Cenderelli, Ken & Cheryl / Omnitrition Int'l

Thank you for providing the information pertaining to complaint #*** for *** *** and allowing us the opportunity to research their complaint. SuperShuttle has attempted to contact the customer and has attempted to resolve their concerns. Sincerely,Customer Care

To Whom It May Concern,Thank you for providing the information pertaining to complaint #*** for *** *** and
allowing us the opportunity to research their complaint. SuperShuttle has attempted to contact the
customer and has attempted to resolve their concerns
Sincerely,Customer Care

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[This company's response is nothing but lies to justify their mistakes and horrible customer skills they've shown me in my dealings with themThey make up things as they go alongIf what they are saying were true which it IS NOT, shouldn't they have done all the alleged research in advance of making and confirming a complimentary reservation? They were never lied toThey are simply trying to twist and make up as many things as they can so they can justify canceling an already confirmed reservation on me.]
Regards,
*** ***

To Whom It May Concern, Thank you for providing the information pertaining to complaint #*** for Dan Xu and allowing us the opportunity to research their complaint. SuperShuttle has attempted to
contact the customer and has attempted to resolve their concerns Sincerely, Customer Care

To Whom It May Concern, Thank you for providing the information pertaining to complaint #*** for *** *** and allowing us the opportunity to research their complaint. SuperShuttle has contacted the customer and has
attempted to resolve their concerns. Sincerely,Customer Care

To Whom It May Concern, Thank you for providing the information pertaining to complaint #*** for *** *** and allowing us the opportunity to research their complaint. SuperShuttle has
attempted to contact the customer and has attempted to resolve their concerns. Sincerely, Customer Care

To Whom It May Concern,Thank you for providing the information pertaining to complaint #*** for *** *** and
allowing us the opportunity to research their complaint. SuperShuttle has refunded $back to the card on file and attempted to contact the customer, and would like to speak
to the customer to help resolve their concerns.Sincerely, Customer Care

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

To Whom It May Concern, Thank you for providing the information pertaining to complaint #*** for *** *** and allowing us the opportunity to research their complaint. SuperShuttle has contacted the customer and has attempted to resolve their concerns. Sincerely, Customer Care

To Whom It May Concern, Thank you for providing the information pertaining to complaint #*** for *** *** and allowing us the opportunity to research their complaint SuperShuttle has
attempted to contact the customer and needs to speakto the customer to further discuss their case. Sincerely, Customer Care

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. The business has refunded my moneyThank you for your help
Regards,
*** ***

To Whom It May Concern, Thank you for providing the information pertaining to complaint #*** for *** *** and allowing us the opportunity to research their complaint. SuperShuttle has
researched and reviewed the statement from the customer and has completed the findings in regards to this customers statements and previous reservations. Mr*** received trips at no charge: 5/1/15 Reservation # *** from ** ***St, Boston to *** *** ***5/1/ Reservation # *** from *** ***Intercontinental Airport to *** *** Hotel in Houston 5/4/15 Reservation # *** from *** ***Hotel in Houston to *** *** Intercontinental Airport5/4/15 Reservation # *** from LoganInternational Airport to ** *** St, Boston 02116The phone number on all four reservations matches the phone number used to file this Revdex.com complaintThe Boston address also matches the address given to Ms***Mr*** paid for a trip on 5/12/in the amount of $On 5/18/15, Mr*** contacted us regarding this trip with a complaint and he was fully refunded his fare of $18.00.On 9/2/15, Mr*** spoke with Ms*** and falsely informed her that he had been promised a free tripAfter investigation and speaking with the individuals Mr*** claimed he spoke with, it was determined that at no point was Mr*** promised an additional free trip. The reservation was cancelled two and a half hours after booking and Mr. *** was notified at that timeThe cancellation was well over hours in advance of Mr***’s trip leaving enough time to secure alternate transportationA round trip shared ride or taxi service in the Boston area(which we no longer offer in Boston) is approximately $- $40. Mr*** had no out of cost expenses for four of the five times he has used our serviceMr*** was fully refunded for the only trip he paid for in the amount of $He was notified of the cancellation withample time to secure alternate transportation. Sincerely, Customer Care

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

To Whom It May Concern, Thank you for providing the information pertaining to complaint #*** for *** *** and allowing us the opportunity to research their complaint. SuperShuttle has attempted
to contact the customer and has attempted to resolve their concerns. Sincerely, Customer Care

Revdex.com:
SuperShuttle has contacted me directly regarding complaint ID ***They took my complaint seriously, are taking steps internally to have the issue resolved for myself and for future customers, and have offered me a refund of my fareI accept their response as more than sufficient
Regards,
*** ***

To Whom It May Concern, Thank you for providing the information pertaining to complaint #*** for *** *** and allowing us the opportunity to research their complaint. SuperShuttle has
contacted the customer and has attempted to resolve their concerns. Sincerely, Customer Care

To Whom It May Concern,Thank you for providing the information pertaining to complaint #*** for *** *** and
allowing us the opportunity to research their complaint. SuperShuttle has contacted the
customer and has attempted to resolve their concerns. Sincerely, Customer
Care

To Whom It May Concern, Thank you for providing the information pertaining to complaint #*** for *** *** and allowing us the opportunity to research their complaint SuperShuttle has attempted to contact the customer and needs to speak to the customer to help resolve their
concerns.Sincerely,Customer Care

To Whom It May Concern, Thank you for providing the information pertaining to complaint #*** for *** *** and allowing us the opportunity to research their complaint.
SuperShuttle has attempted to contact the customer and has attempted to resolve their concerns Sincerely, Customer Care