Cenderelli, Ken & Cheryl / Omnitrition Int'l

To Whom It May Concern, Thank you for providing the information pertaining to complaint # [redacted] for [redacted] and allowing us the opportunity to research their complaint SuperShuttle has attempted to contact thecustomer and has attempted to resolve their concerns Sincerely, Customer Care

To Whom It May Concern, Thank you for providing the information pertaining to complaint # [redacted] for [redacted] and allowing us the opportunity to research their complaint SuperShuttle has attempted to contact the customer and has attempted to resolve their concerns Sincerely, Customer Care

To Whom It May Concern, Thank you for providing the information pertaining to complaint # [redacted] for [redacted] and allowing us the opportunity to research their complaint SuperShuttle has contacted the customer and has attempted to resolve their concerns Sincerely, Customer Care

I just got a phone call from supershuttle that they will look into the problem and I am waiting their response. Nothing has been solved yet.

To Whom It May Concern, Thank you for providing the information pertaining to complaint # [redacted] for [redacted] and allowing us the opportunity to research their complaintSuperShuttle needs to speak to the customer to discusstheir concernsSincerely, Customer Care

I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

Revdex.com: SuperShuttle has contacted me directly regarding complaint ID [redacted] They took my complaint seriously, are taking steps internally to have the issue resolved for myself and for future customers, and have offered me a refund of my fareI accept their response as more than sufficient Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

To Whom It May Concern, Thank you for providing the information pertaining to complaint # [redacted] for Jennifer Lynch and allowing us the opportunity to research their complaint. SuperShuttle [redacted] has attempted to contact the customer and has refunded the customer’s... fare. Sincerely, Customer Care

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I received a phone call last week asking for my address and telling me that they would be sending me a check for the disputed amount which is acceptable However, I have not yet received the check and don't think this matter should be closed until I receive the payment Regards, [redacted] ***

To Whom It May Concern, Thank you for providing the information pertaining to complaint # [redacted] for [redacted] and allowing us the opportunity to research their complaint SuperShuttle has contacted the customerThe customer has been informed of SuperShuttle’s Terms of Service found here: http://www.supershuttle.com/Terms.aspx Passengers are responsible for their own luggage and any items placed by themselves or SuperShuttle representatives in the vanSuperShuttle assumes no liability in the event of damage, loss or theft of any such property and will not be responsible for losses incurred, including but not limited to, loss of future profit, potential income, and additional expenses or losses incurred as a result of lost or stolen baggage or personal propertySuperShuttle has signs inside our vans that state passengers are responsible for their own luggage and items Sincerely, Customer Care

To Whom It May Concern, Thank you for providing the information pertaining to complaint #*** for *** *** and allowing us the opportunity to research their complaint. SuperShuttle has attempted to contact thecustomer and has attempted to resolve their concerns. Sincerely, Customer Care

To Whom It May Concern, Thank you for providing the information pertaining to complaint #*** for Owen Virkler and allowing us the opportunity to research their complaint. SuperShuttle has
attempted to help resolve the customers concerns Sincerely, Customer Care

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

To Whom It May Concern,Thank you for providing the information pertaining to complaint #*** for *** *** and allowing us the opportunity to research their complaint. Per our Terms of Service found here, https://www.supershuttle.com/terms/ reservations must be made online or via
the SuperShuttle app in order to qualify for Frequent Flyer MilesDue to this, we are unable to apply Frequent Flyer Miles to her reservations that she booked via a phone agent. Sincerely, Customer Care

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The statement of the business is not factualSupershuttle or Supershuttle Miami never attempted to contact meIn fact they advised me that their resolution process for the customer complaints is not to contact the customer, just submit a refund.The truth is that I tried to reach them many timesSupershuttle Miami has its own customer complaints process and the main Supershuttle customer service was not able to transfer me there, but advised to call them direct on their local numberLeft a message for the supervisor on the local Miami number on Friday, Feb 20thThey did not call me back and did not email meSubsequently called them on the next week and they told me that they do not contact customersSupershuttle Miami tries to make this incident as a dispatch mistake on the van numbersIn fact the dispatch intentionally dropped our booked trip and assigned the van to another customerSubsequently the dispatch was unreachable for at least minutesThey only reason we made it out to our (destination more than an hour late) is that we flagged down another van and the van driver was cooperativeThere was no effort made by the dispatch.This company should not be in the business of airport shuttle.
Regards,
*** ***

To Whom It May Concern, Thank you for providing the information pertaining to complaint #*** for *** *** and allowing us the opportunity to research their complaint. SuperShuttle has attempted to
contact the customer and has attempted to resolve their concerns. Sincerely, Customer Care

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com: Thanks a lot for your helpThey call me today and said they will send me a refund checkThis was verbal
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

To Whom It May Concern, Thank you for providing the information pertaining to complaint #*** for *** *** and allowing us the opportunity to research their complaint. SuperShuttle has contacted the customer and has attempted to resolve their concerns. Sincerely, Customer Care

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. The requested refund has already been made. thank you very much for your help in resolving this issue
Regards,
*** ***