Chamonix

Review: I bought this product online, somewhere in the fine print they have an automatic renewal. I think this practice is very shady and not being upfront with the consumer. This is something that should be clearly spelled out when placing an order, going back I can see its hidden but for legal matters the company will say it was fully disclosed. With that being said, I got a second shipment and realized I would have to call and cancel and get an RMA number to return the product. They only give a 15 day window for this to be returned. The invoice I received was dated 1/19/2015. I received the product on 1/26/15 so I already have a 7 day window against me. I tried to cancel on 1/26/16, 1/27/15, and 1/28/15, I was put in contacts with someone who says they can only forward the message to the company to cancel and that they will return my call. They have not returned my call, I am not able to cancel the product and I am in jeopardy of exceeding their time limit on returning for a full rebate. I have made my complaint with my credit card company and they are holding payment due to the company. I think it is extremely shady. One of the main reasons this is so shady is because they advertise with someone I trust in [redacted]. I am shocked he allows them to advertise and has on their extemely shady CEO on his talk show.Desired Settlement: Desired outcome is the 148.90 they charged me, plus I would like to be rebated an additional 148.90 because of their sg business ethics. Their are others who are getting scammed and this company needs to be reprimanded.

Business

Response:

The customer placed an order online w[redacted] and it explains there is an automatic shipment every 60 days unless they call to cancel. We received a phone call 1/28/2015 after the shipment was shipped and delivered. We will honor the request and once the customer sends back the package we will refund them minus shipping and handling. Thank you!

Review: I AM VERY DISPLEASED WITH THEIR PRODUCT THAT IS SUPPOSE TO GROW NEW HAIR. I BOUGHT THIS FOR MY SON AND HE SAYS THAT HE HAS NOT GROWN ANY NEW HAIR AT ALL. I WANT THE $48.00 I PAID FOR YOUR PRODUCT. THIS DOES NOT WORK ON THE HAIR.Desired Settlement: I WOULD LIKE MY $48.00 BACK.$48.00

Business

Response:

This order had a 90 day money back guarantee. We will honor the extension. Please send back the 1 bottle and we will refund the account $43.68 (minus a 9% processing fee).

Thank you,

Operations Manager

Chamonix Skin Care

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I'm a first-time user of their products. I bought one of their products online. It is unclear when you purchase this product that you're signing up for an automated reorder system. They say that fact is mentioned in "terms & conditions" - which as we all know are all but indecipherable and far too lengthy. So I was charged for a re-order I did not want.

Here's my beef. If they want to sign people up for automatic re-order of their product - state that as an option at check out and be up front about it. Who in the world would knowingly sign up for automatic re-order of their product before even trying it the first time? The way they did it is deceptive BS.Desired Settlement: I'd like to see Chamonix pressured into making 2 choices when you buy their product:

1. But the product 1 time without encumbrances

2. Sign up for automatic re-order

AND BE CLEAR AND UP FRONT ABOUT IT

Business

Response:

This customer was refunded the same day when they called. The order was not shipped out yet so we refunded and voided the charge. That offer selected was on the auto ship program and if you didn't want to be on the program, you had to simply call us to cancel it. Our terms and conditions are simple and not lengthy, please read below. Offer Details: By purchasing a 2 month supply of the genucel, genucel immediate effects the Esotique-RF with Matrixyl for just $139.95 plus $8.95 S&H, you'll save over 50% off the list price. After your introductory 2 month supply, you will continue to receive a fresh supply of all 3 items every 2 months for the locked in price of $139.95 plus $8.95 shipping. There are no obligations, you can cancel at any time, just simply [redacted] or call ###-###-#### to customize, change or cancel your next scheduled shipments. Please give us a call at ###-###-#### if you have further questions. Thank you

Review: I had The product for 5 days and sent it back.

I called customer service and they did call me back stating that the will refund my money,

They have not done so yet. I called again and again but no return calls or money refund

of money to my checking account.

invoice date 08/10/2015

cr [redacted]

returned date post marked 08/24/2015.

UPS TRACKING NUMBER [redacted] ( REFUND OF $159.00)Desired Settlement: REFUND PLEASE,

TO THE CARD I USED TO PURCHASE THE PRODUCT.

Business

Response:

Customer was refunded on 9.4.2015 in the amount of $145.55 to Visa ending in [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.

Regards,

Review: Order placed with this company online 12/15 for Platinum Dark Circle Treatment – 1 oz. for $105. Product noted to be in stock. No communication re: delayed shipment issues or backorder. No tracking info provided re: shipment. Credit card was charged 12/15/14. Called Company on 12/19 to see if product shipped, no call back. Called company 12/23 spoke with customer service who said order did not go yet but would ship "today" and I might receive by x-mas. 12/31 order not received, called company. Customer service did not know if package shipped or not, company could not provide tracking info. Requested refund immediately, Chamonix rep declined issuing refund, stated I had to wait for the product to arrive then decline receiving. My card was billed 2 weeks prior to shipment of product, this is fraud. You cannot bill a credit card until you, in good faith, ship the product.Desired Settlement: Full refund to my credit card immediately plus a 50% off coupon on potential future order.

Business

Response:

Due to the busy holiday season, we went on back order for this product. As of today 1.5.2015, we have refunded the customer $105. For the inconvenience, if he would like to reorder we will give him a 50% off coupon, which is what he is requesting. It has been noted on the customers account as of today. Thank you.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

My wife ordered 1 bottle of Chamonix for $ 139.95 Oct 1, 2015. She was specific on the telephone order that this was a trial by her and that she would order more if and only if she liked it. She had heard the product advertised on [redacted] and [redacted] and assumed the company was reliable. She was not told that they would auto-ship in two months. She did not like the product and threw it away.
Chamonix auto-shipped a second order without her authorization on Dec 1, 2015, charged our USAA credit card - this time $148.90 - repeat - without her authorization. Upon receipt of the box, she attempted to contact Chamonix, leaving messages with customer service/answering service.
Eventually "Ashley" called her back and inferred that they always get permission to auto-ship more product (Dec 9, 2015). My wife insisted that that was not the case. Ashley access a recording of the original call a did confirm that auto-ship was not mentioned by Chamonix and issued a return authorization number an said a refund would be forthcoming.
I returned the product as instructed the following day and also called my credit card company and filed a complaint as a back-up. We did not receive a refund from Chamonix until the fist of the year and after my credit card company interceded.
Summary: Chamonix auto-shipped and charged our credit card without our authorization. It was very difficult to contact them and receive a refund on the second unauthorized order.

Review: The company guarantees your money back if the hair product Provia does not work for

you. I contacted the merchant and they convinced me to keep on trying in order not to refund me. I agreed. After a few months they contacted me again. I told them it still was not working and that I don't want them to ship me more product. They convinced me to wait and that they will call me again to wait and see if the hair product will work and contact me before shopping more product. A month or two later I receive a box and my card is charged $189. My credit card company couldn't resolve the issue, and Chamonix would not take back the box even if I did not open it. This is a scam my business scheme that must be stopped.Desired Settlement: I'd like to be fair and them to be honest and accept their product return and refund me my $189.

Business

Response:

Customer was refunded today, 7.27.2015 in the amount of $189.90 as a courtesy. Customer did not return merchandise.

I have been trying to resolve an issue with Chamonix since the end of Nov.'15 but am unable to reach anyone in authority to be of assistance. The customer service at this company ,in my experience, has been very poor. I do not feel there is any value placed on keeping a customer "happy". I am hoping that this review might prompt assistance.

Review: I have ordered products from Chamonix. I had originally established an autoship however found I was not using the product as quickly as they would resupply. I took advantage of a special sale they were promoting but asked them to cancel autoship until I reordered the product. In spite of this they sent me more product on autoship and I again asked them not to send me any more product unless I initiated the order personally. They agreed I had cancelled the autoship UFN and asked me to ship the product back for a refund. Instead of that hassle I decide to keep this order since I felt I would eventually need it. Now without my request on Jan 14th 2014 they executed another autoship and charged me $138.85 for the product which I did not order. I attempted to contact the company to cancel the order but I was only able to leave a voicemail.Desired Settlement: I do not want Chamonix to solicit me anymore and expecially tired of them shipping me product I did not order. I need them to remove me completely from their data base, and refund me $138.85. I tried to contact them on 14 Jan 2014 to stop shipment of the order but nobody was available to take my call. I left a message but if I still receive the product I will not go through the hassle of returning it. They can come retrieve it from me personally as I did not solicit the shipment, and this would be the second time it has occurred.

Business

Response:

The customer was already refunded $138.85 in FULL on 1/15/14 for sending the package back. This customer has been on the automatic shipment since 11/19/12 so he was well aware of the shipment but we honored the return and refunded his last package.

If you should have any questions, please give me a call.

Thank you,

Operations Manager

Chamonix

###-###-#### ext. [redacted]

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], I accept this resolution, but let it be known the companies position that I was aware of the auto ship is disingenuous. Yes I was on autoship intially but I had suspended it until I initiated the next shipment because I was overwhelmed with product and special offers. I won't make that mistake again...especially now that I am aware that the companies position is to blame me in this and appear unwilling to apologize.

Regards,

Review: I ordered the skin care products for my wife and she did not care for them and did not feel they lived up to their claimes. While checking my credit card info on line I noticed that they charged me for another order in the amount of $148.06. I called and explained that I did not order this product again and had not recieved it. I was told it was already shipped and if I did not want it I should have called to cancell two weeks prior. I was never asked if I wanted to continue recieving this product, which my wife was dissatisfied with,and when I explained that I would return it un-opened as soon as I recieved it,the company still refused to refund my credit card.Desired Settlement: I would like Chamonix to refund my credit card $148.06 and I am happy to return the products un-opened as soon as they arrive

Business

Response:

The customer signed up online and agreed to the auto ship program every 60 days. We will accept the return and refund the customer the full amount. If you should have any questions please give us a call at ###-###-####. Thank you.

Review: Bought genucel Stem Cell Therapy called to cancel for three weeks at least 3 times day! Recorded message on

phone all agents busy! So the next shipment was sent before I could cancel! Calling [redacted]

scam not answering phone so they can continue shipments!Desired Settlement: Change order and cancel! Get my money refunded!

Business

Response:

I will have a representative contact the customer to send the most recent package back for a refund. If you should have any further questions, please give us a call at ###-###-####. Our calls are always answered because we have a 24/7 answering service. Thank you!

Consumer

Response:

Y[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I was not told when I initially ordered the product that it would be a recurrent order and charge every 3 months, and when I discovered the automatic charge of $189.90 on my Discover Card in December, I immediately contacted Chamonix to explain that I was not told that it was a recurrent thing, and she said that it was written on the invoice and so I could not get a refund. Had I known it would be a recurrent charge, I would have canceled the order. I was not told this when I made the initial order.Desired Settlement: I just wish to be able to return the second shipment of the product for a full refund of $189.90. I am in South Korea and will have to pay the shipping but, that is fine.

Business

Response:

The customer was explained that the order placed on 9/24/13 was on a 90 day cycle. It stated on the invoice and there were the terms of the automatic shipment program.We will contact the customer directly and we will let her send the order back for a refund once we receive the package back.If you should have any questions, please contact me directly.Thank you,[redacted]Operations Manager[redacted]

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

However, I am still awaiting receipt of the package for which I was charged on Dec. 25, 2013. Once the package is received, I will send it back promptly for a full refund, minus the cost of shipping.

Regards,

Review: The company sent out an additional shipment of products. I called to cancel any future shipments, but they would not refund the up-opened products that they already shipped. Said that I could only be issued a credit on their books to purchase future products through them. Not sure why they'd make you be stuck with something that you do not want & force you to order future products from them even though you weren't happy with the previous products. It also took days to even get to talk to someone....they say they'll call you back & they don't or that the customer service dept is really busy & that they'll have to call you back but they don't.Desired Settlement: I would like a complete refund of the last unopened shipment in the amount of $148.90! I still need to ship it back...their paperwork says that you need an RMA # on any returns, however, they won't give me one because they say that they won't give me a refund... Only a store credit. So not sure how to proceed with returning this product shipment to get a full refund.

Business

Response:

[redacted] was advised to return unopened merchandise. When package is received, we will refund the full amount upon receipt.This shipment was the customers third order. Customer had not called to obtain a cancellation number or cancel the account. The account has been cancelled as of yesterday 5.27.2015 when we spoke with customer.

Consumer

Response:

I will accept the resolution as described that they will REFUND my account when they receive the merchandise back. However, I would like to keep this complaint in an open status until that happens. In the message they sent you "that they advised me to return any unopened merchandise & they would refund the FULL amount"…that is a lie…I can send you the transcripts from that on-line chat. They refused to refund the full amount and would not give me an RMA number to return the merchandise for a refund. I DO have a cancellation number….so that part is a lie too….they said that I did not call & cancel….ALL LIES!! I thank you for your help with this matter, but would like to keep the claim open until I get a refund….. I do not trust that company!!

Review: I made a purchase from Chamonix a year ago.I did not like their product and they continue to call me everyday several times a day and harass me. I have asked them not to call me and they never remove my name from their list. When I try to talk to a manager; they put me on hold and say someone will call me back.Names I have been given are[redacted] and [redacted].Please tell me what I can do to stop this harassment.Desired Settlement: I would like to know how I can stop them from harassing me every day

Business

Response:

We have made sure to put the number you provided on the do not call list.

###-###-####

If there is another number we are calling which is not the one above, please provide that and I will remove it.

Sorry for the inconvenience.

Regards,

Operations Manager

Chamonix Skin Care

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I ORDERED SKIN CARE PRODUCT THAT HAD A MONEY BACK GUARENTEE IF I WAS NOT

SATISFIED. I RECIEVED THE PRODUCT AND WAS USING IT BUT HAD NOT YET DECIDED

IF IT WAS DOING WHAT IT IS SUPOSE TO DO. I TRAVEL A LOT AND NEVER

TOOK IT WITH ME WHEN I TRAVELED. CAME HOME FROM A TRIP AND THERE WAS ANOTHER BOX FROM CHAMONIX.

I THOUGHT THEY HAD DUPLICATED THE ORDER SO I CALLED THEM RIGHT AWAY FOR A RETURN LABLE TO SEND THIS BOX BACK. THEY INFORMED ME THAT I HAD SIGNED UP FOR THE PRODUCT TO BE DELIVERED EVERY 60 DAYS.

I WOULD NOT SIGN UP FOR A PROGRAM LIKE THAT IF I HAVE NEVER USED THE PRODUCT AND I ORDERED BECAUSE OF THE MONEY BACK GUARAN TEE. NOW THEY HAVE CHARGED ME FOR SECOND BOX WHICH I HAVE BEEN MORE THAN WILLING TO SEND BACK IF THEY SEND ME A SHIPPING LABLE. WE HAVE GONE AROUND AND AROUND WITH MY CARD CO. TODAY I GOT A CALL FROM AN 815 NO. WHICH IS MY EXCHANGE AND THEY DID NOT LEAVE A MESSAGE. SO I CALLED THE NO. AND IT WAS CHAMONIX. ISAID YOU ARE USING A LOCAL EXCHANGE WHERE ARE YOU LOCATED. THEY SAID ORLANDO FLA. I EXPLAINED MY STORY AGAIN AND THEY GAVE ME A NO. TO USE FOR THE RETURN SO MY CARD WOULD NOT BE CHARGED. I AM HAPPY TO SEND IT BACK BUT I DID NOT ASK FOR THIS AUTO RENEWAL SERVICE. I WANT A ONE TIME TRY WITH THE RETURN GUARANTEE.

BETWEEN ME AND AM. EXPRESS WE HAVE BEEN GOING AT IT SINCE 7/6/15. THIS CO. IS DECIETFUL CUSTOMER SERVICES PRACTICES AND WITH THE CUNSUMER WHO IS ORDERING. I HAVE THE PRODUCT AND WOULD LIKE A PAID RETURN LABLE TO SEND THIS PRODUCT BACK. I CAN NOT BELEIVE THEY INCORPERATE LOCAL EXCHANGES IN THEIR CALL BACKS AND GIVE YOU THE WRONG CITY THEY OPRERATE OUT OFF. I CALLED THEM BACK ON 815-876-6621 10/7/15 AROUND 4:30PM. THAT IS THE NO. THEY USED CALLING ME AND LEAVING NO MESSAGE. PLEASE HELP ME OUT HERE. I JUST WANT TO SEND BACK THIS PRODUCT. I HAVE NEVER HEARD OF A CO. JUST SIGNING YOU FOR FUTURE PRODUCT DELIVERIES BUT THEM MAYBE THAT IS THE NEW SCAM.Desired Settlement: PAID RETURN LABLE FOR PRODUCT I DID NOT ORDER AND A FULL REFUND.

Business

Response:

CUSTOMER WAS ISSUED A RETURN AUTHORIZATION NUMBER TO RETURN PACKAGE ON 10.7.2015 TO RETURN MERCHANDISE FOR A REFUND. RMA# [redacted].AS SOON AS MERCHANDISE IS RETURNED, PACKAGE WILL BE REFUNDED IN THE FULL AMOUNT UPON RECEIPT.?

Review: Around May 1, 2014 my husband, [redacted], ordered a Chamonix product for the first time. After about 50 days he was not happy with the results and stop taking it. He did not know that he needed to call and cancel future shipments. Around July 24, 2014 a woman called and said she was from Chamonix and asked my husband how he liked the product. He told her it did not work for him (in fact his blood was going up not down)and that he did not want to re-order anymore and would like to return what was left, claiming his "Money back Guarantee". She said she was sorry to hear that and hung up. On August 1,2014 our credit card was charged $128.85 for another 3 month supply. I have called them (###-###-####) and have called my credit card to dispute the charge and I am now waiting for the Customer Service Manager to call me back. Thank You. [redacted]@verizon.net ###-###-####Desired Settlement: I want a credit issued to my credit card for $128.85.

Business

Response:

This issue was already resolved and we gave the customer a RMA number to send the product back for a refund.

On August 4, 2014, we issued the customer RMA #[redacted] so once the package comes back we will refund the card on file minus the shipping cost.

Thank you!

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

However, since I have not even received the merchandise (which took 3 weeks last time after charge was posted to our account) I can not return it at this time. I assume that they will do what they say and credit back our account, but I will consider this issued closed when I see the credit on my account. Hopefully, all will be resolved soon.

Thank you for your efforts on our behalf.

Review: I had purchased a product from this Co. when ordering it by phone I made sure that this was a one time purchase and if I wanted to going forward I would call to reorder it. I noticed on my account statement a charge called the phone# associated with (Chamonix) and the # was disconnected ###-###-#### nj. I went on line and searched the name and noticed it was the product that I had ordered months back. I spoke with a live chat person and they said I may not get a refund because I had to cxl within 30 days? That was not the case. These people used my account without my permission to go ahead and send me something I did not reorder all I want is my account to be credited $148 that they charged. I have saved the live chat that went back and forth with the person who I spoke with.Desired Settlement: My account to be credited $148 asap.

Consumer

Response:

I wanted to let the Revdex.com know that my account has been credited and this matter has been resolved. Thank you for all your help and speedy response on this matter

I ordered this for my boss, I did not realize it automatically signed you up for a subscription. I never received an email saying I was getting another shipment. Then when I receive it, I try to return it only to find out that once it has shipped you can't return it. But they don't tell you when it is shipping. This company screams SCAM!

Review: At time of purchase of a Chamonix product, the representative I spoke with on the telephone agreed to send me on a one-time trial basis, their product, Genucel Stem Cell Therapy. I made it clear I wanted to to make only one purchase, to try the product. However, Chamonix keeps billing my credit card for $97.95. I never agreed to automatic reorders of this product and I never agreed to any automatic deductions from my credit card. I tried to resolve this issue on the telephone with Chamonix. I received the "run-around" for a refund of the product. I was told the product was already shipped, they could do nothing about it. I'm more than willing to refuse the shipment. I don't believe this business is acting in good faith by ignoring customer requests and "slamming" automatic reorders against the express wishes of customers.Desired Settlement: Stop billing my credit card for products I didn't order. Refund price of product and shipping to my credit card. Provide a pre-paid return shipping label.

Business

Response:

We have called the Customer and issued a Return Merchandise Authorization number to return last package back for full refund and have cancelled the account so customer will no longer receive shipments from us.

Review: In September of 2014 I purchased the product [redacted]. It was flaunted to reduce puffiness around the eyes. We decided to try it because of their Money back Guarantee, which was stated to be a full four months, from date of original purchase

After a week my wife wanted to return the product as it did nothing. I told her that we should give it a chance and after two months nothing had changed so I called the company. I was told by their representative that we answered a radio ad and that the four month guarantee did not reply. This was news to me. They then said they would issue a partial credit of $139.00 Today someone from the company called to sell one of their products and to my surprise they said their was no credit in my account. I feel I have been scammed by this company and would like to file my complaint.Desired Settlement: I feel the company should live up to their four month guarantee. In November I wrote to them and they did not have the decency to answer my letter.

Business

Response:

There is a company credit noted on your account as of today February 12, 2015 of $148.90. This credit is noted on order #[redacted]. The promotions department that called you might have not looked properly on your account. If you should have any further questions please call us directly at ###-###-####.