Cenderelli, Ken & Cheryl / Omnitrition Int'l

To Whom It May Concern, Thank you for providing the information pertaining to complaint #*** for *** *** and allowing us the opportunity to research their complaint. SuperShuttle has researched and reviewed the statement from the customer and has completed the findings in regards to this customer’s statements and previous reservations. Attached is proof of the confirmations of the previous four free rides Mr*** was given at no charge from SuperShuttle, which our decision was based on.Mr*** previously received trips at no charge:5/1/15 Reservation # *** from ** *** St, Boston to *** *** ***5/1/ Reservation # *** from *** *** Intercontinental Airport to *** *** Hotelin Houston5/4/15 Reservation # *** from *** *** Hotel in Houston to *** *** IntercontinentalAirport5/4/15 Reservation # *** from *** International Airport to ** *** St, Boston 02116The phone number on all four reservations matches the phone number used to file this Revdex.com complaintThe Bostonaddress also matches the address given to Ms***. Mr*** paid for a trip on 5/12/in the amount of $On 5/18/15, Mr*** contacted us regarding this trip with a complaint and he was fully refunded his fare of $18.00.On 9/2/15, Mr*** spoke with Ms*** and falsely informed her that he had been promised a free tripAfter investigation and speaking with the individuals Mr*** claimed he spoke with, it was determined that at no point was Mr*** promised an additional free trip. It was found that Mr*** was provided four trips previously for no chargeThe reservation was cancelled two and a half hours after booking and Mr. *** was notified at that timeThe cancellation was well over hours in advance of Mr***’s trip leaving enough time to secure alternate transportationA round trip shared ride or taxi service in the Boston area (which we no longer offer in Boston) is approximately $- $40. Mr*** had no out of cost expenses for four of the five times he has used our serviceMr*** was fully refunded for the only trip he paid for in the amount of $He was notified of the cancellation with ample time to secure alternate transportationMr*** also never paid for the trip he is claiming damages for; it was cancelled with no payment from Mr*** to SuperShuttleA round trip shared ride or taxi service in the Boston area (which SuperShuttle no longer offers in Boston) is approximately $- $40. A shared ride is the service Mr. *** previously had paid for at a cost of $one way, total to SuperShuttle; also not including the four free rides he was previously given.Sincerely,Customer Care

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I have received a letter of apology from the company and they have refunded my money This matter is resolved Thank you very much for helping me with this
Regards,
*** ***

To Whom It May Concern, Thank you for providing the information pertaining to complaint #*** for *** *** and allowing us the opportunity to research their complaint.
SuperShuttle has attempted to contact the customer and needs to speak to the customer to help resolve their concerns. Sincerely, Customer Care

To Whom It May Concern, Thank you for providing the information pertaining to complaint #*** for *** *** and allowing us the opportunity to research their complaint. SuperShuttle has contacted the customer and has
attempted to resolve their concerns Sincerely,Customer Care

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me The business has performed this action and I consider this complaint resolved
Regards,
*** ***

Hello, Thank you for providing the information pertaining to complaint #*** for *** *** and allowing us the opportunity to research their complaint. SuperShuttle has emailed the customer an apology and also stated the customers mailing address is needed to refund their fees Sincerely, Customer Care

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

To Whom It May Concern, Thank you for providing the information pertaining to complaint #*** for *** *** and allowing us the opportunity to research their complaint. SuperShuttle has contacted the customer and has
attempted to resolve their concerns. Sincerely,Customer Care

To Whom It May Concern, Thank you for providing the information pertaining to complaint #*** for *** *** and allowing us the opportunity to research their complaintSuperShuttle has attempted to contact the customer and has attempted to resolve their
concerns. Sincerely,Customer Care

To Whom It May Concern, Thank you for providing the information pertaining to complaint #*** for *** *** and allowing us the opportunity to research their complaint. SuperShuttle has contacted the customer and has attempted to resolve their concerns Sincerely,Customer Care

To Whom It May Concern, Thank you for providing the information pertaining to complaint #*** for *** *** and allowing us the opportunity to research their complaint. SuperShuttle has contacted the customer and has attempted to resolve their concerns Sincerely, Customer Care

To Whom It May Concern,Thank you for providing the information pertaining to complaint #*** *or *** *** and
allowing us the opportunity to research their complaint. SuperShuttle has contacted the
customer and has attempted to resolve their
concerns. Sincerely,Customer Care

To Whom It May Concern,Thank you for providing the information pertaining to complaint #*** for *** *** and allowing us the opportunity to research their complaint SuperShuttle has attempted to contact the customer and needs to speak to the customer to help resolve
their concerns.Sincerely,Customer Care

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

To Whom It May Concern,Thank you for providing the information pertaining to complaint #*** for *** *** and allowing us the opportunity to research their complaint. SuperShuttle has contacted the customer and has attempted to resolve their concerns Sincerely,Customer Care

To Whom It May Concern, Thank you for providing the information pertaining to complaint #*** for *** *** and allowing us the opportunity to research their complaint. SuperShuttle has
contacted the customer and has attempted to resolve their concerns. Sincerely, Customer Care

To Whom It May Concern, Thank you for providing the information pertaining to complaint #*** for *** *** allowing us the opportunity to research their complaint. SuperShuttle has contacted
thecustomer and has attempted to resolved their concerns. Sincerely,Customer Care