Causebox Reviews (%countItem)
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Address: 12820 Panama St, Los Angeles, California, United States, 90066-6532
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I have cancelled my subscription twice and am still being billed!
I have cancelled my subscription twice. Once immediately after I received the first box and once when I received the notice of the second box shipping. I have now received notice that the third box is shipping and my account has been debited causing an overdraft! I have requested an immediate refund and cancellation a third time. I have not heard from the business.
I would like an immediate refund with an additional $29 to cover my overdraft fee and cancellation of all future boxes. My account should never again be debited by Cause Box.
We deeply regret anytime a member is left feeling dissatisfied with our services, and we want to rectify this in any way we can. Our members mean the absolute world to us, and we would never want them to feel otherwise.
For clarity, this Member purchased a Quarterly Subscription with us during our Winter Season, starting with the Winter Box. CAUSEBOX is a subscription based service. As noted during checkout, several places in our FAQ's, and in our terms of service, when signing up with a subscription with CAUSEBOX, the subscription will automatically renew on its renewal date, until cancelled. During check out, as explained when signing-up, each Member acknowledges and agrees the subscription will renew and that CAUSEBOX is authorized at the time of renewal to charge the payment method associated the account. While Members can cancel any time prior to renewal (for Quarterly Members this would be March 1st, June 1st, September 1st, and December 1st), the subscription was not cancelled prior to March 1st, but was cancelled on March 1st, after the Spring charge occurred.
When cancelling a subscription with CAUSEBOX, it prevents it from renewing on its next renewal date - this process does not automatically issue a refund. For Quarterly Members, the renewal date is the 1st of each Quarterly shipping month (March 1st, June 1st, September 1st, and December 1st). As noted, cancellations must be made prior to the renewal date as this is when we bill Members and start prepping boxes for fulfillment. The cancellation in the account took place on March 1st, after the renewal charge had gone through, which cancelled the subscription from renewing the following season, June 1st.
Although CAUSEBOX purchases are non-refundable, due to any confusion, as soon as we received communication from the member expressing the want to have the Spring Box Subscription renewal cancelled for a refund, we were happy to make an exception as the member's Spring Box had not yet entered the fulfillment process, and immediately obliged. This was completed in less than 24 hours of receiving communication from the member. On March 2nd, less than 24 hours from receiving the email, we terminated the Member's Quarterly Subscription, closed the Member's account, and processed a full refund. The refund posts to the member's card within 2-5 business days, depending on the member's financial institution. Please let us know if there is any other information you need from us in order to resolve this case.
I purchased a subscription box from this company at the end of December.I have not received what I purchased and they will not refund.
I purchased a subscription box from this company in December. My box was supposed to ship in 4 weeks, then it was pushed to mid-february - and now it's almost March with no box. They refuse to refund me because they claim is it "waiting shipment" it's been waiting shipment for over a month. Their customer service continued to provide the same byline to me and refuse resolution.
I'm looking for a refund for what I purchased and never received.
We deeply regret anytime a member is left feeling dissatisfied, and will always attempt to rectify this in any way we can.
To provide clarification, this Member pre-ordered our Winter Welcome Box, which was on pre-sale as our original seasonal Winter Box sold out on December 4th. At the time of purchase it was noted Winter Welcome Boxes were scheduled to ship in mid-January through February, shipping on a rolling basis, after our original Winter Box shipments completed.
We can confirm all Winter Welcome Boxes have shipped at this time, including this member's Winter Welcome Box. According to the tracking information the box has been delivered and received.
At the time the member reached out to us asking to cancel the order for a refund, while typically CAUSEBOX purchases are nonrefundable, we will attempt to make exceptions when and where we can as we certainly want all members to be happy and satisfied. At the time this member contacted us inquiring about a refund, the shipment had already been fulfilled and was with the courier. Tracking information is sent to the Member as soon as it is activated, which takes place once the courier scans the shipping label into their system. There can sometimes be a 24-72 hour delay from when the package is picked up to when the tracking information becomes available, and we apologize if this caused any alarm.
Due to the concerns and any confusion in regards to the timeline, we have made a one-time exception and refunded the member for the Spring Box which has been delivered. The refund will post to the member's PayPal account in 2-4 days. The desired resolution as proposed by the member has been met. Please let us know if there is any other information you need from us in order to resolve this case
This is a really fabulous company. There are a lot of sub boxes on the market and CauseBox is such a clear standout. They offer a tremendous collection of quality items every quarter but the company is so much more than that. Most notably, they have a fantastic customer service team that really seems to appreciate every single subscriber.
Also, keep your eyes open for their fantastic market sales...you can buy exactly what you want at tremendous discounts! And the quality and diversity of items is leaps and bounds above other add-on, edit or market sales hosted by other subscription service companies.
I highly recommend this company and appreciate every single thing about them.
If I could give no stars I would. They did not deliver as promised. Their product sucks .
Hi Sally,
Thank you so much for your review. We are truly so sorry to hear about your current feelings towards CAUSEBOX and to hear of any possible disappointment. We are a company as committed to transparency as we are to sustainability, artisan empowerment, and business ethics. To help clarify, per our typical quarterly shipping timelines, we always aim to begin shipping our seasonal CAUSEBOX in the first week or two of the start of the season (December for Winter), with boxes continuously shipping over the following 3-4 weeks and on a rolling basis thereafter to Members who join mid-season. It was the case we experienced a slight delay with one of our vendors in our Winter Box, and had to adjust the start of box shipments by a few days. Please know these changes are not something we would ever want our Members to feel, but we understand Members can be affected, which is why we do our best to share our most reliable shipping estimates in each Member's account page as we receive more information. We did have to make a decision to delay the beginning of our shipping season by a few days in order to stay true to our value of sustainability and reducing waste, while supporting our partners. While this information was readily available on the website and a notice was placed in each Member's account page, we do believe we could have improved our communication regarding this change, and will be working internally on making changes to enhance the Member experience going forward.
In regards to being disappointed with any of the products you received, we are both surprised (as the Winter Box was quite a hit with the Community), and of course, concerned! We are always highly intentional and selective about whom we choose to partner with and can assure you our Product Team worked very hard and spent countless hours carefully curating the items included in our Winter Box, as they do with every seasonal box, carefully selecting products of only the highest quality that we hope not only appeal to our Members, but are also safe and socially conscious products. As a Certified B Corporation, we hold our brand partners to the highest standards of business ethics, sustainability, and transparency and we believe that people won't buy a socially conscious product, no matter how much good the product does, if they don't love the product and find it beautiful, well made, and useful. We would most kindly ask that you email us at ***@causebox.com with any specific concerns about any of the products included so that we may be able to address this for you. Additionally, all feedback is always shared with our Product team as we take them into consideration for future decisions as we will never stop striving to learn and grow.
I appreciate the quality of the products, but even better is the quality of the service. I had an issue with a shipment, and Causebox made sure it was made right in good time and with grace. Highly recommend Thai company.
I love Causebox. The items that came in my box were beautiful and great quality. The other negative reviews are clearly from people who do not understand how subscription boxes work.
I bought an annual subscription last May and have been very happy with the products included. The delay in sending the winter box caused a problem as I moved at the end of December 2019. I updated my address with Causebox prior to the box being sent but it was still sent to the old address. The Post Office also had a change of address but apparently left the box at the door, where it disappeared into thin air. I spent over an hour on the phone with the Post Office, they opened a case to investigate but I have heard nothing further. In the meantime, Causebox shipped a replacement box which arrived safely, and once again, I am pleased with the contents.
Hi Jill,
Thank you so much for taking the time to leave such a lovely note about your experience. I am so sorry to hear about the initial delivery issue, but am thrilled you were able to get in contact with us so that we were able to ship you out a replacement straight away (we absolutely understand it can be a bit of a pain trying to track down packages with various couriers)!
Now that your replacement has arrived, we hope you are loving the products included in the Winter Box (and enjoy reading about all of the amazing causes this season's box supported)! We are so honored to have you as part of the CAUSEBOX Community!
I signed up for this in November and haven't received my box--emails have gone unanswered. Boxes were to be shipped no later than mid January
I paid for a subscription to this in November and was suppose to receive a box in December. There was a delay they emailed people about, but that they were coming. I haven't received anything and all of my emails have gone unanswered. I stopped my subscription but still want the box I paid for on November 3.
I would like the box I paid for, or be refunded the expense
We deeply regret anytime a member is left feeling dissatisfied with our services, and we want to rectify this in any way we can. Our members mean the absolute world to us, and we would never want them to feel otherwise. This was a very unfortunate situation, and one which we have made sure to rectify.
While Winter Boxes began shipping in mid-December, and Winter Boxes completed shipping in mid-January, this Member's Box indeed was not shipped during our Winter Box shipments due to a very unfortunate misunderstanding, as our support team had placed the order on hold, incorrectly. This situation was followed up with extensively, and the correct individual was coached, to ensure this does not happen in the future. We can confirm this situation is incredibly rare.
As soon as we were made aware by the Member that her Winter Box was not received, we investigated the situation and immediately sent a replacement Winter Box. At this time we are happy to confirm the Member's Winter Box was successfully delivered to the address on file, and we do truly hope she is enjoying the products as well as learning about all of the causes this season's box supported. We again truly cannot apologize enough for the delay. This situation was in no way reflective of a typical CAUSEBOX experience and we do sincerely thank the Member for her understanding in allowing us to rectify the situation.
Once again, at this time, we can confirm, via tracking information, the Member's Winter Box has been delivered. The desired resolution as proposed by the Member has been met. Please let us know if there is any other information you need from us in order to resolve this case.
I paid over $199 for an annual subscription over 6 weeks ago. No shipment or communication. Refund wanted
I paid $199 for an annual subscription over 5 weeks ago. My first box (the winter box) still has not shipped. The season is almost over and the website has said for sometime that all boxes have shipped. Yes in smaller print it says if they haven't yet then they will soon. My account says not shipped in the tracking area. I believe they took my money and are not fulfilling their end or may never intend to. I am seeking a full refund, however the phone number is not in service so I am left hoping they will return my email and refund and cancel subscription.
Full refund of $204.00
They have refunded my payment for not fulfilling the order. This is resolved. However, looking at the company reviews this seems like a pattern for their business.
Thank you
I ordered product and company is being shady.
I ordered on December 16. I cannot get a straight answer about when my box will arrive. I WANT THE WINTER WELCOME BOX I ORDERED. I am demanding that CAUSE BOX send my order now and provide tracking.
12/16/2019
Debit Purchase -visa 12/16 card***$46.25 This is the charge from my bank. The only remedy that is I receive my box that I paid for. This company has a phone number that is not correct with Revdex.com. Also stop sending form bot replies to angry emails.
Make Cause box send my products. Also let them know subscription services are not micro loans from subscribers but are a purchase for products
We deeply regret anytime a member is left feeling dissatisfied, and will always attempt to rectify this in any way we can.
To provide clarification, this Member pre-ordered our Winter Welcome Box on 12/15/19, which was on pre-sale as our original seasonal Winter Box sold out on December 4th. Winter Welcome Boxes were always scheduled to begin shipping in mid-January, and ship on a rolling basis thereafter, after our original Winter Box shipments completed. This information was stated on the website at the time of purchase, on the checkout page, in our FAQs, and in each Member's Account page. We are sorry to hear of any possible confusion.
We can confirm Winter Welcome Boxes began shipping in mid-January and will continue shipping over the next couple of weeks, on a rolling basis, until all Winter Welcome Box shipments are completed. This Member reached out to our Support team multiple times, and this information was relayed, as was the option to cancel for a full refund should there have been any confusion and the timeline not work for the Member.
At this time, we are happy to report this Member's Winter Welcome Box order shipped on 1/24/20 and was confirmed as delivered, via the tracking information provided by FedEx, on 1/31/20. Additionally, we were in direct contact with the Member and provided additional compensation provided any confusion and disappointment that occurred as we only want our Members to be 100% satisfied.
At this time the Member's order has been delivered, along with courtesy compensation. The desired resolution, as stated by the Member, has been met. Please let us know if there is any other information you need from us in order to resolve this case.
(The consumer indicated he/she ACCEPTED the response from the business.)
I appreciate the company's efforts to make this right. I will say the items were very not great quality. I will not order again. I am glad they refunded my money.
ITEM NEVER RECEIVED
I SUBSCRIBED TO THIS SUBSCRIPTION SERVICE AROUND SEPT 1,2019. IT WAS A YEARLY SUBSCRIPTION WHERE I WAS TO RECEIVE 4 BOXES OF GOODIES OVER THE YEAR. I RECEIVED THE FIRST BOX. THE SECOND SHOULD HAVE SHIPPED AROUND DEC 10. I HAVE NEVER RECEIVED THIS ITEM. I EMAILED THEM ASKING ABOUT IT ON SATURDAY, JANUARY 4, ASKING THAT I BE PROVIDED AN ACTIVE TRACKING NUMBER BY JANUARY 7.
I HAVE NOT RECEIVED A RESPONSE AS OF TODAY, DEC 8.
ESSENTIALLY, I PAID FOR FOUR BOXES AND ONLY RECEIVED ONE.
I HAVE ALREADY DISPUTED THE CHARGE WITH MY CREDIT CARD COMPANY AND SIMPLY WANTED TO MAKE Revdex.com AWARE OF WHAT HAPPENED. I AM NOT HARDLY THE ONLY PERSON THAT DID NOT RECEIVE THE PROMISED BOX AND AM ANGRY. THEIR FACEBOOK PAGE PROVIDES TONS OF COMMENTS FROM ANGRY CUSTOMERS.
We deeply regret anytime a member is left feeling dissatisfied with our services, and we want to rectify this in any way we can. Our members mean the absolute world to us, and we would never want them to feel otherwise.
We are a company as committed to transparency as we are to sustainability, artisan empowerment, and business ethics. Per our typical quarterly shipping timelines, we always aim to begin shipping our seasonal CAUSEBOX in the first week or two of the start of the season (December for Winter), with boxes continuously shipping over the following 3-4 weeks and on a rolling basis thereafter to members who join mid-season.
It was the case we experienced a slight delay with one of our vendors in our Winter Box, and had to adjust the start of box shipments by a few days. Please know these changes are not something we would ever want our Members to feel, but we understand Members can be affected, which is why we do our best to share our most reliable shipping estimates in each Member's account page as we receive more information. We did have to make a decision to delay the beginning of our shipping season by a few days in order to stay true to our value of sustainability and reducing waste, while supporting our partners. While this information was readily available on the website and a notice was placed in each Member's account page, we do believe we could have still improved our communication regarding this change, and will be working internally on making changes to enhance the Member experience going forward.
We're happy to report, however, that Winter Boxes began shipping in mid-December and completed shipping in mid-January. We make sure to constantly provide our Members with the most up-to-date shipping times in the SUBSCRIPTIONS AND ORDERS page of each account, as well as in our FAQ's.
At this time we are happy to confirm the Member's Winter Box was successfully delivered to the address on file, and we do truly hope she is enjoying the products as well as learning about all of the causes this season's box supported.
We also hope the Member received each of our replies to each of her email inquiries. If these were not received, for any reason, we suggest adding ***m to her email address book to ensure our emails are not being blocked by any spam filters. We certainly reply to all emails and would never want a Member left feeling otherwise.
In regards to the cancellation of the subscription, our Annual Membership is an upfront commitment to four boxes at a discounted price per box, and allows access to our exclusive customization tool. As detailed in our FAQs, when a member cancels the Annual subscription it stops it from renewing the following year, but does not affect the boxes remaining in that subscription nor initiates a refund. However, when the member reached out to our Customer Support Team requesting a refund for the, our team made a one-time exception to the Annual Membership cancellation policy, and refunded the member for the remaining boxes left on her Annual subscription. The refund was initiated on January 10th and would have posted to the member's credit card within 2-4 days. In addition, the Member's subscription has been terminated and they will not receive any other boxes from us in the future.
Please let us know if there is any other information you need from us in order to resolve this case.
I ordered from cause Box on November 9th 2019. Its January 7th 2020 no box. Just ignored.
I ordered my Box on November 9th 2019 I still have not received it I have attempted so many times to contact the company asking where my Box was they told me a week ago that yes they found my Box and that they were just waiting for the courier my Box is still sitting awaiting shipment but other peoples as shipping they gave everybody there free boxes from YouTube I paid over $55 for mine because I'm Canadian I had to pay more and they don't give me my Box that I paid for? I don't get it I've been asking for something I purchased that they took my money for and they won't send me my Box.
I want my Box I wanted cent I want my tracking number they refuse to even speak to me
We deeply regret anytime a member is left feeling dissatisfied with our services, and we want to rectify this in any way we can. Our members mean the absolute world to us, and we would never want them to feel otherwise.
We are a company as committed to transparency as we are to sustainability, artisan empowerment, and business ethics. The Member's purchase was made during the pre-sale of our Winter Box. Per our typical quarterly shipping timelines, we always aim to begin shipping our seasonal CAUSEBOX in the first week or two of the start of the season (December for Winter), with boxes continuously shipping over the following 3-4 weeks and on a rolling basis thereafter to members who join mid-season.
It was the case we experienced a slight delay with one of our vendors in our Winter Box, and had to adjust the start of box shipments by a few days. Please know these changes are not something we would ever want our Members to feel, but we understand Members can be affected, which is why we do our best to share our most reliable shipping estimates in each Member's account page as we receive more information. We did have to make a decision to delay the beginning of our shipping season by a few days in order to stay true to our value of sustainability and reducing waste, while supporting our partners. While this information was readily available on the website and a notice was placed in each Member's account page, we do believe we could have still improved our communication regarding this change, and will be working internally on making changes to enhance the Member experience going forward.
We're happy to report, however, that Winter Boxes began shipping in mid-December Winter Boxes completed shipping in mid-January. We make sure to constantly provide our Members with the most up-to-date shipping times in the SUBSCRIPTIONS AND ORDERS page of each account, as well as in our FAQ's.
At this time we are happy to confirm the Member's Winter Box was successfully delivered to the address on file, and we do truly hope she is enjoying the products as well as learning about all of the causes this season's box supported.
Lastly, we do hope the Member received each of our replies to each of her email inquiries. The last email we received from this email address was on December 21st, 2019 which was replied to on December 22nd, 2019. If this Member did not receive our replies we suggest adding ***m to her email address book to ensure our emails are not being blocked by any spam filters.
Once again, at this time, we can confirm, via tracking information, the Member's Winter Box has been delivered. The desired resolution as proposed by the Member has been met. Please let us know if there is any other information you need from us in order to resolve this case.
The problem has been resolved. I received my box
I was billed December 1 2019 for my products and its now January 13 and nothing has shipped it has shown awaiting shipping for over a week.
My products were shown and advertised online the beginning of Nov and nothing has come and its January 13. I was told on Dec 29 that my box was awaiting shipping and it still has not shipped and causebox won't give me any info. Other people are posting online they got their box but ive got no infication of when this is going to ship. Being over a month after they charged me and no products is ridiculous. Customer service saying its coming is not helping.
I want the products i bought and not waiting more weeks. They said it would ship soon but that was 3 weeks ago, thats not soon when others say they have gotten theirs!
We deeply regret anytime a member is left feeling dissatisfied with our services, and we want to rectify this in any way we can. Our members mean the absolute world to us, and we would never want them to feel otherwise.
We are a company as committed to transparency as we are to sustainability, artisan empowerment, and business ethics. The Member's purchase was made during the pre-sale of our Winter Box. Per our typical quarterly shipping timelines, we always aim to begin shipping our seasonal CAUSEBOX in the first week or two of the start of the season (December for Winter), with boxes continuously shipping over the following 3-4 weeks and on a rolling basis thereafter to members who join mid-season.
It was the case we experienced a slight delay with one of our vendors in our Winter Box, and had to adjust the start of box shipments by a few days. Please know these changes are not something we would ever want our Members to feel, but we understand Members can be affected, which is why we do our best to share our most reliable shipping estimates in each Member's account page as we receive more information. We did have to make a decision to delay the beginning of our shipping season by a few days in order to stay true to our value of sustainability and reducing waste, while supporting our partners. While this information was readily available on the website and a notice was placed in each Member's account page, we do believe we could have still improved our communication regarding this change, and will be working internally on making changes to enhance the Member experience going forward.
We're happy to report, however, that Winter Boxes began shipping in mid-December Winter Boxes completed shipping in mid-January. We make sure to constantly provide our Members with the most up-to-date shipping times in the SUBSCRIPTIONS AND ORDERS page of each account, as well as in our FAQ's.
At this time we are happy to confirm the Member's Winter Box was successfully delivered to the address on file, and we do truly hope she is enjoying the products as well as learning about all of the causes this season's box supported.
Lastly, we do hope the Member received each of our replies to each of her email inquiries, which were replied to within 24 hours of receiving them, detailing the current Winter Box shipping timeline.
Once again, at this time, we can confirm, via tracking information, the Member's Winter Box has been delivered. The desired resolution as proposed by the Member has been met. Please let us know if there is any other information you need from us in order to resolve this case.
Paid for my winter subscription box in December, still have yet to receive product, shipping updates, or response from customer service.
Paid $56.59 for my winter box and have never received an email update on the shipment as required by consumer law.
I want the box I paid for.
We deeply regret anytime a member is left feeling dissatisfied with our services, and we want to rectify this in any way we can. Our members mean the absolute world to us, and we would never want them to feel otherwise.
We are a company as committed to transparency as we are to sustainability, artisan empowerment, and business ethics. Per our typical quarterly shipping timelines, we always aim to begin shipping our seasonal CAUSEBOX in the first week or two of the start of the season (December for Winter), with boxes continuously shipping over the following 3-4 weeks and on a rolling basis thereafter to members who join mid-season.
It was the case we experienced a slight delay with one of our vendors in our Winter Box, and had to adjust the start of box shipments by a few days. Please know these changes are not something we would ever want our Members to feel, but we understand Members can be affected, which is why we do our best to share our most reliable shipping estimates in each Member's account page as we receive more information. We did have to make a decision to delay the beginning of our shipping season by a few days in order to stay true to our value of sustainability and reducing waste, while supporting our partners. While this information was readily available on the website and a notice was placed in each Member's account page, we do believe we could have still improved our communication regarding this change, and will be working internally on making changes to enhance the Member experience going forward.
We're happy to report, however, that Winter Boxes began shipping in mid-December and completed shipping in mid-January. We make sure to constantly provide our Members with the most up-to-date shipping times in the SUBSCRIPTIONS AND ORDERS page of each account, as well as in our FAQ's.
At this time we are happy to confirm the Member's Winter Box was successfully delivered to the address on file, and we do truly hope she is enjoying the products as well as learning about all of the causes this season's box supported.
Lastly, we do apologize as we are unable to locate any email communication under the first and last name provided for this Member, or under the email address inked to this Member's CAUSEBOX account. We welcome this Member to please email us at *** at any time, as we will always reply.
Once again, we can confirm, via tracking information, the Member's Winter Box has been delivered. The desired resolution as proposed by the Member has been met. Please let us know if there is any other information you need from us in order to resolve this case.
Like other customers, I have paid upfront for an annual subscription, which includes 4 boxes for ~ $ 200. First, the website stated that they would ship "soon", a bit later it was supposed to happen in December, now January 22, 2020, it says on their website that the boxes have shipped on January 15 and if not shipped yet it will happen within the next three days. When I looked into my account, it clearly states that I have paid for a year and it is still awaiting shipment. I had reached out per email before and not gotten a reply, I wrote another email with the request to provide an update. I took screenshots in case they deny.
The suggestion of another customer to get help from the credit card for a refund is good!
I am worried that this is a huge scam.
Hi Sabine,
Thank you so much for your review. We are truly so sorry to hear of any possible confusion or alarm in regards to the shipment of your Winter Welcome Box. We also apologize to hear about your experience with our support team. We certainly reply to each and every inquiry. The only email we are able to locate from the email address linked to your account is an email from this Wednesday, January 22nd, which our team member, Wren, replied to. I do truly apologize for any alarm or possible confusion our Winter Welcome Box shipment timeline may have caused. At the time of your purchase you pre-ordered our Winter Welcome Box, which went on pre-sale when our seasonal Winter Box sold out. On the order page, checkout page, FAQ's, and on each Member's Account page, it was noted that Winter Welcome Boxes would begin shipping in early to mid-January, on a rolling basis, after our original Winter Box shipments completed. I sincerely apologize if this information was missed or was confusing in any manner.
We can confirm Winter Welcome Boxes are currently shipping and will continue to ship, on a rolling basis, through the next coming month, until all orders have shipped. In regards to your specific order, We are happy to report it has already completed the fulfillment process, meaning you should be receiving tracking information for your shipment any day now!
As you purchased an Annual Membership, this will be just the first box in your subscription! Annual Subscriptions include and reserve all four quarters of CAUSEBOX, meaning after you receive your Winter Welcome Box you are still set to receive our core seasonal Spring 20' Box, Summer 20' Box, and Fall 20' Box! Seasonal boxes typically ship out during the first month of each season (Spring- March, Summer- June, Fall-October).
We truly cannot wait for you to receive your first box and experience CAUSEBOX! This Winter Welcome Box has some incredible items with equally incredibly stories to match! Make sure to read all about the causes this box supported in the Good News magazine included in your box.
Welcome to the CAUSEBOX Community!
As a customer my perception is that Causebox is intentionally use vague information similar to what transpires in this response. The webpage and other email"updates" stated dates for items to be shipped that were pushed out without additional note and my items have not arrived yet. We have almost February at this point.
Seasonal boxes "typically" ship is just another vague term for "we might or might not ship it at that time but here is out legal disclaimer.
At this point, I cannot recommend this box to anybody and would not suggest to purchase the box.
I am frustrated with Causebox. It took an extra amount of time to ship out the Winter 2019 box. No notification. Email only. No numbers. I canceled my box before it was shipped, and I got a response from Customer Care that "Congrats your box is shipped". I emailed back and can't get a refund and no stop ship. I am very unhappy with the way the company is run. It touts customers are important to us. They aren't, the money is.
I have asked repeated to call me or give me a number to call and the customer service rep just doesn't respond.
I was excited to give the cause box as a gift to my sister. The ethically responsible and environmentally friendly company started out very well. Easy to use and sign up. I thought that by signing up a month before my sisters birthday the box would ship on time. I was very very wrong. The box did not ship for almost 3 months. The company was not fully honest with how long the box would take to ship. Each time the deadline would near for the box to ship an email came saying what was going wrong with the box. I did send 2 messages to the company and got stock reply in return. As a company, I do understand dealing with product and it not being available as needed however, make it right with the costumer! Offering a stock apology and a oops it is gonna take another month to get your box is not acceptable. I can see why this company has a B rating. Offer a 10% off coupon or a "free" product to be included in the box would have gone a long way. I would not recommend this as a gift. As far as the quality of the items in the box they do offer environmentally friendly products but the items in the box were nothing special I was underwhelmed by everything, I was really disappointed in all aspects of this company.
I signed up for the annual subscription so that I can get all 4 boxes at a cheaper rate as well as the ability to customize my boxes. The 2nd box had gifts that I intended to give for Christmas but here it is mid January and it's just barely in processing. I had to spend extra money to replace the gifts that I was expecting from this box. In addition, it appeared to me that the items which were causing the delay in shipping were being sold on their separate marketplace indicating that some of the items were in fact in stock. This just seems like a ploy to get as much money as they can prior to the end of the year, while those with subscriptions suffer. I've had other subscription boxes and they either send everything except the one item that's delayed (and then send that later) or they replace the item with a different one. Either of those options would have made sense. I asked them for a refund of my remaining boxes but they refused; only cancelling my annual subscription.
Hi Samantha,
Thank you so much for your review. We are truly so sorry to hear disappointment this season, and to hear that the shipping of the boxes this Winter season affected your planned gift giving (we know it can certainly be a stressful time)!
To clarify, the only seasonal items available for purchase in our Winter Add-On Market were a few of the 'choice items' included in our Winter Box. When inventory allows, we will try to include some of the choice items for the season in that season's Market as all Members receive just one choice items from each customization category, so this allows an Annual Member to purchase an additional choice item if they were hoping to receive two items from a category, and could just not decide! These items were indeed not the cause for any delay. The partner that incurred the production issue provided one of the Winter Items that was included in all boxes, and was not a choice item.
I can assure you this was certainly not a ploy as nothing would make us happier than ensuring our Members received their seasonal boxes as quickly as possible. Each season, we've added new measures to try and prevent delays that would affect our shipping schedule. Unfortunately, despite many months of planning and preparation, one of the products fell behind schedule in production and rather than replace it completely, we believed the most sustainable thing to do was to move forward and accept the possibility of a slight delay. Our mission is predicated on supporting companies that we truly believe in and are making the world a better place. As difficult as it was to work through this delay, we felt it important to maintain our voice as a supporter of our brand partners, and to find ways to work together to deliver the best products to our members that are doing the most good.
That said, we are a company as committed to transparency as we are to sustainability, artisan empowerment, and business ethics. Per our typical quarterly shipping timelines, we always aim to begin shipping our seasonal CAUSEBOX in the first week or two of the start of the season (December for Winter), with boxes continuously shipping over the following 3-4 weeks and on a rolling basis thereafter to members who join mid-season. Due to the delay noted above, we did have to adjust the start of box shipments by a few days. Please know these changes are not something we would ever want our Members to feel, but we understand Members can be affected, which is why we do our best to share our most reliable shipping estimates in each Member's account page as we receive more information. We did have to make a decision to delay the beginning of our shipping season by a few days in order to stay true to our value of sustainability and reducing waste, while supporting our partners. While this information was readily available on the website and a notice was placed in each Member's account page, we agree and believe we could have improved our communication regarding this change, and will be working internally on making changes to enhance the Member experience going forward.
In regards to your subscription, it is the case that Annual Subscriptions are typically non-refundable. Our Annual Membership is an upfront commitment to four boxes at a discounted price per box, and allows access to our exclusive customization tool. You can, however, always pause your account to 'skip' a box and still receive 4 boxes in total, for example, if you no longer wished to receive the Winter Box. As we are a subscription based site, the shipping timeline each season will vary slightly, which is why we have been hesitant to ever provide a standard shipping schedule, and will do our very best to provide an estimated time of arrival each season.
Again, we truly are so sorry to hear about your current feelings towards CAUSEBOX and would love to help make things up to you! We have reached back out from your most recent email, and if there is anything else we can assist with at this time to resolve any situation, please don't hesitate to reply we would be happy to help!
Causebox is just like the others have said...I contacted them in mid December after I found a facebook post saying boxes were going to be delayed (was very disappointed they hadn't contacted subscribers directly). And, when I contacted Causebox to asking to cancel and receive a refund for boxes not yet received, they refused). I had to contact my credit card company to get my money back...an action I should have never needed to take. That's great that they are responding to Revdex.com reviews now, but it is too little too late
Hi Jacque,
Thank you so much for your review. We are truly so sorry to hear of any possible disappointment. We are a company as committed to transparency as we are to sustainability, artisan empowerment, and business ethics. Per our typical quarterly shipping timelines, we always aim to begin shipping our seasonal CAUSEBOX in the first week or two of the start of the season (December for Winter), with boxes continuously shipping over the following 3-4 weeks and on a rolling basis thereafter to members who join mid-season. It was the case we experienced a slight delay with one of our vendors in our Winter Box, and had to adjust the start of box shipments by a few days. Please know these changes are not something we would ever want our Members to feel, but we understand Members can be affected, which is why we do our best to share our most reliable shipping estimates in each Member's account page as we receive more information. We did have to make a decision to delay the beginning of our shipping season by a few days in order to stay true to our value of sustainability and reducing waste, while supporting our partners. While this information was readily available on the website and a notice was placed in each Member's account page, we do believe we could have still improved our communication regarding this change, and will be working internally on making changes to enhance the Member experience going forward.
In regards to your subscription, it is the case that Annual Subscriptions are typically non-refundable. Our Annual Membership is an upfront commitment to four boxes at a discounted price per box, and allows access to our exclusive customization tool. As detailed in our FAQs, cancelling the subscription simply stops it from renewing the following year, but does not affect the boxes remaining in that subscription or initiate a refund. You can, however, always pause your account to 'skip' a box and still receive 4 boxes in total, for example, if you no longer wished to receive the Winter Box. As we are a subscription based site, the shipping timeline each season will vary slightly, which is why we have been hesitant to ever provide a standard shipping schedule, and will do our very best to provide an estimated time of arrival each season.
Again, we truly are so sorry to hear about your current feelings towards CAUSEBOX and would love to help make things up to you! If there is anything else we can assist with at this time to resolve any situation, please do contact our support team directly and we would be happy to help!
My box (as an annual subscriber) arrived on January 12th which is definitely more than a "few days" delayed from expectations when box was customized in mid-November. I requested on December 16th to have my box and future subscription box cancelled due to late delivery and lack of communication. When subscribers are complaining and wanting out with a refund on unsent boxes due to the company screwing up, that is completely different than a subscriber that has just changed their mind.
I started two subscriptions in 2019. Even though the Winter box is shipping later than I wanted, I am extremely pleased with the products. I also contacted the business twice and received an email reply to each.