Cerious Performance

Review: I purchased a hardhat from the [redacted] webstore for $181.90 back on Feb. 17, 2015. They took payment immediately via my [redacted] account and informed me there would be a 20 week wait time. I was fine with the wait however after 7 months I did not receive my product. I emailed the company and was told 2 more weeks. Another month has passed and I am fed up. The phone number is goes to an automated system which refers you to send an email. At this point I am looking for a refund.Desired Settlement: Refund my payment.

Business

Response:

Payment refunded, sorry about the extreme wait. We're trying to catch up.

Review: Ordered a hard hat from cerious composites or performance , never received hard hat after waiting the 22 weeks now after attempting to email or call I get zero response . My order number from them was [redacted]Desired Settlement: I want a phone call or email letting me know what's going on and I want them to change their advertised shipping time to 36-40 weeks since that seems more realistic .

Business

Response:

I truly apologize for the wait. We've been swamped. It will still be about 2 weeks before we ship your order. If the wait is too long we can cancel and fully refund your order. Thanks.[redacted]

Consumer

Response:

Review: [redacted]

I am rejecting this response because: you are not responding to emails , phone calls or voice messages . Your web site is deceiving on the time line and you lack basic customer service . I want the hard hat sipped this week and I want you to change your web site time line to 30-35 weeks wait time since that's more accurate .

Sincerely,

Business

Response:

[redacted]

Review: I ordered a carbon/blue Kevlar hard hat: full brim item #[redacted] and replacement hard hat suspension item #1454 on March 31, 2015 and paid $197.90 through my paypal account. The payment was immediately processed and I was told the order would take 15-18 weeks at the time. My order number is [redacted]. I have now been waiting 39 weeks. I have emailed, called and tweeted the company. The last response from the company was on Dec 3,2015 stating 1-2 weeks. I have waited another 3 weeks and he is not responding. On his [redacted] page he has processed orders over 100 order numbers past mine. I have been waited longer than a reasonable wait time for any product. There is no excuse for poor service.Desired Settlement: I want my order shipped and delivered. At this time a refund is not acceptable.

Business

Response:

We're closed this week for the holidays, but we'll get it out next week. Thanks!

Business

Response:

Sorry for the extreme additional wait, we're working as fast as we can to get orders out. We are overwhelmed with work and understaffed at the moment. All wait times are approximate. It will be about 1 more weeks before we can ship your order. You'll receive tracking info as soon as it goes out the door. If you can’t wait we can send you a refund. I apologize again, thank you for bearing with us.-Will