Cerious Performance

*** ***
I cannot find any orders under your name or e-mail address...do you have your order number or was it placed under a different name?

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pre-wrap; background-">Sorry for the extreme additional wait, we're working as fast as we can to get orders outWe are overwhelmed with work and understaffed at the momentAll wait times are approximateIt will be about more weeks before we can ship your orderYou'll receive tracking info as soon as it goes out the doorIf you can’t wait we can send you a refund I apologize again, thank you for bearing with us-Will

Complaint: ***
I am rejecting this response because:ok will I'll wait I want a date when the order will be filled But I'm going to keep his case open until the order is filled .
Sincerely,
*** ***

Hello,
Yes we are a real company, with real productsWe are experiencing much higher order volume than expected, we are doing everything we can to try and catch up and to hire more employeesWe are a very small family owned and run businessWe *** get your order to you as soon as
we canIf you need any more info feel free to askThanks***

***
We cannot ship this weekIt will be a while longerThe wait time is an estimateWe would prefer to refund your moneyThanks***

Hello,
Do you prefer a refund or the product you ordered? Let us know, thanks

***,
Sorry for the additional and repeated delays, we've had multiple issues(personnel problems, no shows, inclement weather, supplier issues), so we keep having to push back the dateWe can ship your order next week, or provide a full refund, just let me knowSorry
againThanks,
***

***,
I apologize for your frustrationsThis process does take time due to our high demand We make each hat by handI will be more than happy to give you a complete refund for your troublesPlease let me know how to proceed.
***

We completely understand your frustration and anger, we have had a few setbacks with supplier delays and employee absences. Please give us another 2 weeks to ship, if not we will be glad to issue a full refund. Thanks

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me because they refunded my money. However, I think they need to seriously overhaul their customer service and be more responsive. I shouldn't have to go this route if I could have been able to talk to a representative. They don't return phone calls or e-mails unless someone complains to the Revdex.com.
Sincerely,
[redacted]

Hello,
We have your order on file, we plan to ship in about a week. Thanks. 
Will

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory
to me.
As agreed, I would like...

the business to refund to my [redacted] account. [redacted] 
Thanks,
 
[redacted]
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because his response to the issue took over two weeks and I went to [redacted]...

and they reimbursed my money.  I was told 3 times my order had shipped.  I don't believe he [redacted] ship this time either.  To bad he is catering to "The Big Guys" or the large orders.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]nd find that this resolution is satisfactory to me. They refunded me through [redacted] 
Sincerely,
[redacted]

Because?

rgb(34, 34, 34); vertical-align: baseline; white-space: pre-wrap; background-color: rgb(255, 255, 255);">Sorry for the extreme additional wait, we're working as fast as we can to get orders out. We are overwhelmed with work and understaffed at the moment. All wait times are approximate. It will be about 1 more weeks before we can ship your order. You'll receive tracking info as soon as it goes out the door. If you can’t wait we can send you a refund.  I apologize again, thank you for bearing with us.
-Will

We're closed this week for the holidays, but we'll get it out next week. Thanks!

[redacted],
We're trying...we're definitely short staffed, doing our best to bring on more people. My best estimate is 3 weeks until we can ship. I sincerely apologize and thank you for your patience.
-[redacted]