Chamonix

My husband purchased the special offer package that was advertised on TV for Christmas. The worst. Broke out my skin in a rash, Dried out my skin, causes more lines and wrinkles due to dryness. DECEIVINGLY put him on an Automatic Renewal which there is no indication of this on there Website. The Website states a 120 day money back guaurantee if you are not happy with the product, even if you used it it states send it back for a refund. LIES, LIES! No Mention of an Automatic Renewal. When I called they said they would not refund the money because he didn't pay full price, I told the customer service Rep thats deceptive thats not what the Website says, She replied so what if that's deceptive, dispute it with the credit card company. SCAM! STAY AWAY!

I ordered a shipment of chamonix as a gift for someone and they seem to like the product however… one month later I see in my checking another payment being taken for an order I did not place. I am told that with my online order I agreed to continue monthly shipments. That information was not made clear or obvious in the ordering process online. Getting bamboozled into future purchases is not what I call an honest and good business practice especially when I am told that my money cannot be refunded. It is a shame because I actually was planning on making a couple more orders when I had the extra loot but because of this incident that is no longer in the plan. I was willing to consider it a simple misunderstanding and lack of myself looking at the fine print but with the lack of cooperation in returning what I did not intend to order and stopping the payment it seems more like shady business that warrants my sending disgruntled communication about the company to the advertisers that I listen to on the radio. A little cooperation would have gained the company a long time costumer…

I too had a situation that just happened and I am having a very hard time getting results. I actually emailed a Chamonix rep on March 20, 2020 telling them that if I was on an autoship to please cancel my membership because I still had product left and did not feel I could afford it at the present time. Well, I guess he did not cancel my membership and I got notice that a shipment was sent. I did not get a prior notice letting me know of this so I was completely blindsided. I explained I had told the rep to cancel but they claimed they have no record of my conversation. I sent them copies of the email and I am still getting the run around. I guess with this company they do not put the customer first. So sad because at this time during the Covid-19 pandemic I cannot afford to spend money on luxuries like this. I just wanted my money returned immediately so I could use the money for necessities. I would definitely have returned the order and if they did not receive it they could have then charged me if they didn't believe I would do so. It seems each email I get is from someone different so I honestly don't know whats going on. I guess I need to contact the BBB in order to get honest results.

I ordered this for my boss, I did not realize it automatically signed you up for a subscription I never received an email saying I was getting another shipment Then when I receive it, I try to return it only to find out that once it has shipped you can't return it But they don't tell you when it is shipping This company screams SCAM!

[redacted] was advised to return unopened merchandiseWhen package is received, we will refund the full amount upon receipt.This shipment was the customers third orderCustomer had not called to obtain a cancellation number or cancel the accountThe account has been cancelled as of yesterday when we spoke with customer

The customer placed an order online w [redacted] and it explains there is an automatic shipment every days unless they call to cancelWe received a phone call 1/28/after the shipment was shipped and deliveredWe will honor the request and once the customer sends back the package we will refund them minus shipping and handlingThank you!

The product simply does not workThey send a tiny bit of basically skin cream that has little or no effect on wrinkles and bags under the eyesI used the product diligently for daysThere was absolutely no difference in my before and after picturesI followed the return instructions and cancellation requirements and they disregarded my request and sent me another package days laterOh and of course another charge on my credit cardI called my bank and stopped all further transactions and disputed chargeGood luck getting anyone to call you back from chamonixScammers!!!!

This order was placed online and before ordering you had to check a box that you agreed to the terms and conditions which stated this is an automatic shipment program every days and if you didn't want to continue you would just have to call to cancelSince we take pride n our customer service once the package is returned we will refund the credit card on file minus the shipping and handling chargeIf you have any further questions please call us at ###-###-####.?

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me However, since I have not even received the merchandise (which took weeks last time after charge was posted to our account) I can not return it at this time I assume that they will do what they say and credit back our account, but I will consider this issued closed when I see the credit on my account Hopefully, all will be resolved soon Thank you for your efforts on our behalf

I ordered this product after hearing a testimonial on the [redacted] showWhen I ordered it I was not clear that I had joined an automatic shipping system where new product was shipped every monthThe ad that [redacted] does says that if you are not satisfied with the product just return it for a full refund with no questions askedThat's not trueThis product did not work for me I followed all of the directions and even had other people try it on meNo resultsI got my second shipment and did not open itI called to cancel my automatic shipping program and wanted to return all of the productI was told I couldn't get a refund (they did ask questions, ***)I was told I could get a credit for other product if I had called earlier and the second shipment could not be refundedThis is a money mill that advertises falselyThey ought to be investigated by the Revdex.com and by the FTCThey are duping people and using their website to do so [redacted] should vet those who pay him to advertise better by going through the process of a consumer with regard to this productHe doesn't need their support for his program, nor does Mivhael SavageMaybe everyone has their priceIn my opinion, this company does not live up to their promisesDon't buy from them

The first order was placed on 1/14/and it was scheduled on a day auto ship cycleThe next shipment then went out on 3/14/The customer did not call until the 3rd shipment went out which was 5/14/and the customer called on 5/20/now asking to return both packagesWe can accept the most recent package which was 5/14/Since the customer didn't call us to tell us he didn't want the March package we can honor the return and accept a refund for both orders if all products are returned unopened/unusedI will have someone contact the customer

This customer was refunded a total of $Order #*** dated 12/10/charged $and refunded $Then order #*** dated 9/10/for $and refunded $because not everything was returned
If you should have any further questions, please give me a
call
Thank you,
*** ***
Operations Manager
###-###-####

[A default letter is provided here
which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID***, and find that this resolution is satisfactory to me
Regards,
*** ***

We will accept both packages back for a refund of $248, minus the shipping cost as long as the products come back unused
I will have someone contact the customer directly to explain the resolution
Thank you,
?

The customer signed up on an auto ship program but we will honor the returnThe customer needs to send back the package and we will refund the card on file $(minus 9% processing and shipping)We will contact the customer as well

Y[A default letter is
provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

This customer was refunded the same day when they calledThe order was not shipped out yet so we refunded and voided the chargeThat offer selected was on the auto ship program and if you didn't want to be on the program, you had to simply call us to cancel itOur terms and conditions are
simple and not lengthy, please read belowOffer Details: By purchasing a month supply of the genucel, genucel immediate effects the Esotiqwith Matrixyl for just $plus $S&H, you'll save over 50% off the list priceAfter your introductory month supply, you will continue to receive a fresh supply of all items every months for the locked in price of $plus $shippingThere are no obligations, you can cancel at any time, just simply *** *** or call ###-###-#### to customize, change or cancel your next scheduled shipmentsPlease give us a call at ###-###-#### if you have further questionsThank you

Customer was given the RMA number on 9/16/The RMA will not expire until 10/16/I will have someone call the customer again to confirm.Thank you

[A default letter is provided here which indicates your acceptance of the
business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***