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Address: 12820 Panama St, Los Angeles, California, United States, 90066-6532
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Very pleased with box contents and service. I used email and received a response. Thank you for what you do.
Hi Barbara,
Thank you so much for taking the time to visit the Revdex.com to leave such a lovely note! We are thrilled to hear you were happy with our support team and could not be more grateful to have you in our CAUSEBOX Community :)
They take your money and send out no product. You can't get customer service, and you can't cancel your subscription. Gives every appearance of scamming.
Hi Jane,
Thank you for your review. We are so sorry to hear of any possible confusion or disappointment. We certainly reply to all of our Member's inquiries and see our team member, Mary, replied back to your inquiry within 24 hours of writing in. We do sincerely apologize if, for any reason, the email reply was not received. It would have been sent from ***@causebox.com
It is also the case we most certainly always fulfill orders and ensure successful delivery of our seasonal boxes to all Members. Per our typical quarterly shipping timelines, we always aim to begin shipping our seasonal CAUSEBOX in the first week or two of the start of the season (December for Winter), with boxes continuously shipping over the following 3-4 weeks and on a rolling basis thereafter to members who join mid-season. It was simply the case, however, that we experienced a slight delay with one of our vendors in our Winter Box, and had to adjust the start of box shipments by a few days. Please know these changes are not something we would ever want our Members to feel, but we understand Members can be affected, which is why we do our best to share our most reliable shipping estimates in each Member's account page as we receive more information. We did have to make a decision to delay the beginning of our shipping season by a few days in order to stay true to our value of sustainability and reducing waste, while supporting our partners. While this information was readily available on the website and a notice was placed in each Member's account page, we do believe we could have still improved our communication regarding this change, and will be working internally on making changes to enhance the Member experience going forward. We are so sorry to hear this may have caused any alarm!
Lastly, to note, you can cancel your subscription at any time to prevent renewal, which can be done in your account page when logged into the website, or by sending our support team a cancellation request to cancel on your behalf.
At this time I see your Winter Box was successfully delivered, and I do truly hope you are enjoying the products and love reading about all of the causes this season's box supported. Additionally, per your request, your subscription was cancelled entirely. We do hope you may give us another chance once day!
I love Causebox! Their mission to provide high-quality, ethical products at affordable prices is admirable. I have been so happy with all of the products I have received in the boxes. I have also sent a few boxes as gifts to friends and family. The only reason that I give the company 4 stars instead of 5 is that they are very slow with shipping and a couple of the boxes I ordered (and an order from Marketplace) have taken a very long time to arrive. In a world of free 2-day shipping, people are used to, and expect, quick and timely delivery. This is the only thing that the company needs to improve. Otherwise, great products, great customer care, great mission!
Hi Martha,
To hear your kind words and appreciation means more to us than you can know. We always love hearing about our Members gifting boxes to share the cause!
We would also like to thank you so much for taking the time to leave a positive review. Again, we understand It is not always the case that one thinks of coming to the Revdex.com to leave a positive note, and we truly cannot thank you enough for providing a note on your experience!
We hear you in regards to our shipping timelines, and appreciate the constructive feedback! We always aim to begin shipping our seasonal CAUSEBOX in the first week or two of the start of the season, with boxes continuously shipping over the following 3-4 weeks and on a rolling basis thereafter to members who join mid-season. We know we were a bit delayed in Winter, and we want you to know that we are committed to improving the shipping timelines as we grow. We truly take all feedback to heart, and our goal is to never stop improving in everything we do and commit ourselves to do better each day. We believe that meaningful consumption can create a better world and we would never be able to continue our goal of ensuring ethically made products be accessible to everyone without the support of those in the CAUSEBOX Community, such as yourself! We understand the power of Community, especially when we all get behind a cause, and feel the possibilities are endless!
We are truly honored to have you as part of the CAUSEBOX Community!
I have purchased the Causebox as a gift for a friend, Being told it would be shipped by Xmas by advertisements. There was no communication on delays.
A friend of mine had mentioned that she wanted this box for a Christmas present. I purchased this on Black Friday with advertisements showing that it would be shipped before Christmas. Proactively the other day when I was curious about when it was going to be shipped, I logged into my account and found that there has been delays on all of their shipments until January. There has been absolutely no contact from the company via any emails or phone calls explaining this scenario, and it is now almost Christmas and I have no gift. I will now have to go out and purchase a separate gift, leaving me with this one.
I have noticed online that there are very many upset individuals who are in the same predicament, that they had purchased this box as a gift, and now are sent out to find other gifts for people that they had already purchased for. The fact that the company had marketed that these would be shipped out before Christmas and then continue to not contact any of the purchasers regarding the timeline on the orders, is ridiculous. Such terrible service.
I have emailed the company and have not heard back, and have also noticed that they are turning off commenting on their social media (Instagram), because of all of the unhappy purchasers that are making comments. They're also choosing to reply to comments from people (on Facebook) who are not complaining about shipping times and are actively avoiding addressing the issues publicly.
Seeing as I have already talked to my friend about purchasing her this box, I would expect it to be shipped out as she was excited for these products. These will no longer be able to be a Christmas present to her, so I would expect that the company to also refund me the amount for the box. The lack of communication and empathy from this company has been beyond anything I've experienced, and that they have cost me double the costs in my holiday shopping. I would expect some rectification as opposed to just a refund. I would also like an accurate shipping approximate for this package as it is been about a month with no information.
We deeply regret anytime a member is left feeling dissatisfied with our services, and we want to rectify this in any way we can. Our members mean the absolute world to us, and we would never want them to feel otherwise. We are also truly sorry to hear of any added stress that may have been incurred as a result over the holiday season.
We are a company as committed to transparency as we are to sustainability, artisan empowerment, and business ethics. We do sincerely apologize for any confusion, but for clarity, per our typical quarterly shipping timelines, we always aim to begin shipping our seasonal CAUSEBOX in the first week or two of the start of the season (December for Winter), with boxes continuously shipping over the following 3-4 weeks and on a rolling basis thereafter to members who join mid-season. This Winter Season, from the start of the season, we were not able to promise holiday delivery. Due to this, we had a link in the sign up flow asking the individual signing up to click the link if they intended to gift this season's CAUSEBOX. The link then routed the individual to our gifting FAQ for the season *** which explained we were unable to promise holiday delivery this season, and if hoping to gift the Winter Box, to provide the printable gift note to the recipient. This link was provided prior to the payment page to ensure, if this was not adequate for the individual signing up, he/she did not need to complete the purchase.
It was the case we then experienced a slight delay with one of our vendors in our Winter Box, and had to adjust the start of box shipments by a few days. Please know these changes are not something we would ever want our Members to feel, but we understand Members can be affected, which is why we do our best to share our most reliable shipping estimates in each Member's account page as we receive more information. We did have to make a decision to delay the beginning of our shipping season by a few days in order to stay true to our value of sustainability and reducing waste, while supporting our partners. We believe we could have improved our communication regarding this change, and will be working internally on making changes to enhance your Member experience going forward.
We're happy to report, however, that Winter Boxes began shipping in mid-December and will continue shipping through early to mid-January. We make sure to constantly provide our Members with the most up-to-date shipping times in the SUBSCRIPTIONS AND ORDERS page of each account, as well as in our FAQ's.
Lastly, we do apologize as we are unable to locate any email communication under the first and last name provided for this Member, or under the email address inked to this Member's CAUSEBOX account. We welcome this Member to please email us at *** at any time, as we will always reply.
While the Member's box is scheduled to be shipping any day now, should she prefer to cancel for a refund, we can certainly oblige provided she was hoping to gift the box this season and was unable to. Again, we truly apologize for any disappointment this caused as it is truly the lsat thing we would ever want. Should this Member prefer to cancel the Winter Box for a refund, we kindly ask she emails us at *** confirming the request and we will make sure to immediately take care of this.
Please let us know if there is any other information you need from us in order to resolve this case.
(The consumer indicated he/she DID NOT accept the response from the business.)
I am disappointed that the only options presented by the company as a refund for a box that has still by mid January not arrived. I have promised this is a gift to one of my friends, after purchasing it back in November, and expect to arrive ASAP.
There was mention of a link regarding frequently asked questions on shipping timelines, however the advertisement in which I ordered the box there was marketing towards giving the gift for the holidays. I never saw a page with any kind of frequently asked questions about shipping timelines, that's it felt as though they were hiding this information from consumers. This should have been advertised on the page where you were placing the order, not been a redirect, as this is extremely misleading during the online holiday shopping season. Over a month after I purchased this box, I did see the piece of paper you could give to your friends as a gift, however this was not there when purchasing the box on Black Friday. At least not anywhere that was visible to the consumer giving this gift.
I am also dissatisfied in the fact that there has been no direct communication with Causebox purchasers, as I have noticed through other comments on social media, as well as personal experience, there has been no emails, no information, no warning, or updates, on any of the information with the shipping times for this product. In order to get any kind of information you need to log into your account and scroll down. with no notification in anyway shape or form, why would I think to check this. This is absolutely ridiculous seeing as they've had a delay. The first thing they should be doing is letting the customers know that there's going to be a delay in shipping times for other product, not assuming that they're going to be checking on it continuously.
Personally this sounds like a business that can't handle the number of orders that they have coming in. It's frustrating that they are turning it to their frequently asked questions, after marketing this for Black Friday as a Christmas gift. On the FAQ page that I read, they were going to be shipping in mid December. We are now mid January and there is still no sign of shipment. There are many other Causebox customers who I can see are frustrated on social media as well, so I can tell this is not just a single case. Even members who have subscribed in the past are shocked at how long it is taking for this box to come out, with a lack in communication from the team. there was mention of a product that was delayed, causing the delay on the shipments for these boxes on our profile pages, however I do not understand why this was not relayed via email to all consumers as well as, why couldn't have the box been shipped out without said product, and have that sent afterwards?? Any kind of communication when these issues arise is appreciated by a consumer, and in this case there has been none.
Once again I am extremely dissatisfied with the service I received through through Causebox, and I'm even more disappointed in the response I have received here.
We are so sorry to hear of any continued disappointment. Again, this is the last thing we would ever want as one of our favorite ways to spread the word is through gift-giving and it honestly saddens us that this experience turned into anything less than satisfactory. We truly believe that meaningful consumption can create a better world and understand the power of Community, so we again cannot thank this Member enough for thinking of us when it came to deciding on the perfect gift this season, and are just so sad it didn't work out! This Member's Winter Box was successfully delivered to the address on file, and we do truly hope she may have still been able to provide the Winter Box as a delayed gift, or have enjoyed the products herself, and certainly hope the recipient loved learning about all of the causes this season's box supported. However, provided this unique situation that the Member was unable to provide the gift and missed our notice and note about gift giving this season, our team would like to make a one-time courtesy exception and provide this gifted CAUSEBOX on us! We have refunded the Member for the purchased Winter Box. The refund will post to the Member's original form of payment in 2-4 days.
We would also like to make sure to address some of the other noted concerns. In regards to the link which navigated Members to our gifting FAQ (which included a printable gift note) in the sign-up/purchase flow, we can confirm this link was originally included on this page long before the Member's purchase on November 29th, and was certainly included during all purchases made on November 29th. The link is located in the 'shipping' section on the 2nd page of the sign up flow suggesting to the customer that should this purchase be a gift, to please click the hyperlink to Learn More. We unfortunately would be unable to include the entire printable gift note in the sign up flow itself as it would be far too large and would not print correctly. The far majority of Members purchase the subscription for themselves, but we certainly want to make sure we have information accessible to all those that may be gifting CAUSEBOX. That said, we again are truly sorry to hear the link may have been missed, and will be providing this feedback to our engineers and design team.
In regards to our Facebook Advertisement suggesting the gift of a CAUSEBOX Membership, we made sure to try our best to be as clear as possible that the first box in the subscription (the Winter Box) would not arrive by the holiday, but suggested giving the gift of CAUSEBOX and included and referenced the printable Gift Note in the advertisement. The advertisement read as "Gift CAUSEBOX (or get it for yourself) for only $49.95! Need a perfect and thoughtful last minute gift for that person who's impossible to shop for? Give the gift of CAUSEBOX- sign your lucky recipient up now to get their first box (worth $290+) for less than $50. Print out the attached CAUSEBOX card to give to them over the holidays and let their excitement build in anticipation of getting their first CAUSEBOX!" Listed below this was the printable 'To' and 'From' gift note to ensure the gifter could provide the giftee with a note about what was to come. This advertisement can be seen at the following link: ***. This advertisement was posted after the Member's initial purchase. We confirmed with our Marketing team that we did not release any other advertisements directed towards gifting the Winter Box for the holiday. However, if any of our advertisements caused any confusion, we would sincerely appreciate if the Member would reply back to us via email at *** with the advertisement which may have caused any confusion as we would certainly like to make sure to pass along the feedback as we are fully committed to transparency.
In regards to the notification of the delay which pushed the start of our Winter Season shipping back a few days, this information and notice was readily available to our Members in their account page when first logging into the account. At the front and center of the initial log-in page each Member will see the current season's shipping timeline. This timeline is updated as often as it can be to reflect the most current timeline and to share our most reliable shipping estimates. Additionally, we made sure to share and announce this delay on our social media channels, including both Facebook and Instagram. We also made sure to update the shipping timeline in our FAQ page. Even so, however, we again agree and believe we could have improved our communication further regarding this change, and will be working internally on making changes to enhance our Member's experience going forward.
At this time, we are happy to report that all original seasonal Winter Boxes have completed shipping, including this Member's Winter Box, which was confirmed as delivered to the address on file via tracking information. Additionally the Member has been refunded in full as we would like this gifted Winter Box to be a gift from CAUSEBOX this giving season. Please let us know if there is any other information you need from us in order to resolve this case.
Causebox stated shipping would happen mid-December but it's passed that and they have not even addressed anything regarding shipping.
I placed an order for causebox back in October and they took my money out of my account right away. Then it came time for winter box's to be shipped, and they stated they would be shipped mid-December. It's now close to the end of December and my order still has not been shipped and Causebox has not addressed any details regarding why there is a delay with shipping. I was using the causebox as a present so I'm very disappointed with this company and would just like to know where my order is. I know I'm Not the only one experiencing this frustration, on twitter I see there are a lot of people in the same boat as me wondering why our orders we've paid for have not shipped yet.
I would like causebox to ship out my order or at least give an explanation on why is customers have been lied to and not updated on what is going on.
We deeply regret anytime a member is left feeling dissatisfied with our services, and we want to rectify this in any way we can. Our members mean the absolute world to us, and we would never want them to feel otherwise. We are also truly sorry to hear of any added stress that may have been incurred as a result over the holiday season.
We are a company as committed to transparency as we are to sustainability, artisan empowerment, and business ethics. We do sincerely apologize for any confusion, but for clarity, per our typical quarterly shipping timelines, we always aim to begin shipping our seasonal CAUSEBOX in the first week or two of the start of the season (December for Winter), with boxes continuously shipping over the following 3-4 weeks and on a rolling basis thereafter to members who join mid-season. This Winter Season, from the start of the season, we were not able to promise holiday delivery. Due to this, we had a link in the sign up flow asking the individual signing up to click the link if they intended to gift this season's CAUSEBOX. The link then routed the individual to our gifting FAQ for the season (***) which explained we were unable to promise holiday delivery this season, and if hoping to gift the Winter Box, to provide the printable gift note to the recipient. This link was provided prior to the payment page to ensure, if this was not adequate for the individual signing up, he/she did not need to complete the purchase.
It was the case we then experienced a slight delay with one of our vendors in our Winter Box, and had to adjust the start of box shipments by a few days. Please know these changes are not something we would ever want our Members to feel, but we understand Members can be affected, which is why we do our best to share our most reliable shipping estimates in each Member's account page as we receive more information. We did have to make a decision to delay the beginning of our shipping season by a few days in order to stay true to our value of sustainability and reducing waste, while supporting our partners. We believe we could have improved our communication regarding this change, and will be working internally on making changes to enhance your Member experience going forward.
We're happy to report, however, that Winter Boxes indeed began shipping in mid-December and will continue shipping through early to mid-January. We make sure to constantly provide our Members with the most up-to-date shipping times in the SUBSCRIPTIONS AND ORDERS page of each account, as well as in our FAQ's.
We are happy to report this Member's Winter Box will be shipping out within the next two weeks. Please let us know if there is any other information you need from us in order to resolve this case.
(The consumer indicated he/she ACCEPTED the response from the business.)
I accept this response because they gave me information as to why the shipping took so long. They explained themselves and thats all I really wanted :) My order also shipped today! so thank you very much for all your help!
I subscribed to CauseBox & have not received merchandise nor will they respond to emails or issue refund
I subscribed to CauseBox in late November 2019 for the Winter Box which still has not shipped. I then accidentally subscribed to the Winter Intro box 2x on 12/16/19 before cancelling. Each time I was charged $54.95. I have emailed the company numerous times and not received a single response. I have been charged $54.95 three times and not received a single bit of merchandise. I would like a refund of my entire $164.85 and my account cancelled. This business is defrauding people in the name of doing good in the world.
I would like my money refunded in the amount of $164.85 and my account closed.
We deeply regret anytime a member is left feeling dissatisfied with our services, and we want to rectify this in any way we can.
For clarity, we replied to this Member within 24 hours of receiving the inquiry, and we apologize if, for any reason, she did not receive our reply.
We are sorry to hear there may have been any confusion, leading to the creation of 2 subscriptions. Although CAUSEBOX purchases are non-refundable, due to the confusion, once we received communication from the member expressing the want to have both accidental subscriptions cancelled for a refund, we were happy to make an exception as the Member's Winter Welcome Boxes, which were ordered, had not yet entered the fulfillment process. On January 3rd we terminated both purchased Quarterly Subscriptions and processed a full refund for each, as specified in our reply back. The refund posts to the member's card within 2-5 business days, depending on the member's financial institution.
In regards to the Member's initial order of the Winter Box, we do sincerely apologize for any confusion, but for clarity, per our typical quarterly shipping timelines, we always aim to begin shipping our seasonal CAUSEBOX in the first week or two of the start of the season (December for Winter), with boxes continuously shipping over the following 3-4 weeks and on a rolling basis thereafter to members who join mid-season.
It was the case we then experienced a slight delay with one of our vendors in our Winter Box, and had to adjust the start of box shipments by a few days. Please know these changes are not something we would ever want our Members to feel, but we understand Members can be affected, which is why we do our best to share our most reliable shipping estimates in each Member's account page as we receive more information. We did have to make a decision to delay the beginning of our shipping season by a few days in order to stay true to our value of sustainability and reducing waste, while supporting our partners. We believe we could have improved our communication regarding this change, and will be working internally on making changes to enhance your Member experience going forward.
We're happy to report, however, that Winter Boxes began shipping in mid-December and Winter Box shipments are now wrapping up. We make sure to constantly provide our Members with the most up-to-date shipping times in the SUBSCRIPTIONS AND ORDERS page of each account, as well as in our FAQ's.
This Member's Winter Box shipped out a week ago, and tracking information for the delivery was mailed to the Member. According to Fed-Ex, it will be delivered any day now.
The desired resolution, as proposed by the member, has been met. Please let us know if there is any other information you need from us in order to resolve this case.
Although there are some slight shipping delays this winter, I have found Causebox to respond to my emails timely, to fix any and all problems, and the one time they could not fix it, they promptly refunded me. I think they are beyond fair, and the value of the box is by far the best I have come across, and I am a subscription box addict. I am willing to deal with some slight shipping delays when the items I get are amazing, unique, and high quality, and Causebox continues to respond timely to my emails.
Hi Chantel,
Thank you so much for taking the time to leave a positive review. It is not always the case that one thinks of coming to the Revdex.com to leave a positive note, and we truly cannot thank you enough for providing a note on your experience! We are so happy to hear you have been enjoying your time at CAUSEBOX. I am happy to report I see your Winter Box has already completed the fulfillment stage, so you should be receiving it any day now -- we hope you enjoy it as much as we loved curating it! The stories this season are amazing, and we are so incredibly proud of the Communities and causes the Winter Box supported (be sure to read this season's Good News)!
We are truly honored to have you as part of the CAUSEBOX Community!
Placed my order on 11/2/19 with assurance the boxes would ship in the beginning of December. I emailed twice and received auto-responses saying they're too busy to respond right now. Finally went in search of information and found their Facebook page. On Facebook they claim a supply line issue and they will have the boxes all shipped by mid-Jaunary. That doesn't nothing to get a Christmas present under the tree. As they've not responded to emails I am filing a complaint with VISA to get a refund for an annual subscription that never shipped.
Hi Michelle,
Thank you so much for your review. We are truly so sorry to hear of any possible disappointment.
It looks as though you were able to get a hold of our team member within 36 hours of writing in, and I do apologize if the delay in reply caused any alarm.
We are a company as committed to transparency as we are to sustainability, artisan empowerment, and business ethics. We do sincerely apologize for any confusion, but for clarity, per our typical quarterly shipping timelines, we always aim to begin shipping our seasonal CAUSEBOX in the first week or two of the start of the season (December for Winter), with boxes continuously shipping over the following 3-4 weeks and on a rolling basis thereafter to members who join mid-season. This Winter Season, from the start of the season, we were not able to promise holiday delivery. Due to this, we had a link in the sign up flow asking the individual signing up to click the link if they intended to gift this season's CAUSEBOX.
It was the case we then experienced a slight delay with one of our vendors in our Winter Box, and had to adjust the start of box shipments by a few days. Please know these changes are not something we would ever want our Members to feel, but we understand Members can be affected, which is why we do our best to share our most reliable shipping estimates in each Member's account page as we receive more information. We did have to make a decision to delay the beginning of our shipping season by a few days in order to stay true to our value of sustainability and reducing waste, while supporting our partners. We believe we could have improved our communication regarding this change, and will be working internally on making changes to enhance your Member experience going forward.
We're happy to see, however, that your Winter Box shipped out on 12/19 and has been successfully delivered. We truly hope you are enjoying all of the products included in your Winter Box and loved reading about all of the amazing causes this season's box supported!
To clarify, there was NOT a link asking about gifts when I signed up. That said, the box shipped on 12/19 and was received three weeks later. You did cancel my subscription as requested so my issue has been cleared up. Based on my experience, and the experiences of many, many others shown on their Facebook page, I still would not recommend the service to people.
Annual member, paid premium price. CAUSEBOX customers cannot protect from theft, my box was stolen, and now I cannot get in contact with CAUSEBOX.
I did not receive my order, and the company (CAUSEBOX) cannot be reached. Emails receive automated responses or no response. Phone listed receives no answer, there is no voicemail or any recording attaching the number to CAUSEBOX. Address listed is vacant, no forwarding information. Based on this research, it seems highly likely CAUSEBOX is a subscription SCAM.
This seems especially abhorrent behavior from a company claiming to be driven by highly ethical standards.
I have video and photo evidence to back up my claims.
I expect to receive the orders I have paid for. If I am given reason to believe CAUSEBOX is in fact an ethical company and choose to continue my membership, I would also appreciate assurances from the company that action will be taken to help ensure myself and fellow customers can sign for packages and protect from theft.
Hello. Thank you for getting back to me, I appreciate the prompt reply. I have verified that this business is still in operation at a new location. Although there are some unfortunate miscommunications causing confusion, it seems they are doing their best to resolve customers' issues. My complaint has been resolved. Hopefully the bugs in the system will be worked out soon. I encourage other customers who may be frustrated to hang in there if possible.
I made a couple purchases. It was advertised that these would be delivered by xmas. The purchase on 11/15 still has not shipped but I was charged.
Causebox advertised that the add-on Market place orders would be shipped in time for Christmas. I made a purchase on 11/15, 11/16, and 11/23 and was immediately charged for all three. The purchase made on 11/23 arrived on 12/13, the purchase on 11/16 is scheduled to arrive on 12/19. My first order number *XXXXXXXXXXXX which is also the largest of the 3 and cost $212.55 has not shipped yet. They do not have a refund policy. I had originally ordered a couple of these items for a gift exchanged on 12/14 which I had to purchase other items. I will have to spend additional money to replace these gift items as they will not arrive in time for the holidays as I leave very early on the 21st. I have attempted to contact them several times with only a form reply and no actual response. I am beyond frustrated that a package which I paid for on 11/15 and which was advertised to arrive in time for the holidays has not even shipped yet and no one is responding to my emails.
I want a refund for the products that were not shipped in time for the holidays as promised as I will have to purchase other items to replace them. I would also like to actually receive a response from the company directly rather than the canned reply I have gotten in the last week.
We deeply regret anytime a member is left feeling dissatisfied with our services, and we want to rectify this in any way we can. Our members mean the absolute world to us, and we would never want them to feel otherwise.
For clarity, Market Orders did begin to ship in the end of November and continued shipping through mid-December. We're happy to reaffirm that Market Orders were shipped for delivery by December 24. However, we recognize that it would have proven helpful to have provided more clarity on timelines for those hoping to receive products further in advance of important gifting days. We will be making changes internally to improve our communication going forward.
The Add-On Market is a new addition to CAUSEBOX, one that we have been so excited to introduce and one that will be improving with time. The Add-On Market enables us to introduce the Community to many types of sustainable/impactful products and brands we could not have ever collaborated with before and thereby expands our collective impact and promotion of conscious consumerism across our Community and these brands - something that is core to our mission. We are excited around continuing to build upon value and experience of the Membership, and of course will be learning along the way to ensure this as seamless and as rewarding of an experience as possible. We will be continually working to reduce shipping times as well.
Within 48 hours of the Member writing in with concerns in regards to the delivery of her orders, we did reply providing further clarity. At this time, all of the Member's orders should have been shipped and delivered prior to the holiday. If, for any reason, this Member did not receive any of her orders we ask that she please contact us at*** so we can make sure to investigate and rectify this.
Please let us know if there is any other information you need from us in order to resolve this case.
Causebox has advertised their winter box as the perfect holiday gift and has done nothing to ship the boxes out in time for the holidays. Their customer service is non-existent and they have not updated their customers in weeks. it is beyond appalling for a company to treat paying customers this way. Causebox is definitely a scam.
Hi Melissa,
We are so sorry to hear of any disappointment.
Per our typical quarterly shipping timelines we always aim to begin shipping out our seasonal CAUSEBOX in the first week or two of the start of the season (December for Winter), with boxes continuously shipping over the following 3-4 weeks and on a rolling basis thereafter to members who join mid-season. This Winter Season, from the start of the season, we were not able to promise holiday delivery.
One of our Winter box product partners unfortunately experienced an unexpected production issue, which we were able to proactively address, but which has caused a slight delay to our planned shipping start date. We're happy to report, however, that Winter Boxes began shipping in mid-December and will continue shipping through early January. We make sure to constantly provide our Members with the most up-to-date shipping times in the SUBSCRIPTIONS AND ORDERS page of your account, as well as in our FAQ's.
At this time it looks as though you were able to get in touch with our Support team to resolve and address your concerns.
We again are so sorry for any possible disappointment and wish you the very best as we head into the new year!
Causebox charged me fir another subscription on dec 2 on my cc wen I already have 1 from 2 yrs ago that's not even fulfilled yet! I need 2 more boxes!
I want them to take off that cc charge asap! I'm calling my cc company to report them! I'll never subscribe ever again!
Want a refund on my cc! Charged ne again!
We deeply regret anytime a member is left feeling dissatisfied with our services, and we want to rectify this in any way we can. Our members mean the absolute world to us, and we would never want them to feel otherwise.
For clarity, while this Member's original renewal date was December 1, 2019, she had utilized our 'pause' feature to 'skip' boxes in her subscription. Unfortunately the last pause request did not process properly, causing the charge to occur. Within 48 hours of the Member writing in alerting us to this, we made sure to amend the issue, corrected the Member's renewal date, and refunded the Member in full for the recent renewal charge. The refund posts to the member's card within 2-5 business days, and all returned funds should have now been received.
At this time, the desired resolution has been met. Please let us know if there is any other information you need from us in order to resolve this case.
(The consumer indicated he/she ACCEPTED the response from the business.)
It has been accepted. I received my money back. Ty so much!
Accidentally subscribed to an annual membership, tried to contact the business to cancel it on the same day, no response.
While looking for potential coupons, I accidentally purchased an annual membership to causebox on 12/16. I immediately attempted to cancel my subscription, as the website said they could accommodate such an event if it was soon after the order, but I have received no response. There is no phone number to call and I am worried an unanswered email will cost me a significant amount of money.
A full refund of $207.55
We deeply regret anytime a member is left feeling dissatisfied, and will always attempt to rectify this in any way we can. We also certainly reply to every email we receive. For clarity, we replied to this Member within just 5 hours of receiving the inquiry. We replied to this Member yesterday, 12/16, and we do hope the reply was received. While typically CAUSEBOX purchases are non-refundable, as stated in our reply, we were happy to make a one time exception to our cancellation policy provided the first box in this Member's Subscription had not yet shipped, and provided this was an accidental purchase. We have already refunded the Member for the Subscription purchased. The refund will post to the Member's original form of payment in 2-5 days. In addition, the Member's subscription has been terminated and they will not receive any boxes from us. The desired resolution as proposed by the Member has been met. Please let us know if there is any other information you need from us in order to resolve this case.
Was promised items purchased would be delivered in time for the holidays. It doesn't appear that will happen. No response when contacting them.
Spent a good amount of money with this company for items intended for Christmas. These were promised to be shipped in time.
It is the 17th of December and items are still "awaiting fulfillment."
Company does not respond to emails and has had my money and my order for a month.
I want my order canceled and charge refunded.
We deeply regret anytime a member is left feeling dissatisfied with our services, and we want to rectify this in any way we can. Our members mean the absolute world to us, and we would never want them to feel otherwise.
For clarity, Market Orders did begin to ship in the end of November and continued shipping through mid-December. We're happy to reaffirm that Market Orders were shipped for delivery by December 24. However, we recognize that it would have proven helpful to have provided more clarity on timelines for those hoping to receive products further in advance of important gifting days. We will be making changes internally to improve our communication going forward.
This Member's order shipped and was delivered on 12/22. While typically Market purchases are nonrefundable, when the Member reached out asking to cancel the order for a refund, we informed the Member the order was already in transit, but worked with her to set up a return of the package and were happy to process a full refund. The refund posts to the Member's card within 2-5 business days. Please let us know if there is any other information you need from us in order to resolve this case.
(The consumer indicated he/she ACCEPTED the response from the business.)
To be exactly clear, tracking was never scanned for my package, and when I reached out to customer service multiple times, when they finally responded, they suggested that my package was lost in transit. Because they could not tell if I would get my package, they agreed to refund my order. I do not know if they would honor refund requests if the circumstances were different.
I am now tasked with getting their items back to them, which is just additional hassle.
This company does not have the logistical framework to keep up with their consumers. They are more interested in maintaining positive social media presence than they are dealing with legitimate concerns and complaints.
Proceed with caution.
Has the potential to be a great subscription company, however bit off more than it could chew. I placed a market order on 11/16/19. My money was taken 11/17/19. I wrote several status inquiries since 12/9/19. The latest email stated the package was picked up 12/16/19 and referred me to a tracking number. The tracking said information was sent to FedEx on 12/9 and they have still not received it.
At this time I can only surmise that they use deceptive practices to respond to customer concerns. They took money from me and did not deliver any product. I will have no choice other than to dispute this and future transactions with them.
Again, great potential, the deception is too much.
Hi Nicole,
Thank you so much for your review. We are truly so sorry to hear of any disappointment. Market Orders did begin to ship in the end of November and continued shipping through mid-December. We're happy to reaffirm that Market Orders were shipped for delivery by December 24, and I am happy to see your Market Order was delivered, prior to the holiday, successfully. However, we recognize that it would have proven helpful to have provided more clarity on timelines for those hoping to receive products further in advance of important gifting days. We will be making changes internally to improve our communication going forward.
The Add-On Market is a new addition to CAUSEBOX, one that we have been so excited to introduce and one that will be improving with time. The Add-On Market enables us to introduce the Community to many types of sustainable/impactful products and brands we could not have ever collaborated with before and thereby expands our collective impact and promotion of conscious consumerism across our Community and these brands - something that is core to our mission. We are excited around continuing to build upon value and experience of the Membership, and of course will be learning along the way to ensure this as seamless and as rewarding of an experience as possible. I can assure you we will be continually be working to reduce shipping times as well, and again am truly sorry if this caused any stress to you around the holiday season.
100% agree with the business owners response and am overwhelmed by their honesty and humility. I don't believe I have ever seen a response like theirs and am excited to see them grow.
Thank you Causebox
Marketplace order not shipped within company's timeframe and no response to email.
I ordered and paid for $255 of marketplace items on November 16, 2019 (order MXXXXXXXXXXXX). I have only received 1 of 18 items ordered. The rest still are "awaiting shipment". Their FAQ says: "Winter Add-On Market orders will begin shipping out in late November - early December: arriving in time for the holidays!" The original receipt from November 16 just says "We're getting your order ready and will have it to you soon. Check your Membership Account page for real time updates on your shipping status."
I sent an email Thursday morning asking about the status of my order and whether I could change the shipping address as I leave for the holidays on December 20 and, since it had not shipped by early December, it likely would not make it to me before I leave and the order includes Christmas gifts. I have not had a response to my email and no tracking number yet. Neither their social media accounts or website provide any further information or updates about shipping and what is happening with these orders.
My last marketplace order before this was made on August 31st but not delivered until October 22nd (shipment information was sent to Fed Ex on October 9 and then did not leave their warehouse until October 15 with delivery on the 22nd). I didn't contact or complain then despite the delay because timing didn't really matter to me and they had warned it could take 5-6 weeks for shipment.
The one item I received had shipping information sent on December 3rd but did not leave the warehouse until December 6th and then arrived on December 10th). With there not even being shipping information sent to FedEx at this point, and no information available, I am concerned.
I wish I did not have to make this complaint but it seems to be the only way to get a timely response from the company. Had I received an email or there been some sort of information available to provide an update, I likely would not be complaining as in general - but for these marketplace orders - my experience with the company has been pretty positive. Previous customer service emails have been answers promptly and responsively.
Either have the package arrive in Victoria, BC by December 19 (or the morning of December 20, as I have been able to pick up by the airport at FedEx before on my way out of town). OR have the shipping address changed to *** XXXXX and have the order delivered by December 24th (i.e. the holidays, as promised).
We deeply regret anytime a member is left feeling dissatisfied with our services, and we want to rectify this in any way we can. Our members mean the absolute world to us, and we would never want them to feel otherwise.
We do apologize for any confusion, but for clarity, Market Orders did begin to ship in the end of November and continued shipping through mid-December. We're happy to reaffirm that Market Orders were shipped for delivery by December 24. However, we recognize that it would have proven helpful to have provided more clarity on timelines for those hoping to receive products further in advance of important gifting days. We will be making changes internally to improve our communication going forward.
This Member's Market order was delivered successfully on 12/20, prior to the holiday.
We are truly so sorry as we were able to locate this Member's unanswered email. Unfortunately, this email was flagged as spam by our email provider and was routed into an incorrect folder. This is an extremely unusual situation and one we have contacted our email provider about to uncover why this may have occurred. We are truly sorry for the delay in our reply as a result.
Since locating the email, we have replied to the Member, addressing her concerns and providing possible solutions. We kindly ask that the Member email us back directly from that email thread with how she would like us to proceed and with any further concerns.
Please let us know if there is any other information you need from us in order to resolve this case.
Merchandise ordered from Causebox was charged immediately to my credit card, but has not shipped four weeks later.
I ordered merchandise on the Causebox website on November 15, 2019. My credit card was charged upon the receipt of my order. As of today, four weeks from the order date, Causebox has not shipped the merchandise, nor have they provided any prospective shipping date. On their website, my order is listed "awaiting" shipment. I reached out to Causebox on December 9, 2019, via email, and as of today, December 13, 2019, they have not responded regarding shipping my merchandise. I only received an automated email response acknowledging an email from me had been received.
At this point, I no longer want any merchandise from this company, including the order they haven't shipped as well as my subscriptions which I have canceled on my account on their website. In addition, I want all charges to my credit card refunded.
We deeply regret anytime a member is left feeling dissatisfied with our services, and we want to rectify this in any way we can. Our members mean the absolute world to us, and we would never want them to feel otherwise.
Here at CAUSEBOX we take supporting our Community extremely seriously and are proud to have an average reply time of within a day. However, with the excitement around our newly released Add-On Market, and with the busy holiday season, we have been experiencing longer than average reply times. As soon as a Member emails in, we alert them to our longer than average reply time at the moment. We are still currently replying to and resolving each and every Member's concern within a few days, and our reply time is decreasing quickly. We are sorry to hear this caused any alarm.
We do apologize for any confusion, but for clarity, Market Orders did begin to ship in the end of November and continued shipping through mid-December. We're happy to reaffirm that Market Orders were shipped for delivery by December 24.
This Member's Market order shipped on 12/10 and was delivered on 12/15.
This season, Winter Boxes began shipping in mid-December and will continue shipping through early January. This Member's Winter Box arrived on 12/26.
While typically CAUSEBOX purchases are nonrefundable, when the Member reached out requesting to cancel the order for a refund, we worked with her to set up a return of the package and were happy to process a full refund. The refund posts to the Member's card within 2-5 business days. Please let us know if there is any other information you need from us in order to resolve this case.
Marketplace orders not shipping in time for the holidays as advertised.
Causebox falsely advertised that they would ship marketplace orders in time for the holidays. I've emailed inquiring about my mulitple shipments placed starting Nov 15 but have not gotten a response. I've ordered $680 worth of product as Christmas presents, but longer want them all if I don't have them in time for Christmas. Causebox says they do not allow returns.
Allow to return certain items that were meant to be Christmas presents. Or a response saying that gifts will be delivered in time for Christmas presents.
We deeply regret anytime a member is left feeling dissatisfied with our services, and we want to rectify this in any way we can. Our members mean the absolute world to us, and we would never want them to feel otherwise.
We do apologize for any confusion, but for clarity, Market Orders did begin to ship in the end of November and continued shipping through mid-December. We're happy to reaffirm that Market Orders were indeed shipped for the holiday and arrived on or prior to December 24th (most arriving well before). However, we recognize that it would have proven helpful to have provided more clarity on timelines for those hoping to receive products further in advance of important gifting days. We will be making changes internally to improve our communication going forward.
This Member's three Market Orders all shipped in mid-December with expedited shipping. All three orders arrived prior to the holiday. Two arrived on 12/20, while the other arrived on 12/23.
While typically Market purchases are nonrefundable, should there have been any issue whatsoever with the order, we invite the Member to send us an email. We certainly reply to every email we receive. For clarity, we are only able to locate one recent email from this Member on December 11th, which was replied to on December 13th. We regret to hear the Member may not have received our reply, and we encourage the Member to add *** to her email address book to ensure our replies are not being blocked by any spam filter.
Please let us know if there is any other information you need from us in order to resolve this case.
Causebox charges up to a month prior to shipping items, so they take your money before shipping. Their timelines are unclear and inaccurate.
I've never had a company charge me a MONTH before they decide to ship materials. Worse, their shipping dates are inaccurate and their communication with customers is a mess at best and non-existent at worst.
Their Marketplace orders were open in mid-November, with a promise of items arriving before the holidays. It's now December 14, and I've not even seen a shipping status for the items I purchased for holiday gifts. Company response is "it'll be there before the holidays!" I don't believe it.
There is no place where you can cancel this order. They take your money before shipping -- in this case A MONTH BEFORE SHIPPING -- and you cannot cancel. So now I, along with hundreds of other customers, are out money and gifts we purchased for the holidays with neither a way to get a refund NOR the items in hand.
One look at their social media account tells a story of this practice. It happens every single season. I haven't even touched upon the fact my regular subscription box hasn't shipped yet, either, though that's also already been paid for.
This company is terrible at communication, leaves no place where you can cancel your orders, and takes your money so far in advance of shipping that you're on the hook for products that arrive late.
Give me my money back for my Marketplace order, and make your shipping policies much more honest. "Before the holidays," doesn't mean ON the holiday. It's December 14. USPS says mail to arrive in time for the holidays is here. I cannot send the gifts I purchased FROM this business now to loved ones and expect it to arrive in time, seeing it won't even arrive in time at my own home for this.
We deeply regret anytime a member is left feeling dissatisfied with our services, and we want to rectify this in any way we can. Our members mean the absolute world to us, and we would never want them to feel otherwise.
We do apologize for any confusion, but for clarity, Market Orders did begin to ship in the end of November and continued shipping through mid-December. We're happy to reaffirm that Market Orders were shipped for delivery by December 24. However, we recognize that it would have proven helpful to have provided more clarity on timelines for those hoping to receive products further in advance of important gifting days. We will be making changes internally to improve our communication going forward. This Member's order was shipped on 12/13 and was delivered on 12/20.
The Add-On Market is a new addition to CAUSEBOX, one that we have been so excited to introduce and one that will be improving with time. The Add-On Market enables us to introduce the Community to many types of sustainable/impactful products and brands we could not have ever collaborated with before and thereby expands our collective impact and promotion of conscious consumerism across our Community and these brands - something that is core to our mission. We are excited around continuing to build upon value and experience of the Membership, and of course will be learning along the way to ensure this as seamless and as rewarding of an experience as possible. We will be continually working to reduce shipping times as well.
At this time the Member was able to contact our support team, whom has provided additional assistance. Please let us know if there is any other information you need from us in order to resolve this case.
(The consumer indicated he/she ACCEPTED the response from the business.)
OKAY, it took forever to be clearer on your timelines, and while my order DID arrive on 12/20, I'd like it noted in the record that the order was INCORRECT. The wrong product was sent to me, meaning that I did not, in fact, get it in time to gift because it was wrong.
I decided to cancel the order at that point and got a refund. I will NOT be renewing my subscription and will not be utilizing the marketplace again. This company needs to figure out how to handle their growth more competently to be successful and leave their customers without frustration.
Causebox has not kept their word on shipping dates, and now they are giving me the runaround.
I purchased items from Causebox's marketplace on November 15, 2019 in the amount of $162.03 - Causebox charged my credit card that day. At the time of the purchase, Causebox stated that items would be shipped late November/early December and would be received before Christmas. I would not have made the purchase without the guarantee that I would receive the items before Christmas. I have corresponded with Causebox support several times. They sent me a FedEx tracking number on December 9. The status has stated "Shipping information sent to FedEx," for the past 6 days, which means that Causebox still has my package. Causebox is claiming that they shipped my package, but is also stating that the tracking information will be updated once FedEx receives the package. It is all smoke and mirrors - they have not, in fact, shipped my package, and now I am getting the runaround. It seems that they do not know where my package is. Their policy is that they do not issue refunds. However, they have falsely advertised the shipping dates for marketplace orders on their website and are now lying to me about the shipment timing of my personal purchase.
I would like a full refund of $162.03 as soon as possible so I can purchase Christmas gifts to replace the items they were supposed to send me but didn't.
After they issue the refund, I would also like them to remove my credit card information from their website. I cancelled my subscription on their website, but based on other complaints from others that I am reading, I have concerns that they will charge my credit card anyway.
I would like a full refund of $162.03 as soon as possible so I can purchase Christmas gifts to replace the items Causebox was supposed to send me but didn't. After they issue the refund, I would also like them to remove my credit card information from their website. I cancelled my subscription on their website, but based on complaints from others that I am reading, I have concerns that they will charge my credit card anyway.
We deeply regret anytime a member is left feeling dissatisfied with our services, and we want to rectify this in any way we can. Our members mean the absolute world to us, and we would never want them to feel otherwise.
We do apologize for any confusion, but for clarity, Market Orders did begin to ship in the end of November and continued shipping through mid-December. We're happy to reaffirm that Market Orders were shipped for delivery by December 24. However, we recognize that it would have proven helpful to have provided more clarity on timelines for those hoping to receive products further in advance of important gifting days. We will be making changes internally to improve our communication going forward.
This Member's order shipped with a scheduled delivery of 12/20. While typically Market purchases are nonrefundable, when the Member reached out on asking to cancel the order for a refund, we informed the Member the order was already in transit, but worked with her to set up a return of the package and were happy to process a full refund. The refund posts to the Member's card within 2-5 business days. Please let us know if there is any other information you need from us in order to resolve this case.
(The consumer indicated he/she ACCEPTED the response from the business.)
I accept their response because I did receive a refund. However, the facts of the situation do not line up with their response. I was given false information at several points in the process. The package was shipped 2 days after I requested a refund (and 7 days after they originally told me it had shipped)- tracking information and time stamps on email communication verify the timing. Because they continued to give me false information, I was not able to determine if I would receive the package in time. I do hope they are able to give accurate information to their customers going forward.