Causebox Reviews (%countItem)
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Address: 12820 Panama St, Los Angeles, California, United States, 90066-6532
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Delivery is hopeless...Ordered a lot of stuff on November 17, still not here. Took about a week of constant emails to receive a response, another week to get a shipping notification, and apparently the package had not been picked up by FedEx since Dec 11. It is not Dec 14. They sell more than what their shipping abilities can handle, and the customer service is hopeless!
Hi Annette,
Thank you so much for your review. We are truly so sorry to hear of any disappointment. Market Orders did begin to ship in the end of November and continued shipping through mid-December. We're happy to reaffirm that Market Orders were shipped for delivery by December 24, and I am happy to see your Market Order was delivered successfully prior to the holiday. However, we recognize that it would have proven helpful to have provided more clarity on timelines for those hoping to receive products further in advance of important gifting days. We will be making changes internally to improve our communication going forward.
The Add-On Market is a new addition to CAUSEBOX, one that we have been so excited to introduce and one that will be improving with time. The Add-On Market enables us to introduce the Community to many types of sustainable/impactful products and brands we could not have ever collaborated with before and thereby expands our collective impact and promotion of conscious consumerism across our Community and these brands - something that is core to our mission. We are excited around continuing to build upon value and experience of the Membership, and of course will be learning along the way to ensure this as seamless and as rewarding of an experience as possible. I can assure you we will be continually be working to reduce shipping times as well, and again am truly sorry if this caused any stress to you around the holiday season.
Lastly, I would like to sincerely apologize for any delay in our reply back to your email. Due to the busy holiday season we did receive an influx in emails and are doing our absolute best to catch up as quickly as possible. I can assure you a lengthy reply time is not typical.
I am incredibly dissatisfied with Causebox. They have a great mission and purpose but their follow through is AWFUL! I placed an order in the market place on November 16, 2019. It's December 13, 2019 and it still reads that my order is awaiting shipment. This is the second this has happened with me and causebox (thought I'd give them the benefit of the doubt after the first time). It's had the same status for an entire month. They take forever to deliver but do not hesitate to charge your account right away. I have emailed causebox and still haven't received a reply. Awful awful awful. I am canceling my subscription. If their mission is to help the world then employ people so causebox can keep up with the demand and help people with jobs! I have never written a review let alone a bad review in the Revdex.coms website but if you are reading this please do yourself a favor and don't sign up for the causebox subscription. I have signed up with other subscriptions and have never experienced this bad of a service.
Hi Dominique,
Thank you so much for your review. We are truly so sorry to hear of any disappointment. Market Orders did begin to ship in the end of November and continued shipping through mid-December. We're happy to reaffirm that Market Orders were shipped for delivery by December 24, and I am happy to see your Market Order was delivered prior successfully. However, we recognize that it would have proven helpful to have provided more clarity on timelines for those hoping to receive products further in advance of important gifting days. We will be making changes internally to improve our communication going forward.
The Add-On Market is a new addition to CAUSEBOX, one that we have been so excited to introduce and one that will be improving with time. The Add-On Market enables us to introduce the Community to many types of sustainable/impactful products and brands we could not have ever collaborated with before and thereby expands our collective impact and promotion of conscious consumerism across our Community and these brands - something that is core to our mission. We are excited around continuing to build upon value and experience of the Membership, and of course will be learning along the way to ensure this as seamless and as rewarding of an experience as possible. I can assure you we will be continually be working to reduce shipping times as well, and again am truly sorry if this caused any stress to you around the holiday season.
My package from this company was stolen because of the flashy packaging, the idea is trendy but encourages theft. I am frustrated in the way they ship, I never got an email saying my package had shipped and if I had I could've requested signature service via FedEx. I also cannot file a claim with FedEx due to the way they ship, they have to do it. And now I've just emailed them but am not hopeful I'll hear back before the Holidays. ALSO I placed a $130 Market Add-on order and now I am concerned I won' be notified when that ships either and could be stolen.
Hi Gelimar,
I am so sorry to hear your package was stolen. We actually have an artist residency program here, in which we select an artist each season to design the art for the box! For many of our Members, the box is one of their favorite things! We also love it as it makes the box a reusable piece (we have seen quite the creative amount of uses) and helps to eliminate waste from the packaging. If your package was stolen, we can certainly work with you to file a claim with FedEx and ensure you receive your box! If you have not already, I do encourage you to reach out to us at ***@causebox.com
In regards to Market Orders, our shipping timeline is still absolutely on track! Market Orders have been actively shipping out since late November, and will all arrive in time for the Christmas holiday. I do believe you were able to speak with a Member of our support team within 24 hours of writing in, in regards to your concern(s). I do hope our responses have been received, but we will make sure to reach out again if they have not been.
Accidentally Order - Asked for Refund no response
I accidentally purchased a Causebox Quarterly subscription. I was playing around with the promo code and wanted to see the shipping price. I pressed the pay button instead of exiting. I immediately emailed the company and they haven't replied to my email as of yet.
After checking social media and reddit it appears that Causebox customer service does not respond to their customers.
Refund for $37.90 (it was purchased with the Cyber Promo Code) Includes GST/HST and shipping
We deeply regret anytime a member is left feeling dissatisfied, and will always attempt to rectify this in any way we can. We also certainly reply to every email we receive. For clarity, we replied to this Member within 2 days of receiving the inquiry. While we always strive to reply within 24 hours, with the start of the Winter Season, it is taking just a bit longer.
We replied to this Member yesterday, 12/9, and we do hope the reply was received.
While typically CAUSEBOX purchases are non-refundable, as stated in our reply, we were happy to make a one time exception to our cancellation policy provided the first box in this Member's Subscription had not yet shipped, and provided this was an accidental purchase. We have already refunded the Member for the Subscription purchased. The refund will post to the Member's original form of payment in 2-5 days. In addition, the Member's subscription has been terminated and they will not receive any boxes from us. The desired resolution as proposed by the Member has been met. Please let us know if there is any other information you need from us in order to resolve this case.
This issue has been dealt with
Causebox never delivers things in a timely manner, and worse, they charge you the price of the items they're shipping nearly a month before they ship it. Marketplace items for the holidays were promised before the holidays. Orders began on November 15. It's December 10, and items haven't even shipped yet.
Communication with customers is terrible, inconsistent, and their language so vague to be frustrating. Great products, but their customer care is zero. Do not do it.
Hi Kelly,
I'm so sorry to hear of any possible confusion or disappointment.
Our shipping timeline is still on its original schedule. Market orders began shipping at the end of November, are actively shipping, and will continue shipping through mid-December. Add-On Market orders will be delivered prior to the holiday, as originally stated.
Should you have any questions or concerns about your particular order, we encourage you to reach out to our team. While we are taking just a bit longer to reply than usual, you will receive a response. I attempted to look through our emails, but could not find a contact from your name or email address. If you have any concerns about your order, please email us at ***@causebox.com.
company had false advertisement to lure customers to purchase their products. They charge customers more than once and only way for contact is e-mail
I received one of their mass email about the company and subscription to their products on their advertisement after Black Friday sale that they are reducing the winter box to $27.99. I went to order the subscription but the code was invalid on 12/3/2019. I was charged full price. On 12/4 I received an e-mail my order was not finished for processing. I went back to the website through the email connection and was prompt to re-enter my data again. I got an e-mail confirming my charges. I went back to my account and noticed I was charged twice, one on 12/3 and one on 12/4. There was no phone number to contact only though e-mail. I submitted a complaint twice and I got e-mail stating they had a large influx of e-mails and will get back to me.
I was charged twice second time was under the pretense from their e-mail that I did not finish to purchase their subscriptions and there were no other way to contact them except by e-mails and got an e-mail that they will get back to me without stating approximately time frame they will contact me. And they charged me twice.
The resolution I seek is a refund and to let them know that is not a good way their company is treating their customers. I hope there are not a lot of people who fell into their trap as I did.
We deeply regret anytime a member is left feeling dissatisfied, and will always attempt to rectify this in any way we can. For clarity, the Black Friday promotion was a limited promotion only valid during purchases made over the Black Friday Weekend. The promotion expired at 11:59pm on Sunday, 12/2 and was not valid on 12/3. For further clarification, this CAUSEBOX Member visited our site on December 3rd, self-selected to purchase a Quarterly Subscription, and filled out and completed the purchase via our checkout flow on the website. In order to make the purchase, during the checkout flow, the member is required to create an account (email + password), enter shipping information, and is required to enter billing information. On the final page of checkout, the member must click "Finish and Pay" for the charge and purchase to process, as this Member selected. If the coupon was entered at this time, it would have shown as expired. After the purchase was completed, the Member was emailed a confirmation and receipt of her purchase. On 12/4 the Member visited our site again and self-selected to purchase a Quarterly Subscription, once again being required to fill out and complete the purchase via our checkout flow. The subscription made the previous day would have already shown in her Account page to lessen any confusion. We are sorry to hear there may have been any confusion, leading to the creation of 2 subscriptions. Although CAUSEBOX purchases are non-refundable, due to the confusion, once we received communication from the member expressing the want to have both subscriptions cancelled for a refund, we were happy to make an exception as the member's Winter Box had not yet entered the fulfillment process. On December 4th, less than 24 hours from receiving the email from this Member, we terminated both purchased Quarterly Subscriptions and processed a full refund for each, as specified in our reply back. The refund posts to the member's card within 2-5 business days, depending on the member's financial institution. The desired resolution, as proposed by the member, has been met. Please let us know if there is any other information you need from us in order to resolve this case.
(The consumer indicated he/she DID NOT accept the response from the business.)
I don't accept their decision and response The e-mail I received was on Monday 12/2/2019, that is after Black Friday and indicated to extend the coupon till cyber Monday. That was deceiving to customers who thought coupon was still good when in reality the coupon was not accepted. There was another e-mail on 12/3/2019 I did not finish the transaction With a link to go finish it and end up buying another box.
Although both my subscription was cancelled and refunded, I am not satisfied with their response that purchased subscription was non refundable. It was their fault sending out wrong information that the promotion was on the Black Friday weekend but I did not receive that until promotion was ended until Monday 12/2 and again on 12/3/2019. I further not satisfied their response was confusion on my part.
I would like a link to upload those e-mails to prove my claim
Again, we apologize for any confusion, but the statements are not accurate.
Our initial Black Friday email, noting our 'Black Friday Bundle" promotion was sent to the Member on Friday, November 29th, while the coupon was valid. An additional email referencing the Black Friday Bundle promotion was sent on November 30th, again, while the promotion was valid. Lastly, on Sunday, December 1st (as timestamped), we sent an email to the Member informing her our Black Friday Bundle promotion had sold out, but that if the Member purchased "before midnight tonight" she would be able to utilize another coupon which would provide the Member with a $25 discount. The Member did not, however, purchase before midnight on December 1st. If she had, the discount would have applied. The purchase was instead made on Monday, December 2nd, after the promotion had expired.
Again, on the checkout page on December 2nd, if the Coupon was entered, it would not have shown the discount applied as the promotion had already ended.
Although CAUSEBOX purchases are non-refundable, due to the confusion, once we received communication from the member expressing the want to have both subscriptions cancelled for a refund, we removed both subscriptions and processed a full refund for each.
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not accept the response from causebox. I understood about the coupon for Black Friday sale and why the coupon wasn't accepted when I purchased a box on 12/2/2019 and I received an email confirmation on the same day. But I received an e-mail on Tuesday 12/3/2019 to finish order which misled me that my order was not finished and I went back to the website linked to the e-mail and subsequently ordered another box. There was no form of contact to reach customer service except by e-mail. When I submitted my inquiry twice, I received an e-mail stating acknowledge receipt of my e-mail and due to influx of inquiries for the winter box it will take longer to respond twice. Those e-mails are misleading customers and you can contact customer service by e-mail only. Then was told in an e-mail stating will take longer to respond. I do not accept the response from causebox.
CAUSEBOX RESTORED MY FAITH IN SUBSCRIPTIONS ANDDDD HUMANITY. A million stars. Stellar customer care. Extremely high quality items, lovely experience alltogether. Thank you for the moment of normalcy in a disabled lifestyle. Thank you for going above and beyond. My heart is full.
One star is far too generous of a rating for this company. It took over two months to receive my order (which still has not arrived but apparently is finally in transit). It took forever to get the issue resolved. This company is terrible about efficiently helping customers. Causebox also refuses to provide refunds, even though their terms of use says that refunds are offered on a discretionary basis. In other words, Causebox can issue refunds, but their practice is to refuse to do so. Save your money and purchase a different box subscription service. I bought one box as a gift, and the company charged me for a second subscription. There are loads of fine print throughout the website that may contradict itself at times, save yourself and your money and donate to charitable causes instead or cutout Causebox from the equation and buy directly from the featured in each box Causebox offers. The headache and additional time it takes to get someone to help you to have an issue corrected are not worth it. Consumers are better off taking their money elsewhere.
Refusing to provide Customer Service
I had placed an order for one of the subscription boxes, Fall 2019, and was concerned with the timing of receiving my box. I had reached out via email twice about this over the course of four (4) days. I received no reply, I had also reached out to their multiple social media platforms in which they engage with other customers. I have still not received a reply on any of the platforms. I have since sent in an email request for my account to be cancelled and my money to be refunded in full back to me.
They do not list a customer service phone number to contact them and have only sent back an automatic message about how they reply to all customers. I have read previous incidents where CauseBox claims that their replies may be filter, so I have approved their email, along with actively checking my junk and spam mail folders. There have been no replies.
I cannot be more clear that people should NOT DO BUSINESS with this company. I have ordered from multiple subscription sites in the past and have NEVER received treatment like this. They should be ashamed of how they are treating their customers.
I would like a full refund, they had taken the money out of my account within hours, but no further communication beyond that nor have I received my requested product.
We deeply regret anytime a member is left feeling dissatisfied with our services, and we want to rectify this in any way we can. Our members mean the absolute world to us, and we would never want them to feel otherwise.
For clarity, this Member purchased a Quarterly Subscription on October 22nd. According to our current expected shipping timeline for the Fall CAUSEBOX, as noted during check out and in multiple places on our website, the Fall Box will ship out within 2-4 weeks of purchase. This Member's box was still set to be shipped out during the expected standard shipping time.
While typically CAUSEBOX purchases are non-refundable, once we received the Member's email requesting her subscription be cancelled and refunded due to the shipping timeline, our team was happy to make a one time exception to our cancellation policy and we refunded the Member for the purchased Fall Box. The refund will post to the Member's original form of payment in 2-5 days. In addition, the Member's subscription has been terminated and they will not receive any boxes from us.
Here at CAUSEBOX we take supporting our Community very seriously and are proud to have an average reply time of within a day. However, with the excitement around our newly released feature, the Market, this season, along with the elevated interest in our fall box, we have been experiencing longer than average reply times. As soon as a Member emails in, we alert them to our longer than average reply time at the moment. We are still currently replying to and resolving each and every Member's concern within a few days, and our reply time is decreasing quickly. We are sorry to hear this caused any alarm.
The desired resolution as proposed by the Member has been met. Please let us know if there is any other information you need from us in order to resolve this case.
Signed up for the annual subscription costing me 200 dollars, according to their own website I should have a tracking number by now.
Have been trying through email, FB messenger and calling, no one answers! They took the money, and refuse in anyway other then automated replys, to contact or acknowledge me in anyway
Product I paid for
We deeply regret anytime a member is left feeling dissatisfied, and will always attempt to rectify this in any way we can. We also certainly reply to every email we receive. For clarity, we replied to this Member soon after receiving her initial email. We are sorry to hear the Member may not be receiving our replies, and we encourage the Member to add *** to her email address book to ensure our replies are not being blocked by any spam filter.
In our reply we provided further clarity into our expected shipping timeline. In the Member's initial email, a refund was not requested, so addition information was simply provided. This Member purchased an Annual Subscription on October 17th. According to our current expected shipping timeline for the Fall CAUSEBOX, as noted during check out and in multiple places on our website, the Fall Box will ship out within 2-4 weeks of purchase. This Member's box was still set to be shipped out during the expected standard shipping time.
While typically CAUSEBOX purchases are non-refundable, we are happy to make a one time exception to our cancellation policy provided the first box in this Member's Subscription has not yet shipped. We have refunded the Member for the Subscription purchased. The refund will post to the Member's original form of payment in 2-5 days. In addition, the Member's subscription has been terminated and they will not receive any boxes from us.
The desired resolution as proposed by the Member has been met. Please let us know if there is any other information you need from us in order to resolve this case.
I have not received my $400 market order placed on Aug. 31, 2019.
I will start by saying I have been a loyal annual customer for over a year, luckily with no problems or complaints. The launch of the new market place seems to have been where my luck ran out. I placed a Market Order on 8/29/19 Order #*** . I understand this is newly launched and the website advised orders may take longer than expected between 2-5weeks for deliverly. I waited over 6 weeks before I started to worry my order wasn't shipping. My first attempt contacting the company was on 10/15/19 via ***. On 10/18/19 I received a response from *** at Causebox support who advised my order has shipped and will begin tracking soon, apologizing for the delay. On 10/21/19 After tracking info had not updated on the website, I contacted *** again. She responded the same day advising Fed-ex had not scanned the box yet but assured me the box has left their warehouse. I checked the website daily for tracking info for 7 days to find no change, website still says awaiting shipment. I decided to email *** again on 10/28/19 following up on my prior inquiry request #***. After 24hrs and no response I decided to do some research online regarding this company and came across the Revdex.com reviews.
I love the products and company's value proposition. I just want a tracking # for the products I love and paid for 2 months ago!
Causebox provided a tracking number and apologizes for the delay in shipping. Please close the complaint.
CauseBox charged me for a product they didn't intend to ship & product that has been awaiting fulfillment for over six weeks
CauseBox charged my credit card almost six weeks ago, over $100 USD for a product that was supposed to ship within 2-5 weeks and a product that was scheduled to ship mid to late September. Come the beginning of October I reached out to ascertain where my product was and was told that it was still shipping "on time" but that definition of "on time" was by October 11th for the one product and by 5 weeks from order date for the second product. After the 5 week limit was up, I asked to cancel the order for the second product. They cancelled it because they hadn't even begun the fulfillment of that product. It took almost two months for them to have absolutely no product!!! They took over $50 as an interest-free loan from me with no intention of shipping any product!!! The second item that was promised to be shipped by October 11th is - as of October 12th - still Awaiting Shipment! Another interest-free loan that looks like it will never be fulfilled. CauseBox is a scam, they are clearly using some people's cash infusion to prop up their business.
I would like for Causbox to immediately ship my product and return me a partial refund as compensation for holding on to my money for an unreasonably long time without shipping any product.
We deeply regret anytime a member is left feeling dissatisfied, and will always attempt to rectify this in any way we can.
To provide clarification, this Member's Market order did unfortunately experience shipping delays. Once the expected shipping time frame for the order had passed, we made sure to send an email update in regards to shipping times. While typically Market purchases are nonrefundable, when the Member reached out on October 8th asking to cancel the order for a refund, we were happy to oblige and immediately refunded the purchase in full to the original form of payment on the same day. The Member asked to cancel all items placed in the order, which we did, and a refund was provided for the entire order. As the order was cancelled and refunded per the Member's request, there is no longer any order left to be fulfilled. The refund posts to the member's card within 2-5 business days, and all returned funds should have now been received.
Additionally, this Member reached out in early October asking to cancel her CAUSEBOX subscription. We again made an exception to our cancellation policy and refunded the Member for the purchased Fall Box. This refund was processed on October 4th. The refund posts to the member's card within 2-5 business days, and these returned funds will have now been received as well. In addition, the Member's subscription has been terminated and they will not receive any further boxes from us unless a new subscription is purchased.
All orders at this time have now been cancelled and refunded per the Member's request. Please let us know if there is any other information you need from us in order to resolve this case
This company has the worse service I have ever seen. I have tried for months to cancel or contact them. They will not respond, have charged me for a year of boxes, cancelled orders, but not refunded me. I'm done.
We deeply regret anytime a member is left feeling dissatisfied, and will always attempt to rectify this in any way we can. We also certainly reply to every email we receive.
For clarity, this CAUSEBOX Member emailed in a number of times in the past few months, and we have replied to each and every email on record. We regret to hear the Member may not be receiving our replies, and we encourage the Member to add ***@causebox.com to her email address book to ensure our replies are not being blocked by any spam filter.
The Member did reach out last month requesting a refund, which we obliged to provided certain circumstances, and processed within 48 hours of the received request. All requested funds were returned back to the original form of payment back in September.
We have recently reached out to this Member via the email address associated with her account in addition to the email address the Member has contacted us from to help ensure she is receiving our replies.
We encourage this Member to reach back out to us at ***@causebox.com from a different email address should our replies still not be coming through for any reason. We certainly want to ensure this situation is resolved.
They took my money and did not deliver the product.
My account was debited two weeks ago. Since then, I have reached out with no response. I have received nothing for my money.
Refund my money. I have no wish to have any further contact with this business.
We deeply regret anytime a Member is left feeling dissatisfied with our services, and we want to rectify this in any way we can. Our Members mean the absolute world to us, and we would never want them to feel otherwise.
For clarity, this Member purchased a Quarterly Subscription with us on 9/23/19, starting with the Fall Box. As stated multiple places on our website, including during checkout, in our FAQ's, and in our Member's accounts, Fall Box orders placed after September 11th are expected to start shipping in early-mid October. While this Member's box was still set to be shipped out during the expected standard shipping time, our team has made a one-time exception to our cancellation policy and have refunded the Member for the purchased Fall Box. The refund will post to the Member's original form of payment in 2-4 days. In addition, the Member's subscription has been terminated and they will not receive any boxes from us.
We unfortunately are unable to locate any email from this Member to our support team under this listed name nor under the email address linked to the Member's account.
The desired resolution as proposed by the Member has been met. Please let us know if there is any other information you need from us in order to resolve this case.
Placed my order on September 6th and was told my box would ship mid-late September. Emailed 1 week ago on 9/23 and they emailed back and said it would ship any day.
Now (10/1) I cant get a response on facebook, email or instagram. Even tried calling and texting and NO RESPONSE!!!!
HORRIBLE CUSTOMER SERVICE
This place is a SCAM!!!! I am so mad!
Maybe this will get someone's attention over there since no other form of communication is doing the trick!!!!!
We are truly so sorry to hear of any disappointment.
As our Members satisfaction means the world to us, we put a lot of time and effort into our Support team. While typically Members can expect a reply within 24 hours of contacting us, we have experienced longer reply times in the past few weeks with the excitement of the CAUSEBOX Market opening.
While we did reply to all emails sent by this Member, it did indeed take us longer than our standard reply time, and we truly apologize for any delays and any alarm this may have caused.
Since writing in, this Member's Fall Box has been shipped and has been delivered successfully. We truly hope the Fall Box is being enjoyed we are so excited about the wonderful products included and all of the amazing causes the Fall Box supported!
My account was charged for a yearly subscription without my authorization. I was merely contacting the company to learn more about the subscription.
My account was charged for a yearly subscription without my authorization. I reached out through email to cancel my upcoming quarterly box and wanted to find out info about annual subscription. Without my consent the company charged my PayPal account $216.79 because that information was stored in their database.
I would like a refund for the unauthorized charge and the removal of my banking info from their database as I am not ok with the company randomly charging my account at their whim.
We deeply regret anytime a member is left feeling dissatisfied, and will always attempt to rectify this in any way we can.
For clarity, this CAUSEBOX Member sent in a request to our Support team to "upgrade" her Quarterly CAUSEBOX Subscription to an Annual CAUSEBOX Subscription on August 30th. We replied back to the member on August 31st with instructions on how to self proceed with the upgrade, and noted if we did not hear back, or if the member did not upgrade herself, we would proceed on her behalf. On September 3rd, the upgrade and charge for the Annual Subscription was processed to the payment information on file per the members original request.
After the upgrade was processed, the Member reached out to our Support team asking us to please revert the charge, at the same time this complaint was made. Within 24 hours, on September 4th, we replied back to the Member confirming we had removed the Annual Subscription and refunded her in full for the charge due to any misunderstanding. The refund posts to the member's PayPal account in 2-4 days, and all returned funds should have now been received. In addition, the member's account has been closed. The desired resolution, as proposed by the member, has been met! Please let us know if there is any other information you need from us in order to resolve this case.
(The consumer indicated he/she ACCEPTED the response from the business.)
their marketplace wasn't allowingto delete items I kept trying for 2days,the last time I updated it charged me $418 &wont reply to me or refund money
Marketplace place opened for this season& I was shopping it all the sudden when I was ready to make my final selections in my cart it wouldn't let me remove anything I spent two days doing this and the next time after I kept updating they changed me an odd amount of $418.17 on things I don't even know what they are, I never even made it to the actual checkout page because of this problem on-top of that all the items stated their price was $4.50 but my cart total was $819 then after yet again trying to update my cart it instead charged me $418.17 on items they didn't even provide me a receipt for. They have refused to reply to my numerous emails and social media direct messages/and comments on their social media accounts. They illegally charged me on items I wasn't even allowed to pick what I wanted for all I know they just sold me their leftover garbage that no one wants. I cannot get them to even return my email let alone refund me my money I consider this stealing my money it was not authorized nor do I even know what it was spent on. This company has had issues all year but I let the Small ones go but stealing my money over $400 from my account and refusing to even email me or refund my money without any email I don't care I just want my money back! And after reading a lot of people's complaints they are having this issue as well and causebox only replies to people who are happy and everything went good for them they do not address any of the actual problems. I want them to refund my money today, pay the $38 overdraft fee and compensate me for the anxiety, stress and sleepless nights over this nightmare! PLEASE HELP ME GET MY MONEY BACK FROM THIS COMPANY!!
I want the total amount of $418.17 refunded to me along with the products I was going to decide to buy paid for by them or issue a site credit in the amount of money they took from me illegally and unauthorized to take.
We deeply regret anytime a member is left feeling dissatisfied, and will always attempt to rectify this in any way we can.
For clarity, this CAUSEBOX Member visited our Member-exclusive Market, selected and added items to her Market cart, and filled out and completed her purchase via our checkout flow on the website. In order to make the purchase, the Member must confirm billing information, confirm a shipping address, and click the "Finish and Pay" button for the charge and purchase to process, as this Member selected.
As noted on our Market checkout page, above the "Finish and Pay" button:
"By clicking Finish & Pay you are authorizing CAUSEBOX to charge your card for the total amount. Sales Tax is estimated based on your shipping location and might vary slightly upon purchase. ALL SALES ARE FINAL. No refunds or exchanges"
Although CAUSEBOX purchases are non-refundable, once we received communication from the member expressing they accidentally purchased, we did reply back to several emails that were sent in by the member, and expressed to the member we were happy to make an exception as the member's Market order had not yet entered the fulfillment process. On September 3rd, within 48 hours of the purchase being made, we cancelled the Market order and processed a full refund for the Market charge. The refund posts to the member's card within 2-5 business days, and all returned funds should have now been received. The desired resolution, as proposed by the member, has been met! Please let us know if there is any other information you need from us in order to resolve this case
I canceled my subscription for CAUSEBOX and they charge me for an annual subscription anyway. ($217).
I canceled my subscription and the charge me for an annual subscription of $217. If you go to my account on their website it clearly says "canceled" but they charged me anyway. I sent them two emails telling them not to charge my card that the subscription was canceled but they did it anyway.
I want them to credit my account for the annual subscription that they charged me for.
We deeply regret anytime a member is left feeling dissatisfied with our services, and we want to rectify this in any way we can. Our members mean the absolute world to us, and we would never want them to feel otherwise. For clarity, the member purchased an Annual subscription with us during our Fall Season of 2018. While members can cancel at any time to prevent a renewal charge, this much be done prior to the renewal date (any time before the 12- month billing cycle renews) or else the renewal charge will be processed.
When members subscribe to an Annual Membership, they receive four CAUSEBOXES. They are charged $199.80 USD (plus taxes and shipping, if applicable*) at the time of purchase for the first year of seasonal CAUSEBOXES. After that, the Annual Subscription will automatically renew each year at the start of the fifth quarter, and the account will be charged $199.80 USD (plus taxes and shipping, if applicable*), unless the Member cancels or pauses their account before.
As this member's fifth quarter was this Fall Season, her renewal date was September 1st. The member did not cancel prior to this date, so the payment method on file was charged. The initial charge attempt was declined by the member's payment method on file, but our system will automatically re-attempt the charge for a period of days as the invoice at this point would now be considered 'past due.'
After the member's renewal date, the member went into her account and canceled her subscription. When cancelling a subscription, it prevents it from renewing on its next renewal date (which would now be September 1st, 2020) and does not retroactively apply to the previous year and trigger a refund, as stated in our FAQ's and terms of service.
The renewal charge for the current year, initially declined by the card on file, was eventually successful and was processed due to the automatic re-attempts.
Although, per our cancellation policy, we require members to cancel prior to their renewal date, once we received communication from the member they were hoping to cancel for the year, we were happy to make an exception as the member's fall box had not yet entered the fulfillment process. On September 6th, we terminated the member's Annual Subscription and processed a full refund for the recent charge to the original form of payment. The refund posts to the member's credit card account within 2-5 business days. The desired resolution, as proposed by the member, has been met! Please let us know if there is any other information you need from us in order to resolve this case.
This business will continue your subscription after you cancel. They use PayPal to withdraw funds from any card or account you've used.
I had signed up for a quarterly subscription with Causebox last year and it was billed as yearly in a one chunk sum. This wasn't what I had agreed to but I let it go because I couldn't get ahold of them to change it and I was excited about these boxes. I received my boxes and was satisfied with my packages but felt it was no longer something I needed and I'm trying to be more environmentally conscious. I had cancelled my subscription right after I signed up (but you still get your boxes). I recently checked to make sure it was still canceled. On September 3, 2019 I had a withdrawal from my checking account for $211.79. This account is new and wasn't how I had originally purchased my subscription. PayPal used this account to bill me for a Causebox subscription without my permission. I've contacted PayPal and they said I had an agreement with Causebox, which isn't correct. I had cancelled the subscription before my renewal date. How can I be billed for something I cancelled on an account that I didn't authorize? I'm highly frustrated that nobody will answer my emails or Facebook messages from Causebox.
I would like a refund made back to my checking account.
We deeply regret anytime a member is left feeling dissatisfied with our services, and we want to rectify this in any way we can. Our members mean the absolute world to us, and we would never want them to feel otherwise. For clarity, the member self-selected and purchased an Annual subscription with us during our Fall Season of 2018, at which point she provided her PayPal information. While members can cancel at any time to prevent a renewal charge, this must be done prior to the renewal date (any time before the 12- month billing cycle renews) or else the renewal charge will be processed.
CAUSEBOX is a subscription based service. As noted during checkout, several places in our FAQ's, and in our terms of service, when signing up with a subscription with CAUSEBOX, the subscription will automatically renew on its renewal date, until cancelled. During check out, as explained, when a member signs up they acknowledge and agree that the subscription will renew and that CAUSEBOX is authorized at the time of renewal to charge the payment method associated with the account. A Member can cancel the subscription at any time prior to renewal, however, this member did not cancel the subscription from her account prior to the renewal date, nor did she contact our Support team prior to request this to be done.
When members subscribe to an Annual Membership, they receive four CAUSEBOXES. They are charged $199.80 USD (plus taxes and shipping, if applicable*) at the time of purchase for the first year of seasonal CAUSEBOXES. After that, the Annual Subscription will automatically renew each year at the start of the fifth quarter, and the account will be charged $199.80 USD (plus taxes and shipping, if applicable*), unless the Member cancels or pauses their account before.
As this member's fifth quarter was this Fall Season, her renewal date was September 1st. The member did not cancel prior to this date, so the payment method on file was charged.
After the member's renewal date, the member went into her account and canceled her subscription. When cancelling a subscription, it prevents it from renewing on its next renewal date (which would now be September 1st, 2020) and does not retroactively apply to the previous year and trigger a refund, as stated in our FAQ's and terms of service.
Although, per our cancellation policy, we require members to cancel prior to their renewal date, once we received communication from the member they were hoping to cancel for the year, we were happy to make an exception as the member's fall box had not yet entered the fulfillment process. On September 5th, we terminated the member's Annual Subscription and processed a full refund for the recent charge. The refund posts to the member's PayPal account in 2-4 days, and all returned funds should have now been received. The desired resolution, as proposed by the member, has been met! Please let us know if there is any other information you need from us in order to resolve this case.
(The consumer indicated he/she ACCEPTED the response from the business.)
Thank you for the response however you need to address the "glitch" in your system. I'm on a Facebook group where hundreds of other women have had this exact same thing happen to their account.
I will be letting any and all of them know to print their proof when they unsubscribe. I have other subscription boxes and have yet to run into an issue such as this.
I did not authorize the purchase of a yearly subscription to Causebox and I want a full refund.
On Wed aug 28, 2019 I was on causebox.com and was looking into the price of a subscription. I entered a promo code to see what the price would be and when I pressed a button it had authorized the annual subscription. I did not want to do this. I was thinking of trying a one time box but that option was not presented when I entered to promo code. I did not and do not want to a yearly subscription to causebox and I believe there is a flaw isn't heir website to catch people into lying for something they do not want. I want a full refund!
A full refund of $220.61 US dollars to my credit card.
We deeply regret anytime a member is left feeling dissatisfied, and will always attempt to rectify this in any way we can.
For clarity, this CAUSEBOX Member visited our site on August 28th, self-selected to purchase an Annual Subscription, and filled out and completed the purchase via our checkout flow on the website. In order to make the purchase, during the checkout flow, the member is required to create an account (email + password), enter shipping information, and is required to enter billing information. On the final page of checkout, the member must click "Finish and Pay" for the charge and purchase to process, as this Member selected.
As noted on our checkout page, above the "Finish and Pay" button, it is noted:
"By clicking "Finish & Pay" you acknowledge and agree that your subscription will renew automatically (on a quarterly or annual basis) depending on your level of membership) and that CAUSEBOX is authorized at the time of renewal to charge the payment method associated with your account. Subscriptions will be auto-renewed at their full regular price, plus any applicable shipping charges and taxes. You can cancel your subscription any time online or by e-mailing CAUSEBOX support at ***@causebox.com to prevent the next renewal. All prices listed are in U.S. Dollars (USD).
By clicking "Finish and Pay" you are agreeing to the CAUSEBOX Terms of Use."
We make it as clear as possible for Members purchasing that their card will be charged, and a subscription will be purchased, once the final "Finish and Pay" button is selected.
Although CAUSEBOX purchases are non-refundable, once we received communication from the member expressing they accidentally purchased, we were happy to make an exception as the member's fall box had not yet entered the fulfillment process. On August 29th, within 24 hours of the purchase being made, we terminated the member's Annual Subscription and processed a full refund for the recent charge. The refund posts to the member's card within 2-5 business days, and all returned funds should have now been received. The desired resolution, as proposed by the member, has been met! Please let us know if there is any other information you need from us in order to resolve this case.