Cerious Performance

We had an unanticipated number of orders during the period that you placed your orderIt will still be atleast a few more weeks before we can ship your orderIf you would like to receive a refund let me knowThanks ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me because they refunded my moneyHowever, I think they need to seriously overhaul their customer service and be more responsiveI shouldn't have to go this route if I could have been able to talk to a representativeThey don't return phone calls or e-mails unless someone complains to the Revdex.com Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me A promised shipment date of approximately weeks from the business's response date of 25-August-is satisfactory Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: Send me the full refund , oh and by the way I have been emailing and calling you for weeks for a refund , it seems the only way to get any answer is by contacting the Revdex.com , don't expect any positive feedback from me and your web site stated time line for a hard hat build time is a flat out lie Send me a refund via PayPal and I'll consider this matter resolved Sincerely, [redacted]

Complaint: [redacted] I wish I didn't have to file a complaint with the Revdex.com to get a responseI understand about qualityThat's why I paid for a hardhatWhen will I receive my order? Will it be sometime in January? That would be weeks instead of 18-I don't want a refundI just want my order in the time frame that was advertised(or close to it) Thanks[redacted] Sincerely, [redacted]

Sorry for the extreme additional wait, we're working as fast as we can to get orders outWe are overwhelmed with work and understaffed at the momentAll wait times are approximateIt will be about more weeks before we can ship your orderYou'll receive tracking info as soon as it goes out the doorIf you can’t wait we can send you a refund I apologize again, thank you for bearing with us-Will

rgb(255, 255, 255);">Sorry for the extreme additional wait, we're working as fast as we can to get orders outWe are overwhelmed with work and understaffed at the momentAll wait times are approximateIt will be about more weeks before we can ship your orderYou'll receive tracking info as soon as it goes out the doorIf you can’t wait we can send you a refund I apologize again, thank you for bearing with us-Will

Delivered 5/11/15. [redacted] tracking number [redacted]

Hello, We have your order on file, we plan to ship in about a weekThanks Will

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meAs agreed, I would like the business to refund to my [redacted] account [redacted] Thanks, [redacted] Sincerely, [redacted] ***

***, We're trying...we're definitely short staffed, doing our best to bring on more peopleMy best estimate is weeks until we can shipI sincerely apologize and thank you for your patience-***

We've had some manufacturing setbacks but we're back online nowShould only be about more weeks before we ship, you'll get tracking info as soon as it goes out the doorSorry and Thanks

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Please accept my deepest gratitude for resolving
this sticky situation for me
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI will wait the additional week for shipment of my product, however, if the product is not shipped further action will be taken
Sincerely,
*** ***

***,
I generally work nights, so it is difficult to call customers, I do all the e-mailsWe are a small family run business, currently actively seeking qualified employees to help usIf you are willing to wait then we will get your order to you as soon as we can, we are working on catching upOtherwise we can send you a full refund, I do sincerely apologize for the extreme wait, we had a huge number of orders during the time that you orderedWe make hats per day, and the current orders are only about per day, so we will catch up but it will take a little whileJust let me know what you want to doAgain, I apologize for the wait and I completely understand your point***

I truly apologize for the waitWe've
been swampedIt will still be about weeks before we ship your orderIf the wait is too long we can cancel and fully refund your orderThanks***

Refund processedThanks

Complaint: ***
I am rejecting this response because:
This is the second time I have had to launch a complaint against this companyLast time they finally called me back and said they would ship the itemI ordered it back in November 2014, and I am still not in receipt of the productEvery time I try to contact them they don't return my phone calls or e-mail contact*** ***
I'm tired of waiting on this product and them not returning my contactsI want a refund
Sincerely,
*** ***

We've had some manufacturing setbacks but we're back online nowShould only be about more weeks before we ship, you'll get tracking info as soon as it goes out the door
Sorry and Thanks

Complaint: ***
I am rejecting this response because: you are not responding to emails , phone calls or voice messages Your web site is deceiving on the time line and you lack basic customer service I want the hard hat sipped this week and I want you to change your web site time line to 30-weeks wait time since that's more accurate
Sincerely,
*** ***