intro Box you received and I hope to be able to provide some clarity. We are a company as committed to transparency as we are to sustainability, artisan empowerment, and business ethics.
The CAUSEBOX you ordered, and in your possession, is our since sold-out Intro Box for the Spring season. At the time of your purchase, our full sized seasonal boxes (both our Spring Box and Spring Welcome Box) were sold out, so the box for sale, and being advertised, was our smaller and discounted Intro Box for the Spring Season. It sounds as though you watched a previously advertised video that was detailing our Spring Welcome Box.
The Intro Box was curated because we sold out of both the Spring Box (on April 5th) and Spring Welcome Box (on April 28th), so we created a small batch of Intro Boxes for our newest members to receive as the first box in their subscription, at a discounted rate. While our full size boxes cost $54.95, the Intro Box was charged at just $24.95.
The Intro Box is a mini box that, for Spring, included a S'well bottle and 4 mystery items, as advertised, for 5 items in total.
As transparency is extremely important to us, we made sure this information was clearly listed on our website at the time of purchase. On our homepage at the time the Intro Box was for sale we made sure to clearly explain the contents of the Intro Box (as can be seen at the following link: https://causebox.d.pr/V49qUw) and we also had a banner at the top of all pages noting the Intro Box was the current box for sale, which included 5 products at just $24.95 (as can be seen at the following link: https://causebox.d.pr/oUArjW) We also made sure to clearly list all details about the box for sale in our support center at https://faq.causebox.com/hc/en-us/articles/XXXXXXXXXXXX-SPRING-20-What-is-an-Intro-Box-.
While our cancellation and refund policies are in place for a reason, to help limit any waste, which is a cause very dear to our hearts, it is extremely important to us that our members understand what they are purchasing, and again, we are truly sorry to hear of any confusion.
When I ordered the spring box the advertisement said it was half off as a welcome offer. Not that the box was half full of random items NOT advertised. Had it been clear this was half a box of stuff which had nothing to do with the spring box and spring welcome box clearly advertised both on the website that shared your half off discount for the spring welcome box in addition to multiple youtubers advertising on video for you box, non of which had anything to do with this "intro box" until weeks after I paid for what was advertised as the spring welcome box on sale for new customers. You selling out of the box advertised does not make sending out a half box of random stuff acceptable. I should have been given the opportunity to cancel if I was not getting what what clearly advertised on multiple platforms. I should be able to return these items with a refund or at least give me a refund and I'll take this I absolutely do not want, as it's nothing like what was advertised, to a shelter if you are so concerned about "limiting waste".
Causebox customer service reps care more about the company's bottom line than customer satisfaction. I had an email conversation with a lady named Brittany W. While she was pleasant, she refused to issue a refund. It takes them FOREVER to process orders and this has turned into a huge let down. I don't want to be a member because its a BAD EXPERIENCE. She canceled my membership going forward (a year from now) but refused to issue a refund for the membership from which no boxes have been shipped.
Initially I didn't request a refund for everything but I am so disappointed with the company and customer relations that I want nothing more to do with them. I need a refund for everything except the spring intro box because that has actually shipped (ordered that in April, they are just now getting to me in JUNE!). That's 153.54 for the 'membership', 52.47 for the first sale order and lastly 80.56 for the second order. It totals 286.57. Nothing has processed or shipped from what I am requesting a refund for. I don't want anything to do with this horrific company!! I don't think thats unreasonable to request. I am so ready to wash my hands of this unethical company- they are dishonest!!!
I would like full refund of $231.60.
I subscribed to Causebox on 4/24 for quarterly and then added annually subscription. The total amount is 231.60. They stated they would mail it out 3-4 weeks and email a tracking number. As of 5/25, it has been 4 weeks. After reading the past Revdex.com complaints, I would like a full refund in the amount of $231.60.
I would like the full refund of $231.60
We deeply regret anytime a member is left feeling dissatisfied with our services, and we want to rectify this in any way we can. Our members mean the absolute world to us, and we would never want them to feel otherwise.
We are a company as committed to transparency as we are to sustainability, artisan empowerment, and business ethics. At the time of the purchase it was noted boxes would be shipping throughout May. While we've worked hard to mitigate adverse effects of COVID-19, things are still moving a bit slower than usual as we grapple with the challenges of maintaining a positive customer experience while ensuring that we best support our most affected brand partners as well as continue to prioritize the health and safety of our fulfillment team members. As soon as we were aware fulfillment times were a bit longer than initially expected, we made sure to acknowledge this and inform our members of the update to the shipping timeline straight away. We sent two emails acknowledging this: the first was sent on May 15th while an additional update was sent out on May 28th. The emails were sent to the member's email addresses linked to their account. Of course, a member could cancel their order at any time should the updated timeline no longer work, as long as they contacted us prior to their box being fulfilled.
When the member reached out to our Customer Support Team requesting to cancel the order for a refund we were happy to oblige and make an exception to our cancellation policy considering the circumstances. A full refund for the order was processed. As the Member upgraded the initial charge to an Annual charge there would have been two separate charges. Both charges have now been refunded in full. The refund will typically post to the member's original form of payment within 2-5 days. In addition, the member's subscription has been terminated and they will not receive boxes from us in the future.
The desired resolution as proposed by the member has already been met. Please let us know if there is any other information you need from us in order to resolve this case.
Full paid for spring box not received
I subscribed on April 25th and my credit card was immediately charged the quarterly subscription amount. I have yet received it. My account still says awaiting shipment still. I shouldn't be charged upon subscription if the company knows they won't send the products in a timely manner. I unsubscribe on my account but it won't let me cancel the box still in progress.
I would like a refund since the box has not been shipped.
We deeply regret anytime a member is left feeling dissatisfied with our services, and we want to rectify this in any way we can. Our members mean the absolute world to us, and we would never want them to feel otherwise.
We are a company as committed to transparency as we are to sustainability, artisan empowerment, and business ethics. At the time of the purchase it was noted boxes would be shipping throughout May. While we've worked hard to mitigate adverse effects of COVID-19, things are still moving a bit slower than usual as we grapple with the challenges of maintaining a positive customer experience while ensuring that we best support our most affected brand partners as well as continue to prioritize the health and safety of our fulfillment team members. As soon as we were aware fulfillment times were a bit longer than initially expected, we made sure to acknowledge this and inform our members of the update to the shipping timeline straight away. We sent two emails acknowledging this: the first was sent on May 15th while an additional update was sent out on May 28th. The emails were sent to the member's email addresses linked to their account. Of course, a member could cancel their order at any time should the updated timeline no longer work, as long as they contacted us prior to their box being fulfilled.
When the member reached out to our Customer Support Team requesting to cancel the order for a refund we were happy to oblige and make an exception to our cancellation policy considering the circumstances. A full refund for the order was processed on May 28th. The refund will typically post to the member's original form of payment within 2-5 days. In addition, the member's subscription has been terminated and they will not receive boxes from us in the future.
The desired resolution as proposed by the member has already been met. Please let us know if there is any other information you need from us in order to resolve this case
Been waiting for welcome box shipment over a month. Reached out to customer service twice, only to receive a copy/paste response. This company has zero communication skills and a serious lack of transparency on ship times and delays. A beyond frustrating experience, stay away and try another subscription box.
I am only giving 2 stars because the customer service has been pleasant and responsive. However, everything else has been terrible. I ordered my Spring Causebox Feburary 18th. My box finally shipped April 9th, but was returned because the shipping information was not complete enough. I told Causebox, they resent another box a week later. That box was supposed to arrive on Friday, 4/24, but did not arrive. I contacted FedEx and they told me that it was a company issue. I emailed them again, waiting for a response. Keep in mind, I am located 32 miles from their HQ. Unacceptable, even with the current circumstances.
It was a pleasure dealing with Causebox, very attentive customer service and beautiful products. Well worth the money!
Not receiving shipments that have been paid for and no response from any of my emails.
I signed up for an annual subscription for $211.79 on 9/27/2019. I have rec'd a box in early December and nothing since. I have sent three emails to them (as that is the only way to get in touch with them). No reply and no shipments as of 4/11/2020.
I have not received any emails to customize my box or replies to emails.
I want to receive my customization emails and my causebox(s) as paid for. My next recourse is to go through my credit card company to dispute the charge although I don't know if they will go back that far.
I subscribed on Jan 1, 2020 and have not received the box. I was just charged for the next box.
I subscribed to a quarterly subscription with a discount code on January 1, 2020. See the attached receipt. At the time, the company stated they were overwhelmed with orders and would be getting the order out mid-February. I was charged $46.71.
Today, I received an email that I was charged $58.38 for the next box and that box is in transit and expected to be delivered tomorrow via FedEx.
I have emailed the company about the initial box and have not heard a response back. I was able to find the phone number and called the company, only to receive a recording that they do not offer phone customer support.
Since I cannot contact CauseBox or get a response, I filed a complaint with PayPal against CauseBox for a refund of my money since they did not fulfill the order.
Also, I cancelled my subscription with CauseBox to prevent any future charges.
I am requesting a FULL refund for BOTH boxes. I will be returning the box that is expected to arrive tomorrow.
We deeply regret anytime a member is left feeling dissatisfied, and will always attempt to rectify this in any way we can. We are very sorry to hear of any possible confusion.
To provide clarification, this Member pre-ordered our Winter Welcome Box on January 1st, which was still on pre-sale as our original seasonal Winter Box sold out on December 4th. At the time of purchase it was noted Winter Welcome Boxes were scheduled to ship in mid-January through mid-February, and ship on a rolling basis thereafter, after our original Winter Box shipments completed.
We can confirm all Winter Welcome Boxes have shipped at this time, including this member's Winter Welcome Box. According to the tracking information the box has been delivered and received.
Within 24 hours of this Member emailing our support team, our team member replied back to help address some of the concerns, and has been in contact with the Member since. We have since followed up with the Member directly via email to address any confusion, concerns, and disappointment. We kindly ask the Member replies at her convenience so we can ensure to resolve this situation successfully. Please let us know if there is any other information you need from us in order to resolve this case.